All Rose Rocket Reviews
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Anonymous
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
The WOW Factor
We use rose rocket as a selling tool to our customers, the online customer portal gives customers visibility of their rates, ability to live chat, live track, download their own PODS and Bills of lading, ability to print labels and ask questions. Functionality day in and day out has been simple and easy to use, it has added efficiencity, productivity and the ability to take on new business with ease.
PROSFrom the day of integration the system work flawlessly. Order booking has saved the company employees and money. The integration with Google search has saved on guessing of hours of operation and phone numbers. Invoicing has saved the company time and money as well, leaving more time for corrective billing on the first time. AR and AP has also saved the company time, which equals money by integrating directly with accounting software. Manually entry is a thing of the past, duplicating records. All around everything about the software is enjoyable. Round the clock support, whenever we need assistance there is always someone there to help.
CONSIt doesn't make me a sandwich! As quoted by team after first week of integration.
Joe
Transportation/Trucking/Railroad, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Roserocket is a GAME CHANGER.
Exceptional.
PROSHow easy it is to use and set up. Everything is perfectly organized and we all know where to start our days within roserocket.
CONSRoserocket is the least of our technical problems as a transportation company. It's hard to complain when no one is.
Reason for choosing Rose Rocket
Roserocket is the most modern, user friendly, and smart TMS we have seen.
Reasons for switching to Rose Rocket
Roserocket is a modern solution to transportation and logistics.
Papinder
Accounting, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed February 2024
Never pay for the full year, it makes you stuck and have to use it for an year before you can get rid of this
We as business buy softwares to decrease the workload and number of clicks to finish a job, where as with this software we have to do repetitive things and it takes too long to generate a single invoice.
PROSWe never liked anything about this invoicing software, it even increased or workload to add all the details over and over again to creat similar invoices.
CONSEverything This software is waste of time
Reasons for switching to Rose Rocket
We heard from our friend and then both bought this crap and now both of us are tired of this
Tom
Transportation/Trucking/Railroad, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed August 2022
Rose Rocket review
I have had a good experience with Rose Rocket no complaints
PROSPorting feature from our Lumber system that kept us from hand entering 250 loads per week
CONSSlow real time updates when something is added and check with reports
Reason for choosing Rose Rocket
Overall price
Reasons for switching to Rose Rocket
My od system was not capable of handling my large numbers moved daily
John
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2022
Decent System, Hate E-Credits, Support is the show stopper that makes the price worth it!
I'm just getting started, but coming from my original system, the order management, routing capabilities, and driver app are far superior. The one dislike I have is that using the software for drayage, there is no sensible straightforward way to track both chassis and container numbers within a shipment. This is where support rep ([SENSITIVE CONTENT]) took over and made your product change from okay to rather great. He was able to show me how I could use tags to get close enough to my needs to make the software fully serve my needs. I hate that it will result in 10,000 tags being present, but it still serves the necessary use case. [SENSITIVE CONTENT] had prepared himself for an intro setup call, and after I showed him that I had already setup my instance, had it customized, had customers in place, and entering shipments. Instead of doing what most CSM's would do (in my experience), and moving to schedule the next call as they get that remaining time back on their schedules. [SENSITIVE CONTENT] did exactly the opposite. He jumped straight into tips, tricks, and some best practices I could make use of in order to improve my user experience moving forward. I'm not sure if my voice as a starter tier user accounts for anything, but [SENSITIVE CONTENT] should absolutely be the model for all of your CSM's!
PROSThe UI and general workflow is pretty straight forward. The automations in place specifically around the customer portal I am quite a fan of.
CONSThe e-credit system, though I'm unsure if I'll hit my limit or not. Absolutely gives me a mobile game microtransaction feel that out of the gate is a big turn off, and almost made me not move forward with the purchase.
Adam
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
An awesome TMS at a fair price!
The simplicity of using the product is amazing. Building loads, track/trace, and automatic invoicing make our lives a lot easier compared to our previous software. Please keep the personal touch as you grow larger.
PROSRose Rocket offers a twenty first century software system at a more than fair price compared to its competitors. Whenever my staff has a question or concern, the customer service is immediate. I couldn't be happier with the quality and service Rose Rocket offers.
CONSThere could be a second training session a few months after the users and administrators have had a chance to test the product on a daily basis. I'm sure more questions arise and we are not privy to all the software has to offer. Similar to the iPhone...people are not aware of all the ways it can streamline certain processes.
Reason for choosing Rose Rocket
We chose to use them simultaneously.
Reasons for switching to Rose Rocket
The product was outdated and the price point was higher.
Gary
Transportation/Trucking/Railroad, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2019
ROSE ROCKET REVIEW
Overall a very good experience. There is certainly a learning curve but once you have a firm grasp it is very user friendly. Huge time savings in a fast paced environment (ie dispatchng, invoicing, reporting).
PROS- very good software in a fast paced environment when looking to dispatch partner carriers in the least amount of time - excellent rate visibility to both customer and 3PL to help gauge where you need to be for competitiveness - chat feature allows one on one communication in real time applying google to help search and populate shipper and receiver details
CONS- still needs work on city and lane recognition and correctly applying rates (eg Barrie should not take Toronto rates) - the ability or lack thereof to go back and correct "human error" - alot of jumping around from one screen to another - adding lanes to existing rates forces user to delete original and re-import new lanes (including old ones) and the having to remember which customers were linked to that account so you can re-link
Matt
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
One Stop Shop
This truly is a one stop shop for those looking at consolidating all of their requirements from Quote to Delivery. It is not hard to tell this comes from individuals who have hands on knowledge of the industry !
PROSOne stop shop for both sides of the transaction. Customers can have as much or as little interaction as they want to with the software. The direct chat feature adds that one-on-one touch that makes it so much easier for people without needing countless back and forth emails. Document uploading, Labels, BOLs have been a huge hit with our customers. The constant feature upgrades and add ons always come from direct feedback and continues to work around the customer wants and needs.
CONSMobile enhancements / App would add to the overall experience
Parmbir
Transportation/Trucking/Railroad, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2022
CVC Slingshot Transportation- RoseRocket Review
The team at Rose Rocket made the on-boarding process really smooth and was there for every step of the way until we were comfortable going live.
PROS- Helped connect both B.C office and A.B office to one platform. - Allowed us to split legs for each shipment creating the driver manifest super easy to make. - Allowed us to keep track of order notes within the order. Super convenient when we need to refer back to a specific order and all the details are already there. -PODs readily available and ready for invoicing. This improved our collections a lot.
CONSNo cons noted at this time. Whenever bugs are noticed, the team at RoseRocket are quick to address them.
Darryl
Verified reviewer
Logistics and Supply Chain, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Darryl Major
we are saving a lot of time it is so fast and easy to use .
PROS* Easy to use * Very user friendly *Love the dashboard layout *love how mush information is right at your fingertips
CONSI like everything about the software there is nothing I would change .
Joshua
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2022
Great TMS for a great price
Very satisfied with the product overall. Was very easy to get set up and we were running all of our business through the system within days.
PROSVery east to use. It's a robust system that for the price point gets us all the features we need to run our business.
CONSI feel sometimes that it is a race to get new features out to customer and not enough review is done once released to improve existing features and overall user experience
Reason for choosing Rose Rocket
The cost was a huge factor. We felt like we were paying much less than we would have with competive services while not missing out on any of the user experiences.
shawna
Transportation/Trucking/Railroad, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2021
Working With Rose Rosket
Rose Rocket makes my day easier. I can move around in this software with ease. Customizing any searches etc that I need. I personally recommend Rose Rocket for the overall ability and functionality for the industry.
PROSThe ease of using this software is a huge bonus. I found that right from the start, this software had a great flow to it. I could sign in from home or any place for that matter to work in Rose Rocket. This software has a section that you can actually learn things from as well.
CONSWe started using this software in the earlier stages that still had some changes to come down the way. All the bugs were fixed promptly. The cons have depleted since Rose Rocket has been Advancing since its earlier days.
Brendan
Transportation/Trucking/Railroad, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2019
Great Value, Great Support
A functional tool that offers great value for dollar. It's clear that the support team and developers at RoseRocket are engaged in adding valuable features. While some functionalities are lacking, I'm confident that these features will be built out over time.
PROSBuilding a load is straightforward and intuitive. Prompts are clear and the interface is pleasant to look at. Smart features like built-in Google Maps search, and an address book that suggests locations as you type make building loads quick and easy. The "Panel" view of loads off of the "Orders" page allows you to quickly and easily look at load information and update statuses without navigating off of the page.
CONSLack of advanced features of a TMS, such as a searchable lane histories or a carrier rate database. The core functionalities of the TMS are built around an LTL provider (we are deal primarily in full-truckload), which make some of the information unintuitive and/or confusing to carriers. The Tariff system either does not work how we want it to, or was not properly explained to us. We'd like to build a load and have historical rate information, or carrier pricing options displayed immediately, rather than filling it out ourselves every time.
Laura
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2021
Rose Rocket
It has been very good. The people are very helpful, quick to respond and always willing to listen to suggestions.
PROSRose Rocket has many features that make working much easier especially with a business that has employees in various locations. It allows not only the employees of one business communicate (without bogging down emails) but also our customers. It keeps all relevant information in one place so you dont have to go hunting for it.
CONSThere can be alot of un necessary updates that dont seem to add any value (the look of something, where its located, etc).
Christel
Transportation/Trucking/Railroad, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed April 2021
Rose Rocket Review
They go above and beyond to fix or help in anyway they can.
PROSRose Rocket ability to live update and communicate between carrier, drivers and admin staff is a key function that keeps us current. This allows our company to have up to date and live information for our customers.
CONSIntegration between other system is still being developed and has been a slow progress but is headed in the right direction.
Zenen
Transportation/Trucking/Railroad, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2023
Invoicing
The reporting is good but I can only speak for myself and for my role and the issues I had experince.
PROSThe invoicing process very straight forward and easy to use.
CONSThere are some functionality that currently is not working. I already coordinated with the support for the resolution.
Reasons for switching to Rose Rocket
I beleived it's a mangaement decision to switch from Maves to Rose Rocket.
Chris
Transportation/Trucking/Railroad, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
RR Review
Quick access to information dealing with an order Saves time Easy to work with Good communication with customers and team members
PROSQuick and easy to dispatch orders A variety of filters to search for orders Can compare rates with carriers Real time "chat" with customers and fellow team members The availability to get bills of lading and other documents for an order
CONSSome actions can be a little clunky Messages do not remain in the chat after being read Some status items do not appear in filters
Reasons for switching to Rose Rocket
Management and users liked the software
William
Logistics and Supply Chain, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Good TMS - Getting Better!
Has been an overall positive experience since we launched in November of 2021.
PROSI like the RoseRocket Team - they seem to be very helpful, and wanting their product to succeed. Rose Rocket has helped us get our business off the ground, and was competitive in pricing.
CONSEase of use could be improved - as the current model for Roserocket is a "one size fits all". HOWEVER, I do know they are actively adapting the software to fit the particular needs of all users (making the software more adaptable to every broker's needs/business model and use)
Reasons for switching to Rose Rocket
The price was more competitive, and allowed for a monthly payment.
Pam
Transportation/Trucking/Railroad, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2022
Rose Rocket TMS
Our overall experience has been amazing, I would highly recommend Rose Rocket to anyone looking for a TMS.
PROSThe ease of use and accessibility are key features in Rose Rocket
CONSThe data reporting is nice out of the box, but there are many reports that every individual company would likely prefer to be able to adjust/build to their needs. When they allow for report building by an individual harnessing the data will be much easier.
Marco
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2022
Rose Rocket
The software is very user friendly and also very aesthetically pleasing compared to the competition. Customer service has been the one of the biggest assets with this software. If you have a question or need assistance your account rep is very responsive.
CONSMy biggest gripe is the reporting. A lot of the filters are set so it doesn't give your flexibility to create reports that work for your business.
Reason for choosing Rose Rocket
User experience, customer service, and its competitive pricing.
Reasons for switching to Rose Rocket
Our previous software was dated and archaic.
Matt
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2017
The best TMS solution on the market
Order Management made easy Instant access to my carrier rates Easy internal communications
PROSSleek and sexy interface, as well as the easy-to-manage back end makes this a great solution, not only for small-mid sized companies, but also for larger enterprises. I have spent years consulting for a competitor TMS, and was amazed at how much simpler the Rose Rocket application was. If you are not using Rose Rocket, I recommend you at least give it a look.
Jamie
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Game Changer
This software has made everything we do easier. That allows us to put our emphasis on where it needs to be, our customers without even thinking twice. Thanks Rose Rocket
PROSRose Rocket has changed the game for a smaller firm like ours, the ease of use, simplistic design, and amazing support and customer services have allowed our business to grow like we have never imagined. The time saved for everyday tasks have allowed us time to reinvent in our customers.
CONSThere are no cons, any challenges we have faced have quickly been resolved.
Greg
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Beech Hill Freight
Rose Rocket has been a big part of recent success and growth. Their customer service is above and beyond.
PROSThe regular updates, whether we request something new ourselves, or Rose Rocket pushes out their own updates. It’s easy to use, and our customers are able to jump right in the portal and start booking their own orders with minimal assistance.
CONSIt was far more advanced then the dated software we were using, so it did take a few days to get used to it.
Mike
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2016
A simple to use, diverse and feature rich TMS
Its a great piece of software. The chat function is innovative, and its in real time. Uploading our carrier rates and those of our clients helps to save us all time, and gives them multiple carrier options per shipment. Its very crisp, and has a nice flow. Entering an order requires minimal time.
PROSThe ease of use, as well as the ability for my clients to input their own orders. Uploading Tariffs saves us time and money.
CONSI wish we had found this earlier :)
Vendor Response
We're glad you're enjoying it Mike. All the best from all of us at Rose Rocket!
Replied May 2019
Kevin D
Logistics and Supply Chain, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
KOL, Inc Rose Rocket Reveiw
wonderful and pleasant
PROSEasily accessible and ease to use on the user side of management
CONSnot much to say on this besides few technical improvements we suggest