solving the ease of order entry for the sales reps and customizing using workflows and scripts to hlep the user make fewer mistakes, is great. The support team is fablous and always respond in a timely manner and help out whenever we enter a ticket. If the first level of support can't resolve the issue, they immediately bring in the second line of support so the issue is generally resolved qucikly.

Saels Pad is great to see everything about the order with one click on the document search. Sales Monitor is another great view of orders, that are in different batches. It's user friendly and we can do alot of customization with workflows and what I like the best is that is sits on top of Great Plains, so there is no 3rd party application talking back and forth, like some of the other application used. What is in GP you see immediately.

I've been supporting Sales Pad for a nunmber of years and though the years, they have made inprovement, that just make the ease of using Sales Pad better and better. I can't say that I do like anything the least on this application.

We are still in the finishing stages of implementation, just ironing out the details, but they have been great to work with and if we had more time internally to work on it, it would have been done a long time ago. Just a few more things and we will be completely up and running! I am very excited to roll it out to our end users.

I like how we can customize the appearance for every user. The ability for each person to make it the most functional for them is a huge time saver.

I really can't think of anything off the top of my head that I haven't liked.

I like that it is a competent CRM platform.

It is not user friendly. It could use a lot more customer friendly features. I wish it had a home screen with a snap shot of all that was going on with company or individual regions.

The ease of creating customer orders. I also process inventory transactions and the process of entering purchase orders right down to receiving is just as easy as it can get. Also having the ability to export information to excel is awesome.

The report writing unless you understand sequel report writing you will need assistance in writing reports.

Its a great product without great support on the back end. If you do not have an inside computer techie/software editing person I wouldn't not recommend this product to a new user. SalesPad expects the user to just know how to use, edit and manipulate the data. SalesPad provide a few You Tube videos and updates in newsletters with the expectation the end user to just fully understand and implement. Their technical customer service support leaves a lot to be desired.

The ease of functionality of working SalesPad in real time and the data pulled from GP is accurate. Sales department likes the ease of putting in an order and search/look up options.

Customer service is challenged. They have a good product but, then to fully support it SalesPad have mostly fluff for customer service. You have a front person who has little to no knowledge as to how to solve the issues submitted. He/she then has to escalate an issue up the chain of commands until someone deeper inside SalesPad can figure it out. But, those individuals don't step forward to solve it - they feed the info back down the latter of command. And back and forth the project goes for every little step that doesn't fully work. It's time consuming, very repetitive and all on the users dime.

We are very happy with Salespad, we use it as an interface to GP.

User friendly, lots of customizing options and user fields.

Not enough templates for dashboard usage - we work with salesguys and being able to have existing templates/reports to pick from would be nice. Also, one drawback is it seems when we do a big upgrade things get broken and we have to refix things. So, Salespad could benefit from recording better notes by customer and what they have setup special would be a good. Everytime we have to fix issues we have to start over and go back through our notes, when Salespad should have this information.

I like how we can customize and script aspects of the software to fit our needs. We have done a significant amount of customizations and rely heavily on the workflow and smartprinting, as well. These features make it possible for us to function the way we do between our production facility and our distribution center. I also like the depth of the software in regards to features and overall functionality for our various departments.

I wish there was a way we could get users completely into SalesPad and not have to jump to GP for certain steps, I know this is difficult-to-impossible to do but it would be a dream come true if it ever happened. Beyond that, outside of miscellaneous bugs we've come across from time-to-time, nothing major that I dislike. On a side note, it would be nice if there was a security setup wizard or something to help streamline the process of creating a new security group for users. There are a LOT of options in security and it is easy to miss a single checkbox that makes the difference between working and not working. Once again, a luxury more than a major pitfall.

Overall I have few problems and feel satisfied with the product.

It is a simple interface. It's very user friendly. I like the option to create many user defined fields and create quick reports.

Because we are connected to GP, it seems like it's pretty limited in integrating with our EDI software. We'd like to be able to more easily connect our EDI system to Salespad. It seems like there are fields that customers fill out that we can't easily integrate when we export from our EDI software to Salespad which makes it difficult to invoice a few orders.

We are able to make faster decisions using the data we have in SalesPad Desktop. It's ease of use and customization make entering orders a simple process.

I really enjoy the ability to customize this program. The desktop version is nice for those users/administrators who need to be able to make quick changes to our data without having a web developer on hand, or spending large amounts of money to do something as simple as add a field to a form. SalesPad seems very receptive to feedback, so the updates and functionality always seem to be improving the program overall. Keep doing what you are doing here!

It's kind of difficult to tell sometimes what is linked to GP tables. It would be nice to have something like the GP Table Finder feature. A lot of times we want to query both GP and SalesPad data together.

SalesPad Desktop is a great supplement to Dynamics GP. For order entry, customer management, and inventory handling, SalesPad leaves GP in the dust. Workflow, powerful 3rd party integrations and regular updates to the product make it a worthwhile investment for any business looking to enhance their ERP platform.

Modern, customizable user interface that employees can understand and tweak to their needs.

Some error messaging is unclear, and a "workflow visualizer" would be a great addition.

Salespad has allowed our order processing to speed up dramatically. It also has allowed us to overcome some issues with Human error or oversight by allowing the system to "think" for us- giving my team the time and information needed to make sure the client experience is the best we can offer. We constantly find new features that help us eliminate manual work. Really love this program!

My favorite part of Salespad is the ability to create workflows so that orders are addressed specifically based on rules we put in play to take away the "Human" errors. We utilize the workflows to address client terms, product backorders, free freight approvals etc.

The reporting capability is "SQL focused" making it an IT specialist only or customization request only. It would be great to utilize the system and its reporting capabilities in a more user friendly version.

The software is definitely more user friendly than GP. We did start both of them up at the same time, so we can't really compare entering orders/invoices in GP since we never did. TakeStock was just too long ago for me to remember much about it - and compare.

Ease of use - easy to customize and add fields important to us. We had the best "implementor" which made things great at start up time.

The software has been great for us, but I believe there are things we are doing wrong - or could be done faster. I wish we had someone constant to talk to that "knows" our system and different processes.

Customization was a year plus project, but after that very productive smooth sailing.

Simplicity in the user interface. What we didn't see in the product we were able to get through SalesPad customizations.

There is no way to save the user specified current column band settings in case they are lost accidentally by a misplaced keystroke or mouse move.

We are using Salespad to take orders from customers, track purchase orders and returns as well as warranty claims and transfers between different locations.

I like the adaptability and customization that is available in Salespad. I particularly like the Audit trail as it allows us to see who has done what on orders and this is very helpful when troubleshooting problems with orders.

There is a lot you can do with Salespad and for new users it can be a bit overwhelming. The user interface is friendlier than some other software that we use for managing orders, PO's, receipts and invoices but the interface could still be improved to make it a little easier for new users.

Overall we are happy with our purchase and would do it again.

A great interface to Microsoft GP - much more intuitive for users entering in data. Robust ability to add user defined fields for custom tracking / reporting. Quick / short learning curve for new employees.

Getting specific reports unique to the company can be tricky at times. Though it is great that there are other add on features available from other companies it can be challenging to figure out an issue when both companies claim it is an issue with the other.

First and foremost, as GP users, Salespad is a must for ease and speed of entering orders and quick access to information about anything in the sales process. GP just isn't built for speed.

Salespad has given us the ability to grow our business without growing staff. Workflow has been awesome. Very easy to use and train new employees on its use. Also very flexible. We have multiple pricing needs and Salespad handles them all.

Would like more flexibility and "power" in reporting.

I love the customer focus that the company as a whole portrays. They are always looking to their customers for how they can make the software more functional. The customer support is tremendous and we always feel like they care. I can not speak highly enough of the whole company.

Some customizations can be expensive if you really need them, but at least you know they will be done right.

Sales pad was very helpful with the initial setup of the devices and our system. We have not had to have a lot of support since that time.

For the value of the product it has met the requirements that we have within our operation

The limited amount of PDT's that it will work with. WE purchased PDT's based on the list at bthe time and the displays were to small to see the entire screen

It made our lives / jobs easier.

All the info. you need is on 1 screen (no need to dig down & open 15 windows), Salespad remembers your choices (screens have the same features loaded next time), PS: Everyone that still runs with GP Dynamics here is upset they don't have Salespad.

Only the limitations set by certain inventory controls & posting. due to the fact that Salespad are not permitted to replace GP Dynamics.

The user interface is extremely user friendly for day to day task as opposed to some of its competitors.

The largest con with this software seems to be reliability in the coding and sometimes it takes along time for the customer service team to find the root cause an resolved the issue. I do understand that they have changed around their customer support department in hopes to resolves these issues in timely and accuracy resolutions.

Salespad has a large variety of functionalities that are great for maintaining inventory.

It is difficult to use Salespad to keep a record of the additional information for a prolonged period of time that I sometimes need hard copies to look back on.

I love working with SalesPad for several reasons; but to list a few: The customer service is excellent, the program is highly customizable, and very easy to use!

The thing I like least about SalesPad is that not every one of our clients uses SalesPad! I wish we could get all GP users to use SalesPad.

Love SalesPad! We are so grateful to have found it. Rep. rocks!! She was a HUGE help.

ShipTo and SalesPad are both so very user friendly, and fairly simple to customize.

Nothing at all, support techs are very knowledgeable and we friendly, program is great.

Good dependable software. Easy to use. We use it with Microsoft Dynamics, Great Plains.

Salespad is very easy to use. Dependable, efficient. Provides quick and easy to use reports. Can be customized for your needs.

Customizing this software can be expensive. It can sometimes, take quite a bit of time to get it customized.