--- title: "Samsara Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Samsara. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Samsara is a good fit for you!" source_url: "https://www.softwareadvice.com/scm/samsara-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [GPS Tracking Software](https://www.softwareadvice.com/field-service/gps-tracking-comparison/) / [Samsara](https://www.softwareadvice.com/fleet-management/samsara-profile/) / Samsara Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/fleet-management/samsara-profile/) Reviews [Alternatives](https://www.softwareadvice.com/fleet-management/samsara-profile/alternatives/) # Samsara User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 1,019 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.3/5 - Value for money: 4.3/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 721 reviews (71%) - 4 stars: 202 reviews (20%) - 3 stars: 30 reviews (3%) - 2 stars: 11 reviews (1%) - 1 star: 55 reviews (5%) ### Most mentioned pros - It allows me to easily track forestry crew locations and stay ahead of vehicle maintenance, ensuring our fleet remains safe, compliant, and up to date. - The GPS tracking and trip data are reliable, and the ability to review video footage tied to events is one of the most valuable features—it allows for accurate validation instead of guessing what happened. - The AI facial recognition software tracks employees effortlessly between different vehicles, and the safety inbox and safety reporting features help me to review my fleet easily on a daily basis. ### Most mentioned cons - The current placement of the Samsara telematics units allows them to be easily kicked or unplugged by drivers. When this happens, the unit disconnects and stops transmitting vehicle updates and location data. - Key features are difficult to find, and the navigation between dashboards, safety inbox, coaching, and driver profiles is not intuitive. - Sometimes one screen (maybe camera screen) will say the driver is ON DUTY and another screen (hour of service report) will say the driver is DRIVING so it's not 100% uniform across the platform. And I dont like that the driver cant be given a warning when they are following too close or when they are speeding BEFORE they get hit with the infraction. ## Samsara customer reviews Showing reviews 1-25 of 1,019 (page 1). ### Samsara allows to utilize many of our functions in one app and integrates with others - Overall rating: 5/5 - Reviewer: Nicholas v. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I came into Samsara having to take over from someone who suddenly left the company. Thanks to Samsara's customer support and training, I was brought up to speed very quickly on the platform and its functions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Samsara allows us to track our fleet and mileage and use that information for safety, IFTA, HOS, and other essential functions, all in one place. #### Cons The new AI integration has not been a big help to our services, and I feel like is a distraction when navigating the platform. #### Reasons for switching to Samsara I was not here when the switch was made, but everyone seems very happy with Samsara. --- ### Fast, accurate and easy to use - Overall rating: 5/5 - Reviewer: Jason L. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall satisfaction rating of 99.325%. I do not like the requirement for multi-factor authentication. This should be an option for each company to individually choose. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The quality of products, service and support are top notch. Samsara has allowed me (and the company) to track our assets with ease. There are reports that can be set up that make some/most reporting more simple. Great value #### Cons Learning to navigate the webstore. Options in the store were difficult to find until learning to navigate properly. #### Reasons for choosing Samsara Superior Customer Service, ease of transition, value of offered equipment and services #### Reasons for switching to Samsara Ease of use, value and orbcomm was violating contractual requirements --- ### 10 out of 10 - Overall rating: 5/5 - Reviewer: Courtney J. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I give Samsara a 10 out of 10. Their technicians have quick response, are always polite and professional. Even with the updates I am still able to navigate not only the dashboard, but the Fleet app as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I am still a huge fan of the safety inbox and real time alerts as well as the cameras. We have now used footage to dispute damage claims and com out victorious. I am looking forward to the newer features that are coming out. #### Cons I least like the self-coaching feature. The safety department I am in is small, and we review footage daily, but do not have the time to coach each driver. I wish that the self-coaching feature would not allow the driver to skip the assigned lessons. #### Reasons for switching to Samsara We used two programs and Samsara does everything in one application. --- ### Samsara - Good Product without Customer - Overall rating: 3/5 - Reviewer: Gregory G. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Like I said I believe that Samsara has one of the better platforms for telemetrics, but they want to keep it a secret even from their customers. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros I think they have a very good product. I think their Customer Support is not where it should be. You get small tidbits from them, but it seems they want to make a sale and then the product is shipped. End of the line. #### Cons Customer service or lack there of. I don't believe as a customer that we should have to be totally responsible for installs etc. #### Reasons for choosing Samsara Pricing was better at Samsara and terms were better. #### Reasons for switching to Samsara We had been with them for a while and we could not keep up with switching out and replacing older devices. --- ### Great service - Overall rating: 5/5 - Reviewer: Ryan M. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great experience overall. [sensitive content hidden] is a great sales rep for us and she constantly communicates about new features and how they can serve us more with their products. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Samsara has been great to work with on our GPS needs. Vehicle CEL, Tracking, Driver scores, Safety videos, and much more. They have been a great help. #### Cons Sometimes the cost can be the issue. They have worked with us on cost and the other item is when you do add a new gps device many times you get extra bills and not consolidated billing. #### Reasons for choosing Samsara Price and the value was worth it. They offered us a demo product too to test it out. #### Reasons for switching to Samsara Azuga raised the prices and where not owned by bridgestone at the time. they had a lot of management issues when issues arrised like not being able to obtain video footage from an accident that cost us a lot of money. --- ### Samsara...simply amazing! - Overall rating: 5/5 - Reviewer: Kim H. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Samsara ia a great product that provides for all my logging needs in one place, from quick access to driver logs and editing, to managing gayeways and vehicle locations. I couldnt do without them! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Samsara's website is easy to navigate and easy to use, making managing my driver's logs and vehicles a breeze. And their customer service is always top notch! #### Cons The only complaint that I have about Samsara is that they've recently added a search bar to the website that is not in an ideal place and I keep clicking on ot accidentally. Minor inconvenience. #### Reasons for switching to Samsara We made the decision to switch from our old provider to Samsara because of the price, ease of installation and all of the amazing features that Samsara offers. --- ### In the year 2525 - Overall rating: 5/5 - Reviewer: DAVID D. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Way better than what we used before, and very relieved that we switched to Samsara because customer disservice with former vendor was horrific, and the newer features being rolled out are also beneficial to us #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Many valuable features.There are many of them we don't use, but the ones that we do use are extremely helpful to our operations. #### Cons When we started, a phone call to support would be picked up instantly. The last time we did that, well... #### Reasons for choosing Samsara Buyout terms i believe were .ore favorable #### Reasons for switching to Samsara Terrible customer service. 45 minute calls every time we had questions --- ### Samsara offers an affordable routing, maintenance and safety program in one package. - Overall rating: 4/5 - Reviewer: Jason H. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We've been very happy with the response from the support team to the sales staff. The system works fluently with Fleetio and now offers more safety program options. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Samsara allows us to integrate our routing and maintenance needs while providing customized reporting and mapping features. #### Cons The company continues to take away features that were once standard and turn them into packages that you must pay extra for. #### Reasons for choosing Samsara At the time, we were using Samsara to house employee documents as well. --- ### Best GPS system on the market - Overall rating: 5/5 - Reviewer: Alexandria S. - Verified reviewer: Yes - Industry: Warehousing - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This system has really changed how we manage our fleet. We looked at 5 different system and decided on Samara because they have the very user-friendly system that does everything we need and the pricing was fantastic. This system has really given me a handle on our drivers behavior and being able to coach them in real time and in the end changing their driving behavior and making us a better company. I love the reporting options and the ease of tracking my equipment. #### Cons None! We have been on this system for over a year, and I have not had a single complaint. Samsara is constantly making improvements to the system which just keeps making it easier to use #### Reasons for choosing Samsara None of them had the features that we wanted. #### Reasons for switching to Samsara needed better asset tracking and reporting --- ### Highly recommend - Overall rating: 5/5 - Reviewer: Miguel F. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Samsara is a great tool overall and I believe we’ll get better as technology progresses. It is incredible. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to use, very self explanatory. Most recent updates make it extremely likable with more accurate tracking #### Cons Every now and then a rolled stop will be miss called. Also, there are some discrepancies with the speed limit. --- ### Great Valuable Service! - Overall rating: 5/5 - Reviewer: Gabriel M. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, really do love the cameras, service, and tracking. Don't really have any crazy complaints. Considering getting it for another company also! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ability to track trucks and see how long they were at a certain location. Also, being able to see their speed and camera location. Great value for the money! The video quality is very good and it's very easy to use! Really, there aren't all that many bugs or issues either. I've never had to contact customer support! #### Cons Only minor con is sometimes service goes down but not for all that long really. OR sometimes doesn't show me footage but very rare. #### Reasons for switching to Samsara Really, it was just not as good or accurate or reliable as we wanted. --- ### Samsara, the future of fleet safety and operations. - Overall rating: 5/5 - Reviewer: Camden D. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with the Samsara Brain and AI camera has been good. My Safety Manager [sensitive content hidden] is the primary user for the system. He collects and provides the information he receives for the Samsara system. As our Fleet Manager we use the Fleetio system with the Samsara system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I appreciate that the Samsara system works with our auto integrate system by Fleetio. The Samsara Tracking, AI Camera, and Driver Report Card are all great tools and features. #### Cons The tape or adhesive used for the windshield camera mounting comes detached at times from the heat. Mechanics often disconnect the Samsara brain from the OBD port. Drivers often do not plug it back into the port which causes delays in receiving vehicle information. #### Reasons for choosing Samsara We had already chosen Fleetio and are also using the Samsara system. --- ### Great system that makes everyone's jobs easier. - Overall rating: 5/5 - Reviewer: Elizabeth E. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall we've had a great experience with Samsara. It is integrated with every department of the company from Operations, Safety & Compliance, Maintenance and Billing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Samara is the ease of use. From installation to implementation it is all very user and driver friendly. The dash cameras are great, the event detection is very accurate and were able to use this to coach our drivers real time. Their customer support is also great, every ticket I have created has been resolved in a matter of a day. We truly see the value for money with the cameras alone it has saved us from proving we were not at fault for several accidents. #### Cons There is not much not to like. I would say some drivers have complained about the voice alerts being too sensitive. They sometimes get an in cab voice alert but the event/ video never shows up in the safety inbox. I've had to handpick which alerts to roll out to not overstimulate the drivers. #### Reasons for choosing Samsara We chose Samsara because Motive (at the time KeepTruckin) did not offer a good tracking solution for operations. They focused more on the ELD and camera side of things. #### Reasons for switching to Samsara At the time we were using the Omnitrac Qualcomms for ELD and tracking. And using the trucks camera system as a way of reviewing critical events. We were looking for a more integrated system for both Operations and Safety. --- ### Frictionless - Overall rating: 5/5 - Reviewer: Eric A. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Frictionless. We are a small company and Samsara provides more data than we can actually use, but I prefer that to putting up with some of the other systems that we have looked at. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The user interface is elegant and intuitive. I rarely have to refer to the documentation to figure out how something works. All of the information that needs to be together is displayed together and links to related data. The customer support techs almost always know what I am talking about and what they are talking about. The vehicle tracking is practically real time. Trucks added to the fleet are set to expire at the same time as the original contract. #### Cons Their focus is on developing new advanced features and much less on polishing the existing (quite good) features. #### Reasons for choosing Samsara It is an all around superior product to most of the alternatives and our ownership only trusts Verizon for cellular communication (Motive uses AT&T) #### Reasons for switching to Samsara Hardware reliability, ease of use, cost, position update frequency, added functionality. --- ### A trusted partner for promoting vehicle and driver safety - Overall rating: 5/5 - Reviewer: Jeff B. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, they have provided a great service to our fleet, and we see value in continuing our partnership. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Samsara offers a very comprehensive vehicle safety management system combining reliable GPS tracking capabilities with AI-powered and assisted driver monitoring capabilities to help keep drivers safe in the moment and reduce accident risks. The equipment is durable, fast, and provides audio minders to drivers when they are demonstrating negative behaviors (ex: looking at their cell phones, speeding, not wearing a seatbelt, etc.). The dashboard for tracking vehicles across numerous states and geographical regions is very user-friendly. Recorded date from accidents or near-miss events can be easily obtained and is helpful for training and liability purposes. Lastly, the enhanced monitoring components help track vehicle health telematics like engine hours, battery effectiveness, and mileage. Samsara integrates well with our fuel card program and our Fleet Management system to help keep track of fuel economy and spend, and minders for preventative and periodic maintenance. #### Cons On occasion, we have had lapses in the availability of video data from key events, and this has made it harder to settle accident cases. Whether these lapses were caused by tech issues or internal errors is still not clear. The customer and tech support divisions are typically very responsive, but in some cases, they are slow to reply or initiate support efforts. I believe this is partly due to the timezone difference between Samsara and my company. I will say that whenever we have had an issue that we deemed serious enough to escalate to higher levels of support, they have been very responsive. #### Reasons for switching to Samsara CEO liked features of Samsara better than Azuga, on recommendation from his insurance carrier --- ### Samsara has been a great addition to my company! - Overall rating: 5/5 - Reviewer: Mark A. - Verified reviewer: Yes - Industry: Farming - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been great. I like what I see and as I stated earlier, Samsara will make my company safer. I fully believe that our CSA score will improve because of this system. Drivers are held accountable for their actions, and in most cases, there is no disputing it. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros My company just got started with Samsara. In the short time that I have had Samsara, I'm extremely happy. We have the front facing camera in our setup. I love the safety notifications that I receive when a driver gets outside of the parameters that are set up. It holds the drivers accountable and there is no arguing with video evidence. We have had a few bugs and issues to work through, but the customer support has been really good. The conversations with customer support has been pleasant and our issues are resolved in a very timely manner. The ease of use for the drivers has been better than I expected. The drivers have been frustrated, but the reason for that is that this system holds them accountable and there is no disputing it. Samsara will make my company better! #### Cons Quite honestly, at this time I don't have any "cons" for the system. Like any new system, there is a learning curve. I'm a warehouse manager who also drives as needed so I get a lot of hands on usage that some managers might not get. I know exactly what the drivers are usually talking about and can work through stress points rather quickly because of that. I'm not involved with the billing and invoicing, so I can't speak to that piece, but as a location manager, I couldn't be happier with the visibility that I get for my drivers. #### Reasons for switching to Samsara It was a company decision to move forward with what we felt was a safer and more comprehensive system. I feel as a new user that I'm only scratching the surface of what is all available to me. What I have seen so far has impressed me. --- ### Samsara is the only ELD for us - Overall rating: 5/5 - Reviewer: Nathan D. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We can easily track our loads and share with our customers. Reporting is awesome and customizable. We can track our vehicles easily and their route and it helps show us where we could have possibly saved fuel. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Love that Samsara gives us so many tools to manage our fleet. Easy to integrate with customers. So many features #### Cons Cannot think of anything. There is not anything about Samsara that we do not enjoy. It meets all of our needs. #### Reasons for switching to Samsara Items we needed to accurately run our business, where all extras that cost a lot of money, or did not have all the features we needed. --- ### Fleet Manager - Overall rating: 4/5 - Reviewer: Greg B. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall it has been good, but there has been some issues especially with the CTC getting approved in Ca. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer service is good and the dashboard is easy to read. It's easy for our drivers to log in and do their DVIR's. #### Cons That they still are waiting for the CTC's to get approved in Ca. I know it's a cable thing for the Hino trucks, but considering a majority of our trucks are Hino's, it's a little frustrating. #### Reasons for choosing Samsara Customer service and the technology at the time seemed much better. #### Reasons for switching to Samsara Due to dual facing cameras and the connectivity is much better with this product. --- ### GROWING GPS SYSTEM THAT IS ALREADY AHEAD OF THE CURVE - Overall rating: 4/5 - Reviewer: JON W. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MY OVER ALL EXPERIANCE HAS BEEN GREAT. MY ACCOUNT REP [sensitive content hidden] IS THE BEST AND HELPS ME OUT WITH ANY AND ALL QUESTIONS I MAY HAVE. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I REALLY APPRICIATE ALL OF THE INFO IT PROVIDES WITH VEHICLE HOURS AND MILES, DIAGNOSTICS, GEOFENCES. THE DRIVER'S APP IS A GREAT TOOL ALSO FOR CREATING AND TRACKING DRIVERS PRE AND POST TRIP INSPECTIONS. #### Cons SOME OF THE SET UP COULD BE STREAMLINES, FOR INSTANCE I CREATED SERVICE INTERVALS FOR BASIC OIL CHANGES, EVERYTIME I NEED TO ADD A VEHICLE I NEED TO GO INTO THE SETTINGS AND MANUALLY PUT IT IN. IT WOULD BE GREAT TO JUST PICK THE ASSET ON CLICK ADD TO: #### Reasons for choosing Samsara BEST VALUE AND SERVICE. MY SERVICE REP [sensitive content hidden] WAS GREAT TO WORK WITH AND ANSWER ANY AND ALL QUESTIONS AND ISSUES I HAD. I KNOW THAT HE WILL BE HERE FOR ME IF I NEED ANYTHING #### Reasons for switching to Samsara VERIZON DID NOT GIVE ME ANY OF THE DATA I NEEDED AND SEEMED TO BE ON AN OLD PLATFORM THAT THEY DID NOT DO MUCH UPDATING TO. --- ### Fleet Maintenance Generalist - Overall rating: 5/5 - Reviewer: Lydia A. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience has been very positive. Samsara has improved how we manage our fleet by giving us better insight into safety, compliance, and efficiency. It has helped reduce guesswork and improved communication across the team. Once you get comfortable with the platform, it becomes a very powerful tool for daily operations. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I really liked how easy it is to track fleet activity in real time. The system gives clear visibility into driver behavior, vehicle location, and maintenance needs, which helps us stay proactive instead of reactive. The dashboard is user friendly and makes it simple to find information quickly without digging through multiple reports. #### Cons At times the system can feel a bit overwhelming because there are so many features, and it takes some time to fully learn everything. Also, certain reports could be more customizable to better fit specific operational needs. --- ### Samsara is awesome! - Overall rating: 5/5 - Reviewer: Madelyn M. - Verified reviewer: Yes - Industry: Farming - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, we like Samsara. The updates that are continuously happening make Samsara really reliable. We also love the weather addition to the dashboard. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best part of Samsara is being able to track our trucks in real time. We also like that you can send real-time tracking to customers, and they can easily access and track the trucks. #### Cons On the billing end, it is difficult to match your assigned asset number with the corresponding Samsara units. --- ### From the Drivers seat to the Office chair-A Learning experience of a Lifetime - Overall rating: 5/5 - Reviewer: John S. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Samsara as a new Safety and compliance person has literally taught me things with in my job duties that have changed over the past 25 years. Which is a great thing. I am highly recommending that all new professionals participate in the Samsara Platform training with in the Transportation industry. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of usage while learning the platform overall. The training video and course work is self explanatory. Customer support when something goes wrong is on top of the issues an resolve them in a timely fashion for continued use of all platforms within Samsara. Cameras and video quality is exceptional and precise. The tracking system within Samsara has help in locating assets that would have otherwise been lost. #### Cons Some of the reports That I use could be better when looking for a specific driver or asset. Sometimes comes up with driver or asset not found. Then when I refresh the screens or restart those assets or drivers come right to the top. --- ### safety manager - Overall rating: 4/5 - Reviewer: Sam M. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. In general, we are satisfied, and we do believe Samsara can improve many things to attract even more customers. Would I recommend them? Yes. But would everyone accept it right away? I’m not sure I’d have to be a pretty good salesman. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like a lot of things about Samsara, the customer support, the accuracy, the features, and the cameras. The cameras could still be improved, but overall I’m happy with the system. #### Cons I don’t really like the constant updates that slow things down, or the new features that show up without a clear explanation and often aren’t needed. The payment process is also a bit unclear. There are good things, but there’s definitely room for improvement. The IFTA reports could definitely be improved, as well as better control over speeding. I also want to mention the updates the data connection is limited, and with weekly updates this often causes incorrect hour calculations for drivers. When it comes to hours, this is a real issue, especially because Samsara is considered one of the best ELD devices in the USA, and my company uses it mainly because the logs cannot be edited. Because of that, Samsara should improve its services and make things easier for drivers, not force them to do “math problems” just to guess how many hours they will have. And with constant updates, there’s always a risk that the logbook won’t work the way it should. --- ### Safety Director - Overall rating: 5/5 - Reviewer: Steven B. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Samsara, because of its usefulness, has allowed me to concentrate on other areas of Safety that might otherwise have time allotment restrictions. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros As Safety Director Samsara videos are a VITAL tool of mine in ensuring our drivers are being safe and adhering to our driver safety program. Tracking fuel mileage, idling times and hours on the road is a huge advantage, and the overall product is a great value for the money. The ease of use is a definite plus and the customer support has been excellent. #### Cons Even though I am still discovering all the available options to our units I have not discovered how to get an alert for "smoking / vaping" in the vehicles. --- ### Samsara Performance - Overall rating: 4/5 - Reviewer: Jonas W. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Samsara has been very positive. The platform is easy to use and provides strong visibility into our operations, especially with real-time tracking and reporting. It has helped improve efficiency, accountability, and decision-making. While there are some minor drawbacks like cost and limited customization in certain areas, the overall value and reliability make it a very effective solution for fleet and logistics management. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros the real-time visibility it provides into our fleet and operations. The platform is very user-friendly, and the dashboard makes it easy to quickly see vehicle locations, activity, and key data. The reporting and alerts are especially helpful for improving efficiency, accountability, and overall decision-making. #### Cons The main downside is the cost, as Samsara can be more expensive compared to similar solutions. Additionally, some of the reporting features could offer more customization, and there can occasionally be minor delays in data syncing. ## More reviews [Next reviews](https://www.softwareadvice.com/fleet-management/samsara-profile/reviews/?page=2) --- Samsara Reviews, Pros and Cons - 2026 Software Advice