All SAP Ariba Reviews

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marvin

Verified reviewer

Computer Software, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed April 2019

Ariba Commerce Cloud

is a excellent tool to key invoices in less than 5 minutes and that is great for collection team also the features in order to track the invoice status and avoid payment delay.

PROS

is a friendly tool to use in order to manual key the invoices to the accounts payable team in order to get the payment on time, in this tool you can see the invoice status and the schedule payment date.

CONS

if there is a wrong information the invoice will not migrated to the payment system.

Naseer

Government Administration, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2023

SAP Ariba.

Easy to use as compared to SAP previousVersions.

PROS

This ERP system does offer GUI. The systemis easy to use as compared to SAP previous versions.

CONS

There is a limit of 100 MB for each file that can be uploaded. If the file size is more then 100MB then this system will not accept it.

Ashley

Construction, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

1

VALUE FOR MONEY

1

FUNCTIONALITY

2

Reviewed June 2022

Beware

We have run in to more problems than solutions with Ariba. Again, being able to see the status of invoices and PO's is great, but I dread when I get emails letting me know a new PO is available or when I have to send invoices through this site. I don't ever expect it to work.

PROS

I like that I can see the status of my uploaded invoices and the status of my customers' purchase orders without having to reach out to the customer.

CONS

I do not like that this software constantly throws errors and doesn't always process my invoices. Half the time, I don't know whether the invoice was sent or not because it jumps me back to the home screen when I'm mid-way through uploading an invoice. When trying to open purchase orders, I constantly get "exception encountered" error messages and have to reopen the PO's numerous times in order to see them, then cross my fingers that I don't get the "exception encountered" error message again and again when I choose print. The worst part is that we as the customer are forced to pay for this service that rarely works. We have no choice be to receive PO's from this site and to send invoices through this site. Some of our invoices come to ~$35 A PIECE to send! Many customers use sites that are no cost to us that work significantly better than this one.

User Profile

Mohamed

Verified reviewer

Electrical/Electronic Manufacturing, 51-200 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed October 2021

User Review - SAP Ariba

- My impression is that SAP Ariba Represent the best solution of Suppliers Management, The software cover all the Suppliers needed Data ( Registration, Qualification, Performance, Pre-Risk Assessment).

PROS

- Evaluate risks in the Supplier´s value chain in the following areas: a. Quality Management, b. Sustainability and integrity, c. Health / Safety / Environmental, d. Quality and Continuous Improvement, e. Operation Excellence and Supply Chain, f. Data Security - Supports the process for conducting a financial health review of the supplier. - Be efficient through the sharing of supplier qualification status and risk mitigation actions across the company

CONS

- Prompt Assistance is needed form the support Team is needed especially on assisting the supplier who has troubles with registration in SAP Ariba.

User Profile

Amy

Verified reviewer

Executive Office, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed April 2019

One-Stop for Vendors and Purchasing

Overall I like Ariba. It is fairly easy to use and navigate, and provides a one-stop SAP for it's clients.

PROS

What I like most is that you can follow a job, from purchase order to invoice, in one place. You get notified when a purchase order has been entered or changed, and you can go in and submit your invoice against the PO once the job is done. You can also track the invoice's progress through the system on its way to payment.

CONS

What I like least about this software is that if you make a mistake, it can take some time to get it corrected in the system, sometimes taking away precious time in getting paid for a job.

Anonymous

5,001-10,000 employees

Used daily for less than 6 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed June 2023

Stay away

worst system ever. System is broken. It is breaking people in my organisation.

PROS

nothing - everything in the system that I've used is broken. I've had a different problem with every PO I've created.

CONS

This is the worst software system I've ever encountered and I worked in government for 15 years. It is constantly crashing, the team buying function doesn't work, the system can't cope with changes to POs after they have initially been created. E.g. I want to break 1 payment into multiple at a later date - the system can't deal with this and now I'm left with cranky vendors who can't get their invoice paid. I manage over 30 contracts which are all multi-year. I can't get my colleagues access such that if I'm on leave they can't pay invoices for me. Some POs I've created never got sent to the vendor, even though other POs have gone. There are so many bugs in this system. Stay away from it if you are a large, complex organisation.

Surbhi

Information Technology and Services, 10,000+ employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2023

Ariba's Pro's and Con's

With the help of Ariba we are able to manage the internal and external payments and are able to easily interact with the client in financially terms

PROS

its accessibility and the flexibility that even the client and vendor can use the same platform to interact financially Due to which the cost is reduced / lower risk and easily the work is done.

CONS

First timer user needs to have a good walkthrough and step by step guide to raise PR /PO and then approving invoices.There is no free trial for the tool availableAll information on invoice has to be 100% accurate else the invoice dosen't move forward for payment

Marcuta

Chemicals, 201-500 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed October 2023

Ariba

Excellent

PROS

Provides cloud-based procurement and learners would need a basic understanding of procurement processes and supply chain management

CONS

nothing, overall i like everything about SAP ARIBA

Anonymous

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed April 2018

We use this as a supplier. And it's not very friendly

Little benefits. We use it since our customers use it and we're forced to.

PROS

You can monitor and capture some request from the customers, receive notifications, process everything online.

CONS

Is not very user friendly, support is really hard to get, you can't really create reports and search engines are not good. From a supplier's perspective is not very good.

Lucy

Arts and Crafts, 1 employee

Used monthly for less than 6 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed June 2023

Ariba is a nightmare for small business suppliers

Terrible! I’ve spent many hours on tutorials and setting up my profile for one customer. I would have rather done work for another customer and spent my time more wisely.

PROS

There is no pro for a small business supplier. It is just a time waster.

CONS

For a small business owner, run a mile from a customer that requests you to use Ariba. You will spend many, many hours of your time trying to figure this system out, only to land up not being paid with the excise that the PO numbers are somewhere in the system!

Waleed

Construction, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2022

The best expense tracking system along the supply chain

SAP Ariba helps me manage my expenses and track and evaluate them to accomplish the best supply chain operations. It also keeps track of the accounts we have paid or need to pay, so you are completely aware of your contractual duties. The finest vendors and rates allowed us to simplify procurement operations and boost contract transparency.

PROS

It is the best management program that helps companies expand, as it provides many services that allow new horizons for cooperation with others and contribute to increasing the company's ability to track spending. SAP Ariba provides complete transparency in the procurement process. Through its analytical tools, it is able to connect suppliers and buyers on a single platform, enabling them to complete all stages smoothly and flexibly. The user interface is attractive and easy to use, and it is cloud-based, enabling all parties involved in the operations to get the best fit for their services. I like the reports that I can get that show you consumption patterns and many data according to your interests, which gives you new horizons and gives you ideas that enable you to get the desired success.

CONS

It has not many negatives. In terms of business as well as day-to-day dealings with suppliers, I find it to be a useful software that I can rely on for management needs. It requires some training to use its services effectively, and some apps have trouble connecting with it.

Ashokkumar

Consumer Services, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed September 2022

a rewarding ariba

PROS

The quality and ease of user interface. best customer service and standard in the market

CONS

basically its costly and a not suitable for small companies

Reasons for switching to SAP Ariba

needed better software to manage procurement

Anonymous

201-500 employees

Used weekly for more than 2 years

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed February 2022

Extortion

They're big, they don't give a crap about you. They're great at selling this 'service' to customers, so prepare yourself, as a vendor, to have your 'free' standard account upgraded to a paid account without your permission.

PROS

Nothing. I hate this software. We use it only because our customers require us to

CONS

It's awkward and outside of our normal processes. Every customer uses it slightly differently, so you never really get used to what each one needs. Customer support is terrible - and we need to call them EVERY TIME we need to process an invoice in the platform. Worst, though, is that they're charging customers for it - and telling vendors that their account is free. Then, when SAP Ariba signs enough mutual customers, they start charging the VENDOR for a service they hate using. They get paid on both ends of the transaction - even though we're transacting through Ariba under protest. It's extortion, really.

Reason for choosing SAP Ariba

We did NOT choose SAP Ariba. Our customers did, and they're the only reason that we continue to use it.

Anonymous

10,000+ employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed September 2022

Procurement and contract management made easy with SAP Ariba

We streamlined the process of procuring the hardware and pheripherals at enterprise and employee level

PROS

Its end to end integration of supply chain ecosystem from RFQ to final invoicing.

CONS

User Interface looks little confusing and experience little slow apart from that product wise it was awesome.

Bruno

Logistics and Supply Chain, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

Long time User

Great tool for e sourcing, online bidding events for cost reduction initiatives

PROS

It is the go to tool for onlinebidding. Vendors are familiar with the tool. Buyers have another strategy for cost savings

CONS

It has so many features that sometimes creating a bidding event can take some time and effort to set up.

Balamurugan

Information Technology and Services, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2022

Supplier Lifecycle Performance

PROS

Supplier can able to upload their documents for vendor registration in Ariba SLP portal

CONS

Catalogue purchase.CIG Cloud Integration Gateway.

Alaa

Human Resources, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed December 2021

Overall Ariba is a useful

Very useful and easy

PROS

Very easy to use and understand. It makes managing the approval of invoices really easy.

CONS

finding past invoices is not easy. Inputs of budgets are still slow and highly manual.

Sidi Zakaria

Computer Hardware, 5,001-10,000 employees

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Ariba

PROS

Supplier Collaboration helps a lot to improve the productivity

CONS

interface design , cant see other points to add

Colleen

Machinery, 11-50 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

FUNCTIONALITY

3

Reviewed May 2019

User of product

PROS

Emailed Reminders so approvals are done and not past due.

CONS

It is to generic when it comes to specifications . Small companies arer required to carry all the same HR related policies as big ones. Hard to navigate.

Muhammad

Utilities, 10,000+ employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed November 2021

The one of the best tool which helps you in managing your procurement cycle.

PROS

As my company SAP heavy so one thing generally I like about this product is it is smoothly integrated with my existing SAP product.

CONS

Product/material inspection process should also be the part of this product

Anonymous

51-200 employees

Used less than 6 months

Review Source: GetApp
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

2

FUNCTIONALITY

3

Reviewed December 2017

Not easy to use and quite time consuming

PROS

There is not much about Ariba that I like except the email notifications where they send you alerts for leads/ RFPs do work.

CONS

This is the first sourcing/ procurement software that I've ever used, and I've spent an unnecessary amount of time on it because of the lack of user-friendliness. For example, I was completing my company's profile for a RFP, and the button to show which blanks should be filled didn't work at all, there was just no response. Until after a while later, I figured out that I would try turning my adblock off, then it worked. Still, the whole process consisted of filling in the same information multiple times.

User Profile

Gabriel

Verified reviewer

Computer Software, 10,000+ employees

Used less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed May 2021

Modernized supply chain solution

PROS

Having worked before with SAP ERP exclusively, coming into Ariba is a fresh breath of air. The UI looks very nice compared to SAP GUI. Still, it integrates nicely with the ERP and keeps all the transactions in sync. It gives you the option of either doing direct connectivity to the ERP (which can be helpful for smaller companies) or integrating through middleware.

CONS

Customization of business processes can be difficult, since this is a Software as a Service. It mostly focuses on giving you a standardized experience out of the box.

Franz

Information Technology and Services, 201-500 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2019

Great Software for Purchasing Decisions

Overall in the cloud environment the leading software in this area and a super alternative to on-premise software.

PROS

Super software for purchasing decisions and the management of suppliers. It is easy to handle tenders and purchasing decisions.

CONS

The solution is a cloud solution and it does not offer that much opportunity for individual processes and developments.

Showing 1 - 23 of 23 Reviews