SAP Concur Software

SAP Concur Software

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About SAP Concur

Concur is a cloud-based expense and travel management software solution that enables executives to manage travel expenses. It allows finance executives to monitor expenses and cash flows related to travel expenditures. Concur’s travel and expenses feature assists with travel processes, from booking to approval to payment. In addition, the software automates data capture from receipt images and submits expense reports for approvals. Concur’s invoice automates accounts payable processes by utilizing templates and predefined reports. The system can also customize workflows and automate vendor payments. Concur’s intelligence feature enables employees to create customized dashboards, providing a summary of multiple reports that enable finance managers to track travel expe...
Concur trip search
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SAP Concur Reviews

Overall Rating

4.25

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

Showing 1 - 5 of 1,666 reviews

Michael

Company size: 1 employee

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

March 2021

best travel booking program!

User Profile

Daniel

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Medical Devices

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

December 2019

SAP Concur

overall, I really think this product is great and a huge improvement from our previous tool.

Pros

it is easy to upload receipts and match to my expenses, either via image or pdf document. the mobile app is a life saver for someone that has trouble with keeping receipts.

Cons

My only complaint is that you can't apply the same image to multiple expenses. This is especially frustrating when you have to split an expenses.

Reasons for switching to SAP Concur

we used notes database to manage the expenses we moved in part of a mail migration to a new mail platform.

User Profile

Maddie

Verified reviewer

Company size: 10,000+ employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

May 2022

It's been fantastic to use, with monthly reports to measure progress

The company's customer service and accounting staff were always willing to help. For a simple operation, I didn't have to fill in a lot of data in the expense reporting UI, which I appreciated. It seemed that the processes for obtaining the permit were also working well.

Pros

Since then, we've moved away from Concur's Expense and Travel modules. Whereas we won't go into specifics, our current Travel app appears to be a lateral shift, with some upgrades and some downgrades, while our current Expense app is an entirely new experience and I wouldn't consider going back.

Cons

Many times, even the real people behind the scenes couldn't get the system to do what they wanted, so I had to work with the travel provider to connect things like my frequent flyer number so I could access my status-related benefits.

Reasons for switching to SAP Concur

A wonderful technique to keep track of costs and get permission from the property owner to reimburse them. There are a plethora of receipt choices and categories to help organize things.

Christa

Company size: 501-1,000 employees

Industry: Banking

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

November 2022

Worth the money, but legwork is needed

i am comfortable with it so i will keep using it. i like that its used for expenses and travel but i also think there are probably cheaper options out there.

Pros

I like the formatting of some of the pages. Its easy to look at.

Cons

No back buttons, its unclear when you have points if they are getting used, and the receipt upload is terrible. i like the old way it was done on the previous version of concur.

Seth

Company size: 201-500 employees

Industry: Airlines/Aviation

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

1

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

October 2022

Concur

I dislike the screen set up. It is difficult to migrate.

Pros

The software is hard to use. Locating receipts for my employees proves time consuming and difficult.

Cons

Not being able to comfortably migrate throughout the system.

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