About SendCloud

Sendcloud is a shipping platform that helps e-commerce businesses streamline operations related to delivery tracking, checkout and order management. The centralized dashboard enables employees to print shipping labels in bulk, define custom rules to automate assigning of shipping methods and create custom workflows in real-time. The platform allows users to automatically generate CN22 forms with shipping labels for customs clearance and print picking and packing slips in real-time. Professionals can use the application to send the estimated delivery time slot and pickup point details to customers via email. Additionally, it allows administrators to personalize the delivery tracking page with a custom logo, colors and a promotional banner. Sendcloud facilitates integ...

SendCloud Pricing

Sendcloud offers a free trial of 14 days, after which the software is available across four pricing tiers and scales with monthly shipping volume, as outlined below: Essential (1-100 orders): Available for free Small Shop (100-400 orders): €45 per month Large Shop (400-1,000 orders): €99 per month Business (1,000+ orders): €199 per month

Starting price: 

45.00 per month

Free trial: 

Available

Free version: 

Available

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Sendcloud new shipment

SendCloud User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 64 reviews

Irakli

Verified reviewer

Company size: 2-10 employees

Industry: Food & Beverages

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2020

8millennium B.V

Simple and practical, meets all of my needs and great support

Pros

Its is pragmatic and easy to use, also perfect option for e-commerce platform with well integrated systems ad possibilities (broad choices of shipping services)

Cons

It's hard to say, so far I like it very much

Reasons for choosing SendCloud

I have asked Lightspeed support services while integrating my shipping tool, and sendcloud was recommended - also compared to others and found that you have most optimal services and best price

Ferdek

Company size: 2-10 employees

Industry: Consumer Goods

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

November 2020

Sencloud for webshops

I really think that SendCloud is the best multi shipping platform in Europe - I've tried several other and the competition far away behind SendCloud. I use it every day and it helped my business a lot. When I started my first webshop I didn't have enough orders to negotiate good shipping rates with courier companies - SendCloud was a solution at that time to offer to my client's affordable shipping costs. 2 years ago we were having maybe 3-5 orders a week, now it is around 5-10 orders a day. SendCloud played a major role in this business growth.

Pros

Amazingly simple setup process. API connection with major marketplaces and with our webshop was very easy. The process of addressing and creating labels for packages became super quick. Exactly what we needed. Issues are solved quickly - customer service is excellent.

Cons

We use SoundCloud now only for EU shipments because SoundCloud at this moment is missing integration with FedEx courier company. I hope it will be added soon that I can use SendCloud for all my packages. We tried a few times to send packages outside EU with DHL but we never succeed with it - somehow there was always some issue with it so we gave up and concentrate on using SendCloud only for EU. However, if integration with FedEx will be possible we will need to look into it again because 40% of all our packages go outside the EU. I am also missing integration with the selling platform Reverb.

Reasons for choosing SendCloud

Soundcloud offers its own shipping tariffs with couriers where many other platforms don't have that option. Send cloud was offering also an attractive free plan with integrations to sales platforms - that will be removed from 2021. I think it is a mistake to do that, I am sure that it will be a reason for many new webshop owners to move to platforms that offer that option because for starters it will be too expensive to pay 40-50 euro every month. Anyway we will still work with SoundCloud because we are now in place when we can afford that.

Sabine

Company size: 2-10 employees

Industry: Non-Profit Organization Management

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

September 2021

Sendcloud is a very smart solution for real small businesses.

I can describe the overall experience with Sendcloud as a smart solution for a very small business to be able to act as smart as a very large enterprise . It augmented my competitive base and my customers were all very pleased with the smart and fast way of delivery all over Belgium.

Pros

In march 2020 due to Covid Pandemic precautions, in Belgium we could only continue our business if we had a proven ecommerce activity. With lockdown we could not have pickups of orders anymore and had to start sending to customers homes. And there was a suggested tool Sendcloud. I tried it, thought it was really easy to implement and so I started using it within 1 hour of discovering the tool. Very easy to implement and that is what I need . So I loved the fact is was easy and not as hard as brainchurgery.

Cons

There was a minor about it, but it was customer user experience, but I rated the tariffs of the packages too low first so the invoice afterwards was a surprise .

Reasons for choosing SendCloud

I chose for Sendcloud because it was suggested by the webshop provider , I left the exploring to them and trusted their experience through other customers

David

Company size: 2-10 employees

Industry: Computer Hardware

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Value for money

out of 5
1

Customer support

out of 5
5

Functionality

out of 5

March 2021

Good software, Awful delivery of the service they market.

Been using Sendcloud for 3 years Been using Sendcloud for 3 years, have been putting recently over 12,000 EUR of shipping fees per month to their company, the service for such customer size is a joke. This service was clearly meant for smaller fish in the sea. I have had issues with pick up reliability since 1.5 years, we have had daily pick ups planned via contract on Monday, Tuesday, Thursday and Friday. We have had to contact them nearly every week, about the fact that DPD is not picking up, and everytime they do their awful process of asking how many packages there are, and they would even sometimes ask if we have a regular pick-up (which used to work for 1.5 years before) where we explain we do Monday to Friday even though we have been contacting them every week. Absolutely crazy. The next best part is that everytime we contact them it is some random in chat that always just does the same thing, ask us the same questions, and then call DPD and then nothing happens anyways. I am sure we have cycled through each live-chat customer supporter that is available at Sendcloud. The more worrying part is that only at a higher monthly fee does one get a personal advisor which makes 0 sense if we are putting such high monthly sums of shipments into the company, for 30 EUR more a month we get a personal contact person but at 10k-ish a month we do not?

Pros

Software worked well and there were no IT problems

Cons

Disconnection from the courier, denying responsibility for all cases possible.

Reasons for choosing SendCloud

Because I needed to save time with my back then woocommerce site.

Reasons for switching to SendCloud

Needed easier IT solutions.

Jana

Company size: 2-10 employees

Industry: Food & Beverages

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

July 2021

Essential tools for every organization who wants to ship goods!

I am very happy we can handle all our shipments in one central system without having to switch from one shipment provider to another one.

Pros

The tool provides a very reliable interface between your sales database/crm and a wide range of shipment providers.

Cons

The UX experience is already quite good, but there is some room for improvement concerning intuïtivity.

Reasons for choosing SendCloud

It was recommended by some friends and it is very easy to use in the Belgian market (Belgian providers and Belgian rules taken into account).

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