All ShipBob Reviews

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Anastasia

Verified reviewer

Sporting Goods, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2019

Changed my life!

Before I transitioned to ShipBob, my label printer was an electronic leash. I even took it on vacations to fulfill orders. My entire life revolved around my (sometimes multiple) trips to the post office. I was really nervous to transition to a 3rd party fulfillment center, but I knew that what I was doing was A) no longer sustainable and B) preventing my business from growing. The ShipBob employees were friendly, personable and reassuring. They walked me through the process, which was incredibly simple and they eased my fears about sending all of my inventory away. The first week that ShipBob was implemented was LIFE CHANGING for me. I saw orders coming in, and I no longer felt the desire to rush back to my office to fulfill orders. I enjoyed time doing things with my husband and mom who was in town visiting. I WENT BACKPACKING AND GOT PAID without frantically driving back to ship envelopes. I re-discovered the freedom that comes from being an OWNER not an OPERATOR. If you are considering ShipBob, please do not hesitate or procrastinate it as long as I did. I will change your life and allow you to focus on the BIG PICTURE things for your business. In the past few weeks, my sales have SKYROCKETED. I truly believe that this is a direct result of letting go of the minutia and shifting my energy towards thinking about the future of my business. My business is now in a place where it will thrive and grow WITHOUT me preventing its success by grasping at straws.

PROS

Very very easy to use and intuitive. Seamlessly integrated with my Shopify store!

CONS

I honestly can't think of anything that I don't like.

Courtney

Health, Wellness and Fitness, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2020

A simply platform that allows you to focus on your core business-all with an amazing support team!

I oversee business development efforts for Natural Cycles and recently was tasked with taking over our US logistics. When I first took this over everything seemed like a foreign language but [SENSITIVE CONTENT HIDDEN] (Shipbob support team) reassured me he would be able to help me every step of the way! He has been incredibly prompt with his support and has taken several calls with me to personally walk me through features on the platform. He never has seemed frustrated (and with all my questions, I do not know how this was possible!). I just wanted to call the support team's superior service and recognize how simple the software is to use. The features are so straightforward.

PROS

The software was easy to integrate with our core systems. The order tracking is clear and concise. The analytics tool allows you to easily sort through the data and sku performance allowing you to focus on inventory tracking with ease! Submitting WROs have never been more clear and inventory management across all warehouses is seamless.

CONS

I truly have no complaints. The software and the support team are amazing!

Reasons for switching to ShipBob

We needed a platform in the US market that could turn around 2-4 day delivery times.

Rachel

Consumer Goods, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed May 2020

If I could give 0 stars, I would

If you are looking for a fulfillment partner, ShipBob is a horrible option. In our experience... They lied about their rates and technological capabilities. They fought with us when we brought issues to their attention. Their failures resulted in hours and hours and hours of our time being devoted to something we thought we were outsourcing. Worst of all, we lost customers due to delayed orders and faulty tech related to shipping options. We had significant issues with ShipBob since we very first began working with them, and every time one issue was solved, another occurred. Below are the issues we encountered, and based on other reviews and of their own admission, I know we are not the only company to face issues like these.

PROS

-The Dashboard is nicely designed and easy to navigate

CONS

- They bait-and-switched us on affordable 2 Day shipping. It took getting one of the company's founders involved for them to fulfill the promises they made, and contracted for, regarding giving our customers access to affordable 2 Day shipping. - They consistently overcharged us for fulfillment, requiring us to do several audits and request credits for being overcharged. These exercises took hours and involved a lot of back-and-forth each time. In some cases, it wasn't until we threatened legal action that they credited us for these overcharges. Overall, we were credited several thousand dollars for overcharges, which is not insignificant. - They offered us "real time rates" for overnight orders that were not actually tied to real time rates; it was a complete misnomer and false promise. This resulted in us under-charging customers and having to cover the difference, which turned profitable sales into losses. - For a reason they still cannot explain, they removed all shipping options and rules, and instead put in place a $20 ground option (our product retails for $39.95 and weighs 6 ounces). Our conversion rate plummeted from 4.6% to 1.3% during the time that our shipping options were affected. We were not the only customer affected by this issue, and because ShipBob never got to the bottom of why it happened, they could not assure us it wouldn't happen again.

Anonymous

501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed March 2020

Gets the Job Done Right

My review should make it obvious that we love ShipBob. The tools they offer have been incredible for us and their team has been nothing but super helpful.

PROS

ShipBob handles our shipping so much better than we could have hoped for. We almost never have issues with them. Usually any issue stems from something on our end or an issue with the customer, but when there are issues the customer support staff is ready to help. The analytics tools are also a great asset for us.

CONS

Like I said, there are almost never any issues. A small nitpick is that the UI is a little dated looking. This is not a knock on the functionality at all.

Lauren

Music, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2019

ShipBob allows us to scale to thousands of orders per day & excel with our customers

We are able to efficiently get out our merchandise at a much faster rate with a much higher volume than ever before.

PROS

Our company is in the music business so having a reliable fulfillment partner that can efficiently get out merchandise to fans is a huge priority to us. Our business ebbs and flows depending on what we are selling and release dates, so finding a partner like ShipBob which allows us to go from a few shipments per day to thousands per day has been a game changer! They are able to keep up with the ever changing movement that the music industry brings and have been able to take our merchandise operations to a different level!

CONS

We do not have any downsides so far to Shipbobs services

Vendor Response

Hi Lauren, thanks for leaving your review and that we can partner with you to scale so quickly!

Replied August 2019

Anonymous

2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed July 2022

Worst 3PL we have ever used

Whatever you use, do not use ShipBob. They are one of the worst 3PL providers, please look at other 3PL's. Also, look at other sources of reviews such as Reddit before picking your 3PL's. All our orders that went out were incorrectly put together, they overcharged us for items, they moved items from warehouse to warehouse and lost all our items, and they mixed SKU's. Which meant all the wrong products were being sent to people. They put us in contact with 'customer success managers' that had zero influence on the day-to-day operations. Their contracts also ridiculously state that they're not liable for any mistakes either which is not what you want from a 3PL.

PROS

- Nice API - Sandbox Environment - Nice dashboard

CONS

- Everything - Overcharged for kitting - Missing items in each box sent out - SKU's completely interchanged - Extremely expensive kitting for incorrect kitting - Missing SLA's - Moved our inventory themselves, which messed up the move and started charging us for URO's that they created themselves.

Reason for choosing ShipBob

- We didn't we choose the first company we spoke to.

Vendor Response

Hi there, We are so sorry to read about your experience. We would like to investigate what happened, as we take this very seriously and want to make sure our users are listened to. Could you please send me an email with your contact info so we can look into this? Thank you.

Replied July 2022

Anonymous

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed January 2018

Once you set it up, Shipbob works very nicely as a fullfilment company with woocommerce

Once it is set up and working, we will have outsource fulfillment saving in time, money, and potentially improving on customer experience. It will allow us to be much more competitive internationally because of the intenational shipping prices they can get.

PROS

Shipbob fully integration with your woocommerce store, automatically completing your orders and optionally sending the tracking information to the customer. Once it is setup to your satisfaction it works very nicely, and more importantly, handling & shipping prices are generally better that what any small company will be able to get just for postage cost, particularly in international shipments.

CONS

Implementation was harder than expected. Although the interface is relatively intuitive, it is not always super straight forward. Certain things require manual setup on their side, such as modifying the packing labels. Customer support has been slow to answer, particularly for technical issues with the woocommerce integration which took over a week to get the necessary feedback to fix the issue

Maarten

Food & Beverages, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2019

The perfect fulfilment solution

Awesome, perfect to directly get all the insights from the ShipBob dashboard. They made it visible for us that we ship most of our packages mainly on the East- and West Coast. We're now using the MV and PA location which helps us save shipping costs!

PROS

The stock is easily visible, really convenient that Shipbob has multiple warehouses all over the US. ShipBob is able to cover all of the country.

CONS

It can be difficult to see where which expiration date items are.

Reason for choosing ShipBob

A young startup with lots of potential.

Tom

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed January 2018

Overall a great experience. There have been errors here and there that affected customers though.

PROS

Easy user interface to work with. Nice, clean and simple. Easy way to set up, track, and quickly send new orders from the interface.

CONS

It would be nice to have a live chat or support phone number for high priority issues. There has often been times we could have avoided a problem with a customer if a quick response happened. It was also be nice to have inventory levels automatically dispersed according to which DC's have the most turnover.

corey

Wholesale, 2-10 employees

Used monthly for less than 12 months

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed May 2019

Fulfillment

We had issues with our first inbound shipment being lost. That was resolved. Overall good beside that

PROS

The costs and location options. It allows us to expand as we grow

CONS

Difficulty with sending product for inventory

Greory

Food & Beverages, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed November 2020

Not reliable; poor customer service; relatively expensive

Since we've started using ShipBob, our inventory and fulfilment costs have gone up and the speed with which we can get products to customers has gone down. This has hurt our reputation with our customers. I find their customer service is lousy - they are slow to respond and when they do, it's rare that anything gets resolved. We usually just get links to tutorials that are not relevant. The inventory that we send takes a long time to process and become available to ship, it often ends up in "exception" with no explanation and their SLA's keep slipping. This means you can't be lean with inventory (we need to hold more dead/in-transit inventory). This is not a great situation since we are selling a product that has an expiry date (freshly roasted coffee). Retail orders are processed fairly slowly, but our experience is that wholesale orders take forever to process and fulfil. An usually high number of wholesale orders get stuck at the warehouse for pick-up or in transit (this part may not be ShipBob's fault). Worst experience so far: one time we sent inventory with the box labels taped to the box opening. This was our mistake (they should be placed on the side of the box). However, ShipBob charges $25 per box received per day until you link the WRO in their system. I've found no way of doing this since tyring to link it produces a system error. Total nightmare and waste of time to try to fix this through emails with customer support.

PROS

The user interface - it's clean and simple. Linking to Shopify or Woocommerce is straightforward.

CONS

Some functionality seems to be incomplete and they seem to be experiencing growing pains. Their tutorials and other support information seem to often be out of date. For example, the information on how to move inventory from one warehouse to another did not work because the option was no longer available at one point. More recently trying to link WRO to correct receiving problem produces a systems error.

Colin

Consumer Goods, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed September 2020

HORRIBLE STAY AWAY

The overall experience is that it is a very very bad service and company. Stay away. It ruined our company.

PROS

It's a great concept but does not support small businesses at all.

CONS

I've been in the direct-to-consumer ecommerce industry for 10 years and ShipBob is the most incompetent and horrible fulfillment service I have ever worked with. Their customer support and executive team have been completely unhelpful in resolving any of the issues that have caused a string of business outages that add up to $20k+ in cash burn. Their own employees tell us that they aren't even surprised any longer at the incompetence and issues at this company. I won't even get into how much they overcharge small businesses on things like return shipping labels. If you are looking for a fulfillment center DO NOT use ShipBob. They will ruin your business. Look at all of the reviews. They have over $60M in funding. The exec team has laughed their way to the bank and they don't care anymore. Go explore other fulfillment options.

Paul

Consumer Goods, 2-10 employees

Used monthly for less than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed May 2020

Avoid

Horrible. First, it takes a very long time to get in touch with someone and work through even simple problems. If you have any kind of issue, expect it to take two weeks at least to resolve. Second, the warehouses are geared to overcharge you. I did not want to think that was true, but it has proved to be very true. From day one they tried to cheat me. They overcharged for delivering a tiny custom box by stating that it weighed much more than it did. It took literally a month for them to do anything about it -- a month of my time wasted with emails, phone calls, producing documents that showed the actual weight of the item. Then they over-bill for storage -- every warehouse bills a different amount for the same items. When I was freighting my boxes back to our location in Seattle, Moreno Valley charged me $400 to put a few boxes on a pallet. The average employee there is paid $13 an hour. So they are claiming that stacking a few boxes on a pallet took 30 hours. I know the size and weight of my boxes. It will take me half an hour. Goodbye Shipbob. Do not be fooled by a slick looking interface. Avoid this company.

PROS

It is only as good as the people inputting the data. Every warehouse location operates differently, so you will see wild inconsistencies, incomprehensible descriptions, and just flat out wrong information.

CONS

Not only is there a learning curve, but there is a need to constantly check what they have done. Over billing, incorrect completion. Warehouses are trying to make money off you. Check the weight of the products they report. Check the size of the products. Are they storing it on a pallet when it could fit on a shelf? The software cannot protect you from what the warehouse managers are doing.

Andrew

Apparel & Fashion, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed August 2018

If you have another viable option- AVOID ShipBob

Please just take it from a small business owner- if you have another option, just take it. Seriously.

PROS

Once you get to used to the backend it is super helpful. When it works it is great but it hardly works well.

CONS

They do not care if you are a long-term customer. The pricing is ridiculous- you think you are saving but because of how much they charge you to ship, you really aren't. CONSTANT ERRORS. They have shipped another company's merchandise, they have over-billed us by over $1k, so many many mistakes. They really do not care about you as their customer. Not as easy to set up as you think. You have to constantly stay on top of them. More damage than should ever be acceptable.

Fernanda

Food & Beverages, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2020

Great Fulfillment Partner

PROS

We’ve been working with Shipbob for a year now and have been very happy with their service. The integration with Shopify and Amazon is straightforward. Their analytics software allows us to have all the data we need to do inventory planning in an efficient way. Their technology let's us ship from multiple of their FCs which has allowed us to reduce costs and damages while not increasing operational complexity.

CONS

Before it was more challenging to understand historical inventory movements, but the new analytics software has fixed this by providing full visibility on daily inventory movements. Their software is always in continuous improvement.

Christopher

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed March 2020

Optimally Review

We have found that Shipbob takes an exceptionally long time to check in new inventory. This causes a nightmare in the supply chain and with angry customers.

PROS

Ease of use and automation. I also like the multiple shipping locations.

CONS

The long time it takes to load between screens.

Reason for choosing ShipBob

More flexible shipping options.

Reasons for switching to ShipBob

There were many reasons for our switch, but most of them were due to supply chain issues within the fulfillment centers.

Matt

Non-Profit Organization Management, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2020

Easy to get started and fast customer service

We've been very satisfied. We moved over all of our fulfillment to them three months faster than anticipated because of the ease of use.

PROS

Clean UI with easy features. It was also very easy to implement and move over all of our previous fulfillment platforms. The customer service is fast and thorough.

CONS

It can be difficult to get some SKU specific data analytics, but the aggregate analytics are solid.

Reasons for switching to ShipBob

Speed and UI.

Lynda

Consumer Goods, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2019

I would recommend ShipBob

We did not have time to ship our products. The transition to ShipBob taking over was easy and efficient. Now our products are being shipped with no worries.

PROS

Out team loves the ease of use and prompt customer service.

CONS

There are no cons. We are very happy with everything.

Reason for choosing ShipBob

We chose ShipBob because of their efficiency, customer service, and cost.

Peter

Consumer Goods, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2020

Our logistics and fulfillment is covered

PROS

With ShipBob our logistics and fulfillment is completely covered. Our team finds the dashboard easy to use and it allows us to focus more energy on marketing and advertising to help us scale the business.

CONS

Honestly, nothing. They do what they are supposed to, and they do it well.

Kat

Retail, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2019

Easy to use and great pricing!

I am getting my product out on time and with low cost. Who could ask for more? Love it!

PROS

As a small business owner my time is super important to me. So using ShipBob's simple, quick and easy to use platform has been such a great benefit to my business.

CONS

It could be prettier. I would like more colors on the pages.

Reasons for switching to ShipBob

Amazon's pricing and platform wasn't easy or cost effective.

Karin

Retail, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

1

Reviewed November 2021

Very SLOW fulfilment, does not meet deadlines, bad support.

We've had nothing but problem after problem after problem with Shipbob. It's been the worst decision to change over to them which we initially did because it looked cost effective. But remember, you get what you pay for! What you might save in storage costs will cost you your reputation in fulfilling orders on time, it will cost you time having to be on emails and calls trying to get helpful response from their Support team and time when they take a whole month to actually process and receive an incoming shipment.

PROS

Initial set up was easy at first and you don't have to be a big business to sign up with them.

CONS

It's totally inflexible and not designed for practicality for e-commerce businesses.

Andrew

Retail, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2019

ShipBob is AWESOME!

We have had a great experience so far!

PROS

I can run a $50 million company with this software with little to zero issues.

CONS

There is nothing applicable to add to this box at this time.

Vendor Response

We love hearing this and are honored to be a partner of yours in your success!

Replied July 2019

Emily

Philanthropy, 1 employee

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

ShipBob is Awesome

I can't say enough good things about ShipBob. Their customer care team is great at what they do and make interactions a great experience.

PROS

Having items in multiple ShipBob fulfillment centers, I can easily see the order, quantity, and location which makes planning and ordering much easier. I can quickly switch views with the ability to see photos and details with ease!

CONS

We love the software! Keep up the great work!

Vendor Response

Hi Emily, thanks for leaving a review and so glad we are able to partner with you and GiveNkind. Utilizing multiple fulfillment centers and the transparency in your operations is key!

Replied August 2019

Marc

Consumer Goods, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2019

Shipbob is amazing

PROS

The ease of use and how it flows. Finding information is very easy

CONS

there is nothing that I do not like about there dashboard and platform

Josh

Verified reviewer

Food & Beverages, 2-10 employees

Used weekly for less than 12 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed February 2023

They will destroy your business

Lost stock, constant late orders, overpriced and shocking customer service. They are not a partner, they are an enemy of your business. I wanted it to work given that on paper they looked great. Multiple warehouses, great tech, but they have caused nothing but issues from day 1.

PROS

Easy to use software and interface, this is not the issue.

CONS

Software is fine, its just that the company is utterly useless is doing anything else.

Showing 1 - 25 of 98 Reviews