ShipMonk

RATING:

4.00

(119)

About ShipMonk

ShipMonk provides DTC ecommerce brands, subscription box companies, and brands seeking B2B retail distribution and omnichannel fulfillment the technology they need to grow and scale efficiently. Our advanced 3PL platform offers a cloud-based order, inventory, and warehouse management system that helps businesses of all sizes across all verticals streamline shipping and order fulfillment via a unified portal. This first-of-its-kind platform offers a user-friendly "one-stop shop" for every 3PL resource, thus taking the guesswork out of managing the different layers of your operation. Whether you’re a startup, a long-established business, or anything in between, our 3PL software enables ecommerce business owners to stress less and grow more by providing incredible data,...

Awards and Recognition

FrontRunner 2022
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.
ShipMonk 3PL Platform Dashboard
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ShipMonk Reviews

Overall Rating

4.00

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4

Functionality

4

Showing 1 - 5 of 119 reviews

Anonymous

Company size: 2-10 employees

Time used: Less than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

December 2019

ShipMonk is the modern answer to fulfillment

I would recommend ShipMonk for anyone struggling with fulfillment needs.

Pros

ShipMonk has modernized an otherwise archaic process. They also have an amazing team to support their customers.

Cons

It can occasionally be slows to load but is constantly improving. They seem to take customer suggestions to heart so I don’t often have cons about this software.

T.C

Company size: 2-10 employees

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

June 2021

Wouldn't Have Made over $3,000,000 Last Year Without Shipmonk!

Overall, this software is CRITICAL because it frees my time, gives me location independence to travel, and enjoy my family without worrying about packaging material, processing orders, or interacting with shipping companies. This software gives me the security and confidence knowing that I am building a sustainable business that can and does run without me needing to be present for every aspect.

Pros

This software has expedited the SALES GROWTH of my business by removing the headache of shipping, storing, and hiring staff to package and process orders. With this weight off of my shoulders, I can 100% focus on new product development and effective marketing to continue increasing my business' revenue.

Cons

That I didn't know it existed YEARS before! I have been using this software since the summer of 2018. Before that, I was STRUGGLING to keep up with packaging hundreds of monthly orders. Fast forwards years later, we now have THOUSANDS of orders each month. Image if I was still self-packaging my own orders with our current volume. This software is a MUST HAVE for serious business owners that want to build a business that can fully operate on its own.

Jacob

Company size: 2-10 employees

Industry: Consumer Goods

Time used: Less than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

January 2023

Stay away from Shipmonk! The company is a FRAUD

Stay away from this company at all cost! They've lost sight of who they are. Over the holidays of this year, our company launched a brand new product. We put this product on pre-order for our customers to purchase and receive before Christmas. Shipmonk Received the product and shipped out 2 of the same items in the bundle on over 100 orders. This bundle is a $500 item. Once we realized what was happening, we immediately tried to get a hold of Shipmonk. It Took us over a week to get this issue into the hands of someone who can stop the shipments, until we figure out how to fix it. Stopping the mistake. We pay for the premium product with MonkProtect, which is Shipmonks version of shipping protection for their clients. This is a complete SCAM. This mistake happened to have cost us over $15,000, and shipmonk/Monkprotect refuses to pay on the claims that they made the mistake on(which they have admitted too). Leaving us high and dry. Seriously if your a small business owner. DO NOT USE SHIPMONK. There are many other 3pl's out there that appreciate the business and are true to their word.

Pros

Funny watching the fat Buddah dance around, while it takes 4 minutes for the order page to load. Similar to the fat greedy pigs running this company

Cons

Software was easy to use, but their slogan. Stress Less, Grow More is a slap in the face

Response from ShipMonk

Dear Jacob, We genuinely want to apologize for the stress you have experienced. This type of frustration is not up to par with the level of service we are committed to offering our clients at ShipMonk. Our Client Success team is working on all the above-mentioned issues you've dealt with and will be reaching out soon to do whatever we can to make things right. Thank you for your feedback and your patience.

Replied January 2023

Lauren

Company size: 2-10 employees

Industry: Consumer Goods

Time used: Less than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

June 2021

The best DTC 3PL

We trust that our products and orders and being shipped out efficiently and correctly — we are able to set it and forget it and are grateful to have such a reliable extension of our business!

Pros

The dashboard is incredibly easy to follow and navigate through — extremely user friendly and doesn't require much training. You can easily access all product information, shipping cost, weight and tracking information in minutes. It's updated in real time and synced with our Shopify store as well.

Cons

Occasional glitches but customer service is quick to answer and help fix any errors.

Reasons for switching to ShipMonk

All in, Shipmonk is a better value for cost, customer service and flexibility to tailor our shipments. We started with Shipbob but quickly had many issues such as hidden shipping fees, lost products, and very difficult customer reps. At one point we had to physically go to the warehouse to find our products ourselves and have it removed. We sadly had a very negative experience in the end.

Brian

Company size: 2-10 employees

Industry: Food & Beverages

Time used: Less than 6 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

October 2022

Fantastic Onboarding Support

Pros

Just connected my online store and sent my first batch of inventory to Shipmonk. Everything was smooth and onboarding was a breeze. Will update later to reflect my complete order fulfillment experience with them. Interface is nice, alot cleaner than Amazon FBA but their instructional guides are less detailed. What really stood out to me though was the customer service component. [SENSITIVE CONTENT] from the Onboarding team was the most helpful individual throughout my whole experience. It is refreshing to have a customer service member not only care about the issues you are facing, but take a step further to see to it that you and your businesses' needs are addressed. [SENSITIVE CONTENT] personally advocated on our behalf to Shipmonks Returns Team to fully integrate our custom returns process with their system. He also helped us out EVERY step of the way with onboarding, answering all of our questions and personally navigating us through the process and pain points we stumbled on. I can say the genuine care, personal level of detail, and friendly assistance he provided is one of the main reasons I would recommend Shipmonk to anyone. Just like the old adage; you cant buy trust. Trust is earned over time. And due to [SENSITIVE CONTENT] and Shipmonk's stellar support, this is the main reason why I choose to trust them with my business. Thanks Shipmonk Team!

Cons

Getting setup, the self service training and modules were pretty standard- the main trainings are nice however some side articles and topics are outdated and havent been updated to reflect their current version. Some areas such as returns are completely left out entirely for you to navigate. As a fairly tech savvy individual I would score overall ease of use a 75-80% (out of 100).

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