From shipping the products, doing special projects, to receiving wrong prices upfront and explanations on how their pricing working, from doing errors of shipping and errors of constuction.

Their technology platform is top-notch; I especially love the fact that there is an embedded shipping calculator, so you can play with so many scenarios and get pricing.

Interface is extremely easy to understand, and it has great integration into several platforms.

I've visited their facility in Fort Lauderdale and have been extremely impressed with their overall operation. Since we are a small business, customer service is the most important thing to us.

Slow - over and over again, it will take days sometime weeks to process an order. Inaccurate - they lost products multiple times and blame FedEx.

Unprofessional and indecent fulfilment service provider.

Before shipmonk I used multiple other 3PL's and hated them all. There were always issues.

They have a truly dedicated and devoted Customer Service team to help you every step of the way. Their international shipping rates are attractive and that has been much appreciated by our customers.

The functionality is simple yet detailed. Shipmonk found a great to implement all my needs in one easy work space.

At the end of the day, all I wanted was great communication and customer service showing that they actually care.

They are efficient in filling my orders and they do it safely and carefully. I recommend them to any business who needs fulfillment services.

We integrated our WooCommerce store to ShipMonk with the help of their support and integration teams. Their support was personal, fast, and effective.

Very user friendly software. Easy to navigate around and understand the contents.

I really like the layout and appearance utilized by Shipmonk, it is easy to use and navigate.

I have called and messaged but have been constantly fobbed off and lied to with 'it's moving through the warehouse.

Great customer support and easy to use software. Flexibility with orders and special projects.

Extremely expensive and terrible customer support. At first you will receive replies within 24 hours.

Customer service is awesome and engineers are always available to respond to emails and resolving issues right away.

Their mixed messages cost us thousands of dollars and the best they said is they assign us to another customer support specialist.

They've been extremely flexible in helping my business grow and willing to follow my custom guidelines for packaging orders.

With this weight off of my shoulders, I can 100% focus on new product development and effective marketing to continue increasing my business' revenue.

The software is super easy to install and comprehend.

I am very grateful for the team at Shipmonk and their support in the growth of our business.

Very reliable, this allowed me the opportunity to focus on growth and data versus filling orders all day.

Sharp processing and efficient options with low cost shipping makes for a great asset to our business.

Horrible experience, I have warned two colleagues in the subscription box industry to stay away from Shipmonk when they asked me my experience.

ShipMonk has modernized an otherwise archaic process. They also have an amazing team to support their customers.

So easy to use, such great support staff. They have helped by business scale by millions of dollars.

The UI is clean and easy to use. They have all necessary integrations.

I ended up leaving them to go with Shopify Fulfillment Network, but if you don't qualify for them, I highly recommend ShipBob.

Also their interface is very hard to manage and can make it so you easily make some massive mistakes.

Shipmonk's customer service is extremely attentive and all of our customers have been happy with the arrival of their packages.

He is very responsive, and always helps as best he can.

ShipMonk made the fulfillment process easy for our company. They were able to help us a several projects and always got our goods to the customers quick.

I love the ease of use with ShipMonk. I can integrate multiple channels and my dashboard shows me everything I need to know at a glance.

The software is nicely built, but the customer service, shipping costs, and fulfillment times are a joke.

Software - I'm able to manage inventory and orders in one easy to use platform.

I am trying to use Shipmonk for my fulfillment requirements for my newly launched e-commerce store.

The experience with Shipmonk and our account manager Joraina allow us to provide great customer service. I am very happy working with you guys.

This is the worst provider we have ever dealt with.

ShipMonk provides DTC ecommerce brands, subscription box companies, and brands seeking B2B retail distribution and omnichannel fulfillment the technology they need to grow and scale efficiently. 

Our advanced 3PL platform offers a cloud-based order, inventory, and warehouse management system that helps businesses of all sizes across all verticals streamline shipping and order fulfillment via a unified portal. This first-of-its-kind platform offers a user-friendly "one-stop shop" for every 3PL resource, thus taking the guesswork out of managing the different layers of your operation.

Whether you’re a startup, a long-established business, or anything in between, our 3PL software enables ecommerce business owners to stress less and grow more by providing incredible data, transparency, and control over their fulfillment in an easy-to-use system. 

For example, the ShipMonk platform includes an inventory portal, which allows enterprises to:

View bestselling items
Blacklist old stock-keeping units (SKUs)
Receive alerts for low inventory
Track stock levels across multiple sales channels 

The platform allows administrators to automatically import order data, send automated notifications to customers, and monitor the status from placing of order to final delivery. Supervisors can handle warehouses, fulfill orders by custom assignment rules, and add special projects based on delivery requirements.

Furthermore, our superior 3PL technology allows business owners to manage:

Custom packing processes
Returns management
Customized labeling and packing lists
EDI compliance
Cross docking
Multi-retailer support

ShipMonk software supports integration with various third-party applications such as Squarespace, Stripe, Goodsie, Celery, and more. We also offer multiple sales channel management, analytics, kitting, shipping management, subscription box fulfillment, forecasting, flash sales, Amazon FBA preparation services, and barcoding, as well as features to support our goal of prioritizing product offerings that help our clients provide superior A-Z service to their customers. 

Building off that, another advanced software we supply ecommerce brands at ShipMonk with is our post-purchase suite, MonkProtect™. This innovative solution keeps lost, stolen, or damaged packages from negatively impacting our clients’ reputations and profitability. The fully-integrated suite allows customers to easily self-report issues while offering clients added revenue streams and integration with branded tracking.

All in all, ShipMonk has always operated with a singular guiding principle: help ecommerce brands scale through technology-driven fulfillment solutions that enable entrepreneurs to devote more time to the things that matter most in their businesses. 

This began in 2014 when our CEO and Founder Jan Bednar discovered that international shipping was largely inaccessible due to cost and complexity, and antiquated technology kept small-to-medium-sized companies from competing alongside broader market giants. He set out to change that with a tech-driven approach to fulfillment. 

The goal: create customer-facing, forward-thinking solutions that challenge long-static logistics standards, keep up with the ever-evolving ecommerce landscape, and make fulfillment user-friendly for brands of all sizes so they can focus on growing their businesses. As ShipMonk has expanded internationally to 11 state-of-the-art facilities, our dedication to these ideals has never wavered, and our commitment to customer service is just as strong.

Need any help with our software? ShipMonk shines in customer service with a 97.35% rate for completely resolved support tickets in 2022 (up from 2021’s 96%) and a rising 85.8% rate for first-contact resolution. 

Discover everything ShipMonk 3PL technology can do for your ecommerce brand now!

LongDescription

Product Identification

Forecasting

Shipment Tracking

Multi-Channel Management

Order Entry

Import/Export Management

Shipping Services Integration

Order Management

Freight Shipping

Order Fulfillment

Shipping Management

Warehouse Management

Inventory Optimization

Alerts/Notifications

Transportation Management

Returns Management

Parcel Shipping

Inventory Control

Reporting/Analytics

Contact Database

Order Tracking

Shipment Price Calculation

Bills of Lading

Kitting

Inventory Management

Search/Filter

Barcoding/RFID

Carrier Management

Cost Tracking

Real Time Analytics

Status Tracking

Barcode/Ticket Scanning

Backorder Management

Customizable Reports

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