ShipMonk

RATING:

4.1

(132)

About ShipMonk

ShipMonk provides DTC ecommerce businesses and brands seeking B2B retail distribution and omnichannel fulfillment the technology they need to grow and scale efficiently. Our advanced 3PL platform offers a cloud-based order, inventory, and warehouse management system that helps businesses of all sizes across all verticals streamline shipping and order fulfillment via a unified portal. This first-of-its-kind platform offers a user-friendly "one-stop shop" for every 3PL resource, thus taking the guesswork out of managing the different layers of your operation. Whether you’re a startup, a long-established business, or anything in between, our 3PL software enables ecommerce business owners to stress less and grow more by providing incredible data, transparency, and contro...

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.
ShipMonk 3PL Platform Dashboard

ShipMonk Reviews

Overall Rating

4.1

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for ShipMonk

1 - 5 of 132 Reviews

Anonymous

1 employee

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2019

Very good platform and reliable service

Shipmonk really has helped relieve some important pains for our startup. They took over fulfillment seamlessly which allowed us to focus on other aspects of the business. The special projects team even helped us with the final portion of our assembly at a reasonable rate.

PROS

I like how you can create manual orders within the system. Also like how you can track the remaining inventory quantities of each SKU.

CONS

It would be nice if you had a mobile app because the browser site on mobile is difficult to navigate.

User Profile

Mikel

Verified reviewer

Apparel & Fashion, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed January 2019

Affordable but high quality fulfillment service

All in all, very satisfied with their service and the timely delivery of the orders to my customers.

PROS

We've been using Shipmonk (and their associated Shopify app) for more than a year now. The onboarding process is fairly easy and they help you connect your store to their fulfillment center, and map the SKUs to their internal inventory codes. You can also do it yourself manually if you create product bundles, for instance, or they will do it for you if you have a lot of them, just by sending them a CSV. From that moment on, Shipmonk automatically captures the orders from Shopify, processes them, and then inserts the tracking number once the order has been fulfilled. So all in all, it is a very straightforward process and the only work you need to do is check their interface daily to verify no orders are "stuck" because the buyer entered an incorret address, or you have run out of stock of any item (which you shouldn't, as they provide a forecast on how many days of inventory you have left at the current sales rate.

CONS

Some occasional mistakes in the billing, especially at a time when a carrier reused tracking codes and we were charged for packages that were not ours, or in the beginning when they applied international shipping rates slighlty different to those agreed upon, but both were corrected quickly. Just be on top of the billing reports (that are fairly detailed, which honors them).

ludovic

Cosmetics, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed December 2022

Stay away

PROS

Easy integration, but nothing else Good storage

CONS

Stay away, Shipmonk has been an headache for our business for the past year. We have been working with them for over 3 years. WE had to fulfilled some of our order after 3days SLA passed, they still charge for the minimum pick fee and never give you a credit for their mistake. They shipped wrong product to one of our distributors, with hand cream. it was so poor packed that everything was damaged and we were finned for wrong customs declarations. WE lost 10000 of dollars of products. second shipment destroyed by customs because of the first one.We have been waiting for a wholesale order, it has been over 11 days, we have some presentation samples orders and we have to wait.For the B2c Shipmonk has been taking over 3 days to fulfilled orders resulting in loss of customers and refunds. Yesterday one of my order was supposed to be fulfilled stil waiting......When you complain, some of them are nice some others hung up on you or make you feel uncomfortable or send you a passive agressive email.One thing they know it s to charge your credit card!

Vendor Response

Dear Ludovic, We are sorry that you have experienced difficulty with some of your orders and that you don't feel those issues have been handled with the speed and attention they deserve. We definitely don't view feedback like this as complaining; our job is to make your life easier with quality fulfillment. Rest assured that your comments here have been passed on to the proper support team members and someone will reach out soon. Thank you for your patience and for being a ShipMonk client; we will do everything in our power to try and resolve any outstanding issues.

Replied December 2022

T.C

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

Wouldn't Have Made over $3,000,000 Last Year Without Shipmonk!

Overall, this software is CRITICAL because it frees my time, gives me location independence to travel, and enjoy my family without worrying about packaging material, processing orders, or interacting with shipping companies. This software gives me the security and confidence knowing that I am building a sustainable business that can and does run without me needing to be present for every aspect.

PROS

This software has expedited the SALES GROWTH of my business by removing the headache of shipping, storing, and hiring staff to package and process orders. With this weight off of my shoulders, I can 100% focus on new product development and effective marketing to continue increasing my business' revenue.

CONS

That I didn't know it existed YEARS before! I have been using this software since the summer of 2018. Before that, I was STRUGGLING to keep up with packaging hundreds of monthly orders. Fast forwards years later, we now have THOUSANDS of orders each month. Image if I was still self-packaging my own orders with our current volume. This software is a MUST HAVE for serious business owners that want to build a business that can fully operate on its own.

Jessica

Cosmetics, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed November 2022

Quality of shipments is not the best all of the time for our products

PROS

I like how quickly they ship out our orders and how much insight is in their platform.

CONS

I do not like the quality of some of the packages. We have received feedback from customer complaining about the packaging being damaged.

Vendor Response

Hello Jessica, Thank you for taking the time to offer feedback about your experience as a client with ShipMonk. We're privileged to have your business and look forward to assisting the continued growth of your brand. We will forward over your feedback to our support team to see where we might be able to improve on your concerns surrounding packaging and follow up soon. Thank you!

Replied November 2022