ShipStation Software


 

ShipStation is a multi-carrier, multi-channel shipping solution designed to facilitate the shipping and fulfillment process for online retailers. The solution is cloud-based and key features include label creation, order management, customer information management and discounted shipping rates.

ShipStation automatically retrieves and consolidates order information from over 40 sales channels, applies a preconfigured set of shipping preferences to each order based on specifications, processes and prints customized shipping labels and packing slips and automatically updates each store with shipping status and tracking information.

Management of all customer communication is automated and provides consolidated reporting for immediate viewing. Other functions include prefilled international customs forms, the ability to combine and split orders, user auditing and permissions management. ShipStation also offers integration with Fulfillment by Amazon.

 

ShipStation - Shipment batches
 
  • ShipStation - Shipment batches
    Shipment batches
  • ShipStation - Order details
    Order details
  • ShipStation - Insights
    Insights
Supported Operating System(s):
Web browser (OS agnostic)

345 Reviews of ShipStation

 

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Software Advice Reviews (4)
More Reviews (341)

Showing 1-4 of 4

Joe from Its Delish
Specialty: Food & Beverage
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Made our shipping life much easier!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Streamlined our shipping dept. Brings orders from various online platforms all together so it goes easier, faster and less mistakes.

Review Source
 
 

Patrick from Cleveland Furniture Factory Outlet
Specialty: Other Nondurable Goods
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

i love it, but wish they have a better customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

very happy with the software, hoping to see more integrations.

Pros

easy to use, many reports and integrations. most of it is self-explained. there are many functions to use in order to set a report.

Cons

no phone customer service. sometimes an easy solution will take a while to get answered just because they do not have customer service on phone and sometimes not even on chat.

Review Source
 
 

Patrick from Cleveland Furniture Factory Outlet
Specialty: Furniture / Home Decor
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Excellent software for anyone who ships products!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

ShipStation is a great software for anyone who ships products...especially those who sell through multiple sales channels. It integrates with basically all of the online marketplaces and website platforms as well as software such as Sellbrite that help manage inventory and listings on those channels. The automation rules are awesome for routing orders where they need to go without having to hire someone to process paperwork, and automatically populating info onto shipping labels is great.

Review Source
 
 

Matthew from Infinity Source Inc.
Specialty: Other Durable Goods
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Excellent Option for those looking to speed up shipping.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you're looking to speed up your shipping service then this is an excellent choice. Prices are reasonable and there are so many integrations it is more than likely that you'll be able to use it with your marketplace. After you set up automated rules and product information, all it really takes is several minutes to get all the labels you need to be printed. Integration with order fulfillment/warehouse management software also allows you to print labels after picking and packing so you can avoid shipping canceled orders.

Pros

-Online Interface
-Tons of integrations with both marketplaces and other business software.
-Can contain product information
-Support for multiple SKU aliases on a single product
-Support for nearly all shipping channels.
-Chat Support
-Automated rules

Cons

While ShipStation does have many functions, there are a lot that still need to be improved upon.
You cannot "delete" products, merely deactivate them.
There is a limit to how much you can customize labels.
When importing products from eBay weight and dimensions not imported, this is particularly annoying when you have many products.

 
 
 
Showing 1-20 of 341


December 2017

December 2017

Use for selling things online-keeps me from ever having to go to the Post Office!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

ShipStation is super easy to navigate and use. It does everything I need it to do and I never have any issues with it. And, it keeps me from having to go to the post office, which is the best part! I would highly recommend this for anyone who is shipping several packages a month. It saves so much time!

Cons

I wish that we didn't have to pre-load postage. I only use ShipStation for selling things online and I may not have another package to send for a week, so I wish I could just pay for postage for each stamp for instances like that.

Review Source: GetApp
 

Caleb from Pick Your Plum
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Easiest Shipping Software to Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- SO easy to understand and use, very intuitive
- Takes care of every part of the shipping process
- Integrates with pretty much everyone and everything you would want it to

Cons

- Occassionally we have had issues with order imports with fields having limitations on characters. The character limits they have in place seem pretty arbitrary
- Is not compatible with Amazon Custom (can't import custom information)

Review Source: GetApp
 


December 2017

December 2017

Worth it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Shipstation was what I was looking for when my warehouse is located in another state and I need to get orders out them instantly. Once you set everything up it flows very well with my website, inventory, and shipping companies. The integration and email templates is a plus. Worth the monthly expense.

Cons

The setup process could be much easier. They provide an account manager for the first 30 days but sometimes you need more than 30 days. Finding the help and support button can be like a game of hide and seek.

Review Source: GetApp
 


December 2017

December 2017

The Best!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I used to have to spend so much time at the post office and write out each label. This makes it so much easier!

Cons

The orders all come through looking very similar, so just have to triple check to make sure you are on the right one!

Review Source: GetApp
 

Jon from Street Guardian USA
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Best of the best, GET SHIP DONE!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Super easy to use, excellent support. Never ending innovation and improvements year after year. We sell direct, amazon, ebay, walmart, and more

Review Source: GetApp
 

Rachelle from Distributor

December 2017

December 2017

Makes shipping so much more efficient!

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

I love that everything is there waiting for me from our online store and all that needs done is creating labels. Before ShipStation, I was manually entering orders into USPS and Fed Ex. This has streamlined it and I can spend mere minutes getting shipping labels created.

Review Source: GetApp
 

Jennifer from aromatherapy products

November 2017

November 2017

Great shipping progam for businesses. Integrates well with WooCommerce.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It has a great tracking system of clients and package recipients, easy of use and navigate, simple steps to print a label, and I'm sure it does a lot more than I know yet. It works well with the Woocommerce shopping cart. I didn't think I would like it in the beginning since the shipping process/login is in a different website than my shopping cart. However, login is very quick and I actually do like the separation from the shopping better than I thought. You can schedule a ship date and choose from a variety of shipping options.

Cons

At this point, I have not run into any items that are not functional for me and my business. There are a lot more features that I am not familiar with, so once I get into those, I may find some things that are not helpful. The only thing that is on my wish list is a trash or archive button on the orders screen, for orders that showed up, but did not need to be shipped.

Review Source: GetApp
 

Andy from photography

November 2017

November 2017

Easiest to use shipping app

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I use it for everything now and it's fantastic. It's like having UPS, USPS, and FedEx all in one place (because it is!). It's cheaper than doing them on their own. And it's inclusion of a free Stamps.com account is fantastic!

Cons

Some of the ways to build a shipment when you don't have an order coming in are a little bit confusing and hidden.

Review Source: GetApp
 

Kristen from Salon

November 2017

November 2017

Amazing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like all of it .
Super user friendly
Very Fast
Looks professional
Keeps track of what I am doing with my packages

Review Source: GetApp
 

Nathalie from Online Store

November 2017

November 2017

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I find shipstation very easy to use. It helps me handle multiple orders. Customer support is good and it seems they are always available.

Cons

I can’t log into my stamps account to change the payment method. Sometimes I want to change the payment method but the stamps.com log in I was given does not work.

Review Source: GetApp
 

William

November 2017

November 2017

Saved a ton of time

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I really love Ship Station! It has saved me so much time going to the post office and waiting in lines! It is very easy, convenient and do not know what we would do with out it!

Cons

There are not many cons to Ship Station. At first, set up was kind of difficult but with the help of customer service we got settled in quick!

Review Source: GetApp
 


November 2017

November 2017

Very affordable and efficient way of managing orders

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

ShipStation integrates with my web stores and imports information seamlessly. I don't have to waste time manually sending tracking info to customers or pasting addresses.

Cons

For whatever reason my orders don't always update automatically, and I often need to refresh manually several times to get my orders to update.

Review Source: GetApp
 

Zach from Graphics

November 2017

November 2017

Easy, convenient and affordable.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Love how easy it is to sync my store to the app. Very quick and one tap and my orders are there to print and ship.

Review Source: GetApp
 

Erica

November 2017

November 2017

Great time saver

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

-Allows me to consolidate orders from eBay, Etsy, and Amazon all into one location, which saves a LOT of time over doing orders site-by-site. Still can't believe that Amazon makes you print a single order at a time, ShipStation would be worth the cost for convenience of Amazon orders alone if that was the only place I sold.
-The Pick List feature is especially useful, as I typically pull all product I need for each day's orders before printing labels to make sure there are no errors in regard to stock. Now I don't have to go through site-by-site, it's all in one place.

Cons

-ShipStation doesn't yet have integration with Etsy's gift wrap and gift message service. It's rather new so I hope they will add this soon so I can turn on that setting in my shop.
-It seems that if you have more than 50 orders and want to apply a pre-made shipping setting to all of them at once, it bugs out and you have to select less than 50 at a time individually to apply the setting. With fewer orders the select-all/apply-to-all feature works fine.

Review Source: GetApp
 


November 2017

November 2017

Pretty simple

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I have to send out some pretty heavy boxes sometimes, which is why I joined in the first place. It's great that I can just print my label and schedule a pick-up. Really makes my life easier and totally worth the monthly price.

Cons

When Im about to ship a package, I am confused about all the shipping options. Ive crossed my fingers the first few times hoping I wouldnt get a "return to sender". Luckily that hasnt happened. I do think I probably paid too much a few times too. Clearer descriptions on which way I should ship would be helpful for sure.

Review Source: GetApp
 

Juanita

November 2017

November 2017

Garden Flags & More Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Shipstation is convenient and easy to use. I can quickly add postage to my balance and if I have a void postage it refunds pretty quickly. Great for small business owners

Cons

The app doesn’t really have the same features as the desktop which can be inconvenient if I’m on the go

Review Source: GetApp
 

Jen from Consumer Goods

November 2017

November 2017

Makes business smooth

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to set up presets to make the process smooth and quick

Customer service was great- help me set up my presets and understand capabilities

Cons

Could use some better inventory management features. It seems a little manual but does work for what we need at this point

Review Source: GetApp
 

Andrea from Toys for Trucks
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

We use ShipStation to track all of the orders that happen both on marketplaces and retail shops.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The benefits we get from this software are the ability to assign rules to each SKU that help determine where the product will be shipped from and which carrier to use. I also like that we can sync it with Finale to automatically deducted quantity for our warehouse.

Pros

I like that we can add rules and functions to certain SKU's to decide were a part will ship from. This helps substantially so that when an order is placed certain rules pop up to show us where we want to ship a product.

Cons

I dislike the format the Product Sales report is exported in. I would prefer that there weren't any cells merging or blank rows because that messes me up with I'm trying to filter for certain things. I think it would be better to have the Store category next to the SKU in it's own separate column rather than on 1 row as a header.

Review Source: Capterra
 


November 2017

November 2017

Excellent company that streamlined our parcel business and channel integration

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

integration with Amazon and Ebay Seamless. Excellent customer support. User Friendly. Excellent on boarding help by our assigned Ship Station launch Manager

Cons

It is not fully integrated with all parcel carrier features. Examples include not integrating well with added services such as additional insurance (does not display itemized breakdown of this charge on manifest just total charge). Also expedited services and multiple packages same shipment are difficult to use on the calculator function. Instead you have to go into each carrier and quote each one instead of seeing all in a snapshot with accurate pricing. Other than that love ShipStation!

Review Source: GetApp
 

Sally from Tax preparation

November 2017

November 2017

Love it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

easy to use and useful features. Makes creating and printing shipment labels easy and simple. Love it.

Review Source: GetApp
 
 
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