ShipStation Software


 

ShipStation is a multi-carrier, multi-channel shipping solution designed to facilitate the shipping and fulfillment process for online retailers. The solution is cloud-based and key features include label creation, order management, customer information management and discounted shipping rates.

ShipStation automatically retrieves and consolidates order information from over 40 sales channels, applies a preconfigured set of shipping preferences to each order based on specifications, processes and prints customized shipping labels and packing slips and automatically updates each store with shipping status and tracking information.

Management of all customer communication is automated and provides consolidated reporting for immediate viewing. Other functions include prefilled international customs forms, the ability to combine and split orders, user auditing and permissions management. ShipStation also offers integration with Fulfillment by Amazon.

 

ShipStation - Shipment batches
 
  • ShipStation - Shipment batches
    Shipment batches
  • ShipStation - Order details
    Order details
  • ShipStation - Insights
    Insights
Supported Operating System(s):
Web browser (OS agnostic)

424 Reviews of ShipStation

 

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Software Advice Reviews (7)
More Reviews (417)

Showing 1-7 of 7

Joe from Its Delish
Specialty: Food & Beverage
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Love this!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

So far so good. I havent bumped into issue yet. Like I sayd, it really made shipping much easier and the printing labels for various ecommerce sites, a breaze.

Pros

Shipstation made our lives at the shipping dept. so much better. It made the complex part of the business flow and streamlined.

Review Source
 
 

Carlos from Chemseal Inc
Specialty: Industrial Machinery & Equipment
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Easy SHipping

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ease of use
Ease of connecting multiple sales channels
Integration
reports very useful
sales reports

Cons

only one usps account per shipstation account, there is no way to use two usps account or fed ex or ups account in the same account. that would be useful

Review Source
 
 

Alexa from Allonsy Creative
Specialty: Apparel
Number of employees: 1 employee Employees number: 1 employee

January 2018

January 2018

Shipping Made (Sorta) Easy

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

ShipStation is a great option for shipping large quantities of products. The customer support is usually helpful and tries to get you an answer as quickly as possible. The real selling point of ShipStation for me personally, is the integrations and discount during bulk shipping (especially around the holidays).

Cons

ShipStation is only as reliable as the mail. If any other website is down, like USPS for example, ShipStation also tends to have an error.

Review Source
 
 

shachar from Ship my Deal
Specialty: Other Nondurable Goods
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

i love it, but wish they have a better customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

very happy with the software, hoping to see more integrations.

Pros

easy to use, many reports and integrations. most of it is self-explained. there are many functions to use in order to set a report.

Cons

no phone customer service. sometimes an easy solution will take a while to get answered just because they do not have customer service on phone and sometimes not even on chat.

Review Source
 
 

Patrick from Cleveland Furniture Factory Outlet
Specialty: Furniture / Home Decor
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Excellent software for anyone who ships products!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

ShipStation is a great software for anyone who ships products...especially those who sell through multiple sales channels. It integrates with basically all of the online marketplaces and website platforms as well as software such as Sellbrite that help manage inventory and listings on those channels. The automation rules are awesome for routing orders where they need to go without having to hire someone to process paperwork, and automatically populating info onto shipping labels is great.

Review Source
 
 

alisa from Technology
Specialty: Electronics
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

SS is a user friendly shipping software,but it takes forever to get a response from customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

ShipStation saves my time to print my shipping labels, but the plan price is a little bit too high since I am high volume shipper. I found out Circle.us couple weeks ago on Google and have been using it for a while. It's interface is not very easy to use BUT they offer deep discounted shipping labels. I no longer using my own Fedex and UPS accounts anymore. I save approximately 40% shipping cost by using Circle.us.

Pros

It saves my time to print labels for my amazon and eBay stores. I plan to open my Newegg store and shipstation has that.

Cons

Customer service responses slowly.
Price is high if you are a high volume shipper.
International shipping is not easy to use .

Review Source
 
 

Matthew from Infinity Source Inc.
Specialty: Other Durable Goods
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Excellent Option for those looking to speed up shipping.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you're looking to speed up your shipping service then this is an excellent choice. Prices are reasonable and there are so many integrations it is more than likely that you'll be able to use it with your marketplace. After you set up automated rules and product information, all it really takes is several minutes to get all the labels you need to be printed. Integration with order fulfillment/warehouse management software also allows you to print labels after picking and packing so you can avoid shipping canceled orders.

Pros

-Online Interface
-Tons of integrations with both marketplaces and other business software.
-Can contain product information
-Support for multiple SKU aliases on a single product
-Support for nearly all shipping channels.
-Chat Support
-Automated rules

Cons

While ShipStation does have many functions, there are a lot that still need to be improved upon.
You cannot "delete" products, merely deactivate them.
There is a limit to how much you can customize labels.
When importing products from eBay weight and dimensions not imported, this is particularly annoying when you have many products.

 
 
 
Showing 1-20 of 417

Benjamin from Five North Chocolate
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Easy to use and helps save on shipping!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love how easy it is to use ShipStation. When I get an order, it automatically calculates the shipping and inputs the address - so there are no mistakes! And I get great rates through ShipStation!

Cons

Sometimes some of the orders don't update right away and it can take a few minutes to sync. properly.

Review Source: GetApp
 

Hannah from Appen
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2018

February 2018

Great service and platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Shipping packages is extremely easy and I love being able to see how much each package will cost me before purchasing postage. I also love how quick support gets back to me when I have questions or concerns.

Cons

It would be really nice if the orders automatically showed up in my "shipping" feed, instead of having to check and load my most recent orders into ShipStation.

Review Source: GetApp
 

James from The Nut Button

February 2018

February 2018

ShipStation has made fulfilling my orders painless

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I've been using ShipStation for about six months now to fulfil my orders and I can't express enough how helpful it has been. Setup and implementation is easy for any small business owner to organize a fairly automated and seamless shipping system.

Cons

An addition of dimensional shipping would be a great future feature, though even without it ShipStation is a powerful shipping platform.

Review Source: GetApp
 


February 2018

February 2018

Game Changer - The Center of our 3PL Strategy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Shipstation was a game changer for our company.

Our main 3PL adopted Shipstation so the flow of orders is simple, clear and well maintained by Shipstation.

The rating of carrier fees, ability to push to FBA and other destinations is highly valued.

Cons

I wish there was an API for the Returns Portal as the functionality within this area is very valuable but we need the API to make it really useful.

Review Source: GetApp
 

Shawn from Climbing Addicts
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Works well and quick to implement

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

User friendly and cost effective. We run and e-commerce business and process all or shipments via Shipstation. It's simple yet robust enogh to handle all our needs.

Review Source: GetApp
 

Daniel from Law Firm

February 2018

February 2018

Good!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use and navigate, has multiple options for printing and it supported by all the big players.

Cons

Has some printing issues with as your computer can interfere with the websites link to your printers. Can work around it though.

Review Source: GetApp
 


February 2018

February 2018

Good shipping API to consolidate shipping

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Consolidation of all shipping services into one API which makes it easier to compare prices between different services.

Cons

Extra charge for Amazon seller fullfilled prime shipments, difficult to search and retrieve old orders and labels.

Review Source: GetApp
 


February 2018

February 2018

Life saver

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Best integration I've ever added to my site. I wouldn't be able to live without it. Easy to use, quick and saves me a ton of time.

Cons

It can be a little glitchy at times and I would like to have multi country shipping on one platform.

Review Source: GetApp
 

Steven from FuseIt Tape
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Excellent product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I use this product for managing third party fulfillment accounts and it does a great job of this. Two thumbs up

Cons

It takes awhile to learn to navigate all the features this product offers, the interface could be polished up a bit.

Review Source: GetApp
 


February 2018

February 2018

Easy to use product that saves my company time and energy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ship station is easy to use and set up. I enjoyed working with it so much that when I started my own company i made sure to implement it right away.

Cons

Sometimes the channels disconnect and I have to go back in and reset it. Not too difficult, just a bother sometimes.

Review Source: GetApp
 

Corey from Massif Games
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

It's a great service that saves me time, and has lot's of potential for scale up.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Pros include...

-- Being able to quickly print labels for both local and international shipments from my business.
-- Being able to get exact shipping quotes.
-- It integrates with my ecommerce website

Cons

Cons include...

-- The user interface is messy and takes time to learn
-- Integration with WooCommerce isn't perfect
-- No good option for outsourcing my international shipments (from warehouse in another country).

If they could some how create the option to "forward" certain orders to other fulfillment companies (like my fulfillment company in Great Britain for example), then this product would hands down be the best!

Review Source: GetApp
 


February 2018

February 2018

Efficient, easy to use, and great to organize all your orders and shipments

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Great dashboard with analytics and reports. Easy to ship and print labels. Connects with multiple ecommerce stores which is extremely helpful

Review Source: GetApp
 


February 2018

February 2018

Organize all your stores' shipping in one place!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I absolutely love Shipstation. It has streamlined our shipping experience. With 5 different stores, we have been always disorganized with shipping. Shipstation changed that. It allowed us to allow speedy shipping to our customers in an easy way.

Cons

Shipstation has many features, but i wish that they would allow more features. I wish they would allow for more advanced features for computer-adept users.

Review Source: GetApp
 

Elisabeth from ElisaAnne Calligraphy

February 2018

February 2018

Great program that takes a little time to get a hang of!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very easy to sync with Squarespace to track my orders as well as manually add orders! I love that I can send up automatic emails that go to my clients when their order has been shipped.

Cons

Since it's a complicated program with lots of layers it's taken me quite a bit of time to figure it all out (and I consider myself to be pretty tech savvy) but overall I love it!

Review Source: GetApp
 

James from Simple Supplemental Foods LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Seamless consolidation and ease of use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I have really enjoyed using Shipstation for a few reasons. #1 - I don't have to pay for each shipment individually, I can just load up the account periodically. #2 - It syncs up with my website store to import orders and I've never had an issue with it. #3 - It just removes multiple steps and keeps it all in one place. Finally, I just like how I can finally print to a Zebra printer (sticker labels) and I don't have to pull out the scissors and tape anymore.

Cons

I would like to know more about how to void labels and get credits for labels we've created in error. If we used a carrier directly, we could void it, but for some reason I have not figured out how to receive refunds on labels we didn't use, Do the funds go back into our account? If so, I haven't seen it. This could result in money disappearing.

Review Source: GetApp
 

Susan from Finance

February 2018

February 2018

Easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love that I can control my orders entirely and have a quick snapshot of how my business is doing. I love that when I get an order and I'm not home I can still print the shipping label so it's ready for me to package up when I do get home.

Cons

I dislike that my square orders don't automatically import like they should. I have to manually input each order as well as client information. I also wish there was a way to save the client information so as I start entering the name it will automatically populate that client's info.

Review Source: GetApp
 

Tyler from Yard Solutions Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

eCommerce with ShipStation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The customer support is incredible. There is always someone that can help me and understand my problem. On top of that, there is a ton of helpful literature on their website to help with any problem.

Cons

Sometimes actually using ShipStation can get complicated. I don't need very many advanced features so I sometimes find that I am confused with all the features.

Review Source: GetApp
 


February 2018

February 2018

ShipStation Makes Life Easier

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Ease of use, options to combine orders, etc. I also like the feature that allows you to hold orders for future.

Cons

Accessing tracking numbers is hard to do, there is a way to do it but I feel it should be on the shipping information side & not when you click on the persons name. Also, I do not like that you cannot modify the hold date.

Review Source: GetApp
 

Marge

February 2018

February 2018

They make it easy!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The customer support is really great. When I first started using shipstation, I didn't really understand how to use it. One of the customer service reps talked me through the whole process. It literally was like a one on one tutorial. He waited patiently while I took notes, and showed me all the features. Once he showed me, it was easy!

Cons

The only thing I have trouble with sometimes is if I have to reprint a label. I have always been able to figure it out, but sometimes that could be a little confusing.

Review Source: GetApp
 

Mark from Keller Williams Keystone Realty
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Great way to ship products

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use and a very flexible platform. Great customer support and I highly recommend them to help automate the shipping end of any small business.

Review Source: GetApp
 
 
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