ShipStation Software


 

ShipStation is a multi-carrier, multi-channel shipping solution designed to facilitate the shipping and fulfillment process for online retailers. The solution is cloud-based and key features include label creation, order management, customer information management and discounted shipping rates.

ShipStation automatically retrieves and consolidates order information from over 40 sales channels, applies a preconfigured set of shipping preferences to each order based on specifications, processes and prints customized shipping labels and packing slips and automatically updates each store with shipping status and tracking information.

Management of all customer communication is automated and provides consolidated reporting for immediate viewing. Other functions include prefilled international customs forms, the ability to combine and split orders, user auditing and permissions management. ShipStation also offers integration with Fulfillment by Amazon.

 

ShipStation - Shipment batches
 
  • ShipStation - Shipment batches
    Shipment batches
  • ShipStation - Order details
    Order details
  • ShipStation - Insights
    Insights
Supported Operating System(s):
Web browser (OS agnostic)

502 Reviews of ShipStation

 

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Software Advice Reviews (13)
More Reviews (489)

Showing 1-13 of 13

Santosh from Infobahn Softworld
Specialty: High Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Affordable and featured shipping tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

they have made the product very affordable for many companies who would like to do online sales and have too many freight features enabled.

Cons

You need to watch what content is being shipped as most of the dealers do not adhere to the rules and which is actually a good practice. system does not track this.

Review Source
 
 

Sharad from Infobahn Softworld
Specialty: High Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Make your shipping experience wonderful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

the best thing about this is it is easy to set up and implement. It provides lot of easy tracking information.

Cons

It would be perfect to be able to say what products are in each box. Being able to print off packing lists for each box with exactly what's inside would be extremely helpful!

Review Source
 
 

Yoraima from DAL
Specialty: 3rd Party Logistics (3PL)
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Really easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This software is easy to use and I love the fact that I can generate tons of shipping labels ( FedEx, UPS, USPS and others ) In bulk. The ease of use of the program is phenomenal. I can also upload orders and styles via CSV in a special format which is awesome!

Cons

The only real issue I have is customer service. It is kind of hard to get in contact with someone when you actually need some live help on issues and questions.

Review Source
 
 

Sarah from Infobahn Softworld
Specialty: High Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Great product for ecommerce sellers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Perfect for shipping and fulfillment across one or many online sales channels. It's easy to use and reasonably priced.

Cons

I occasionally have a problem importing new SKUs and having all the settings updated correctly. Rest is all good.

Review Source
 
 

Savvy from Infobahn Softworld Inc
Specialty: High Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

ShipStation truly makes my shipping very easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The User Interface is good, although there is A LOT in there and so you really need to spend time looking at all areas.

Cons

For some reason, the BAR CODE for the End of the Day Shipments does NOT scan at the USPS offices. I have had to PRINT it out.

Review Source
 
 

Mike from James Publishing
Specialty: Books
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Expansive Shipment Management

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

There's no doubt that ShipStation is built well and has the necessary features to please companies of all sizes. We've found very few problems in our 2-3 years of utilizing the platform and it's the best solution we've found to this point. We would recommend the system to any company looking to expertly manage its shipping operations.

Pros

Our publishing company utilizes ShipStation to handle inventory and shipping management. The system is extremely comprehensive, offering a robust feature set covering orders, shipments, products, customers, and reports. It's easy to set up multiple stores for different aspects of the business in order to keep the silos separate, and alerts draw your eye to the areas that need attention. ShipStation can also be seamlessly integrated with various e-commerce platforms so that orders are ported directly over and into the shipment queue. Once shipped, we enjoy the tracking features that allow our team to check shipment status whenever customers have inquiries. Additionally, there's an insight section that shows how many customers interacted with a their personal tracking pages, how many shipment notifications have gone out in a given time period, and general sales trends.

Cons

The interface isn't the prettiest, but it gets the job done and doesn't suffer from glitches. Occasionally, we have a little bit of trouble locating a specific option because the system has so many features. Perhaps the organization or visibility of some areas could be improved.

Review Source
 
 

Tanner from Brewer's Lantern
Specialty: Apparel
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Highly Recommend ShipStation!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very user friendly and has a lot of features and options. Use it on a daily basis and rarely ever have a problem. If I do, customer service takes care of it very promptly.

Cons

Sometimes I feel like there is too many steps for a certain task. Also, printing from the Zebra requires an extra step - that could be a user error though.

Review Source
 
 

Joe from Its Delish
Specialty: Food & Beverage
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Love this!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

So far so good. I havent bumped into issue yet. Like I sayd, it really made shipping much easier and the printing labels for various ecommerce sites, a breaze.

Pros

Shipstation made our lives at the shipping dept. so much better. It made the complex part of the business flow and streamlined.

Review Source
 
 

Alexa from Allonsy Creative
Specialty: Apparel
Number of employees: 1 employee Employees number: 1 employee

January 2018

January 2018

Shipping Made (Sorta) Easy

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

ShipStation is a great option for shipping large quantities of products. The customer support is usually helpful and tries to get you an answer as quickly as possible. The real selling point of ShipStation for me personally, is the integrations and discount during bulk shipping (especially around the holidays).

Cons

ShipStation is only as reliable as the mail. If any other website is down, like USPS for example, ShipStation also tends to have an error.

Review Source
 
 

shachar from Ship my Deal
Specialty: Other Nondurable Goods
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

i love it, but wish they have a better customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

very happy with the software, hoping to see more integrations.

Pros

easy to use, many reports and integrations. most of it is self-explained. there are many functions to use in order to set a report.

Cons

no phone customer service. sometimes an easy solution will take a while to get answered just because they do not have customer service on phone and sometimes not even on chat.

Review Source
 
 

Patrick from Cleveland Furniture Factory Outlet
Specialty: Furniture / Home Decor
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Excellent software for anyone who ships products!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

ShipStation is a great software for anyone who ships products...especially those who sell through multiple sales channels. It integrates with basically all of the online marketplaces and website platforms as well as software such as Sellbrite that help manage inventory and listings on those channels. The automation rules are awesome for routing orders where they need to go without having to hire someone to process paperwork, and automatically populating info onto shipping labels is great.

Review Source
 
 

alisa from Technology
Specialty: Electronics
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

SS is a user friendly shipping software,but it takes forever to get a response from customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

ShipStation saves my time to print my shipping labels, but the plan price is a little bit too high since I am high volume shipper. I found out Circle.us couple weeks ago on Google and have been using it for a while. It's interface is not very easy to use BUT they offer deep discounted shipping labels. I no longer using my own Fedex and UPS accounts anymore. I save approximately 40% shipping cost by using Circle.us.

Pros

It saves my time to print labels for my amazon and eBay stores. I plan to open my Newegg store and shipstation has that.

Cons

Customer service responses slowly.
Price is high if you are a high volume shipper.
International shipping is not easy to use .

Review Source
 
 

Matthew from Infinity Source Inc.
Specialty: Other Durable Goods
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Excellent Option for those looking to speed up shipping.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you're looking to speed up your shipping service then this is an excellent choice. Prices are reasonable and there are so many integrations it is more than likely that you'll be able to use it with your marketplace. After you set up automated rules and product information, all it really takes is several minutes to get all the labels you need to be printed. Integration with order fulfillment/warehouse management software also allows you to print labels after picking and packing so you can avoid shipping canceled orders.

Pros

-Online Interface
-Tons of integrations with both marketplaces and other business software.
-Can contain product information
-Support for multiple SKU aliases on a single product
-Support for nearly all shipping channels.
-Chat Support
-Automated rules

Cons

While ShipStation does have many functions, there are a lot that still need to be improved upon.
You cannot "delete" products, merely deactivate them.
There is a limit to how much you can customize labels.
When importing products from eBay weight and dimensions not imported, this is particularly annoying when you have many products.

 
 
 
Showing 1-20 of 489

Samuel from Prints

April 2018

April 2018

Outstanding piece of software that will streamline your buiness.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- Easy to use web interphase
- Easy to use mobile app
- Works seamlessly with online stores such as Square and Esty

Cons

Since it is a web interphase, it can be slow and hinder your workflow at times. BUT, if you have fast internet speeds, and a fast computer, then this software is needed for your business if you ship 40 or more packages a month.

Review Source: GetApp
 


April 2018

April 2018

Great Shipping Platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

A versatile platform that integrates well with a myriad of E-Commerce Platforms. Super Easy to setup. Great tool for tracking revenue, inventory, and sales trends as well.

Cons

There is honestly not anything I can think of to make this platform better, except for the store update feature. I have to manually refresh the stores before shipments show up.

Review Source: GetApp
 

Dan

April 2018

April 2018

Not just a label printing software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love how it speeds up my shipping process, and gives me more time to manage my business. With importing of products straight from my website. It offers many different breakdowns of products sold, carrier and time spent between shipping.

Cons

There is alot of information going on in the app. So to some it could be a bit overwhelming, it was to me at first. A lot of different information to plugin, and some information, a smaller business really wouldn't need to input in.

Review Source: GetApp
 

Deborah

April 2018

April 2018

No longer need but I am keeping it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Integrated with my many platforms. Easy to use. Saves me money over worrying about eBay TRS program prices. Simplified my life when I was shipping 1000s of packages a month because Amazon bulk shipping is still a nightmare (while better than no bulk at all)
.

Cons

It had a bit of a learning curve and it too a bit to figure out how this worked. I do not really care for how search does not search all the tabs.

Review Source: GetApp
 


April 2018

April 2018

Great Alternative to Using Individual Shipping Services

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We love how fast, easy, and inexpensive it is to integrate ShipStation into our day to day business activities.
The automatic downloads of new orders, along with showing you the best rates between shipping providers has saved us countless hours and dollars.
This is definitely a staple in how we conduct business.

Cons

I honestly don't have any Con's to mention here.
There isn't anything I would change now that I've been using it actively for around months now.

Review Source: GetApp
 

Justin from Bright Futures

April 2018

April 2018

This software is easy to use and the layout is great.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I found the layout easier to use than most. For all the features it has, it makes it very simple to navigate.

Cons

The main problem is the customer service. This software has some glitches and crashes from time to time. That's not unreasonable, but when you tried to speak to someone to help, it's pretty hopeless.

Review Source: Capterra
 

Rocky from Conduent
Number of employees: 10,000+ employees Employees number: 10,000+ employees

April 2018

April 2018

ShipStation is a great value, and a must for Mac Shippers.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

ShipStation is has many great features including store integration, cloud based, ease of use, and most importantly to our business Mac compatibility. ShipStation has improved our shipping and recieving processes 1000 fold since we implemented it.

Cons

While I do think ShipStation is great in many areas, it lacks features many of it's competitors have, like notes for all labels, not just orders, customer exports, and lacks in order and label filters. That being said it's still one of the best shipping softwares available, and new features do get added as ShipStation sees the need, and it's competitors do not support Mac, which is something we must have in our business..

Review Source: GetApp
 

Rebecca from Retail / Self-Employed

April 2018

April 2018

Great shipping software!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

ShipStation integrates nicely with our marketplaces and carts. It's so easy to use and allows us to simplify the shipping and label printing process in our online businesses. We are so pleased with everything ShopStation has to offer.

Cons

As of yet, we don't know of any cons, or problems with ShipStation. We have been using it for 2 months now and have found it to be an AA++ software program.

Review Source: GetApp
 

Nadia from Self-Employed

April 2018

April 2018

Great Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the ease of use and the shipping cost discounts. It’s very nice as a small business owner sending out my artwork and artistic merchandise!

Cons

I wish the mobile app had some more functionality, but it’s not a huge deal. I feel like the calculator is a bit limited compared to the desktop version.

Review Source: GetApp
 

Kristina

April 2018

April 2018

I've been using for 3 months and it's great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that I get the stamps.com subscription. I like that it connects to my squarespace and brings my orders over, as well as, finalizes my communication to customer. I like that I can add in different set profiles for different types of packages I send.

Cons

It was a lot to look at when I first started coming from Etsy, easy to use system. I also don't like how hard it is to just create a label. Sometimes I sell stuff I need to ship that isn't on my website and they just ask for so much info, I just want to print this label. Sometimes I run giveaways too and it's annoying to print labels for things not sold in my shop.

Review Source: GetApp
 

Zach from MSC Industrial Supply Co.
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

April 2018

April 2018

Stands the Test of Time

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use, saves SO MUCH time, automated tracking has become an essential tool in providing world class customer service.

Cons

None - although, a functionality to easily see what your average shipping cost on individual items would be awesome!

Review Source: GetApp
 

Luana

April 2018

April 2018

The software is easy to use and customer support is great if needed.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that all of my shipping options are in one place. I can easily print labels for all of my shipments. As a new business, the benefits and time saved with Shipstation make it worth the minimal cost.

Cons

ShipStation Connect occasionally has errors when connecting to the printer if it hasn't been used for a few days. Everything appears correct but no label prints.

Review Source: GetApp
 

Gabriel from Purplepass Ticketing

April 2018

April 2018

Shipstation rocks!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This has HUGELY SUPER BIG TIME improved our shipping process. We now can easily make shipping labels, print on our Zebra thermal printer, and instantly make return labels. We can track where everything is at (outgoing, returns, etc) quickly. I am genuinely in love with ShipStation. They've done a really great job.

Cons

Sometimes it's a bit slow to load. Also, sometimes FedEx rates do not load but I think that may be a FedEx API issue and not related to ship station. Other than that, I really cannot think of any downsides as it's really a top notch shipping management service.

Review Source: Capterra
 


April 2018

April 2018

Made my shipping quicker and easier!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I ship faster and cheaper. With the huge changes in international first class shipping rates, they also provided an incredibly easy way to continue to ship internationally. Makes my life easier.

Cons

It does cost money, but it is worth it. Sometimes it takes a few seconds to respond, which can be frustating.

Review Source: GetApp
 

Giovanni

April 2018

April 2018

Cutting cost with this tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This saved us so much time, its user friendly and very effective. Instead of having one person creating labels now anyone can use it, with a few simple clicks and our client get there orders with no shipping address errors and they get tracking automatically.

Cons

Not much to say in terms of cons, I am barely using all the features it offers so it would be unfair to give a negative review.

Review Source: GetApp
 


April 2018

April 2018

I cannot say enough good about ShipStation!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I absolutely love ShipStation and how easy it is to implement. It took hours out of our normal packing and shipping day!

Cons

The only thing I can say that is negative about ShipStation is that we have found every now and then a process will glitch out and we will have to re-institute it, but Customer Service was always there for us and able to help us get everything working smoothly again very quickly!

Review Source: Capterra
 

Katelyn

April 2018

April 2018

Happy Customer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Super easy streamlined shipping capabilities for my small business! This has made printing labels from online orders beyond easy and efficient.

Cons

The only thing I wish I could do in the ship station portal is submit my email and my customer's email so we'd automatically be copied on the FedEx tracker emails.

Review Source: GetApp
 

Kenneth from Treasure Cove Upscale Consignment

March 2018

March 2018

A web based shipping solution that has helped streamline my e-commerce side of my business!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ability to create custom views is fantastic! I am able to pick and choose different criteria to tailor the user interface. I can choose what menus I want and completely custom tailor the interface to make it convenient for my businesses needs.

Cons

If I am using two different sales channels such as Amazon and Ebay and I have the same customer purchase from both channels instead of recognizing them as the same customer it will create duplicate customer accounts.

Review Source: Capterra
 


March 2018

March 2018

We use it to send out bulk shipments

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The fact that it stores addresses so if we need to reprint a label it makes it sure easy. It makes our life so much easier

Cons

The ability to edit saved addresses is not that easy. It's almost easier to create a new return address label.

Review Source: Capterra
 

David from The Pro Audio Guys

March 2018

March 2018

Most Efficient Shipping Software we have every used!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Shipstation listens to their users and puts every feature you could ever need in their software. It has the most features, the most integrations and has the fastest workflow.

We use it for eBay, Amazon, Reverb, Big Commerce, etc. If we were to change to a different website platform, it would be easy because Shipstation most likely integrates with them too.

It also integrates with QuickBooks through a third party app. It works very well and keeps us accurate.

The Shipstation Package Insurance works well and we have been paid on time for lost packages.

Cons

We would like to see more competitive pricing for USPS. eBay has far better shipping rates specifically for large packages and International Shipments. We want to ship all shipments through Shipstation.

Review Source: Capterra
 
 
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