ShipStation Software


 

ShipStation is a multi-carrier, multi-channel shipping solution designed to facilitate the shipping and fulfillment process for online retailers. The solution is cloud-based and key features include label creation, order management, customer information management and discounted shipping rates.

ShipStation automatically retrieves and consolidates order information from over 40 sales channels, applies a preconfigured set of shipping preferences to each order based on specifications, processes and prints customized shipping labels and packing slips and automatically updates each store with shipping status and tracking information.

Management of all customer communication is automated and provides consolidated reporting for immediate viewing. Other functions include prefilled international customs forms, the ability to combine and split orders, user auditing and permissions management. ShipStation also offers integration with Fulfillment by Amazon.

 

ShipStation - Shipment batches
 
  • ShipStation - Shipment batches
    Shipment batches
  • ShipStation - Order details
    Order details
  • ShipStation - Insights
    Insights
Supported Operating System(s):
Web browser (OS agnostic)

310 Reviews of ShipStation

 

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Software Advice Reviews (1)
More Reviews (309)

Showing 1-1 of 1

Matthew from Infinity Source Inc.
Specialty: Other Durable Goods
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Excellent Option for those looking to speed up shipping.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you're looking to speed up your shipping service then this is an excellent choice. Prices are reasonable and there are so many integrations it is more than likely that you'll be able to use it with your marketplace. After you set up automated rules and product information, all it really takes is several minutes to get all the labels you need to be printed. Integration with order fulfillment/warehouse management software also allows you to print labels after picking and packing so you can avoid shipping canceled orders.

Pros

-Online Interface
-Tons of integrations with both marketplaces and other business software.
-Can contain product information
-Support for multiple SKU aliases on a single product
-Support for nearly all shipping channels.
-Chat Support
-Automated rules

Cons

While ShipStation does have many functions, there are a lot that still need to be improved upon.
You cannot "delete" products, merely deactivate them.
There is a limit to how much you can customize labels.
When importing products from eBay weight and dimensions not imported, this is particularly annoying when you have many products.

 
 
 
Showing 1-20 of 309


October 2017

October 2017

ShipStation makes shipping super easy!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love that it creates labels for me and estimates the costs. I ship a lot of odd shaped packages, and Shipstation makes it a no brainer.

Cons

Some of my customers do not receive their shipment emails. Once I get this issue fixed, I can honestly say ship station is perfect.

Source: GetApp
 

Kendrah from CVS Health
Number of employees: 10,000+ employees Employees number: 10,000+ employees

October 2017

October 2017

Easy & accurate to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This syncs with my squarespace commerce site effortlessly, and I love that. It also is easy to merge with my Stripe and Moonclerk accounts. As a subscription service, that is a HUGE pro. The prices from Stamps.com are the same or lower than prices I've seen on other sites.

Cons

Sometimes some of the stores need more of a push to reload, or you have to do it twice to get all the info, but it's not really a big deal.

Source: GetApp
 

Marcus from Heeltoe Automotive
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Changed the way we handle shipping and returns almost immediately

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Shipstation, above all, is very easy to use. The features list is really comprehensive and it works extremely well as an integral part of your online shipping program. Our needs were for a non-standard integration but their support team and API made it very easy for us to get up and running. Plus, with a 3rd party app, we seamlessly use Shipstation as an order pass-through to get orders into Quickbooks online. It's given us an ability to grow without increasing staff for mundane work!

Cons

We wish that an order wasn't tied directly to a singluar shipment. Our orders contain various products from various vendors and we'd prefer to keep a single order together and post multiple shipments to it, as opposed to needing to split and duplicate orders to ship multiple items for one reference. This and other annoyances are the most we could say negatively about Shipstation, but are not representative of a need to change in any way.

Source: GetApp
 

Luis

October 2017

October 2017

Shipstation Help us to organized our selling channels

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

+ Cost Effective.
+ Easy to use after understanding the system.
+ Easy comparison between carriers.
+ Summarizing, it saves money.

Cons

- Older orders are not so easy to find out.
- It needs learning process to know where to find what you need.
- Cheapest plan does not allow to modify templates.

Source: GetApp
 

Erika

October 2017

October 2017

ShipStation is quite easy to use and is very handy to have

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I really like that it imports all of my orders and it also keeps a time stamp on them so I can make sure I am shipping items out in the proper time frame.

Cons

Sometimes I forget how to re-print a label and I wish that the site was a little easier to navigate.

Source: GetApp
 

Leo from Kommon Thread

October 2017

October 2017

Your shipping station

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ship Station is so functional that it serves as a dedicated person/your shipping department. I love the fact that I never have to think about the shipping portion of our process anymore.

Source: GetApp
 


October 2017

October 2017

Easy To Use, LOVE IT, Life Saver

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love ship station!! I've been using it for years, its like apple vs pc compared to stamps.com, and other outdated, annoying software thats super limited and quirky (I know stamps.com now owns them, but anyway) I LOVE the ease of use, and they wave your stamps.com account fees when you use them. They saved my business

Source: GetApp
 

Cameron

October 2017

October 2017

ShipStation is the most comprehensive tool our business uses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the ability to get a snapshot overview of our sales, frequency in shipping and so much more. I also love the fact that we can pull real-time reporting that we can export and do whatever we need to with the information that is pulled. We would be so lost without ShipStation!

Cons

I wish I didn't have to continually update the dashboard to check and see if a new order has come in. I feel that this is too manual. I think we should receive some sort of desktop alert or app notification of a new order.
While I did appreciate the live chat feature, I also feel that ShipStation should have a general phone number so that if a customer wanted to, they could speak with a representative.

Source: GetApp
 

Justin from Automotive

October 2017

October 2017

Best application we use by far.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

-Ties in all of our selling channels to one central location for information.
-Cloud based with easy to use app, let's us work from anywhere.
-Great customer service and support.
-Automation options steam lines our workflow and saves us a ton of time.

Cons

-I wish there was part based bar code confirmation scanning.
-It would also be awesome, if you could tie inventory levels to all of your selling channels so that they would auto update.

All that being said, these are just wish list items that can be accomplished with 3rd party integrations, and are not meant to take away from what is truly an amazing application for any business shipping product.

Source: GetApp
 


October 2017

October 2017

Added professionalism for a small business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I run a small business and when I do shipping shipstation adds an extra touch of professionalism to my shipments.

Cons

The only con that I can think of is that you have to put definite increments on your account at a time instead of just the amount that you need.

Source: GetApp
 


September 2017

September 2017

Great shipping app

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the discount we can get by using shipstation. Also, it very easy and simple. Highly recommend friends to use this.

Cons

I hope they can only charge the exact amount for the shipping fee every time printing a shipping label instead for minimum amount.

Source: GetApp
 

Corey

September 2017

September 2017

Shipping made simple

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Shipstation integrates seamlessly with my Squarespace store. It's so simple to import new orders, create shipping labels based on the presets you've created, and mark the order fulfilled and send the customer their tracking number. Peace of mind with just a few clicks.

Cons

I would love to have an address book function for creating shipping labels for other packages my business needs to ship.

Source: GetApp
 

Stephen

September 2017

September 2017

Indespensible product for accurate shipping

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I use Excel spreadsheet to itemize my orders by name, address, price, etc. I then export to csv file and manually import this into ShipStation. After watching the videos that ShipStation provides, plus their excellent customer support, I was able to set my columns up properly, check addresses, set up shipping prices (weighing products via a scale), and then print all my shipping labels. There was a bit of a learning curve, but it was well worth the effort. Due the volume of shipping I do, this has really saved me time waiting in line at the Post Office. I can now simply drop off my packages and leave. I cannot thank ShipStation enough for providing their excellent shipping service.

Cons

Unless this has been done very recently, some of their videos should be updated and more detailed for folks like me who need to do manual csv imports via spreadsheet. Last time I checked (a few months ago) they have a handful of videos on this topic but probably should only have one or two, grouped together, so folks can learn correctly all the little details to get their spreadsheet imports to work properly. It took me awhile to get this right and a few customer support e-mails, but ShipStation was always prompt and detailed and helped me get up and running in a short time.

Source: GetApp
 

Simon from Lillicoco

September 2017

September 2017

Great product, they make it easy to get up and running.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Plenty of help with implementation and great support, even though the product has a free version and we pay nothing for it. Lowered our costs per shipment and sped up fulfilment no end.

Source: Capterra
 


September 2017

September 2017

Woo + Amazon = Same Process

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

I receive orders from both Woocommerce and Amazon.ca. Since implementing ShipStation, my employees can follow the exact same process on every single order, no matter where it came from. I can also manually add orders from my wholesale customers, and employees to fulfill them as per the standard process.

Cons

Will not give a detailed breakdown of shipping costs in a report. Canada Post charges tax, an environmental fee, and then the standard fee. I only seem to be able to receive standard fee and "other fees", so I cannot break out taxes for my accounting team.

Source: GetApp
 


September 2017

September 2017

Outstanding Service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Great service, easy to use and easy to setup. The cost of the service is nothing in comparison to the time savings and shipping rates savings. Highly recommended!

Source: GetApp
 

Linda

September 2017

September 2017

Only Wished I Used It Sooner

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software is great. This software does almost all the work for me. Printing Labels is made EASY. All the information I need transfers to Ship Station from all the market places. I am able to do all my daily orders so quickly now. I will no longer be stressed in getting out orders during the Christmas season. The feature I like best are the product weights, measurement presents. The 2nd feature I like the best is the fact that I can set labels to print automatically without having to select several options prior to printing.

Cons

I only wish the cost could be cheaper or at least not increase with more orders. I use the custom fields to input the product information. I wish that font could be custom for that field. I would like font a little larger.

Source: GetApp
 

Conner from Cól Coffee
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Definitely worth the small monthly fee

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Shipstation has made it easy to ship out product with as little hassle as possible. It easily connects with our ecommerce software and makes printing labels and shipping product a breeze.

Cons

The interface for the most part is easy to use, but there have been times where finding a certain feature or changing a shipping option has been tough to locate.

Source: GetApp
 

Courtney from Cerner Corporation
Number of employees: 10,000+ employees Employees number: 10,000+ employees

August 2017

August 2017

When Time Is Money

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

As an experienced seller, I knew the ins and outs of my shipping options like the back of my hand. I never even thought to give ShipStation a second look because I didn't understand the value or why I would pay for a service offered for free by most online retail venues. What a mistake! Without being too dramatic, Shipstation saves me HOURS each week (anyone who has ever had to use the Amazon shipping portal can sympathize with this!) I was also not a stamps.com member before and I was shocked that the prices ARE lower than just the commercial discount given by Etsy, Amazon, and PayPal. I'm so looking forward to this upcoming holiday season and being able to batch print labels unlike last year where I had to click through 3 windows for every.single.package.

Cons

Often loses connectivity with my Dymo label printer. Doesn't allow user to be logged into multiple devices (I have a desktop for business work, and a computer at my packing station).

Source: GetApp
 

Kelsie

August 2017

August 2017

Shipstation is a game changer!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

At first I thought, why pay to use a shipping service, when I can just as easily ship my packages directly through Etsy? But then I tried the 30 day free trial of Shipstation, and I'm never going back. It's insanely convenient to have everything stored in one place, and I can input information about my packages (like size or weight or carrier service) and save it for later, then batch print all my labels at once. The time it has saved me is invaluable.

Cons

I wish the product inventory features were a little stronger, like the ability to nest SKUs, and if there was a way to import the "ship by" date directly from Etsy that would be huge.

Source: GetApp
 
 
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