ShipStation Software

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FrontRunners 2021

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About ShipStation

ShipStation is a multi-carrier, multi-channel shipping solution designed to expedite the shipping process for online retailers. Features such as batch shipping, discounted shipping rates, inventory and customer management, and custom branding helps streamline order fulfillment. Import your orders from over 60 selling channels and let ShipStation automatically apply configurable presets and shipping options. Once you create shipping labels or send your orders to a fulfillment company like FBA or ShipWire, ShipStation transmits shipping statuses and tracking information to each selling channel. Managing customer communications can be time-consuming, ShipStation simplifies this process by offering customizable packing slip, email, and tracking page templates to p...

ShipStation Pricing

Starter - $9/month Bronze - $29/month Silver - $49/month Gold - $69/month Platinum - $99/month Enterprise - $159/month

Starting price: 

$9.00 per month

Free trial: 

Available

Free version: 

Not Available

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Order Overview

ShipStation User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 774 reviews

Jennifer

Company size: 1 employee

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

January 2022

Look elsewhere.

User Profile

Ozan Emrah

Verified reviewer

Company size: 11-50 employees

Industry: Computer Software

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2022

Great Software for Logistics Management

As mentioned, great software for logistics management. Default integrations might be improved.

Pros

It is very easy to use, user-friendly and it lets you create dummy carriers so that you can add tracking information for your own delivery service.

Cons

There are some missing features with default integrations, however, it is solved by custom integrations.

Mauro

Company size: 51-200 employees

Industry: Apparel & Fashion

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2022

ShipStation Is A Must for ANy Shopify Business Who Ships Product

ShipStation was easy to integrate and really simplifies the process. Great for companies of all sizes.

Pros

ShipStation makes it easy to complete and track a customers shipment and get the best price for that shipment.

Cons

Not much to not like....it does what it needs to do and it does it well.

Reasons for choosing ShipStation

ShipStation just seemed more refined than others and integration seemed to be easier.

Timothy

Company size: 2-10 employees

Industry: Medical Devices

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
2

Value for money

out of 5
1

Customer support

out of 5
2

Functionality

out of 5

April 2022

Terrible/Nonexistent customer service

Poor

Pros

It was awful

Cons

NO customer service -It was awful - every time I tried to reach customer service, there was never an opportunity to speak with a live agent, - always leave an email and someone from our team will reach out to you in 2-3 days.

Lena

Company size: 2-10 employees

Industry: Veterinary

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

February 2022

ShipStation Provides Everything Needed

ShipStation makes online order fulfillment easy. It imports all of your order and customer information into the software from most online selling platforms. It pulls the shipping information so all you have to do is confirm and ship. It is easy to customize your settings such as packing slips and messages to buyers. I love how it sends the tracking number back to the appropriate platform so that I don’t have to do that manually. The shipping prices are low and all shipping options are available. I highly recommend using this for order fulfillment.

Pros

I like how all shipping services are available and easy to apply. Everything is easy to understand and operate. The software communicates with most selling platforms and keeps updated inventory.

Cons

I would like the pricing to be based on volume not number of platforms.

Reasons for choosing ShipStation

There were more shipping options.

Reasons for switching to ShipStation

I needed software that would integrate with my online sells platforms.

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