--- title: "ShipStation Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ShipStation. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ShipStation is a good fit for you!" source_url: "https://www.softwareadvice.com/scm/shipstation-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Warehouse Management Software](https://www.softwareadvice.com/scm/warehouse-management-system-comparison/) / [ShipStation](https://www.softwareadvice.com/scm/shipstation-profile/) / ShipStation Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/scm/shipstation-profile/) Reviews [Alternatives](https://www.softwareadvice.com/scm/shipstation-profile/alternatives/) # ShipStation User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 961 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.3/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 703 reviews (73%) - 4 stars: 181 reviews (19%) - 3 stars: 27 reviews (3%) - 2 stars: 21 reviews (2%) - 1 star: 29 reviews (3%) ### Most mentioned pros - Its automation rules save a huge amount of time by reducing repetitive tasks, and the platform integrates smoothly with many major marketplaces and carriers. - It eliminates the manual labor of jumping between different marketplaces, allowing us to manage every shipment from a single, unified dashboard. - ShipStation combines all the necessary shipping and tracking tools needed under one roof. While being a fairly cost-effective solution for warehouse teams, it is pretty robust. ### Most mentioned cons - ShipStation's ChannelEngine integration incorrectly reads tax-inclusive line item values from ChannelEngine's order payload and then adds tax again at the order level, causing every order to appear double-taxed. - I ran into repeated issues with packing slip formatting changing or breaking, label purchasing problems caused by small account/funding mismatches, added payment processing fees on labels, and support that often felt slow or unhelpful. - For a small business, shipping software has to be dependable. If it creates extra friction during fulfillment, that defeats the purpose. ## ShipStation customer reviews Showing reviews 1-25 of 961 (page 1). ### Great for big distributors - Overall rating: 4/5 - Reviewer: Hillel G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros I learned how to use shipstation, and theres alot of options that would be great for a big facility who make a lot of shipments #### Cons Overly complicated in regards to how to create shipments and fees from shippers have gone up therfore the prices for shipping have gone up --- ### All around best shipping tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Food Production - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, ShipStation is a fantastic tool for managing shipping/tracking with multiple ship vendors. Accurate cost references, detailed tracking, detailed customer data, and efficient support are a few of the many reasons this tool exceeds expectations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ShipStation combines all the necessary shipping and tracking tools needed under one roof. While being a fairly cost-effective solution for warehouse teams, it is pretty robust. Setup is incredibly simple, which plenty of guidance from customer support! #### Cons The tool can be a little bit of a resource hog on more basic thin clients and lower hardware spec'd workstations. It does exactly what is needed though. --- ### A Reliable and Efficient Shipping Solution - Overall rating: 5/5 - Reviewer: Julie M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience using ShipStation has been very positive. The platform is easy to navigate and makes managing orders and shipping across multiple channels simple and efficient. I especially appreciate the automation features, which save time and reduce errors. ShipStation has helped streamline my shipping process and improved overall productivity. It’s a reliable tool that I would recommend to anyone looking to simplify their shipping workflow. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ShipStation is easy to use and makes managing orders and shipping much more efficient. The automation features save time, and having all carriers in one place simplifies the entire fulfillment process. #### Cons ShipStation can feel overwhelming at first, with a busy interface and a learning curve that takes time to fully understand and use efficiently. --- ### 1P seller? 3P seller? Warehouse manager? Logistics manager? Ship station is the ONE solution for your fulfillment needs. - Overall rating: 5/5 - Reviewer: Lisa P. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have a warehouse, we have ecommerce sites, we have a remote warehouse. Because of the ability to integrate all aspects of our business for fulfilment we need ship station. (How did we do it before?) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of ability to integrate multiple sales channels (Amazon, Shopify and esty) for both doing FBM as well as self fulfilled from our warehouse. #### Cons Changing product names on the sku level. It's too easy to confuse items, didn't seem intuitive if you're uploading manually a small number of items. (Works great with spreadsheets)! --- ### Shipstation is fantasic - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I like how easy, fast, it is to learn how to use and very responsive customer services is when you need help. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What i like most is the Tracking, Email Notifications, and Customer support. Also the setup was easy. #### Cons What i didnt like the most is not being able to update the SKU after they are saved and updating the UPC codes. --- ### Makes our store run smoothly! - Overall rating: 4/5 - Reviewer: Parker W. - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, ShipStation has been a reliable and effective solution for streamlining the entire shipping workflow. Once you get comfortable with the interface, it significantly reduces manual work and keeps fulfillment running smoothly. Even with a few usability challenges, it remains a strong platform that supports business growth and operational efficiency. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros ShipStation offers a powerful set of tools that make managing orders, printing labels, and handling multi‑channel shipping far more efficient. Its automation rules save a huge amount of time by reducing repetitive tasks, and the platform integrates smoothly with many major marketplaces and carriers. The dashboard is organized in a way that helps you stay on top of fulfillment without feeling overwhelmed. #### Cons Despite its strengths, ShipStation can feel complicated when you’re first learning the system, especially if you manage multiple stores or carriers. Some features are buried behind menus, and certain advanced tools require extra setup that isn’t always intuitive. Pricing can also become a concern for smaller businesses as their shipping volume grows. --- ### Great Shipping Platform - Overall rating: 5/5 - Reviewer: Lucas B. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used monthly for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience was a positive one. I would definitely recommend this product to others. I can only imagine that some big entity is going to try to merge platforms to increase efficiency of their product. I used it with PayPal and honestly miss the interface. It was a great product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Ship station is easy to use. I was able to easily setup my account. I could track packages efficiently. The discounts on shipping were excellent. I never had any issues. When I made a mistake in ordering, it was easy to make adjustments. I never had to reach out to customer support which was nice. Everything seemed secure and easy! #### Cons I did not have any complaints with ship station. Once I understood the interface, it seemed very easy to navigate. Updating the address was not the easiest to do but once you understand, it is not bad. I would have liked some preset address options or better copy and paste options --- ### Streamline your shipping operations with Shipstation - Overall rating: 5/5 - Reviewer: Joe R. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I really like Shipstation as a whole. It really streamlines the process for sending out orders in a timely fashion #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how easy it is to use. I also like how it is now separate from Paypal but still integrates well with orders. #### Cons It can sometimes be a little clunky when printing quick labels. It also requires a business name for when you are sending out. --- ### Solid Shipping Platform with Room for Better Support - Overall rating: 4/5 - Reviewer: Anthony R. - Verified reviewer: Yes - Industry: Design - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. ShipStation has been largely positive, especially when it comes to its seamless integration with ecommerce platforms. WooCommerce, in particular, connects effortlessly, making it easy to pull orders, manage shipments, and keep everything in sync without extra work on my end. That reliability has made day‑to‑day fulfillment much more efficient. The main drawback has been the responsiveness of support. When everything is running smoothly, ShipStation is a huge time‑saver, but during moments when you need quick assistance—especially on tight project deadlines—waiting for support can be frustrating. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It's seamless integration with ecommerce platforms, one in particular I use frequently is WooCommerce. #### Cons Support can be slow at times, which can be especially critical if you're working on a project with a short deadline. --- ### Shipping Powerhouse! - Overall rating: 5/5 - Reviewer: Jeremiah L. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was a pleasant experience all around to work with and I am grateful that I was able to use it during my time with my company. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ease of use and ability to integrate so many different platforms into 1 easy to use interface is a gamechanger! #### Cons Still some platforms that need better tinkering and overall support, like TikTok Shop and Meta Shop for starters. --- ### Great product, other than the shipping rates - Overall rating: 5/5 - Reviewer: Sam J. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We've used Shipstation to purchase and print labels from both the API and web portal. Both the API and web portal are quite good, with the web portal being best in class. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Shipstation has by far the best UX/UI of any of the shipping softwares we've used (Shippo, Easypost, Pirate Ship). It also has far more frontend features. If you're primarily using the web portal for shipping management, this is your best bet. You'll get things done much faster than with alternative options. #### Cons The biggest downside of Shipstations is their carrier rates. USPS rates are quite bad as they force you to provision your own USPS account. Other platforms allow you to use their rates for USPS, which gets you much better discounts (unless you ship 50,000+ pieces a month on your own account, you won't match the discounts on Shippo or similar). #### Reasons for choosing ShipStation We use both Shippo and Shipstation. Any USPS parcels go Shippo because the rates are so much better --- ### ShipStation Provides Everything Needed - Overall rating: 5/5 - Reviewer: Lena V. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. ShipStation makes online order fulfillment easy. It imports all of your order and customer information into the software from most online selling platforms. It pulls the shipping information so all you have to do is confirm and ship. It is easy to customize your settings such as packing slips and messages to buyers. I love how it sends the tracking number back to the appropriate platform so that I don’t have to do that manually. The shipping prices are low and all shipping options are available. I highly recommend using this for order fulfillment. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like how all shipping services are available and easy to apply. Everything is easy to understand and operate. The software communicates with most selling platforms and keeps updated inventory. #### Cons I would like the pricing to be based on volume not number of platforms. #### Reasons for choosing ShipStation There were more shipping options. #### Reasons for switching to ShipStation I needed software that would integrate with my online sells platforms. --- ### Can't get it to work to even start and live chat support is really bad - Overall rating: 2/5 - Reviewer: Kathy L. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered My overall experience? Very stressful and upsetting dealing with unqualified support staff who wasted my time and got me nowhere. This, to me, says a lot about the company. What happens after our store goes live and something breaks? Will it be down a week because support is non-existent? Or can I trust a company to build a quality product when they won't invest in quality help? I hope they and others like them are listening. This is not just ShipStation. Companies need to realize the importance of good support. It can make them or break them. I'm off now to find a company with good, well-trained support that has a good command of the English language. Do they still exist? #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The ai chat bot was great. Very well trained. I was excited, but could only go so far before I needed a human. Then things went to hell. Never could get it working to know how well it works. #### Cons There are many problems and the labels were misleading so it was impossible to know what the real problem was. Is it a bug? Is it misconfiguration? Is it just something I don't understand because the explanations on the page weren't clear? I couldn't say and live chat was not helpful at all. He couldn't understand the simplest questions so after 2 hours of trying to get the app connected to our store, and Loom video after Loom video I made to make it easy for him to comprehend, I had to give up trying. Even though his vocabulary was large, it's pretty clear, because of his lack of comprehension, that English was not his first language. But if he knew his job, the language shouldn't have even been a problem. If the shipping app doesn't connect to your ecommerce store, and I showed him pictures to make it crystal clear (it said no shipping options), he should have been trained enough to know what to do to fix it. He didn't even understand the question. #### Reasons for switching to ShipStation Bugs with Easyship and a week later they still didn't even attempt to address them. --- ### ShipStation was great, until it wasn't - Overall rating: 5/5 - Reviewer: Nicole S. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I used ShipStation for a couple years until they added postage fees to my account that were not for my shipments and wouldn't help me resolve it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros I liked that I could integrate ShipStation with my SquareSpace website and easily print postage for orders. #### Cons The customer service and follow up could use some improvement. #### Reasons for choosing ShipStation I liked that ShipStation was an integration in my website --- ### Great for Shipping - Overall rating: 4/5 - Reviewer: Anthony K. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Overall good at helping up print shipping labels. Occasional downtime and lack of fast customer support keeps it from being 5 stars #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros Shipstation integrates with almost all selling channels. #### Cons Doesn't allow for more nuanced manipulation of shipping labels and templates. --- ### Would recommend - Overall rating: 5/5 - Reviewer: Jade L. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Platform is easy to use and amendments can be made easily to orders. Printing is straight forward and platform sorts into couriers nicely #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros Easy to use and function. If ever an error appears there are notes to help suggest what the issue could be which is helpful #### Cons Customer service do not seem like they want to help - only needed to use them once --- ### Great and positive experience! - Overall rating: 4/5 - Reviewer: Desiree V. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Overall it was a great and positive experience with shipstation. I recommend to anyone selling on amazon or eBay. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Shipstation helped my team and I to be organized and not only on time but ahead of time when it came to shipping products to our customers. #### Cons Our inventory was never accurate. It stayed a mess and always our weakness. --- ### ShipStation productivity vs price - Overall rating: 4/5 - Reviewer: Lydia K. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My company used ShipStation for 7 years for the most part it was a positive experience. If they price did not increase we likely would still be using this platform #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros It was easy to use and typically very fast to print labels. The batch shipping is also a useful feature. #### Cons The cost recently increased by a lot but there was no additional benefits to the price increase. --- ### ShipStation Usage - Overall rating: 5/5 - Reviewer: Krista G. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The layout and shortcuts made for an enjoyable use and quick shipping process #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and navigate making for a quick shipping process #### Cons The new updates made it so ShipStation connect had trouble connecting scanners and scales --- ### ShipStation is a good platform that is well on it's way, Needs more for B2B support. - Overall rating: 4/5 - Reviewer: Katelynn P. - Verified reviewer: Yes - Industry: Printing - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. If we can work out the Kinks with Ship From Locations we will be able to easily ship to multiple supported carriers without additional development time for unique integrations from each company into our Custom Order Entry Software. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Initially Importing Orders with little setup time using the XML integration helped us import orders using our custom Order Entry Program in a two-day time frame. It is also easy to add in supported carriers providing you have the required information. Automatic Notifications and returns support is a great added feature. #### Cons The missing value for B2B customers is missing support for Blind Shipping, in our case, we only update the company name in the ship at this time which we are unable to do in ShipSttion, the recommended workaround was to re-enter 2500+ resellers in each location as a unique Ship From Location. (We have 3) Alternatively we can tax our shipping employee with entering them with each new shipment. Otherwise, I think the lack of bulk importing these Ship From Locations makes things a little worse off. I am hopeful that more features will be released with B2B and Dropship customers in mind. #### Reasons for choosing ShipStation I have heard good things about Shipstation. it would just seem that it is more geared towards smaller B2C stores at this time. #### Reasons for switching to ShipStation To prevent additional work required for each carrier to be integrated into our custom system. --- ### ShipStation, you make our company profitable! - Overall rating: 5/5 - Reviewer: Shira B. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great experience, great customer service, friendly design, and our customers love to use the tracking feature! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros IT IS AMAZING! So hard to choose! So fast, it is seamlessly automated to my client's shopify store. IT is amazing to see, the customer orders, shipstation opens her order, makes a label, and sends us a shipping receipt. Then, we pack and send the item. #### Cons It wasn't available in Israel, and doesn't work with Israeli shipping companies. We did find a workaround! #### Reasons for choosing ShipStation So much easier, and so little legwork! Even cheaper too! --- ### Shipstation is great software for the price, but it has its limitations - Overall rating: 3/5 - Reviewer: Bryan C. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Shipstation is great, but as you scale out your business you will most likely need to move to a more robust WMS. For many start up companies that do not have a lot of inventory or a high volume of SKU's, Shipstation will provide a powerful tool that can help speed up fulfillment and release many of the frustration of shipping product while not costing you huge amounts of money. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Shipstation is great for companies that are looking for a label printing solution for there shopping carts. Shipstation is able to handle high volumes of orders and allows for labels to be pre-printed, which can greatly increase the fulfillment time. There are pretty good filtering options that can lead to more efficiencies when printing that can save time with your fulfillment team. Shipstation integrates with many different platforms fairly seamlessly, which allows for more diversity in the ever growing number of platforms that are out there. They are also constantly adding new platforms that can integrated with. I think the fact that this software is user friendly and efficient in its design makes this software a worthwhile investment for those that need a better shipping solution. #### Cons The issues that we have run into with this software as we have scaled to processing over 3000 shipments a day are too many holes which can cause many opportunities for errors, processing speeds, and lack of flexibility. When you are processing up to 3000 orders a day problems flesh themselves out quickly. One issue that has arisen is the inability to hold people accountable when errors occur. For example, since the labels are pre-printed there is not a simple to way to know who misshiped an order when it is sent incorrectly to a customer. On top of that, since the labels are pre-print there is no way to verify through software on the outbound that a shipment is correct. You have to trust that your team is packing order correctly, which is guaranteed to cause problems regardless. There is also the possibility that labels can be double printed or not printed at all since labels are processed and then a PDF is created to print orders. This has been costly for us an multiple occasions, which is hardly preventable no matter who you have printing. Due to the fact that Shipstation is cloud based this can cause issues with processing speeds. We have seen hang ups (especially on Mondays) that cause the whole team to be slowed down due. The other issue with cloud based system is the lack of flexibility for Shipstation to be customized to how you would like it. If changes are made they have to be made globally, which can take a while or just simply cannot happen altogether. --- ### Room for Improvement on what could be a great product - Overall rating: 3/5 - Reviewer: Brie S. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros It has a fairly easy operating face that makes training simple. Easy and simple shipments rarely if ever, have issues. #### Cons There is nowhere to be able to input a weight of a shipping carton itself to help with calculations of when something will be too heavy to go via a certain shipping services which has led to some overcharging later down the road. There are several features that have been requested through the threads that devs neither respond to, nor seem inclined to implement. To use all the possible features, you have to switch back and forth between the old layout and new layout, and this is not a simple toggle feature. --- ### With ShipStation, I know there is someone on the other end that cares about my experience - Overall rating: 4/5 - Reviewer: Matthew J. - Verified reviewer: Yes - Product usage: Used daily for less than 6 months - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros • I was assigned a specific person as my customer service representative, and when I called with an issue, one of the customer rep picked up the phone and answered my question on the spot; meaning, I didn't have to dial a ton of menu options or wait on hold at all to speak with a person. She is also very responsive to emails. We tend to look at websites and applications as faceless businesses, but with ShipStation I know there is someone on the other end that cares about my experience. • Integrates seamlessly with Squarespace Commerce account • Automatically marks order fulfilled when a shipping label is printed • Connects to printer easier than Stamps.com #### Cons • Have to load balances instead of paying for what you use as you go. I encountered this with Stamps.com as well, but it is annoying because I have to make cash flow considerations when all I need is a few extra dollars to print a label. • Cannot edit manual orders, need to delete and re-create an order if changing quantity or amount of a product. • I "chose" ShipStation because it was the only shipping option that would integrate with Squarespace. Most of my issues were encountered while trying to transition from Stamps.com to become familiar with the new platform. Though very similar, ShipStation INITIALLY felt like a clunkier, gaudier version of the same thing. Thankfully, they've recently made some positive design changes. However, there are still some quirky user interface aspects, including: — animated "help/info" bubbles (which I just figured out how to hide). — In Stamps.com, I was able to see if my thermal printer was connected (or visible to the website) before clicking "print" — which, when I click, charges the postage to my account regardless if the label actually printed. In ShipStation, I have to click "print" without knowing if the website is able to send the job to the printer. This has resulted in additional postage billed to my account because I clicked "print." I then have to wait for that amount to be refunded in my account. Though I should add, I rarely have printer connection issues with ShipStation, whereas it used to be the bane of my Stamps.com experience. — Stamps.com also made it easy to see all the USPS shipping options and rates at a glance, while viewing an order. In ShipStation, I either have to select a service, then an option from within that service or open up a separate rate calculator. This makes it harder to find the lowest shipping fee/service or fastest method for its value when modifying individual orders. --- ### Excellent Platform for Multi-Carrier Shipments - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 5001-10000 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with ShipStation has been a seamless one, with a very simple setup at the beginning of the process with a easy to follow and easy to use platform to follow up until today. I have been able to instruct some of my coworkers on how to deal with the platform and they were able to obtain a solid understanding of its functionalities within a matter of minutes, which suggests that really anyone can manage this service with just a short amount of training. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros What I like most about this software is its capability of offering shipment options from all of the major shipment carriers, those being USPS, UPS, and FedEx. I also very much like the fact that all shipments are charged at the same rate as if you would be shipping them from an on-site location, which in turn provides an incredible convenience factor. All of the shipments made from all of the carriers used are consolidated into one easy to handle screen, where the shipping labels can be generated from and then tracked online. Overall, a great platform, and I would definitely recommend it to those who ship packages on a regular basis. #### Cons There is not much to dislike about this software when it comes to its functionalities and ease of use and setup, when I think about it to a great extent. The only con that I can potentially think of is the pricing of the service, which I feel would could be a little lower in order to attract even more potential consumers. When comparing the costs of this service with those of their competitors, one might argue that the cost of the service could be a little more competitive. Other than that one aspect, there is not much else to report on the negative front. ## More reviews [Next reviews](https://www.softwareadvice.com/scm/shipstation-profile/reviews/?page=2) --- ShipStation Reviews, Pros and Cons - 2026 Software Advice