--- title: "ShipStation Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ShipStation. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ShipStation is a good fit for you!" source_url: "https://www.softwareadvice.com/scm/shipstation-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Shipping Software](https://www.softwareadvice.com/scm/shipping-comparison/) / [ShipStation](https://www.softwareadvice.com/scm/shipstation-profile/) / ShipStation Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/scm/shipstation-profile/) Reviews [Alternatives](https://www.softwareadvice.com/scm/shipstation-profile/alternatives/) # ShipStation User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 960 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.3/5 - Value for money: 4.4/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 702 reviews (73%) - 4 stars: 181 reviews (19%) - 3 stars: 27 reviews (3%) - 2 stars: 21 reviews (2%) - 1 star: 29 reviews (3%) ### Most mentioned pros - Its automation rules save a huge amount of time by reducing repetitive tasks, and the platform integrates smoothly with many major marketplaces and carriers. - It eliminates the manual labor of jumping between different marketplaces, allowing us to manage every shipment from a single, unified dashboard. - ShipStation combines all the necessary shipping and tracking tools needed under one roof. While being a fairly cost-effective solution for warehouse teams, it is pretty robust. ### Most mentioned cons - ShipStation's ChannelEngine integration incorrectly reads tax-inclusive line item values from ChannelEngine's order payload and then adds tax again at the order level, causing every order to appear double-taxed. - I ran into repeated issues with packing slip formatting changing or breaking, label purchasing problems caused by small account/funding mismatches, added payment processing fees on labels, and support that often felt slow or unhelpful. - For a small business, shipping software has to be dependable. If it creates extra friction during fulfillment, that defeats the purpose. ## ShipStation customer reviews Showing reviews 1-25 of 960 (page 1). ### Great for big distributors - Overall rating: 4/5 - Reviewer: Hillel G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros I learned how to use shipstation, and theres alot of options that would be great for a big facility who make a lot of shipments #### Cons Overly complicated in regards to how to create shipments and fees from shippers have gone up therfore the prices for shipping have gone up --- ### All around best shipping tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Food Production - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, ShipStation is a fantastic tool for managing shipping/tracking with multiple ship vendors. Accurate cost references, detailed tracking, detailed customer data, and efficient support are a few of the many reasons this tool exceeds expectations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ShipStation combines all the necessary shipping and tracking tools needed under one roof. While being a fairly cost-effective solution for warehouse teams, it is pretty robust. Setup is incredibly simple, which plenty of guidance from customer support! #### Cons The tool can be a little bit of a resource hog on more basic thin clients and lower hardware spec'd workstations. It does exactly what is needed though. --- ### A Reliable and Efficient Shipping Solution - Overall rating: 5/5 - Reviewer: Julie M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience using ShipStation has been very positive. The platform is easy to navigate and makes managing orders and shipping across multiple channels simple and efficient. I especially appreciate the automation features, which save time and reduce errors. ShipStation has helped streamline my shipping process and improved overall productivity. It’s a reliable tool that I would recommend to anyone looking to simplify their shipping workflow. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ShipStation is easy to use and makes managing orders and shipping much more efficient. The automation features save time, and having all carriers in one place simplifies the entire fulfillment process. #### Cons ShipStation can feel overwhelming at first, with a busy interface and a learning curve that takes time to fully understand and use efficiently. --- ### Good but not for our company - Overall rating: 4/5 - Reviewer: Shane O. - Verified reviewer: Yes - Industry: Sporting Goods - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered easy to route shipments and has all of the shippers laid out with easy to rate and view shipping. we also had the free trial which was nice #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We thought this product would help us and be easy to integrate with our current system. overall it was a good platform but didnt integrate with our shipping portal. #### Cons We were unable to have the costing and tracking write back through on our side but that was our WMS system. otherwise we liked the platform but it just didnt work forus.. --- ### 1P seller? 3P seller? Warehouse manager? Logistics manager? Ship station is the ONE solution for your fulfillment needs. - Overall rating: 5/5 - Reviewer: Lisa P. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have a warehouse, we have ecommerce sites, we have a remote warehouse. Because of the ability to integrate all aspects of our business for fulfilment we need ship station. (How did we do it before?) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of ability to integrate multiple sales channels (Amazon, Shopify and esty) for both doing FBM as well as self fulfilled from our warehouse. #### Cons Changing product names on the sku level. It's too easy to confuse items, didn't seem intuitive if you're uploading manually a small number of items. (Works great with spreadsheets)! --- ### Shipstation is fantasic - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I like how easy, fast, it is to learn how to use and very responsive customer services is when you need help. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What i like most is the Tracking, Email Notifications, and Customer support. Also the setup was easy. #### Cons What i didnt like the most is not being able to update the SKU after they are saved and updating the UPC codes. --- ### Great Shipping Platform - Overall rating: 5/5 - Reviewer: Lucas B. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used monthly for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience was a positive one. I would definitely recommend this product to others. I can only imagine that some big entity is going to try to merge platforms to increase efficiency of their product. I used it with PayPal and honestly miss the interface. It was a great product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Ship station is easy to use. I was able to easily setup my account. I could track packages efficiently. The discounts on shipping were excellent. I never had any issues. When I made a mistake in ordering, it was easy to make adjustments. I never had to reach out to customer support which was nice. Everything seemed secure and easy! #### Cons I did not have any complaints with ship station. Once I understood the interface, it seemed very easy to navigate. Updating the address was not the easiest to do but once you understand, it is not bad. I would have liked some preset address options or better copy and paste options --- ### Used to include lots of free features, now those same features are behind a paywall. - Overall rating: 3/5 - Reviewer: Ryan M. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall we have used Shipstation for over 10 years. At first it was good, they treated us like we mattered. After they were acquired by Auctane, our relationship has decreased dramatically. We no longer get responses from our Shipstation Rep. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros It integrates with almost all of our shopping carts very easily. It is easy to teach our team how to use it to process orders. #### Cons They have started charging for things that used to be included for free. It now costs extra to use your own carrier rates. It also now costs extra to connect shopping carts or softwares that are not natively integrated, anything that requires and API, is an extra cost. --- ### Streamline your shipping operations with Shipstation - Overall rating: 5/5 - Reviewer: Joe R. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I really like Shipstation as a whole. It really streamlines the process for sending out orders in a timely fashion #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how easy it is to use. I also like how it is now separate from Paypal but still integrates well with orders. #### Cons It can sometimes be a little clunky when printing quick labels. It also requires a business name for when you are sending out. --- ### Solid Shipping Platform with Room for Better Support - Overall rating: 4/5 - Reviewer: Anthony R. - Verified reviewer: Yes - Industry: Design - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. ShipStation has been largely positive, especially when it comes to its seamless integration with ecommerce platforms. WooCommerce, in particular, connects effortlessly, making it easy to pull orders, manage shipments, and keep everything in sync without extra work on my end. That reliability has made day‑to‑day fulfillment much more efficient. The main drawback has been the responsiveness of support. When everything is running smoothly, ShipStation is a huge time‑saver, but during moments when you need quick assistance—especially on tight project deadlines—waiting for support can be frustrating. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It's seamless integration with ecommerce platforms, one in particular I use frequently is WooCommerce. #### Cons Support can be slow at times, which can be especially critical if you're working on a project with a short deadline. --- ### We love ship station - Overall rating: 5/5 - Reviewer: Marco P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We love it …my sales team uses it. I use it. I track with it. We use it each day. We save money with it. It’s pretty user friendly. Can’t live without it now. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s pretty awesome. We had trouble before we found this with high shipping rates. This product saved us money and gave us a great way to manage and integrate all our shipping and orders. We are grateful. #### Cons Nothing. Even the customer service chat is good - ideally I’d like a phone number for customer service but that’s ok. #### Reasons for choosing ShipStation We found better rates and ease of use with ship station. --- ### Best in class order management, but inventory management is flawed - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered Positive. I've tried numerous competitors, but keep coming back to shipstation for just doing the business of shipping things flawlessly. If they would add inventory syncing and kitting/bundling, this product would be literal perfection. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The workflows, batching, labelling, general UI and UX and the user-centric engineering make it obvious this was designed by product managers who have done ecommerce, rather than their competitors who are software engineers first and have no clue what store owners actually want. #### Cons The inventory managenet is one way; anything you sell on any channel will decrement Shipstation's inventpry, but it won't then push the new stock count out to connected stores. Also therefore no support for kitting and bundling. They recommend you check out other integration partners but most of those cost 300+ per month which is 6x what I'm paying for Shipstation. They have competitors who offer these features free or cheap, but the competitors lack in the order/shipping management features. #### Reasons for choosing ShipStation Cost, and best-in-class features, reliability and availability. #### Reasons for switching to ShipStation Shipstation's order management, shipping management and labelling (including the Shipstation Carrier Services which is like a proxy prepay account for some couriers we don't qualify for direct integrations with) is literally best in class. None of the others come close. --- ### Shipstation for your needs big or small - Overall rating: 5/5 - Reviewer: Laz M. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Shipstation has been there for our company from the very beginning. It has grown to be able to assist us in shipping thousands of shipments per day. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Shipstation offers everything one needs to operate a compact, medium or large fulfillment business. #### Cons There are so many features that we don't use, I wonder if it might be better to have the option to build a subscription level rather than use a subscription tier that's centered only around volume. #### Reasons for choosing ShipStation Shpistation has an amazing user interface that is thoroughly customizable and has API that allows our devs to do amazing things, things which would have been extremely difficult to emulate over at another company. --- ### A great shipping software for E-commerce - Overall rating: 5/5 - Reviewer: Tim W. - Verified reviewer: Yes - Industry: Sporting Goods - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I’ve had nothing but a great experience. It has helped me setup distribution locations with all the tools they need to run an efficient fulfillment service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Seamless integration to a website run on a platform such as Shopify, Wordpress etc. makes managing and fulfilling orders much more efficient saving time and money. #### Cons I don’t love having to pay a monthly fee to use the software but I do think the tiered pricing is worth it based on the time shipstation will save you. #### Reasons for choosing ShipStation While I actually use both depending on the location I prefer shipstation due to its ease of fulfillment and how well it integrates with our websites. --- ### Vital software for any ecommerce store - Overall rating: 5/5 - Reviewer: Miranda C. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall have been using shipstation for a long time and it's part of our business process at this point. Without it we would be lost. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Solved the issue of shipment management via the shipping prodivder. #### Cons The price jump between plans is really big for only a small set of features. --- ### Happy longterm user - Overall rating: 5/5 - Reviewer: Zach M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Seems like the best overall best at everything compared to others. #### Cons Sometimes it doesn't integrate nicely with certain shopify apps/functions. --- ### ShipStation productivity vs price - Overall rating: 4/5 - Reviewer: Lydia K. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My company used ShipStation for 7 years for the most part it was a positive experience. If they price did not increase we likely would still be using this platform #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros It was easy to use and typically very fast to print labels. The batch shipping is also a useful feature. #### Cons The cost recently increased by a lot but there was no additional benefits to the price increase. --- ### Powerful Shipping Management Tool for E-Commerce - Overall rating: 4/5 - Reviewer: George S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. ShipStation is a top-tier shipping management solution for e-commerce businesses, particularly those managing high volumes and multi-channel operations. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Wide Range of Integrations and Time Saving Automation #### Cons The pricing is high vor small businesses and there are limited customer support options --- ### A Solid Shipping Platform with a Few Quirks - Overall rating: 4/5 - Reviewer: Stephan B. - Verified reviewer: Yes - Industry: Sporting Goods - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered It's a very smooth app with some odd behaviors here and there but good overall. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It consolidates all of our fulfillments from a variety of sales channels. #### Cons The integrations could use some mapping settings to prevent issues. --- ### I would recommend for easy every day use - Overall rating: 4/5 - Reviewer: Abby J. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was great but it could be better. They offer great prices but customer service is hard to get a hold of #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I liked that it was easy to use and convenient for me #### Cons I had trouble changing my account settings --- ### shipping with shipstation! - Overall rating: 5/5 - Reviewer: christopher f. - Verified reviewer: Yes - Industry: Wireless - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered My overall experience with ShipStation has been positive. It’s user-friendly and integrates well with various sales channels and carriers, making shipping and order management much easier. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros I like ShipStation’s ease of use and its integration with multiple sales channels and carriers. #### Cons The customer support is limited and can be a tad pricey --- ### ShipStation is Necessary but Annoying - Overall rating: 4/5 - Reviewer: Samantha C. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's acceptable for what we use it for and I've been unable to find a replacement for it in our day-to-day operations but it leaves a lot to be desired. The price keeps going up but the service gets worse. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros ShipStation is the tool we use for fulfilling orders every day at Curl Warehouse. It allows us to bring in our carrier rates, save our regular package sizes, etc. It is great having everything in one place. #### Cons There are few alternatives to ShipStation within this price range, and I think ShipStation knows that we don't have a lot of options. Customer service is practically non-existent and several features don't really work as well as they should, such as order filters, updating product information when it is updated in Shopify even though the tools are connected, printing product vendor on the packing slips isn't possible (WHY?! This seems like something so many of us would find beneficial), and there are several other things that seem like they should be part of the tool that aren't and would be really helpful for merchants. --- ### Shipstation no matter how big or small - Overall rating: 5/5 - Reviewer: Marcos T. - Verified reviewer: Yes - Industry: Packaging and Containers - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have been using shipstation for about 2 years and we do not plan on switching anytime soon. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Shipstation is great for our warehouse associates as they see our orders come in and even provide status updates on how long the shipment has been in the queue. It is also great for even providing Sales Reports and Shipping reports. #### Cons There was a bit of a learning curve for Shipstation for our specific standard operating procedure but it works regardless. #### Reasons for choosing ShipStation Shipstation is affordable and plays well with our overall techstack. --- ### Great for e-commerce and logistics - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Design - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This review was submitted organically. No incentive was offered Awesome experience, would recommend everyone who has an online store to use this, will simplify your life definitely! #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I love that it makes everything ordered and clear, we know where we stand at every order with every client with this software, it gives us the right information all the time and helps us keep control of overall shipments, purchases, and client information. #### Cons There's really nothing I dislike but I would add that you actually need tutorials or someone to teach you how to use it, however, it is really worth it. --- ### Optimis Corp Review - Overall rating: 5/5 - Reviewer: Olivia B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered My overall experience has been great and easy going. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros what I like most about Shipstation is how easy and smooth the software is for use. #### Cons There is nothing I currently dislike in regards to Shipstation. ## More reviews [Next reviews](https://www.softwareadvice.com/scm/shipstation-profile/reviews/?page=2) --- ShipStation Reviews, Pros and Cons - 2026 Software Advice