Using Ship Theory is a great experience. Well thought out, intuitive shipping software. Super support. Extensive carrier support. All the features you need. Our staff were trained up in no time. It has saved us a huge amount of time and streamlined numerous processes. Highly recommended!

Super simple to set up. You are talked through every step of the process. Very easy to get carriers set up.

The phone support is very, very good. Only downside is they are not there at the weekend (yet) I think they are looking into it.

The customer service from ShipTheory has genuinely been incredible - probably the best I've ever experienced when dealing with a company. Any questions are normally answered within minutes and the online help centre is also fantastic. Given the impact it's had on our day-to-day business, I'm really pleased with the overall experience we've had.

There's a lot to like! Integrating Shiptheory has made a big difference with how we send out orders. It's both significantly reduced the time spent doing orders and the numbers of human-errors that we've experienced. Setting it up was simply and the flexbile nature of the rules has enabled us to cater for our business needs. User interface is also great and easy to use. As are the number of integrations with a variety of different platforms. Pricing has also suited us a growing business that has to look after cash flow.

There are some features that it would be nice to haves that our already on the roadmap. These include: ability to better manage individual orders on the platform and higher level customisation of product tables and integrated labels.

pretty poor overall

there isnt much to like its buggy and lost me an ebay account

The apc function lost me my ebay account as it generates tracking numbers that a refused by ebay

Very happy, makes our recent increase in web sales very much more manageable in a small team. Simply come in each day, tear off the shipping labels and pick the orders, job done!

Multi channel integration, enables us to pull sales from multiple channels and send via multiple carriers with ease.

Some counter intuitive interactions with Unleashed API have meant some minor operational changes to get full functionality.

Cant fault them!

Speed and very reliable. Was setup in notime and has worked with no downtime for over a year.

Nothing really. Its done everything we have needed, and have just started using intergrated labels which are great.

Professional club with very friendly and especially patient employees.

it is arranged in a smart way so that our work can be arranged more efficiently

With a chat function on the site you often expect that you will be helped within a few minutes. in busy times the response to the chat was sometimes more than 45 minutes. that was nicely announced in advance so you know you have to wait. Sometimes it happened that I had to wait half a day for a chat reply. I therefore also used the support email as an alternative.

Simple to set up and use. Supports all of our carriers and our sales channel (Magento). Delivers an effective solution to despatching via multiple carriers, recording tracking back into our sales channel.

Scales integration would be good, but we currently use the weights recorded at product level

Overall it has been simple to deploy from a customers point of view although I do have an IT background, however its been [SENSITIVE CONTENT HIDDEN] who has been KEY to Olight UK to get this setup. THANK YOU [SENSITIVE CONTENT HIDDEN]!

The best thing about this software is the time it is going to save me with dispatching orders. However, the reason for this review is for [SENSITIVE CONTENT HIDDEN]. Before taking this role I was in the IT industry and always wanted to treat my customers the way I wanted to be treated, sometimes this meant longer than usual support calls or just taking the time to simply explain what I was doing to the customer. What a breath of fresh air it has been dealing with [SENSITIVE CONTENT HIDDEN], she is simply amazing!! She's friendly, understands the problem even before I had finished explaining it, always returns email or calls even with just an "I have a few things to sort first BUT I will get back to you". This level of customer service is rare, too many people are worried about stats and SLA's but [SENSITIVE CONTENT HIDDEN] takes things to a whole new level, I am really happy that she is the one that answered my email!

The only things I am not 100% happy with the software is the reporting back to Magento, orders that are dispatched are not showing as the status of dispatched until maybe 24 or 48 hours later. Not sure if this is a Magento issue or shiptheory issue.

The customer support is second to none, always responsive and on hand when you need them. Highly recommend Shiptheory as a shipping solution for any business.

Hard to think of any really. The set up was seemless and support was amazing throughout the entire process.

This platform has helped to automate our process for generating shipping labels and sharing tracking details with customers. This literally saves our team hours on a daily basis.

The Ship Theory platform was straightforward to integrate with our WooCommerce platform using their free plugin. With a little bit of customisation our team was in and running printing labels with no need to print off lists of orders as was the way previously.

There was some trial and error getting the product list setup to align with different label types but the ship theory team gave great support to get this completed.

Saves so much time! No copy and pasting addresses or transferring any .csv files, all labels are ready to print within minutes without the need to do anything. I have trialled a few different softwares and none perform like this. None integrate with Royal Mail like shiptheory and none are priced as well as this.

So many features and customisations! Every question I've asked has been answered within minutes or hours which is amazing for any online company these days. Every question I've asked has been a perfect usable answer and always a fix to every issue. They have thought of everything with this software and I'm struggling to find faults. Handles most couriers and many of the ecommerce integrations, which were easy to set up.

No etsy integration. Difficult to find some of the advanced options which I believe should be built in to some of the basic settings, so I have had to ask if/how/where a few times. Could benefit from an auto-refresh function on the ready to print page. Also might be nice to have a phone app just to keep an eye on things out of office and adjust shipments that have been "ignored" for whatever reason.

We couldn't be happier with ShipTheory. The product has been really reliable and the customer support has been great. We would highly recommend this product to anyone looking to automate their shipping process.

We have saved a huge amount of time with automated shipping labels and not having to manually enter address details into a couriers website, which in turn has removed the possibility of human error. It automates tracking information back to our ERP/CRM software (BrightPearl), which updates our web channels (websites, eBay, Amazon, etc.) notifying customers of their tracking information reducing the number of customer queries we get regarding delivery. We are also able to quickly find tracking information for an order for a customer through our ERP/CRM software instead of having to login in to our couriers website. We can connect to multiple couriers and bring all their different shipping services into one place. With CRM/EPR software like BrightPearl connected to it, everything automates.

Nothing to report after 1 years use for all our shipments.

[SENSITIVE CONTENT HIDDEN] have set the bar for customer service for me. The response time to queries along with their extensive knowledge of the platform meant every problem presented has been fixed within a time frame that is second to none!

The integration for your online stores is very easy to set up along with shipping rules that scan all incoming orders. Everything you could want to do is set up very quickly and if you can't do it yourself quickly then [SENSITIVE CONTENT HIDDEN] ( The guys who I've mainly been working with ) sorted the problem out for me.

There being a couple of bugs at the start that were handled and seen to within 30 minutes of raising the issue so not a problem at all in fact.

We have been using Shiptheory for over a year now and have to say it has massively increased efficiency in our despatch process. We run Shiptheory integrated with Brightpearl ERP/CRM and automatic printing. Our process allows us to scan the picking ticket, followed by the product/s barcode (using Boxora soon to be Brightpearl Warewolf), Shiptheory automatically selects the correct shipping method based on our rules and then generates and prints the label - passing back any tracking info to Brightpearl. We can see exactly which orders have been picked and pass on any tracking info to our sales channels/emails, allowing customers to self-service their order delivery, dramatically reducing customer support queries. The guys at Shiptheory are also very keen to add features and, although very rare, resolve support issues exceptionally quickly. We would absolutely recommend Shiptheory to any merchant looking to streamline their despatch process and are happy to chat to anyone considering it (James at ifsogo).

Increased efficiency, easy to use and install, works exactly the way we expect it to.

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