I find the Customer Support agents with Shiptime are very helpful and fairly quick to respond to questions/concerns.

The Dashboard is very easy to navigate and use. We find it very useful to be able to track each shipment without having to leave the Shiptime Website. I also find having unique login information for those on our team who process shipments. Multiple unique users allows us to ensure only those who should have access to shipments do.

It took some time to find where some additional features are located. For example, setting up the box library. Once I did some searching, I was able to find it.

ShipTime saves us money and time. It simplifies shipping processes and is key during our busy season as we get critical parts out to customers on time and at reasonable rates. I feel that it offers smaller businesses a break and helps us compete with larger companies.

ShipTime is easy to use and gives us great rates compared to individual carrier rates. Their website is simple to use, save addresses, track packages, track history from all couriers on one website. We don't currently integrate with our dealership software but are looking to implement that in the near future. It will make a simple process even more streamlined.

We have had occasional issues with LTL freight but have been able to deal with those and come to a resolution. Courier shipments are for the most part trouble free.

Have you ever been ghosted and lied to repeatedly by a customer service rep? Well - call these guys if you want to be

The software is a good idea in a market that needs it, but their implementation is terrible and customer service even worse

The software is hard to use, hard to setup, hard to manage, and does not integrate well with established exiting services such as woocommerce.

We are very happy with ShipTime and have recommended it to other small companies.

We are a small company and do not have sufficient shipping volume to qualify for large discounts. Having a product that can offer us good shipping prices on multiple carriers is the primary reason we use ShipTime. Another very useful feature is the ability to create the international shipping documentation, which saves a lot of work for us.

The only feature I can suggest would be the ability to print shipping labels for couriers, and then schedule the pickup later. This is particularly important for couriers where the requested pickup time doesn't appear to show up in their system (Loomis is an example). Ideally we can package the item and attach shipping labels in shipments made in the morning, and then schedule a pickup later in the day for all boxes that are ready to go.

As an ecommerce business, we work with warehouses across Canada. While they provide shipping, we often find Shiptime offers us much better pricing.

Quick quotes, ease of use and competitive pricing. Immediate tracking and stored history of orders for duplication.

Unable to see availability of couriers for same day pick up. You can order it, but you have no way of knowing whether it will happen. Also no direct ability to correct problems - like drivers refusing to leave a parcel without a signature, despite clear instruction to do so.