--- title: "Shipwell Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Shipwell. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Shipwell is a good fit for you!" source_url: "https://www.softwareadvice.com/scm/shipwell-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Order Management Software](https://www.softwareadvice.com/scm/order-management-system-comparison/) / [Shipwell](https://www.softwareadvice.com/scm/shipwell-profile/) / Shipwell Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/scm/shipwell-profile/) Reviews [Alternatives](https://www.softwareadvice.com/scm/shipwell-profile/alternatives/) # Shipwell User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 17 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.5/5 - Value for money: 4.4/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 8 reviews (47%) - 4 stars: 7 reviews (41%) - 3 stars: 2 reviews (12%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ## Shipwell customer reviews Showing reviews 1-17 of 17 (page 1). ### great help to manage shipping - Overall rating: 4/5 - Reviewer: Paola A. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros with this tool we solved all our problems regarding shipping management #### Cons we would love to have added other features and customization on the app --- ### Shipwell - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros This service provides a much needed integration for our company. It provides an interface to easily quote and track all shipments. #### Cons There are glitches when adding new capabilities like adding several purchase orders to one load or uploading load details. #### Vendor response Hello, thank you for taking the time to share your feedback with us-- we are constantly making updates to our platform and value your input. If you encounter additional issues, please share them with bugs@shipwell.com so that our team can resolve them for you as quickly as possible. Replied February 2020 --- ### Shipwell Innovations - Overall rating: 3/5 - Reviewer: Kevin H. - Verified reviewer: Yes - Industry: Machinery - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Shipwell has become more helpful in shipping and tracking shipment. It is very user friendly. I like the idea of Shipwell displaying the address when entering a ship to address. You put part of the address in and Shipwell bring up a list of address to choose from. You can also track package and get delivery confirmations on shipment. #### Cons Shipwell is heading in the right direction. #### Reasons for switching to Shipwell More shipping options and carriers. #### Vendor response Hello Kevin, thank you for taking the time to share your feedback with us. We're always trying to make valuable updates to the platform, so we welcome your suggestions. Please reach out to support@shipwell.com with any additional feedback you have for the team. Replied March 2020 --- ### FTL vs LTL - Overall rating: 4/5 - Reviewer: Helen B. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 501-1000 employees - Product usage: Used other for less than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Good for FTL. My colleagues have frequent needs for FTL shipments; I do so less often. #### Cons Shows refrig an option, shows LTL an option, but when you try to get a quote for LTL refrig you never get one. If not viable, the option to get a quote should not be there. #### Vendor response Hello Helen, thank you for taking the time to share your feedback with our team. The platform does host carriers who support reefer LTL, but you are correct in that these feature combinations are not always available within a specific market. Our team is constantly adding carriers to the network to improve customer experience booking shipments. Please feel free to reach out to your account manager if you have any additional questions! Replied February 2020 --- ### SHIPWELL IS AWESOME!! - Overall rating: 5/5 - Reviewer: Bernie F. - Verified reviewer: Yes - Industry: Food Production - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I like it mainly because it is so easy to use. All areas are easy to access and once you input the information the first time,it is stored. #### Cons There is nothing that I do not like about this software. --- ### shipwell review - Overall rating: 4/5 - Reviewer: Mary D. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall Shipwell has had excellent customer service from [SENSITIVE CONTENT HIDDEN]. They are quick to respond to all questions and extremely helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I like most is the ease of use of Shipwell. If you have zero logistics background, you can still easily navigate the system and book your own shipments. #### Cons Freight class will sometime get dinged and charged for being off. --- ### Trial Run - Overall rating: 3/5 - Reviewer: Zack J. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has gone well so far with the trial run. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I like the ability to track and run loads from my app on my phone. #### Cons I dont like some of the things I have to do over and over again hopefully these get where they can be drop downs. #### Vendor response Hello Zack, thank you for taking the time to share your feedback with us. We understand your frustration and have been adding functionalities into the platform to minimize this as much as possible. We would like to better understand which features you feel could use further automation; would you please reach out to your account manager or bugs@shipwell.com so that we can look into this for you? Replied March 2020 --- ### Product Review - Overall rating: 5/5 - Reviewer: Robb M. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used other for less than 12 months - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Really positive experience with Shipwell. We feel like they are a true business partner and will help us to grow our business at a faster rate than we could have without Shipwell. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Really like the ease of setup and on-boarding. The enterprise license works well for our business model. Also, we had a 90 day evaluation period before making a final decision and that allowed for thorough testing (and yes we did move forward with Shipwell beyond the 90 days :). #### Cons Only con that I have is that it is not yet integrated into our CRM platform (but will be at some point in time). --- ### Great Customer Service - Overall rating: 5/5 - Reviewer: Robert G. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [SENSITIVE CONTENT HIDDEN] are a great help making all my shipping needs easy. #### Cons A customizable home screen would be nice --- ### Best Logistics Software - Overall rating: 5/5 - Reviewer: WYATT B. - Verified reviewer: Yes - Industry: Food Production - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The experience I've had thus far has been great. I have used the tracking feature on shipments and it's made my job a lot easier communicating to the customer. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use and the tracking feature #### Cons I this time I have not come across anything I don't like about the software. #### Reasons for choosing Shipwell The advancement of the technology --- ### Shipwell Review from a Sales person - Overall rating: 5/5 - Reviewer: Jose C. - Verified reviewer: Yes - Industry: Wholesale - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: February 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros GPS Tracking on the Trucks is great, I allows me to keep my customers updated all along the way. #### Cons User interface can be a little more user friendly. --- ### easy use - Overall rating: 4/5 - Reviewer: george f. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. They are great to work with and friendly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Its easy to use once you get the hang of it. #### Cons Had no issues. Very simple and a great tool to work with. --- ### Shipwell - Overall rating: 5/5 - Reviewer: Abiel V. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User-friendly, dynamic, time-saving, compatible with our own system #### Cons I wish there was an app for shippers. --- ### Shipwell Integrates With Our Platform Perfectly - Overall rating: 5/5 - Reviewer: Dylan W. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our company has partnered with Shipwell and so far everything has meshed perfectly. This small problems have been just that, small and never a true hindrance to our day to day operations. Overall Shipwell has made everyone's job easier and more efficient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The user interface is simple and straightforward, anyone can use it. #### Cons Sometimes the location updates will lag and give incorrect information. This is no common and is usually quickly resolved though. --- ### Digital transformation - Overall rating: 4/5 - Reviewer: Roderic v. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 51-200 employees - Product usage: Used monthly for less than 6 months - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great customer service and we feel like that they are working and thinking along side us in our quest to provide the best producted suited and tailor made to the desires of our customer base. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Our company is 110 years old and we are in a transition from beeing a traditional paper based freight forwarder to a forwarder ready for the digital age. We feel that with the track and trace software from Shipwell we are ready to offer full visability to our customers for their EXW, DDP, DAP shipments. #### Cons What we are seeing is that some of the statuses are still manual actions, either by the shipwell team or the driver delivering the cargo. It would be preferable for all parties to strive to a 100% automation. --- ### GC - Overall rating: 4/5 - Reviewer: Ellie G. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used monthly for less than 12 months - Reviewed: February 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I am able to book trucks easily, as long as I understand how to use the application. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Responses from bidders were quick and easy to book #### Cons more "info" tabs if I do not know how to fill something out --- ### Good portal - Overall rating: 5/5 - Reviewer: Ledio V. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: March 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It isn't hard to use. We can see loads and invoices and when they're paid. #### Cons I can't think of any. We only use this portal for Shipwell. --- Shipwell Reviews, Pros and Cons - 2026 Software Advice