Shipwire Software

Find out more:

Find out more:

About Shipwire

Shipwire is a cloud-based shipping and order fulfilment software designed to help businesses handle sales orders and manage inventory on a centralized platform. Supervisors can use the dashboard to gain and overview of the order status, total revenue, average shipping cost and more. Shipwire allows organizations to manage work orders and configure access control for third party applications. Managers can define business rules and automatically generate analytical reports. Other key features include returns management, label generation, drop shipping, status tracking and more. Shipwire offers an API, which enables businesses to integrate the platform with various third-party applications, such as Magento, BigCommerce, Microsoft Dynamics and more. ...

Shipwire Pricing

Free Trial includes order management and order fulfillment test shipments. Pay only when you send in products for storage.

Starting price: 

$30.00 per month

Free trial: 

Available

Free version: 

Available

Close

Image 1 of 3

Shipwire User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

2

Value for money

1.5

Customer support

1

Functionality

2

Apply Filters:

Filter reviews by company size:

Sort by

Showing 10 reviews

Anna

Verified reviewer

Company size: 11-50 employees

Industry: Cosmetics

Time used: Less than 2 years

Review Source: GetApp

1

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5

October 2015

losses and nightmares

few years ago started with shipwire, was great, but now they lost hundreds of dollars worth merchandise of mine inside their warehouse locations, and no one compensated me that loss, and also they are badly delaying shipping out so causing me more loss of money, loss of customers, and business reputaion.

jeff

Company size: 11-50 employees

Industry: Sporting Goods

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

November 2018

Garbage Company.

They will not save you money, and in fact you will lose thousands! Money and time will be spent getting far away from them. Do your own research. You'll find years of similar horror stories. People don't spend their time making websites and blogs telling people to stay away from a company unless it is seriously messed up. You've been warned.

Pros

at first we liked that hey linked into shopify.

Cons

I can't list all the problems with this company. Literally everything is shit, except for their service at getting you signed up and locked in. They are the best company until your products are in their warehouses.

Anonymous

Company size: 2-10 employees

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

October 2019

Do yourself a favor and use a different company

Please look elsewhere for your fulfillment needs. I’ve been trying the cancel my subscription for 6 months now. Their platform is full of glitches. If you have an order with more than 50 or so line items it will crash and force you to call their customer service team for help, of which you will receive NONE. I’ve gotten my service cancellation orders cancelled by their agents twice due to “no response” when their emails were responded to right away. If you have a question that’s outside of their script or what they’re used to they will route your request to “engineering” which means you have to start all over. If you have an urgent order to get out with right turn around, good luck. They’ll take 3+ weeks to route it. Their system has often held orders because of back ordered items yet when you review your order, there’s no shortages. Do yourself a favor, and go somewhere else.

Pros

You can upload orders, which is convenient. You can automate fulfillment for e-commerce using a 3rd party connector. As long as the item orders per customer are 1-2 pcs the system works as it should.

Cons

If you have a bigger order, our want to transfer all of your inventory they are not capable. Your merchandise will be held hostage by a broken down system and mediocre customer service agents.

Anonymous

Company size: 2-10 employees

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

September 2018

Terrible on all counts

Terrible - buggy system, expensive, no support for customer care at all. They simply don't care: dirty products, badly packaged, software that stops working and prevents customers from ordering for TEN DAYS, I could go on and on. First time I think I've ever written a bad review for a company. Someone please some up with an alternative company - or fire the CEO at this company and find someone capable of leadership.

Pros

When it works. Which is sometimes. The auto shipping calculation and international warehouses are why we use them.

Cons

When it fails. Which is frequently. With very poor service.

Erin

Company size: 2-10 employees

Industry: Sporting Goods

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
4

Value for money

out of 5
2

Customer support

out of 5
3

Functionality

out of 5

August 2018

Some Pros and Cons

In the end, we took our business to a smaller warehouse that could remain agile and cut costs for our growing business.

Pros

Using Shipwire for product fulfillment requires almost no work on the client's part. You can easily integrate popular marketplaces and your orders will automatically be sent to the warehouse locations based on your business rules. Orders ship within 48 hours in most cases. It is fairly simple to restock your warehouse locations and expand to more locations as your business needs change. The add on of Shipsurance was helpful and saved us time and money when filing lost package claims.

Cons

Shipwire was not easy to work with. Once an order was sent to the warehouse it was almost impossible to cancel. There was little to no accountability when the warehouse would make a mistake. Wait times for special projects was up to 2-3 weeks during peak holiday season, which is nearly impossible for a small business to handle.

Showing 10 reviews