ShipWorks

RATING:

4.4

(34)

About ShipWorks

ShipWorks is an on-premise shipping software for e-commerce companies, online retailers and warehouses of all sizes. Key features include import-shipping information, print labels, automated tasks and scheduling, workforce management and reporting. It is compatible with Windows XP and newer Windows operating systems. With ShipWorks, users can automate tasks such as printing invoices, updating shipping details and sending emails. Users can also compare and negotiate prices from different carriers and services for each package. Built-in documentation helps users generate required forms with shipping information for international shipping. ShipWorks is compatible with multiple online marketplaces and shopping carts including Amazon, eBay, BigCommerce and Magento....

ShipWorks Pricing

Starting price: 

$25.00 

Free trial: 

Available

Free version: 

Not Available

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ShipWorks Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for ShipWorks

1 - 5 of 34 Reviews

User Profile

Ray

Verified reviewer

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2018

Reliable, professional CS and a robust tool

PROS

The flexibility and customization is everything an ecommerce firm needs. From managing our backorder to sending vital vommunications, Shipworks probably does a lot more than what we currently use it for. I love it!

CONS

Not being a cloud based system really stinks. It makes having employees in multiple locations, to work in the same data very difficult. It actually prevents us from scaling our business because if we could have more users see and utilize the same database in various locations in the US we could employ more people and designate specific tasks to streamline fulfillment and customer service.

Tyler

Apparel & Fashion, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2023

Big bang for your buck

Shipworks does a lot of great things for our business at an affordable price. We use it for all of our outbound shipping and we have it set to see exactly what we do and do not need on a daily basis.

PROS

Shipworks does a lot of things very well at a fraction of the cost other programs will cost you. Our favorite things are the levels of customization for filtering orders, and the customer service is top notch.

CONS

We have used other shipping software in the past, and where price won out for us with shipworks, the next tier of pricing may be needed to achieve a level of customization that a large business would require. Shipworks has worked best in the small to mid size sector where the shipping procedure is in line with most industry standards.

Reason for choosing ShipWorks

We had used it in the past at a different business and really thought it was the best product for our needs that was within our budget. If we continue to scale or our business procedures change, we may need to look at something that caters to the differences, but it works wonders today.

Allyse

11-50 employees

Used daily for less than 2 years

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

FUNCTIONALITY

4

Reviewed February 2019

Couldn’t do my job without it!

In general it has been great and gets the job done for what we need!

PROS

Y personal pros of shipworks would be the ability to communicate with our warehouse from our retail store. We share inventory- so we would not make it if we didn’t have a sure way to communicate what product is coming from where, and tracking it we have shipped it or not. It gives us a sure knowledge that our customers are getting what they ordered online and for in-store pickups.

CONS

My cons would be the glitches that often happen while using shipworks. It will just stop working or not load on our computer which can cause some harm when it comes to communication between our store and warehouse. At times we will have certain drop down options that just disappear- and we have to reload the whole program.

John

Consumer Goods, 2-10 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2022

ShipWorks allows us to manage every aspect of each order, regardless of sales platform

ShipWorks makes running my business possible. I dealt with fulfilling and shipping orders on each of the Sales platforms when we started out, and I can't imagine dealing with all the involved tasks at the scale that we're not at. I've no doubt that I'll keep paying them for as long as I'm in business.

PROS

It's simple to customize and manage orders, manufacturing, and logistics of our 100+ items. It doesn't matter what platform the order comes in on because there's a pre-built integration for most popular platforms. ShipWorks allows us to easily pre-define the type of package and shipping to use depending on the number and types of items in the order. It just makes everything soooo simple! At this price, it's invaluable to my business.

CONS

I have VERY little that I could complain about, and I feel like I've asked for a LOT from this software. Whenever I need help, the customer service team is right there, ready to dig into the concerns and assist, whether they needed only to point me to a button or have their developers experiment with solutions for me.

Reason for choosing ShipWorks

ShipWorks can be adjusted to suit nearly anything that I want to do.

Brad

Consumer Goods, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2020

Its OK but I have my issues

Like I said it works, so not much to complain about. I am thinking of switching to a web based solution that won't charge me for every store I have.

PROS

It works. gets the labels printed on our zebra printer. communicates back to the website with the status update and tracking info. These are pretty much the basics that are required.

CONS

I hate that it's installed on your computer. This means that you can only do your print from the computer in the office that's set up. You have to create all your label templates, packing slips, etc. on that computer. So if anything happens to the computer you have to go through a whole new setup process. I have gone through this with a crashed computer and it was a big deal. I also dont' like that for every software or store you run, you have to get a new license from shipworks. This adds up the cost pretty quickly. I have multiple sales channels on different domains, and I have to pay Shipworks their fee each month for EACH channel. Not cool.