ShipWorks software


22 reviews(4.0/5)
22 reviews(4.0/5)

ShipWorks is an on-premise shipping software for e-commerce companies, online retailers and warehouses of all sizes. Key features include import-shipping information, print labels, automated tasks and scheduling, workforce management and reporting. It is compatible with Windows XP and newer Windows operating systems.

With ShipWorks, users can automate tasks such as printing invoices, updating shipping details and sending emails. Users can also compare and negotiate prices from different carriers and services for each package. Built-in documentation helps users generate required forms with shipping information for international shipping.

ShipWorks is compatible with multiple online marketplaces and shopping carts including Amazon, eBay, BigCommerce and Magento. It allows users to manage and ship orders for multiple sales channels from a centralized interface. Users can print labels for shipping carriers including FedEx, USPS, UPS, DHL, OnTrac and more.

ShipWorks accounts come with phone, email and online support. Users also have access to an online knowledge base, forums, webinars and video tutorials.

Supported Operating System(s):
Windows XP , Windows 8 , Windows 10

22 Reviews of ShipWorks

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  • regina from dgl

    July 2018

    I use ShipWorks daily to process orders

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It's super simple to use once it's been set up. The process is very simple and I've had zero issues with functionality

    Cons

    It was a little difficult initially to navigate the settings and change preferences. Other than that I have no other cons.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Abigail from Luna Boutique

    Specialty: Apparel

    Number of employees: 1 employee

    July 2018

    Shipping Made Easy

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I liked that I was given the option to use the 30 day trial. It was nice to be able to test their product out before deciding if I wanted to go all in.

    Cons

    I did not decide to use this company as my shipping vendor, as I felt like it was an extra step that was not needed for my business.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    May 2018

    We use ShipWorks Every Day!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We are able to ship hundreds of orders a day quickly and accurately. It automatically updates our online web store with shipping information and changes the order status to completed. It's great!

    Pros

    This software is easy to use. I am able to create filters on the fly that enables us to display only certain data when we need to see only certain data. Customer support always answers the phone and is ready and able to give us help and direction whenever it is needed.

    Cons

    I am not familiar with the forms coding. I would like more on-line help so I can manipulate some of the existing forms, adding features and fields where I need them.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Ray from The Lenci Group

    April 2018

    Reliable, professional CS and a robust tool

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The flexibility and customization is everything an ecommerce firm needs. From managing our backorder to sending vital vommunications, Shipworks probably does a lot more than what we currently use it for. I love it!

    Cons

    Not being a cloud based system really stinks. It makes having employees in multiple locations, to work in the same data very difficult. It actually prevents us from scaling our business because if we could have more users see and utilize the same database in various locations in the US we could employ more people and designate specific tasks to streamline fulfillment and customer service.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Kathleen from Total Sports LLC

    Number of employees: 2-10 employees

    February 2018

    Great Shipping Program

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ease of use.

    Pros

    ShipWorks was very easy to use and it worked great with all carriers you could see ship time for each carrier before you printed the shipping label and their invoices were well laid out. You could have more than one user and you could see what user printed what shipping label. This program is great for beginners too because it's so easy to use and understand.

    Cons

    Didn't care for the fact that you couldn't make your own invoice from scratch without contacting them and having them do it for a fee. When we used ShipWorks they didn't give you free insurance like the program we use now on USPS Priority Packages and they didn't give the best discount for rates on USPS shipping.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Vanessa from Petguys.com

    Specialty: Consumer Packaged Goods

    Number of employees: 2-10 employees

    February 2018

    Excellent software and Customer/Tech Support

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Shipping software is very easy to use and integrate with store. And if you ever need help or support, their tech support team are hands down the best! We've dealt with many of their team members and everyone has always been very pleasant to work with.

    This review was submitted organically. No incentive was offered
    Review Source
  • Verified Reviewer

    January 2018

    Tried this for 2 days, and then immediately went back to shiprush

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Customer service was very helpful, they tried their best to help us grasp the inner workings of the software.

    Cons

    The software is way to "over-thought" and is very complicated. You truly need to sit and learn everything or you can make some real shipping errors.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Theresa from DATAQ Instruments

    Number of employees: 11-50 employees

    November 2017

    We have been using Shipworks for almost 10 years and we love the software!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy shipping for all of our orders.

    Pros

    Shipworks makes our UPS and USPS shipping fast and easy. The best feature is the ability to create custom templates and then automate actions to email the customers with tracking information and order status, etc.

    Cons

    I honestly do not have a lot of complaints about the software. One feature that they used to have that we miss is the ability to select a bunch of orders and the dollar amount would show at the bottom.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Karen from Bubbles Bodywear

    Specialty: Apparel

    Number of employees: 2-10 employees

    November 2017

    Been using for 14 years

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I am a big fan of the way this company is run. I've never been let down by their service or their technology.

    Pros

    Very fast processing orders because software does not run in the cloud. Highly customizable and intuitive interface. They are always upgrading to add features and integrations. Service has always been great - no unqualified tech sending you in circles to fix a problem. I've only spoken with well-trained techs.

    Cons

    Database backups are important as this software does not run in the cloud. When not running in a server environment, would love an easier method for upgrading (all at once vs each workstation individually).

    This review was submitted organically. No incentive was offered
    Review Source
  • Larry from Hunt N Stuff

    Number of employees: 2-10 employees

    October 2017

    Mr

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It handles all your shipping needs

    Pros

    It does it all with simply to use templates and if you ever have a problem support just takes control of your computer and fixes no questions asked.

    Cons

    When stamps.com bought them the order number dropped off the envelope label. they said they were working on getting it back on but it has been years now and still not order number on the envelope label

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Mary from California Cedar Products Company

    Number of employees: 11-50 employees

    October 2017

    Great Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have been able to keep up with all of our shipping demands. Without ShipWorks, I don't think we could successfully ship out our daily orders.

    Pros

    I use ShipWorks every day to ship our online orders. The software functionality is awesome. We are able to ship our orders quickly and easily.

    Cons

    The only complaint I have with ShipWorks is that I am not familiar with the coding needed to customize forms and Actions better.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Adam from Rasta Vapors

    Number of employees: 2-10 employees

    September 2017

    Amazing Team of People & Amazing Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    saves us hours if work and allow us to automate shipping process

    Pros

    Great support, excellent product you can literally have it do whatever you want it it to. It is a "thick client" that is the only downside to it but its power-fullness and features stomp all competition in this vertical

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • aaron from nationwide access llc

    September 2017

    Does the job. It is rare that we experience any problem with the software.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software is lightweight and reliable. Plus it is really easy to contact support which is really important for us.

    Cons

    The user interface is a bit confusing at first. It needs some time to get familiar with the layout, but not a big deal for us.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Robin from BillyTheTree, LLC

    Number of employees: 2-10 employees

    June 2017

    Great time-saver, can be a little tricky to set up, but well worth it!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Faster shipping, fewer errors in shipping, integration with needed OMS systems.

    Pros

    The time-saving features in this great software are the best I've come across in a shipping software, bar none.

    The ability to bulk ship multiple orders simultaneously can also be a lifesaver, depending on your setup.

    The integration with just about any API or FTP capable system also means that this is very flexible.

    Cons

    There are occasional bugs that can be frustrating and apparently difficult for ShipWorks to squash, given that everyone has differing systems, printers, etc. The great news is that they do eventually fix the bugs -- just last month, they finally fixed a printing issue that had been given us headaches for quite some time.

    Lastly, it can be tricky to get this set up initially, but their customer support is generally quite good.

    Review Source: Capterra
  • brandon from motorbykle corp

    Number of employees: 2-10 employees

    February 2017

    Rude Staff

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Customer service is extremely rude. Super slow, updates that take a long time and dont fix issues. Software freezes and takes a lot out of your computer. You need a lot of ram to run this software efficiently. I personally believe Shipstation is better, it is web based and runs smoother. I also like the data is provides as far as revenue and shipping costs. Helps me estimate true profits at a glance. I've used them since 2012 and processed almost 25,000 shipments. After today's rude conversation with their staff at Shipworks I'm moving to Shipstation.

    Pros

    Easy to use

    Cons

    Slow, too many updates, freezes, glitches

    Review Source: Capterra
  • Stephan from AVID

    September 2016

    Does Not Work Well With Thermal Printers

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I spent over 5 hours on the phone trying to get two different thermal printers to work with ship works software. I even purchased a brand new one that they said would work, but didn't. Now I'm out $300 over trial software which ultimately failed. My thermal printer has zero issues working off a web browser and other applications like Adobe Illustrator. Not worth the money. Just do it through the UPS website or Stamps.com. Both of those are totally free and 100% compatible with all printers.

    Review Source: Capterra
  • Sidney from Flip It North

    Number of employees: 2-10 employees

    July 2016

    The one program that makes my business succeed

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I was looking for a product like this, and tried shipworks after several competitors. They sat with me on the phone to get it set up, and literally after that ten minute call, its been saving me five to six hours a day in shipping and organization time. Shipworks is the single most valuable piece of software in my online sales, and is flexible enough to expand as my business grows to other platforms. The support when there is an issue is amazing, they are easy to talk to and immediately fix problems, which is a must with mission critical software. I have now shipped over 10,000 packages with shipworks and am a huge fan. If you're looking to simplify your life and improve your shipping process, get this software, its a game changer.

    Pros

    It just works. It organizes your data from different sources, allows for varied analysis, and has many built in features that save a lot of time and money. I use this to leave feedback, print and schedule orders, email customers before I ship, check when orders were sent out, leave notes when there are problems, and a million other things. The best thing about shipworks is the amazing support, when something goes wrong, they fix it in minutes to keep you up and running.

    Cons

    I wish there would be WYSIWYG editing for templates instead of complex XML, support for Canada Post commercial accounts, the ability to print indicia for shipping on demand, the ability to update tracking after a label has been printed, more customer and order analysis tools, Canadian address validation,. I would also like to see very cheap or free new channel addons for very low volume channels, so we can try new ecommerce platforms without committing to the minimum package per month.

    Review Source: Capterra
  • jeff from sound barrier

    Number of employees: 2-10 employees

    July 2016

    Simply....THE BEST!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    have used SHIPWORKS almost since their inception.could NOT imagine my days without it!so ez to hook up and customer service could NOT be any nicer.actually act like they care....shocking!!

    Pros

    i never give it a thought.just does it`s thing in the backround & just plain works.

    Cons

    HUH??

    Review Source: Capterra
  • Anthony from Niji Entertainmnet Group, Inc.

    Number of employees: 2-10 employees

    June 2016

    Game changer!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have been using ShipWorks now for a few years. We manage multiple web-stores and thousands of customers. ShipWorks made it possible for us to lower our total processing time per order to just seconds. Reliable and easy to use, by far our favorite software. Customer service is always available, knowledgeable and friendly.

    Pros

    Ease of use
    Cost effective
    Reliable
    Scalable
    Robust

    Cons

    Does not do dishes or windows.

    Review Source: Capterra
  • Lucas from Street Imports Ltd

    Number of employees: 2-10 employees

    June 2016

    Lacking shipping options and inventory management

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Need to add other shipping companies such as Purolator, CanPar , Canada Post, etc... Also, an inventory system that communicates with all sales channels would be stongly suggested. Otherwise you'll be left behind by the competition

    Cons

    Lack of shipping companies
    no inventory management
    Cannot easily compare rates from different shippers - difficult process

    Review Source: Capterra
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