ShipWorks Software


 

ShipWorks is an on-premise shipping software for e-commerce companies, online retailers and warehouses of all sizes. Key features include import-shipping information, print labels, automated tasks and scheduling, workforce management and reporting. It is compatible with Windows XP and newer Windows operating systems.

With ShipWorks, users can automate tasks such as printing invoices, updating shipping details and sending emails. Users can also compare and negotiate prices from different carriers and services for each package. Built-in documentation helps users generate required forms with shipping information for international shipping.

ShipWorks is compatible with multiple online marketplaces and shopping carts including Amazon, eBay, BigCommerce and Magento. It allows users to manage and ship orders for multiple sales channels from a centralized interface. Users can print labels for shipping carriers including FedEx, USPS, UPS, DHL, OnTrac and more.

ShipWorks accounts come with phone, email and online support. Users also have access to an online knowledge base, forums, webinars and video tutorials.

 

ShipWorks - Compose emails
 
  • ShipWorks - Compose emails
    Compose emails
  • ShipWorks - Order editor
    Order editor
  • ShipWorks - Order view
    Order view
  • ShipWorks - Print reports
    Print reports
  • ShipWorks - Shipment details
    Shipment details
Supported Operating System(s):
Windows XP, Windows 8, Windows 10

13 Reviews of ShipWorks

Showing 1-13 of 13

 

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Larry from Hunt N Stuff
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Mr

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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It handles all your shipping needs

Pros

It does it all with simply to use templates and if you ever have a problem support just takes control of your computer and fixes no questions asked.

Cons

When stamps.com bought them the order number dropped off the envelope label. they said they were working on getting it back on but it has been years now and still not order number on the envelope label

Source: Capterra
 

Mary from California Cedar Products Company
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Great Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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We have been able to keep up with all of our shipping demands. Without ShipWorks, I don't think we could successfully ship out our daily orders.

Pros

I use ShipWorks every day to ship our online orders. The software functionality is awesome. We are able to ship our orders quickly and easily.

Cons

The only complaint I have with ShipWorks is that I am not familiar with the coding needed to customize forms and Actions better.

Source: Capterra
 

Adam from Rasta Vapors
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Amazing Team of People & Amazing Software

Ease-of-use

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saves us hours if work and allow us to automate shipping process

Pros

Great support, excellent product you can literally have it do whatever you want it it to. It is a "thick client" that is the only downside to it but its power-fullness and features stomp all competition in this vertical

Source: Capterra
 

aaron from nationwide access llc

September 2017

September 2017

Does the job. It is rare that we experience any problem with the software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

The software is lightweight and reliable. Plus it is really easy to contact support which is really important for us.

Cons

The user interface is a bit confusing at first. It needs some time to get familiar with the layout, but not a big deal for us.

Source: Capterra
 

Robin from BillyTheTree, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Great time-saver, can be a little tricky to set up, but well worth it!

Ease-of-use

Functionality

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Value for Money

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Faster shipping, fewer errors in shipping, integration with needed OMS systems.

Pros

The time-saving features in this great software are the best I've come across in a shipping software, bar none.

The ability to bulk ship multiple orders simultaneously can also be a lifesaver, depending on your setup.

The integration with just about any API or FTP capable system also means that this is very flexible.

Cons

There are occasional bugs that can be frustrating and apparently difficult for ShipWorks to squash, given that everyone has differing systems, printers, etc. The great news is that they do eventually fix the bugs -- just last month, they finally fixed a printing issue that had been given us headaches for quite some time.

Lastly, it can be tricky to get this set up initially, but their customer support is generally quite good.

Source: Capterra
 

brandon from motorbykle corp
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Rude Staff

Ease-of-use

Functionality

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Value for Money

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Customer service is extremely rude. Super slow, updates that take a long time and dont fix issues. Software freezes and takes a lot out of your computer. You need a lot of ram to run this software efficiently. I personally believe Shipstation is better, it is web based and runs smoother. I also like the data is provides as far as revenue and shipping costs. Helps me estimate true profits at a glance. I've used them since 2012 and processed almost 25,000 shipments. After today's rude conversation with their staff at Shipworks I'm moving to Shipstation.

Pros

Easy to use

Cons

Slow, too many updates, freezes, glitches

Advice to Others

Dont use it

Source: Capterra
 

Stephan from AVID

September 2016

September 2016

Does Not Work Well With Thermal Printers

Ease-of-use

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I spent over 5 hours on the phone trying to get two different thermal printers to work with ship works software. I even purchased a brand new one that they said would work, but didn't. Now I'm out $300 over trial software which ultimately failed. My thermal printer has zero issues working off a web browser and other applications like Adobe Illustrator. Not worth the money. Just do it through the UPS website or Stamps.com. Both of those are totally free and 100% compatible with all printers.

Source: Capterra
 

Sidney from Flip It North
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2016

July 2016

The one program that makes my business succeed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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I was looking for a product like this, and tried shipworks after several competitors. They sat with me on the phone to get it set up, and literally after that ten minute call, its been saving me five to six hours a day in shipping and organization time. Shipworks is the single most valuable piece of software in my online sales, and is flexible enough to expand as my business grows to other platforms. The support when there is an issue is amazing, they are easy to talk to and immediately fix problems, which is a must with mission critical software. I have now shipped over 10,000 packages with shipworks and am a huge fan. If you're looking to simplify your life and improve your shipping process, get this software, its a game changer.

Pros

It just works. It organizes your data from different sources, allows for varied analysis, and has many built in features that save a lot of time and money. I use this to leave feedback, print and schedule orders, email customers before I ship, check when orders were sent out, leave notes when there are problems, and a million other things. The best thing about shipworks is the amazing support, when something goes wrong, they fix it in minutes to keep you up and running.

Cons

I wish there would be WYSIWYG editing for templates instead of complex XML, support for Canada Post commercial accounts, the ability to print indicia for shipping on demand, the ability to update tracking after a label has been printed, more customer and order analysis tools, Canadian address validation,. I would also like to see very cheap or free new channel addons for very low volume channels, so we can try new ecommerce platforms without committing to the minimum package per month.

Advice to Others

If you are a medium to large volume seller online, I highly recommend this software, it makes a huge difference in the way we process orders, and is a huge time saver. Using shipworks has made packing the mail take on average five or six hours less per day, and I now no longer dread packing the weekend mail on Mondays. Highly recommended.

Source: Capterra
 

jeff from sound barrier
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2016

July 2016

Simply....THE BEST!!

Ease-of-use

Functionality

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have used SHIPWORKS almost since their inception.could NOT imagine my days without it!so ez to hook up and customer service could NOT be any nicer.actually act like they care....shocking!!

Pros

i never give it a thought.just does it`s thing in the backround & just plain works.

Cons

HUH??

Advice to Others

just get it!

Source: Capterra
 

Anthony from Niji Entertainmnet Group, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2016

June 2016

Game changer!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
Value for Money
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Support

We have been using ShipWorks now for a few years. We manage multiple web-stores and thousands of customers. ShipWorks made it possible for us to lower our total processing time per order to just seconds.

Reliable and easy to use, by far our favorite software.
Customer service is always available, knowledgeable and friendly.

Pros

Ease of use
Cost effective
Reliable
Scalable
Robust

Cons

Does not do dishes or windows.

Source: Capterra
 

Lucas from Street Imports Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2016

June 2016

Lacking shipping options and inventory management

Ease-of-use

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Product Quality

Customer Support

Value for Money

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Need to add other shipping companies such as Purolator, CanPar , Canada Post, etc...
Also, an inventory system that communicates with all sales channels would be stongly suggested. Otherwise you'll be left behind by the competition

Cons

Lack of shipping companies
no inventory management
Cannot easily compare rates from different shippers - difficult process

Source: Capterra
 

Jake from Data T

December 2014

December 2014

Life before ShipWorks was like not having a cell phone

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

ShipWorks rocks. My life used to be spent copying and pasting addresses. Today, I actually get to spend time running my business. This is the 3rd shipping solution that we have tried and would be totally surprised if anyone has a better offer out there.

Source: Capterra
 

Diana from Dee's Designs

September 2014

September 2014

Service is Always Awesome

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I love the software, but the support is absolutely amazing. I'm the kind of person that usually figures stuff out on my own, but ShipWorks is so helpful that I actually like talking to them. They always provide suggestions on how to make my shipping even better so that I save more money. I could not be more satisfied.

Source: Capterra