About ShipWorks

ShipWorks is an on-premise shipping software for e-commerce companies, online retailers and warehouses of all sizes. Key features include import-shipping information, print labels, automated tasks and scheduling, workforce management and reporting. It is compatible with Windows XP and newer Windows operating systems. With ShipWorks, users can automate tasks such as printing invoices, updating shipping details and sending emails. Users can also compare and negotiate prices from different carriers and services for each package. Built-in documentation helps users generate required forms with shipping information for international shipping. ShipWorks is compatible with multiple online marketplaces and shopping carts including Amazon, eBay, BigCommerce and Magento....

ShipWorks Pricing

Starting price: 

$25.00 

Free trial: 

Available

Free version: 

Not Available

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ShipWorks User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 32 reviews

User Profile

Ray

The Lenci Group

Verified reviewer

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

3

Value for money

5

Customer support

5

Functionality

5

Reviewed April 2018

Reliable, professional CS and a robust tool

Pros

The flexibility and customization is everything an ecommerce firm needs. From managing our backorder to sending vital vommunications, Shipworks probably does a lot more than what we currently use it for. I love it!

Cons

Not being a cloud based system really stinks. It makes having employees in multiple locations, to work in the same data very difficult. It actually prevents us from scaling our business because if we could have more users see and utilize the same database in various locations in the US we could employ more people and designate specific tasks to streamline fulfillment and customer service.

Brad

Self Employed

Verified reviewer

Company size: 2-10 employees

Industry: Consumer Goods

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

4

Value for money

4

Customer support

4

Functionality

4

Reviewed March 2020

Its OK but I have my issues

Like I said it works, so not much to complain about. I am thinking of switching to a web based solution that won't charge me for every store I have.

Pros

It works. gets the labels printed on our zebra printer. communicates back to the website with the status update and tracking info. These are pretty much the basics that are required.

Cons

I hate that it's installed on your computer. This means that you can only do your print from the computer in the office that's set up. You have to create all your label templates, packing slips, etc. on that computer. So if anything happens to the computer you have to go through a whole new setup process. I have gone through this with a crashed computer and it was a big deal. I also dont' like that for every software or store you run, you have to get a new license from shipworks. This adds up the cost pretty quickly. I have multiple sales channels on different domains, and I have to pay Shipworks their fee each month for EACH channel. Not cool.

Josiah

Woodstove-FireplaceGlass

Verified reviewer

Company size: 2-10 employees

Industry: Glass, Ceramics & Concrete

Time used: More than 2 years

Review Source

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed June 2021

The best customer service

Overall Shipworks has fantastic customer service and goes the extra mile to provide the best shipping solution.

Pros

This software has been customized for our needs including automated actions to simplify our process.

Cons

The software has had a little trouble pulling in our custom options titles from Magento 2. They are currently working on a solution though.

Allyse

Baby Cubby

Verified reviewer

Company size: 11-50 employees

Time used: Less than 2 years

Review Source

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

3

Functionality

4

Reviewed February 2019

Couldn’t do my job without it!

In general it has been great and gets the job done for what we need!

Pros

Y personal pros of shipworks would be the ability to communicate with our warehouse from our retail store. We share inventory- so we would not make it if we didn’t have a sure way to communicate what product is coming from where, and tracking it we have shipped it or not. It gives us a sure knowledge that our customers are getting what they ordered online and for in-store pickups.

Cons

My cons would be the glitches that often happen while using shipworks. It will just stop working or not load on our computer which can cause some harm when it comes to communication between our store and warehouse. At times we will have certain drop down options that just disappear- and we have to reload the whole program.

Brittany

Good Food Inc

Verified reviewer

Company size: 201-500 employees

Industry: Food Production

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed May 2021

ShipWorks Review

Before this software it was extremely tedious to process our orders. ShipWorks makes this so much easier and faster!

Pros

This software streamlines any of our online purchases into one database. The software makes it easy to process and ship any of our products.

Cons

It is difficult to learn the software by yourself. Customer service will help with the learning process.

Reasons for switching to ShipWorks

Streamline orders

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