--- title: "Extensiv Order Management Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Extensiv Order Management. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Extensiv Order Management is a good fit for you!" source_url: "https://www.softwareadvice.com/scm/skubana-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Enterprise Resource Planning Software](https://www.softwareadvice.com/erp/) / [Extensiv Order Management](https://www.softwareadvice.com/scm/skubana-profile/) / Extensiv Order Management Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/scm/skubana-profile/) Reviews [Alternatives](https://www.softwareadvice.com/scm/skubana-profile/alternatives/) # Extensiv Order Management User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 114 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.7/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 88 reviews (77%) - 4 stars: 21 reviews (18%) - 3 stars: 3 reviews (3%) - 2 stars: 1 reviews (1%) - 1 star: 1 reviews (1%) ### Most mentioned pros - Extensiv is incredible if you are an omni-channel business that always have to worry about proper order routing and inventory allocation. - The platform is super simple to use, and never have to worry about any issues related to data syncs with Shopify. - I like the simplicity and the overall reliability of this service. ### Most mentioned cons - In a time where speed matters and time is expensive. - It seems like we do not have control over the timing of when orders are imported to Extensiv which causes the tags to get lost during the import timing (shopify > extensiv). - FedEx multiple boxes discount does not sync accurate from our account. When done in our software multiple boxes usually we get discounts. ## Extensiv Order Management customer reviews Showing reviews 1-25 of 114 (page 1). ### Exactly What We Needed - Switched from a Competitor and Have Never Looked Back. Great Software! - Overall rating: 5/5 - Reviewer: Eric H. - Verified reviewer: Yes - Industry: Consumer Electronics - Product usage: Used daily for less than 6 months - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like about Skubana is that it seems to be designed by an actual business owner instead of some programmers who think they understand what business people need to run a business. While just about any program out there can help with connecting the various channels (ie: Amazon, eBay, Newegg, BigCommerce, etc) Skubana shines in that it also tracks Analytics to make business decisions necessary to grow and optimize your business. We started with Jazva, which promised a lot, but failed to deliver on so many counts (and customer service was absolutely terrible) and so my expectations when checking out Skubana was actually quite low. However, I've been pleasantly surprised and actually excited at the level of customer service you receive. You have a dedicated account manager as well as chat support (instead of the ol' bait and switch technique where you get a great account manager and then Tier 4 Help after a month). Our account manager has been there since day one and answers emails within hours, which is fantastic. Especially when you're learning. In addition, their programmer, represetative was fantastic and helped load a ton of data into the system to help with our metrics (another thing the competition couldn't do) and was pleasant to work with as well. Finally, what I like about Skubana is their partnerships in the industry. The representative gone above and beyond to connect us with partners to further cater to our unique business needs. NET: We love Skubana! #### Cons While the Analytics are a definite pro and what sets them apart from the industry, Skubana could improve with how they're laid out. Data right now is everywhere in their Analytics module and sometimes it's hard to find what you're looking for. However, to combat that, we've created a spreadsheet that better organizes the data, making it easier to read. Again, though, Skubana is the only company that we've found that has this type of granular data (channel fees, velocities, etc) -- and they've also said they're looking to revamp their metrics section, so hopefully it will be easier to read. --- ### Exceptional software in a simple package. - Overall rating: 5/5 - Reviewer: Chris C. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We could not function without the bridge that Extensiv provides. I use this software all day and I'm thankful we have it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There is a simple and easy-to-navigate feel to it. It never feels overcomplicated to use. I can train an employee to use Extensiv in a few minutes and they are comfortable within a day. #### Cons The speed at which the backend works is slower than I'd like. In a time where speed matters and time is expensive. I wish the server speed was a bit faster. #### Reasons for choosing Extensiv Order Management It was just always the software that worked the best for us. --- ### Extensiv Review - Brandon Blackwood NY - Overall rating: 3/5 - Reviewer: Neema F. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered Overall this system taught me a lot about what our business needs in a new IMS/OMS. The importance of syncing capabilities, and order flow. I learned how to optimize my warehouse outbound ops in terms of how/when I import orders. This has been very helpful for me. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros - The ability to set up a "Virtual warehouse" for pre-orders - Orderbots and the ability to control how and when orders import into our WMS- Tagging each collection/batch of SKUs so it is easier to pull reports based on SKU count #### Cons The inventory syncing capabilities are very slow and has effected our website multiple times. We have oversold/undersold units due to incorrect inventory updates pushed from SKUBANA to Shopify. --- ### Extensiv Order Manager at Medify Air - Overall rating: 4/5 - Reviewer: Louis H. - Verified reviewer: Yes - Industry: Consumer Electronics - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered Overall Order Manager has become an integral part of our order flow and processing. It has been very reliable and easy to use. Our service agents can easily look up orders for customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that Extensiv Order Manager's interface is easy to navigate with each section in different "tabs". The user manager allows the admin to customize which tabs a user can access. I love the warehouse routing functionality as well as the ability to create orderbots. The filters on the order search page help find orders quickly. #### Cons Sometimes the product runs a little slow. Some areas have minor glitches and require a reload. I experience some issues trying to run Order Manager simultaneously as Warehouse Manager. #### Reasons for choosing Extensiv Order Management Easier to use and had support for multiple warehouses including 3PL warehouses. --- ### Great platform - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered All in all I highly recommend this platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros We've been using Skubana for more than 2 years now. It was a game changer for us. It's great to have everything under one roof. Since we joined it looks like they've spent a great effort on fixing small bugs and now they're starting to add new features. All in all I highly recommend this platform. #### Cons Small bugs and annoyances which I know they are working on fixing. #### Reasons for choosing Extensiv Order Management Cin7 was lacking features and was horribly expensive. #### Reasons for switching to Extensiv Order Management Skubana is more robust. --- ### Excellent software & support - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2019 - Review source details: This review was submitted organically. No incentive was offered Positive - platform allowed us to leverage multiple sales channels, synchronized inventory across multiple warehouses, and has been created with scalability in mind #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We utilize Skubana for order routing and inventory management. It's a fantastic platform that has helped us leverage multiple additional technologies. Their support and account management staff are exceptional as well. Highly recommend. #### Cons Implementation is a bit tedious and you'll need to be well-versed in all of the functionality prior to flipping the switch. Give 2 weeks for testing post implementation and education. Steep learning curve. #### Reasons for choosing Extensiv Order Management Stitch declined to offer us services with their sales rep stating Stitch would be "too expensive" for our tastes (Skubana became the obvious alternative). Stitch has since tried to vie for our business, unsuccessfully. --- ### Not very user friendly - Overall rating: 3/5 - Reviewer: Jessica A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered I did not have a good experience using the software. It only lasted a few months in our systems due to its difficulty in using it. I am sure that it does give all the functions for order management inventory and control. However, its difficulty and becoming familiar with the software, as opposed to other ones is not worth it. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros I honestly did not care for this order management software. It was not very user-friendly compared to the things I’ve used in the past, and this became very frustrating and difficult to get things done in a timely matter. #### Cons I did not like how not user-friendly it was #### Reasons for switching to Extensiv Order Management We thought it would be easier and this is what our warehouse wanted us to do so we tried it for a few months. --- ### Great software to manage multiple channels. - Overall rating: 4/5 - Reviewer: Anais H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Easy to use, can integrate with multiple platforms to keep everything in one place, easy to customize needs especially with orderbots, inventory or order issues are easy to resolve #### Cons At times, it's so customizable that you need support to help set something up that feels like it should be intuitive. --- ### Quit shopping and sign up now! - Overall rating: 5/5 - Reviewer: paul l. - Verified reviewer: Yes - Product usage: Used daily for less than 2 years - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Skubana has people you can actually talk to, they know their business and understand yours. If you're looking for a selling platform then look no further. I've been in contact and used many. Channel Advisor: I never signed up with CA since tier pricing is a joke which is always to their advantage and you still need to hire many additional companies to actually make all the gears turn. Sku Vault: I was with this company for 4-6 months and by far the absolute WORST out of all of them, 3k+ start up fees to launch on a platform that never worked. Overselling often and only way to contact them to resolve was to "submit a ticket" to an email system that had "bugs"(I have e-mails to prove this) I was forced to leave Sku Vault and go back to Stitch labs. And of course, you can't get the start up fees back. Stitch labs: My second favorite (behind Skubana) and actually a good company. I was with for a few years and they were good but still they're missing tools I needed which skubana has. Seller Cloud: paid the fees+ start up and never went live so it was a loss. I was sold on many tools they said they had and the further I dug (after start up fees paid) I realized they were not a fit. --- ### Requirement if you know how important automation is nowadays. - Overall rating: 5/5 - Reviewer: Kyle J. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2018 - Review source details: This review was submitted organically. No incentive was offered I started with Skubana almost a year ago. I had no Idea what I was doing. Orders were getting out of control so I know I needed to do something quickly. I researched them all, tried Skuvault, brightpearl, stitch labs, Fishbowl, Unleashed and many more. They all did some things okay but lacked some major features we needed. Skubana had them all; most notably automatic PO, Order filters (you can automate pretty much anything with these),All the analytics you could ever need, even broken down to a order level. - plus some I did not know we needed until we started using it; then looking bad I don't how we even managed without them- like audit controls and automatically routing orders to different warehouses. Skubana truly feels like it was built for the modern day eCommerce business. It's the only program I have found that you can tell was built by sellers for sellers. Some of the others feel like they were built 20 years ago and is only supported by a technical team that have no selling experience on modern day marketplaces. All in All - If you are serious about growing your eCommerce business then you should give it a try, you won't regret it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use Automation Amazing customer service Automatic PO Audit Controls All shipping carriers Connects seamlessly to WMS software + every other program you need Unlimited listing SKUS per marketplace Easy to migrate and get started FTP to connect directly to your supplier Complete dropship automation #### Cons It is all in USD, it can do conversions perfectly but because we are in Canada it required some quick conversions at times. --- ### Great platform for SMB's and managing omni-channel fulfillment - Overall rating: 4/5 - Reviewer: Mac B. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Extensiv is incredible if you are an omni-channel business that always have to worry about proper order routing and inventory allocation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Functionality: 4/5 #### Pros Extensiv has been integral to our organization and routing orders to the specific warehouse for fulfillment. The platform is super simple to use, and never have to worry about any issues related to data syncs with Shopify. #### Cons Not much to complain about, the only thing I can think of is it's quite expensive. --- ### Great platform, good support, easy to use. - Overall rating: 5/5 - Reviewer: Vik P. - Verified reviewer: Yes - Industry: Textiles - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2020 - Review source details: This review was submitted organically. No incentive was offered I am glad we gave Skubana a shot it helped us automate more of our business, saved us a considerable amount of $$ on payroll and overall just helped us grow our business over the last year plus we have been using them. I do not usually write reviews, but felt the need to do so in this case with the hope it will help others that find themselves in the same situation i was in. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We are a high volume e-commerce company selling across many sales channels for 10 years now. During those years we have tried many different platforms and none of them really worked out for us, they all always did some things right and many things wrong. Skubana was our last try before trying to build our own platform (which could be costly and come with a lot of headaches). Fortunately for us and kind of surprisingly, Skubana turned out to fill 99% of our needs. They have direct integrations with all the majors sales channels and other e-commerce tools/softwares and they also have indirect (via third party) integrations with the rest of the lesser known tools and software one may need to run their ecom business. They priced out much better than the previous platforms we used in the past and they offer support via chat at all times on top of having your account manager to help you out. #### Cons The native shipping labels creation, but you can connect to other tools that can get the job done. #### Reasons for switching to Extensiv Order Management Skubana has more up to date features. --- ### A lifesaver in the industry - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It truly did help us with our inventory/shipping management on multiple channels #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros After attempting multiple inventory management, omni channel, shipping management systems, Skubana was a breath of fresh air. The capabilities inside of this system brought us to the next level in our business. We were able to automate nearly the entire process while receiving detailed reports on various aspects of the business. The UI is very intuitive and simple to navigate. The customer support is quick to respond and the development team really does listen. The price is right on par for the capabilities and automation it brought to our business. #### Cons Building out a more robust reporting feature would be wonderful. From high level reporting to deep diving. #### Vendor response Thanks for the wonderful review and feedback! Replied April 2018 --- ### Awesome Software, Brilliant Customer Service - Overall rating: 5/5 - Reviewer: Ben M. - Verified reviewer: Yes - Industry: Retail - Product usage: Used daily for less than 12 months - Reviewed: December 2016 - Review source details: This review was submitted organically. No incentive was offered We have been using Skubana for about a year now and it has really fixed our inventory issues. The best part - the staff. Emily walked through onboarding with us every step of the way and is still available to jump on a call or respond to us with questions. We have about 30,000 SKU's with inventory in our own warehouse and amazon.com - so we needed a software that worked well with both. We tried 5 different programs before Skubana, so we did our homework. We also used different shipping programs before, but Skubana eliminates those and really works well as an all-in-one solution. So, the bottom line is If you are looking for an all in one solution to keeping track of inventory on all your platforms, issuing PO's, shipping, don't look any further. Skubana is the best. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use. Customer Service. #### Cons Price. --- ### Main Inventory Functions very reliable; other secondary functions not so much. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for less than 2 years - Reviewed: August 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Skubana's inventory system is very reliable. It tracks outgoing and incoming units well and rarely if ever gets the units wrong. If you are looking for Inventory Management software mainly to track your inventory across multiple platforms, which you should, then Skubana works great. #### Cons Although the interface looks nice, there is a lot of work that can be done. A LOT of the bulk functions need to be done by uploading spreadsheets. Even simple things like selecting/editing multiple items is not an option. If you want to edit something you have to do each of them individually or upload a spreadsheet. Skubana needs to improve on a few of their secondary functions: Their shipping module is very inefficient and time consuming, and if you want any sort of efficiency you would probably use another shipping software. --- ### Skubana frees up time to focus on growing and scaling your business. - Overall rating: 5/5 - Reviewer: Sam S. - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros If you are serious about growing you e-commerce business you need an automated system to manage inventory and link all of your sales channels in one central location. Skubana solved this and then some for us. Designed specifically for e-commerce businesses this software has all the necessary tools that other competing software's may lack because they were designed for general business applications outside of the e-commerce realm. Exactly what we needed to automate repetitive, non revenue generating tasks to free up time to focus on scaling our business. Would definitely recommend to other e-commerce sellers. #### Cons Takes time to fully learn the software when just beginning. Complicated integrations may run into unique issues, but support staff is friendly and available to help. --- ### Good but can be improved - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great for what you need in terms of an everyday order software but like all things there is room for improvement. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love how user friendly this software is. I was new to e-commerce and this did not make the transition overwhelming. #### Cons Too many glitches. Search feature needs work and can be very particular. Add in a space after an order number and you'll get zero results. Can be very annoying. --- ### Skubana is best of niche for small business - Overall rating: 4/5 - Reviewer: Jeff C. - Industry: Sporting Goods - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use Skubana to ship 2500-3500 units annually. We use it to track inventory, sync with Shopify and sync with FedEx and USPS. We process manual orders and wholesale and retail sales that populate automatically through Shopify. Skubana requires us to use a point of sale software, an accounting software and software to communicate between those two systems. It's not the most robust system or the easiest to use, but you do get a knowledgeable person to help when you call. Their support shuts down with east coast hours, which is a hassle for those of us on the left coast, but again, they do a good job when you reach them. We haven't found anything any better for the money. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros It syncs with Shopify and FedEx. #### Cons The interface (the screen you look at when you use it) is crowded with information we don't need which makes it hard to find what we do need. Shipping information, for instance, resides in 4-5 different places. It takes 20 key strokes to print a shipping label and packing slip. Why can't you ship an item without first creating a shipping queue? --- ### Skubana Simple and Intuitive yet Powerful - Overall rating: 5/5 - Reviewer: Josh L. - Industry: Sporting Goods - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered An easy to jump into solution for all of my inventory management need. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I really like how intuitive and straight forward it is. With very little training, my team was able to get up and running very quickly in a time crunch. Skubana really seems to have almost everything we need to sort out the inventory side of our business. The fact that the owner comes from a background of eCommerce is very clear as the software works great for running small to medium size eCommerce operation. #### Cons As we're still getting setup, the issues that are problematic with it for us will likely get sorted out one way or another. That said, we would like to see the MPN on pick lists and packing lists. Being able to maintain settings view setting on more screens would be helpful. I'd like to see inventory numbers on the pick list so we could look for inventory issues while picking. Like I said, we're new to Skubana, getting settled in and figuring out our way through it. My list of issues is basically a summary of what we're sorting out over the last few weeks. But I can't imagine having some form of similar issue with other software. #### Vendor response Thank you for sharing your feedback of your experience on Skubana. Your advocacy is truly valued and appreciated! Happy Selling! Chad Replied June 2017 --- ### Smart, Simple and Affordable. The perfect "AI" for Orders, Inventory and Analytics. - Overall rating: 5/5 - Reviewer: Amauri C. - Industry: Internet - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2017 - Review source details: This review was submitted organically. No incentive was offered As a lean, frugal, and fast growing startup that sells products direct to consumer via multiple online channels, we needed a platform to manage complex orders, control inventory from different vendors, and provide useful analytics to help us focus on what matters to us: grow our business. Skubana does that. It's smart, simple and affordable. It's the "AI" for Orders, Inventory and Analytics. And the onboarding and support team is responsive, knowledgeable, and customer oriented. If you are looking for a comprehensive, still affordable platform, I strongly recommended you consider Skubana. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to setup up and use Comprehensive feature set Affordable, compared to similar platforms Responsive and efficient customer support #### Cons No listings content management --- ### The company really takes care of you! - Overall rating: 5/5 - Reviewer: Eric B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered They also get back to you immediately and answer all my questions - this is huge. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is not only error-free but allows us to integrate all the moving pieces. This is a huge relief for us. #### Cons I don't see any downside to this company at all. --- ### Skubana definitely has great value! - Overall rating: 5/5 - Reviewer: Doug S. - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2017 - Review source details: This review was submitted organically. No incentive was offered It's amazing, the number of tools included in the Skubana eCommerce management system. My biggest challenge has been to make sure all data is entered so the system can work. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros A very detailed eCommerce management system from inventory control thru determining your best and worst selling products. The Skubana system has been well thought out and updated features are being added steadily. It is a great value for the tools that are available in one system! #### Cons The system learning curve is longer than I would have liked, although after trying several other systems they appeared similar. #### Vendor response Thanks Doug for your feedback on Skubana! We appreciate your business and we're looking forward to bigger things with you this year. Replied January 2017 --- ### Promising - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used weekly for less than 12 months - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Order process is good, with user friendly user interface. Inventory management is excellent and meet our requirements. Supports Listing SKU and has out of the box integration with eBay and other sales channels. #### Cons We avail their service for 1 year. But we have not fully used it. Does not integrate with Australian couriers. Does not support different currency. --- ### Skubana is a great software overall, very friendly and in my opinion has the most versatile platform - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros It has a very friendly User interface, good service and a lot of integration options. For me, the biggest advantage with it was the orderbots, this feature basically lets you customize and automate your order process depending on many variables. For example from which warehouse did the product come, what sales channel did the sale come through, what label does it have (you assign this personally), and others. This makes the software exceptional and very versatile. #### Cons There are some glitches with ebay Global shipping program, the price that shows in skubana includes the global shipping which the client pays directly to ebay, we asked for this to be fixed since last year and nothing yet... This has been the only issue with them --- ### Easy to Use Software with even better Tech Support - Overall rating: 5/5 - Reviewer: Adrianna S. - Product usage: Used daily for less than 12 months - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Straightforward function and display, easy to navigate. Very helpful Account Manager who provides comprehensive support, solutions to any problems faced. #### Cons As with every software, some limitations or unavailable functions. However, have been able to work with Skubana team to implement new and desired functions. #### Vendor response Thank you for the great feedback! On behalf of the Skubana team and myself, thank you for being a client. We're tremendously happy to hear that you're loving our software and our support! If we can do anything to help even further, please do not hesitate. Chad Rubin Co-founder & CEO, Skubana Replied June 2018 ## More reviews [Next reviews](https://www.softwareadvice.com/scm/skubana-profile/reviews/?page=2) --- Extensiv Order Management Reviews, Pros and Cons - 2026 Software Advice