Overall experience was good. Implementation + Training and Go-Live was simple and easy.

Pros

Easy of use + custom modifications made , based on our subscription model. We use the software on a daily basis and it is pretty simple to use.

Cons

In the beginning we were unable to print labels in bulk at once. However, there was a modification made later.

Snapfulfil's reliability and flexibility has empowered our operation at every stage of our growth.

Pros

Snapfulfil is a great solution for our operation because of its reliability, flexibility and ease of use. It's simple to train new users and we have the ability to change rules to suit our needs as our operation grows. This flexibility allowed us to expand from serving our own customers to serving the customers of hundreds of retailers after our acquisition by Phillips Pet Food. Also, the management team is incredibly knowledgeable and accessible.

Cons

Support hours do not cover a big chunk of our operating time and 24x7 support, which would only be used in case of emergency, costs extra. Certain changes that seem to be very simple wind up taking a lot long than expected or are not possible because of how the database and rules are set up.

Customer Service leaves something to be desired and software has limitations

Pros

The software is really easy to use. Also, this review is not ideal... The only thing I like about snap is that the interface is user friendly.

Cons

There are a lot of limitations to this software. Every time that we want something changed is a massive ordeal getting customer service to figure out how to do it. Most of the time I have to tell them exactly what is needed. They put the work on us instead of figuring these things out for us. They are pretty expensive and I would like customer service to be more knowledgable. Every time I call I often get a new person to our account and its very frustrating.

Affordable WMS with surprisingly strong suite of functionality

Pros

The product compares well to better known, far pricier systems but moreover there is a core of strong people at Snap in the UK with the right mix of creativity, initiative and intelligence married with a focus on customer requirements. This makes changes and development a constructive exercise even if the costs of development ultimately prohibit the implementation. Additionally the SAAS structure meant the normal barrier of implementation costs, and scaling to new facilities is more palatable

Cons

There are some curious limitations to mobile printing solutions that we haven't been able to overcome and the fixation on STU/LPNs is a common WMS feature that becomes an issue for anyone not looking to move FPs at all. The downside of shared learnings making their way into general release is the competition learning from your invention....but that's a two way stream.

We have downsized in a good way

The setup was pretty easy but the usage was tough in the beginning. We had to train all the fulfillment and warehouse crew to use the system and that took us a few months. I have to say their customer service made the transition smoother than we anticipated and the saving speak for itself.

Pros

We have had the system for over two years now and in those two years we have been able to cut our staff to almost half and eliminated storage space. We have saved thousands of dollars since the start of Snapfulfil in our company.

Cons

The beginning of using the software was rough and with any other wms software you run the chances of the system going down and your production being low.