Snapfulfil's reliability and flexibility has empowered our operation at every stage of our growth.

Pros

Snapfulfil is a great solution for our operation because of its reliability, flexibility and ease of use. It's simple to train new users and we have the ability to change rules to suit our needs as our operation grows. This flexibility allowed us to expand from serving our own customers to serving the customers of hundreds of retailers after our acquisition by Phillips Pet Food.

Also, the management team is incredibly knowledgeable and accessible.

Cons

Support hours do not cover a big chunk of our operating time and 24x7 support, which would only be used in case of emergency, costs extra.

Certain changes that seem to be very simple wind up taking a lot long than expected or are not possible because of how the database and rules are set up.

Affordable WMS with surprisingly strong suite of functionality

Pros

The product compares well to better known, far pricier systems but moreover there is a core of strong people at Snap in the UK with the right mix of creativity, initiative and intelligence married with a focus on customer requirements. This makes changes and development a constructive exercise even if the costs of development ultimately prohibit the implementation. Additionally the SAAS structure meant the normal barrier of implementation costs, and scaling to new facilities is more palatable

Cons

There are some curious limitations to mobile printing solutions that we haven't been able to overcome and the fixation on STU/LPNs is a common WMS feature that becomes an issue for anyone not looking to move FPs at all. The downside of shared learnings making their way into general release is the competition learning from your invention....but that's a two way stream.

We have downsized in a good way

The setup was pretty easy but the usage was tough in the beginning. We had to train all the fulfillment and warehouse crew to use the system and that took us a few months. I have to say their customer service made the transition smoother than we anticipated and the saving speak for itself.

Pros

We have had the system for over two years now and in those two years we have been able to cut our staff to almost half and eliminated storage space. We have saved thousands of dollars since the start of Snapfulfil in our company.

Cons

The beginning of using the software was rough and with any other wms software you run the chances of the system going down and your production being low.

We are a worker's owned Co-operative Bicycle retailer, based in Scotland with shops in Scotland and the north of England. The WMS system that we were using at the time was an integrated function of our retail system (4D) and as we got larger, this was unable to keep up with our requirements. We were working from hard copy printouts and stock-takes were particularly time consuming and difficult We carried out training on SnapFulfil in January 2010, and went into the implementation stage in March. The team from Snap were always on hand to solve any difficulties we had or answer any of our questions. The staff was very quickly impressed with the ease of use of the system and, within a couple of days, had completely settled into the new routine. The system is very user friendly and reduces the risk of errors quite dramatically. The support that we have received over the last 3 years has been fantastic, and this means that we know that any emergency we may have is going to be dealt with professionally and stress free. I would say that we have had two main benefits from using the system. First, the staff is less stressed and work at a better pace; but the main saving has been in manpower. We previously had to employ extra seasonal staff because of the slow nature of our old processes, and now no longer need to do so. This has been quite literally a life saver in the current climate.

SFF Experience and Implementation Review

Pros

The Snapfulfil team is a cut above the rest. They asked the right questions from the beginning to get a great sense of the challenges we faced before suggesting their system as a fit. The team came onsite and did a great analysis, and once we locked into them as a choice, we were up and shipping packages in less than 2 months. Their API is easy to use and easy to interface with. Also, our teams were able to connect to it easily and begin integrating and testing early in the process.

Cons

The largest issue we've faced is around internet connectivity. It's less a factor of the product or vendor and truly a limitation of the physical space we inhabit. Nevertheless, it causes the system to be inoperable when down.

PetFlow.com started using SnapFulfil when it set up its fulfillment center at the end of 2011. After a parting of ways with our old software, the SNAP team was able to get us up and running very quickly, with minimal hardware investment and little impact on our internal dev team. Their knowledgeable engineering team was accommodating to the nuances of our business model, while offering valuable push-back on places where our internal processes needed to improve so that we could make the most of the system. We are a fast-growing and fast-changing environment, and SNAP has kept pace with us every step of the way. When minor issues have come up, their teams have been accessible on off hours to come up with creative solutions to our problems. For example, when we faced prolonged ISP outage in our area of NJ during Hurricane Sandy, the SNAP team had their chief network person available to us immediately and was able to get the entire system onto a backup network. SNAP has been an invaluable partner to us; they do the hardest stuff for us so that we can focus on marketing to and taking care of our customers. If you are trying to make your customers happy by shipping them merchandise, SNAP is the best balance of features, value, and capital savings that is out there.

Overall Snapfulfil is a solid product that allows the operation to run smoothly.

Pros

The software allows you to look at all aspects of the operation in as close to real time as possible. You can easily query results based on the search features and export the data.

Cons

It seems like there could be more built in logic options for some different aspects of the software. For example, a lot of the picking changes I have inquired about require custom modification.

Customer Service leaves something to be desired and software has limitations

Pros

The software is really easy to use. Also, this review is not ideal... The only thing I like about snap is that the interface is user friendly.

Cons

There are a lot of limitations to this software. Every time that we want something changed is a massive ordeal getting customer service to figure out how to do it. Most of the time I have to tell them exactly what is needed. They put the work on us instead of figuring these things out for us. They are pretty expensive and I would like customer service to be more knowledgable. Every time I call I often get a new person to our account and its very frustrating.

Overall experience was good. Implementation + Training and Go-Live was simple and easy.

Pros

Easy of use + custom modifications made , based on our subscription model. We use the software on a daily basis and it is pretty simple to use.

Cons

In the beginning we were unable to print labels in bulk at once. However, there was a modification made later.

Prior to using SNAP we managed our warehouse via our Microsoft Dynamics ERP system. We decided to go with SNAP as we established that SNAP was best placed to provide us with far more efficiencies and control. Don’t get me wrong, we looked at a number of “big players” at that time, but SNAP really stood out for us. SNAP being a SAAS solution fitted our business model due to the low CAPEX spend and timescales. We’ve been using SNAP for a number of years now and it’s still delivering fast and “state of the art” functionality. Setup was a breeze with good clear concise specification documents, and their project managers understand multi picking operations and warehouses. Visually it’s the best I’ve seen, the GUI is very easy to use, and the system works in a logical manner. Biggest benefits of using SNAP for us are ease of implementation and use; power/reliability of the system; Pick Consolidation capabilities and scalability. The robust features and flexibility of SNAP and their superior support team will serve your business well as you grow, as it has ours.

Not bad I wish it had more inventory tracking

Pros

It is easy to use and the people using seam to be fine with it. Not too many issues but the issue we do have seem to repeat often

Cons

Inventory tracking I would like the ability to track inventory transaction and reason for adjustments in and out of the system

Snap Implementation and Experience with Vax LTD

Pros

The Snapfulfil interface is very simple and easy to navigate through. The layout has been designed so that even a novice user can understand how to manage orders and review stock. The simple indicators based on red, yellow, and green make it easy to understand current WIP status at a glance.

Cons

Currently, they only offer an SaaS cloud option. This solution will fit the majority, but I can see why some people would want an "on premise" version.