About SnapFulfil WMS

SnapFulfil is a cloud-based warehouse management solution (WMS) suitable for a range of industries including B2B and B2C retail, 3PL, manufacturing, food and beverages and electronics. Key features include receiving, put-away, inventory management, picking, dispatching and reporting.

SnapFulfil offers space utilization feature that allows storage planners to design and implement floor plans with maximum storage. The route optimization feature allows managers to plan shortest routes for the delivery trucks. It also supports Parcel Labelling that helps in tracking movement of items across the supply chain.

SnapFulfil supports multiple picking methodologies including multi-zone, wave, pick and pass and more. It also includes...


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13 Reviews of SnapFulfil WMS

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July 2018

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Lokesh from Hunt A Killer

Verified Reviewer

Company Size: 11-50 employees

Industry: Entertainment

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

July 2018

Overall experience was good. Implementation + Training and Go-Live was simple and easy.

Pros

Easy of use + custom modifications made , based on our subscription model. We use the software on a daily basis and it is pretty simple to use.

Cons

In the beginning we were unable to print labels in bulk at once. However, there was a modification made later.

June 2018

Mark from PHIDO

Company Size: 11-50 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

June 2018

Snapfulfil's reliability and flexibility has empowered our operation at every stage of our growth.

Pros

Snapfulfil is a great solution for our operation because of its reliability, flexibility and ease of use. It's simple to train new users and we have the ability to change rules to suit our needs as our operation grows. This flexibility allowed us to expand from serving our own customers to serving the customers of hundreds of retailers after our acquisition by Phillips Pet Food. Also, the management team is incredibly knowledgeable and accessible.

Cons

Support hours do not cover a big chunk of our operating time and 24x7 support, which would only be used in case of emergency, costs extra. Certain changes that seem to be very simple wind up taking a lot long than expected or are not possible because of how the database and rules are set up.

June 2018

Shar from Winc

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

2.0

Customer support

3.0

Functionality

2.0

June 2018

Customer Service leaves something to be desired and software has limitations

Pros

The software is really easy to use. Also, this review is not ideal... The only thing I like about snap is that the interface is user friendly.

Cons

There are a lot of limitations to this software. Every time that we want something changed is a massive ordeal getting customer service to figure out how to do it. Most of the time I have to tell them exactly what is needed. They put the work on us instead of figuring these things out for us. They are pretty expensive and I would like customer service to be more knowledgable. Every time I call I often get a new person to our account and its very frustrating.

February 2021

Sam from Watch Gang, Inc.

Company Size: 11-50 employees

Industry: Apparel & Fashion

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2021

Snapfulfil Allowed Our Company To Open Our Own Warehouse

Snapfulfil has allowed our company to open our own warehouse and reclaim control of our product and processes from 3rd Party providers. Thanks to Snapfulfill, we have been able to replace a handful of 3PLs with a handful of employees. From the initial negotiations to the Go-Live, the Snapfulfil staff was attentive, flexible, and eager to help in any way they could. This ensured not only a successful implementation but a trusting relationship from the very start.

Pros

Snapfulfil was extremely flexible in building our platform perfectly to align with our company's needs and existing infrastructure. And despite a relatively modest Go-Live, Snapfulfil has allowed us to scale easily and without sacrificing accuracy of efficacy. It's exceptionally easy to use/teach and allows the warehouse staff to work autonomously without relying on the continued direction from management.

Cons

As with any custom software, there are occasional bugs that arise. Luckily, the support staff can always be reached immediately and are ready to assist in a timely manner.

Response from Synergy Logistics

Replied February 2021

Thank you for that wonderful review Sam! We really enjoy working with the team at Watch Gang!

May 2015

Alan from The Cotswold Company

Industry: Furniture

Time Used: More than 2 years


Ease-of-use

4.5

Customer support

4.0

Functionality

3.5

May 2015

Affordable WMS with surprisingly strong suite of functionality

Pros

The product compares well to better known, far pricier systems but moreover there is a core of strong people at Snap in the UK with the right mix of creativity, initiative and intelligence married with a focus on customer requirements. This makes changes and development a constructive exercise even if the costs of development ultimately prohibit the implementation. Additionally the SAAS structure meant the normal barrier of implementation costs, and scaling to new facilities is more palatable

Cons

There are some curious limitations to mobile printing solutions that we haven't been able to overcome and the fixation on STU/LPNs is a common WMS feature that becomes an issue for anyone not looking to move FPs at all. The downside of shared learnings making their way into general release is the competition learning from your invention....but that's a two way stream.

October 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

October 2018

We have downsized in a good way

The setup was pretty easy but the usage was tough in the beginning. We had to train all the fulfillment and warehouse crew to use the system and that took us a few months. I have to say their customer service made the transition smoother than we anticipated and the saving speak for itself.

Pros

We have had the system for over two years now and in those two years we have been able to cut our staff to almost half and eliminated storage space. We have saved thousands of dollars since the start of Snapfulfil in our company.

Cons

The beginning of using the software was rough and with any other wms software you run the chances of the system going down and your production being low.

February 2021

Luis from Truepill

Company Size: 201-500 employees

Industry: Pharmaceuticals

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

February 2021

Gets The Job Done

Overall SnapFulfil WMS has been a great system to use with many in depth features that have improved how our company functions operationally and logistically. After the initial learning curve with how everything functions and their purpose, it has worked wonders for us.

Pros

There were many features that go in depth to help operational improvement and statistics. There was a slight learning curve and being able to utilize all features correctly. This is the first time our company has used this type of software and has been very useful, especially with inventory management.

Cons

There's some features that could be slightly improved like mass selection on products, orders, etc. Too many subcategories, but that could probably be fixed to be made simpler.

Response from Synergy Logistics

Replied February 2021

Thank you for your review Luis! We have enjoyed working with your team!

June 2018

Darrin from ASEA

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

June 2018

Not bad I wish it had more inventory tracking

Pros

It is easy to use and the people using seam to be fine with it. Not too many issues but the issue we do have seem to repeat often

Cons

Inventory tracking I would like the ability to track inventory transaction and reason for adjustments in and out of the system

June 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

2.0

June 2018

Snapfulfil is a nice tool for when the company is growing, it is simple and easy to use.

Using the software, we as a start-up were able to learn and create common processes to match the software's' requirements.

Pros

Since it is a web-browser based software, it can be accessed anywhere, and on any device without any sort of installations.

Cons

Can be quickly outgrown. There is no limit on how many orders the software can handle, however, there is a limit to how much the user can control.

June 2018

Julianne from Loot Crate, Inc.

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

2.0

Functionality

3.0

June 2018

Modest system for off-the-shelf use cases

Pros

Contains the features necessary to support basic e-commerce and straight forward use-cases (order and ship immediately).

Cons

Inability to customize, lack of native ability to support subscription business models, or any shipping model beyond immediate fulfillment. Lack of scalable support for multiple shippers.

May 2021

Natalie from Sendoutcards

Company Size: 51-200 employees

Industry: Printing

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

May 2021

Snap questionnaire

Overall experience has been great. Great interaction with any of the Techs that I call with questions or when I need to open a ticket for issue. When tickets are opened online due to the issue rising outside of Snap business hours there is delayed action on these tickets.

Pros

The ease of some of the functions. Inventory Management, Customer Shipments and pick and pack stations

Cons

There has been no training material issued to our company on the HTML5 update. There are different processes that we have been trying to figure out since it's implemented in January. There has been little explanation on items when they fall into a status that has been previously explained as one issue and not another. This has been in both in the live environment and the test environment. (i.e. shipments falling into a marshalled status when orders have been pushed to the test environment, Shipments that error in the live environment go to a Packed stage when all errors have previously gone to a Marshaled state.)

Reasons for Choosing SnapFulfil WMS

The ease of the system and it's functionality with most of our warehouse needs.

May 2013

Bill from Edinburgh Bicycle Cooperative

Time Used: Free Trial


Ease-of-use

4.0

Customer support

4.0

Functionality

4.0

May 2013

We are a worker's owned Co-operative Bicycle retailer, based in Scotland with shops in Scotland and the north of England. The WMS system that we were using at the time was an integrated function of our retail system (4D) and as we got larger, this was unable to keep up with our requirements. We were working from hard copy printouts and stock-takes were particularly time consuming and difficult We carried out training on SnapFulfil in January 2010, and went into the implementation stage in March. The team from Snap were always on hand to solve any difficulties we had or answer any of our questions. The staff was very quickly impressed with the ease of use of the system and, within a couple of days, had completely settled into the new routine. The system is very user friendly and reduces the risk of errors quite dramatically. The support that we have received over the last 3 years has been fantastic, and this means that we know that any emergency we may have is going to be dealt with professionally and stress free. I would say that we have had two main benefits from using the system. First, the staff is less stressed and work at a better pace; but the main saving has been in manpower. We previously had to employ extra seasonal staff because of the slow nature of our old processes, and now no longer need to do so. This has been quite literally a life saver in the current climate.

June 2018

Adam from Loot Crate

Company Size: 201-500 employees

Industry: Consumer Goods

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

3.0

Functionality

2.0

June 2018

Great for pick and pack fulfillments - limited ability to customize workflows and features

Increased business rules for warehouse activities

Pros

Simplicity in overall design and functionality. Great product for well established pick and pack operations.

Cons

Almost no flexibility to adapt or customize the solution in house, need to submit a support ticket for almost every change or add stifles progress.