I have had a great overall experience with Spocket. The app is easy to use and the customer service is excellent. I highly recommend Spocket for anyone looking for a reliable and easy-to-use source for wholesale products.

I really enjoyed the ease of use and the wide variety of products that were available on the platform. It was also great that I could find products from small businesses and that the process of ordering and shipping was so streamlined.

There is not much that I did not like about Spocket. The only thing that I could think of is that it would be nice if there was a way to filter products by color.

Good. The mid-high cost subscription and slightly less margin on some products isn't for everyone but it makes up for it in other ways. The customer support has been pretty good to me any time I've had a question or concern and they're fast to answer. The same unfortunately can't be said about manufacturer chats. Its really hit or miss whether they respond back to you or not, which is a shame.

Out of all of the dropshipping supplier websites, this one seems to consistently have the fastest shipping times for MANY products that will deliver within 1-7 days (some are 1-4, others are up to 7 days, and of course there are some up to 14-20 days). Which is waaaay better than the big generic Chinese suppliers and crucial for modern day dropshipping. This is because quite a few suppliers on Spocket have warehouses in USA too. You'll find hot trending products and even better quality variants too. It also clearly displays the cost of the item, shipping (if its not free) and your profit per sale.

The subscription might be a little more expensive than some and some products leave you with less of a margin compared with the Chinese suppliers HOWEVER, you can get much quicker processing times and shipping, as well as more often than not, a 14 or 30 day product guarantee. This trade off really depends on how you value your customers and the benefits that'll be passed onto them at the expense of ~5% less margin.

The app is filled with random but high priced products. Nothing I like.

To provide context, I signed up for a free trial of Spocket (Shopify app store). As soon as I realized this app is no good (random products with high costs), I made sure to check my membership status before deleting the app from my Shopify store. Under membership, it shows I was on a basic plan and also they made it almost impossible to find the option to cancel so I thought I was good. Guess what, a few days later, I was charged $99 after the trial concluded for the premium plan. I immediately reached out to their customer service team to request a refund. They agreed that there was no Shopify account linked to that Spocket account and that I've never used their services (adding products). They then pretended to submit a refund request and told me they'd reach out soon. This is a lie by the way to delay your refund for as long as possible, they only have a few employees, mostly in Asia, who play different roles and act like they have a whole refund department that reviews cases. After being met with no responses for 13 days, they finally reached out and said no they cannot issue a refund (no surprise here). I have to emphasize the fact that I never even used the service during the trial period, and I did not receive any value from the service for which I was charged (refund requested on the same day I was charged). Additionally, it is very unprofessional that the team initially acknowledged the lack of use and promised a resolution, only to refuse to provide a refund (and took 13 days to do that). This is a warning message for you guys to be careful with these people. The dropship business tends to attract the worst kind of business practices unfortunately.

just brutal. this is the worst customer experience. for what they charge monthly, they service is just gate kept by remote workers across the ocean. they truly have no idea if the suppliers on thier site are even still in business. for every item on spoket I have sold, I have had a success rate of like 20% tops. I have to refund constantly becuase suppliers dont fulfill orders, are not in business anymore. its such a waste, I am choked at this company that much - that I am here to give them a scathing review. Get your act together Spoket.

Not many I can think of really. a terrible experience.

Horrible customer service, they have no idea whats going on with thier suppliers. they do not keep track if they are even still in business. I have had more orders refunded then I have had fulfilled by them. currently looking for another option