SPS Commerce
About SPS Commerce
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Most Helpful Reviews for SPS Commerce
1 - 5 of 481 Reviews
Eugene
Food Production, 11 - 50 employees
Used unspecified
OVERALL RATING:
5
Reviewed December 2023
One Platform For All Our Needs.
Pete
Verified reviewer
Logistics and Supply Chain, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2019
SPS Good overall Solution
SPS has been great to deal with. Highly recommend. Simplifies the whole EDI process.
PROSIntegrates very well with WMS system. Very seamless.
CONSIf a transaction doesn't get sent to our WMS system there is no way for us to have the file resent. We need to contact support. Support however is very quick to respond. Seems like an unnecessary step.
Reasons for switching to SPS Commerce
The other company we were dealing with was to manual of a process.
Remi
Verified reviewer
Wholesale, 2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed February 2024
Poor EDI solution
Unhelpful customer support and quite happy to charge for no service provided.
PROSIt is used by Chemist Warehouse and therefore we have to use it.
CONSThe Assortment module requires manually filling out a 196 column spreadsheet for all SKUs to be included. Half the columns are not applicable to certain products but cannot be left empty. It is simply not fit for purpose.
Vendor Response
Hi, thank you for contacting SPS Commerce! Regarding Assortment, we have a full team ready to help support you through the item uploading process. Our Assortment team can be reached at: assortment@spscommerce.com. Thank you!
Replied February 2024
Anonymous
2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed August 2018
SALES DEPT MORE CONCERNED WITH MONEY THAN CUSTOMER RELATIONSHIPS
We have been using SPS Commerce for quite a while to process orders for one of our major vendor partners who uses DC's to disperse to their stores. Another mid-size chain opted to used them as well. While it takes about 3-4 times as long to process these orders due to the number of steps involved in verification, we were fine with the partnership. When one of our major vendor partners indicated they were going to start using SPS Commerce to create greater visibility, we realized it would increase our volume with SPS Commerce (SC) significantly. The SC sales team was aggressive and persistent in pushing for confirmation of the additional partnership agreement. We were sold on a flat rate contract, which if it started in line with the Vendor Partner implementation date would have been a good deal. When the Vendor Partner delayed, we were basically told "too bad", rather than SC in turn being willing to push the date. They are collecting triple the rate yet not doing the work of processing the orders for this Vendor Partner. It has completely soured our view of SC. We will be addressing this issue with the Vendor Partner and urging them to consider a competitor alternative for order processing.
PROSIt creates visibility and the tech support team is helpful.
CONSLack of integrity from the sales team. We were sold on a flat rate contract set to align with a vendor partnership compliance date. Even though the contract date was a month early (SPS Commerce set the deadline to "lock in" the flat rate to a full month before the implementation date with the major Vendor Partner), the sales rep indicated we would see early implementation of order delivery by signing up. When the compliance implementation date was delayed by the vendor partner, the sales team refused to push the start date or offer any delay in the new heavy fees that are triple the old rate. To date, we are paying another fulfillment company for processing this vendor partners orders, while also paying SPS Commerce triple what our previous months average was to not process them. Not the makings for a win-win partnership.
Anonymous
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed April 2018
We use SPS on a daily basis, but when problems arise there is always a delay in resolution.
Once set-up has been completed correctly the process is smooth. I like that I am able to get notifications of the activities of the POs, Invoices, and ASNs.
CONSThe software is fine, but support needs help. Emailing customer support is a slow process and I don't get same day responses/resolutions. Response from a staff member can take a few days to a week. I typically have to call in to get problems resolved the same day if it's an urgent matter. Error notifications don't provide any details on why documents were rejected. Depending on who is helping with the ticket will depend on the length of time for resolution. I have requested a break down of the EDI flow so I can understand the process better, but have not received additional information and was told there isn't any information on this. Our company has had high turnover and there is no one on staff that has a central understanding of how EDI works.