--- title: "SPS Commerce Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of SPS Commerce. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if SPS Commerce is a good fit for you!" source_url: "https://www.softwareadvice.com/scm/sps-commerce-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [EDI Software](https://www.softwareadvice.com/distribution/edi-comparison/) / [SPS Commerce](https://www.softwareadvice.com/scm/sps-commerce-profile/) / SPS Commerce Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/scm/sps-commerce-profile/) Reviews [Alternatives](https://www.softwareadvice.com/scm/sps-commerce-profile/alternatives/) # SPS Commerce User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 528 ### Secondary ratings - Ease of use: 4.0/5 - Customer support: 4.1/5 - Value for money: 3.8/5 - Functionality: 4.0/5 ### Rating distribution - 5 stars: 267 reviews (51%) - 4 stars: 167 reviews (32%) - 3 stars: 46 reviews (9%) - 2 stars: 13 reviews (2%) - 1 star: 35 reviews (7%) ### Most mentioned pros - Its reliable performance and seamless integrations support cross-platform interoperability, enabling teams to maintain operational efficiency at scale. While there is still room for improvement in onboarding, configurability, and workflow customization, SPS Commerce continues to deliver value by streamlining business processes, improving collaboration, and supporting data-driven decision-making. - It is a reliable EDI platform that supports secure data exchange, order management, and improved transaction visibility. While setup, integration mapping, performance, and support response time can be improved, the platform adds good value by reducing manual work and improving business process efficiency - SPS also maintains a large trading partner network, which simplifies onboarding new EDI customers and helps ensure compliance with customer-specific requirements. ### Most mentioned cons - I'm adding a new vendor number with a current trading partner that's already setup with SPS and i find it's taking to much time to get it done. - We have multiple subsidiaries using SPS that created some confusion as a customer would be set up into the wrong subsidiary but this issue was corrected in a timely manner. - I can't utilize the support chat for DMEDI issues because they don't even have logins to the program. ## SPS Commerce customer reviews Showing reviews 1-25 of 528 (page 1). ### New Updates Have Made the Site Much Easier to Use - Overall rating: 5/5 - Reviewer: Shane O. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have not had to reach out to anyone at the SPS Commerce site because everything has been running smoothly. Direct communication with the person from Grainger who placed the order would really be a plus. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Recent updates have made using the confirmation of orders very easy to use. The check for errors feature is a great way of making sure everything is set correctly before sending the confirmation. #### Cons The monthly cost is still pricey, but SPS Commerce has at least improved the ease of using the site. --- ### SPS Support - Overall rating: 4/5 - Reviewer: Eddie S. - Verified reviewer: Yes - Industry: Food Production - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been a good experience, but as previously stated so issues continue to fester because of a lack of responses from management. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The security of the data sent and received through SPS Commerce. The flow of data to and from SPS Commerce appears to use a secure network and the data is received in a timely manner when transmitted. #### Cons In some cases, it has taken too much time to get in contact with management to get priority issues resolved. #### Reasons for switching to SPS Commerce We switch from Liaison because the customer support provided was not very good. Response time for system issues was very slow. --- ### The best EDI platform out there - Overall rating: 5/5 - Reviewer: Kevin V. - Verified reviewer: Yes - Industry: Sporting Goods - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Works as it should, super reliable and easy to figure out. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Super easy to get set up with and use. Very user friends UI and they are always making improvements. #### Cons Transitioning from their old platform (web forms) to their new one (fulfillment) was a bit clunky but nothing too bad. Other than that, which is over now, everything has been great. --- ### SPS is a winner with us - Overall rating: 5/5 - Reviewer: Laura G. - Verified reviewer: Yes - Industry: Food Production - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've been using SPS for years (even at the previous place of employment) and it has always had an easy workflow with them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They have a quick response to my queries and follow up. the portal is easy to navigate through and there is always help available either by phone, live chat or email. #### Cons We are billed for a new customer set up before there are any transactions taking place. I would prefer they hold off the monthly charge until the first initial transactions are made. --- ### Reliable EDI Solution with Excellent Customer Support - Overall rating: 5/5 - Reviewer: Thuy Hoang Diep L. - Verified reviewer: Yes - Industry: Wholesale - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our overall experience with SPS Commerce has been very positive. It has helped streamline our order management process, reduce manual work, and improve communication with our retail partners. The platform is dependable, and the support team has been excellent whenever we have questions. We would recommend SPS Commerce to businesses that need a reliable EDI solution for working with retailers and distributors. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros SPS Commerce has made it much easier for our company to manage EDI transactions with major retail customers. The platform is reliable, easy to use, and helps automate purchase orders, invoices, and shipment documents. Their customer support team has been responsive and knowledgeable whenever we needed assistance, making the onboarding and day-to-day operations much smoother. #### Cons The initial setup required some time to understand, especially for users who are new to EDI. Some reports and settings could be more intuitive, but once everything is configured, the system works very well. Overall, the benefits far outweigh the learning curve. --- ### Reliable EDI Partner for Growing Retail Brands - Overall rating: 5/5 - Reviewer: Charbel M. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SPS Commerce has been an excellent partner as we've expanded into national retail. Their platform has made it much easier to manage EDI transactions with major retailers, helping us streamline purchase orders, invoices, ASNs, and other critical documents. The onboarding process was smooth, and the platform has been reliable and easy to navigate. As a growing CPG brand, having a trusted EDI partner has allowed us to focus more on growing our business while maintaining retailer compliance. Overall, we've had a great experience and appreciate the value SPS Commerce brings to our operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The platform is intuitive, reliable, and integrates seamlessly with major retailers. It simplifies EDI management, reduces manual work, and provides excellent visibility into orders and transactions. Their team has been knowledgeable and helpful throughout the process. #### Cons Like any enterprise platform, there can be a learning curve at first, but once everything is set up, it's very straightforward to use. --- ### Setting up EDI by way of SPS. - Overall rating: 5/5 - Reviewer: Ann N. - Verified reviewer: Yes - Industry: Packaging and Containers - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been very beneficial and cost effective when you consider the cost of adding customer purchase orders manually. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer Support has been fantastic. You receive a response in a timely manner and they always ensure that your question has been fully answered and understood. #### Cons I can't recall any major issues at this time. We have multiple subsidiaries using SPS that created some confusion as a customer would be set up into the wrong subsidiary but this issue was corrected in a timely manner. --- ### Works for us - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Wholesale - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros SPS Commerce is what we use to facilitate our EDI connection with various partners who purchase from us. There aren't many issues with them, and SPS Commerce is easy to work with. #### Cons The set-up and working out the kinks can be a long process. Sometimes it's hard to get a hold of someone at SPS to help us. --- ### Very good experience using SPS Commerce; fast and reliable - Overall rating: 4/5 - Reviewer: Karla P. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good experience; fast and reliable application. We are happy with the service provided by our account representative. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use and navigate, it is fast and reliable. Our account representative is always available and answers all our questions. #### Cons Changes on sent documents are difficult to fix. Sometimes approval by the retailer is required on simple resets. --- ### SPS Onboarding experience - Overall rating: 4/5 - Reviewer: Jay B. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, our experience has been extremely positive. The onboarding process has been well managed. Our integrated live trading partners are working really well and we have been able to reallocate man hours from data entry activities to more value add activities #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros We have recently gone live with SPS as our EDI provider. The implementation was very structured and thorough. The onboarding of customers was quick and managed by SPS. The integration into our ERP went very smoothly. #### Cons There are different groups responsible for different aspects of the platform and sometimes there was confusion which group we should be working with. #### Reasons for switching to SPS Commerce The product offered greater functionality --- ### Great tool for accounting - Overall rating: 5/5 - Reviewer: Kerissa M. - Verified reviewer: Yes - Industry: Food Production - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are very pleased with the overall experience SPS Commerce Fulfillment provides. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The modules are neatly labeled and streamlined for efficient order processing. (Receive,Ship and Process Orders effortlessly!) Easy to train new users with the simple. straightforwardness of the software. The ability to consolidate our customers onto one EDI system has been a huge help in streamlining our internal processes, as well as reducing processing times and order accuracy. #### Cons Implementing customers that utilize a third party software has proven some features not usable / compatible. (ie. order revisions, customized fields, etc.) It's a work in progress, but we are happy to see more of our customers moving to EDI software like SPS Commerce. #### Reasons for choosing SPS Commerce We mainly chose SPS out of necessity, to satisfy a customer's requirement. We are happy that with the evolution of electronic software, that we have been able to replace new customer requirements with the compatibility of SPS commerce in place of their preferred provider. --- ### Vantage Point is the best EDI software I've used - Overall rating: 5/5 - Reviewer: Shelley E. - Verified reviewer: Yes - Industry: Photography - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Vantage Point is very user-friendly software, and has been extremely reliable. Data Masons support team has been outstanding to work with - on the rare occasion we have a question or problem, they're very responsive and we get a resolution very quickly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Vantage Point makes it easy for my business users to see and manage their EDI data, so that I only have to get involved if there's a problem. I love that Data Masons has maps already written for our customer's specs, so that development / implementation time is reduced. #### Cons It took a little time to get used to having separate instances for each country, but that has worked out well to be able to isolate our EDI partners, and the business users only see the customers they support so that reduces confusion. #### Reasons for choosing SPS Commerce Data Masons provided the maps to use with Vantage Point, with BizTalk we would have had to build our own maps and that just wasn't practical. #### Reasons for switching to SPS Commerce We were changing from a UNIX / SAP shop to a Windows / Microsoft Dynamics shop and Vantage Point was our best option. --- ### Improve order processing efficiency for great value - Overall rating: 5/5 - Reviewer: Albert H. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Very easy portal to use and allows the end user to learn a lot about EDI and X12 communication. Customer support is friendly and effective, allows us to process many orders over the course of a week without individual manual effort. This makes speed and efficiency improvements to our internal processes. #### Cons Can be difficult to onboard new customers if the X12 format and required documents is a different transaction set than we are used to. --- ### Makes EDIb easy - Overall rating: 4/5 - Reviewer: Jilly T. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered We do like using SPS. We've been a customer for many years. We wouldn't be still with them if they were problematic #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Platform is really easy to onboard. Our Account Manager is ready to work with. They have been great to work with. #### Cons Support quality has decreased over the last couple of years. I don't know if that's a result of our migration to a new ERP or not. --- ### Efficient and Easy to Use - Overall rating: 3/5 - Reviewer: Bradford W. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with SPS Commerce has been positive. It makes EDI transactions and order management more efficient while reducing manual work. Although there is a slight learning curve, the platform is reliable and helps simplify day to day operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros I liked how SPS Commerce automates EDI processes, ..reduces manual work, and makes it easier to manage orders and communicate with trading partners. #### Cons The interface isn’t always intuitive, and it can take time to learn. Some tasks require more steps than necessary, and troubleshooting can occasionally be time consuming. --- ### Great Features - Overall rating: 5/5 - Reviewer: ArunBalaji R. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 10000+ employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Has great features across multiple interfaces such as 'PO Acknowledgment, PO Change' Lags little behind on the ASN and shipment handling #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros PO acknowledgment and Changes are convenient through the portal Ease of use Supports different EDI interfaces #### Cons Onboarding experience of Vendor ASN processes need to be standardized to be easily adapted like plug and play with different interface standards --- ### Great for integrated CMS systems - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience hasn't been easy. There was no first hand training. We had to rely on webinars and video training to gather the knowledge we needed to understand how to navigate SPS Commerce and the fulfillment process. However, if we had an in-person training and if our in-house software was more up-to-date so that integration and automation was an option, I believe my experience would be more pleasant. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros The ability to communicate between retailers and suppliers in a very real time exchange. The ability to merge a large quantity of orders directly into our CMS software for quick and easy fulfillment. The search ability to easily find any PO and the ease with being able to separate retailers by name. Love the work flow chart associated to each order- easy to see notes and activity in regard to any given order. #### Cons The complicated and lengthy process of sending and receiving PO Acknowledgements and Changes. All recent activity is noted on the over and transaction tabs, making it confusing to scroll through. I like the idea of only showing 1 PO number and having check marks within the box that show the activity that has been completed for that particular PO. This software does not work well with our very unique "small company" CMS/ ERP software. We have to manually print out each PO, manually respond with a PO Acknowledgement after manually checking our inventory, and then have to manually enter the drop ship addresses and order into our software for fulfillment. We then also have to manually respond with ASNs and import invoicing. We do have the ability to merge large quantity orders, with a specially crafted application so long as it only has a few consistent addresses the account/retailer ships to. Automated merging is not possible for many and varying drop ship addresses, those we must manually print, review, and enter through the entire fulfillment process. --- ### The cloud based system is annoying - forces a lot of manual data entry - Overall rating: 3/5 - Reviewer: Kirsten L. - Verified reviewer: Yes - Industry: Wholesale - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered Average. The software works. There is phone support which is great. But the manual labour we have to do every week is annoying. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The software receives the orders accurately and sends the appropriate communications for EDI software, #### Cons Each item needs to be manually entered posing a risk of error. No uploads are possible. We have 150 SKU's. Each one has to be entered manually. Moreover, every week when we receive an order, someone has to get the barcodes, use Vlookup to find which SKU the order refers to, then manually enter the order into our system. I realise we have chosen the cloud based system. But it is not cheap! They could set it up so we can see the SKU's, they could set it up so we can bulk upload SKU's but they don't. #### Vendor response Thank you for your feedback! We would love to discuss this further. Please feel free to send any additional feedback to: spsconnect@spscommerce.com Replied June 2022 --- ### SPS Commerce Failed Integration and it continues - Overall rating: 3/5 - Reviewer: Cheryl H. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall experience has been below average and continues to decline #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Not much the entire experience was lacking #### Cons Communications and Support were not responsive #### Reasons for choosing SPS Commerce Didn’t have a choice our inexperienced [sensitive content hidden] directed us to use SPS #### Vendor response Hi Cheryl, Thank you for reaching out to SPS Commerce. I'm sorry to hear that you're experiencing pain points in your integration. For any urgent inquiries, our Support team can be reached at any time at: 888-739-3232 option #1 or by email at: support@spscommerce.com I'm happy to align resources to ensure that your integration is moving forward. Feel free to reach out to me at: spsconnect@spscommerce.com if you need some additional assistance. Thank you, Replied January 2024 --- ### Sub-par integrations, unresponsive customer service, heinous billing practices - Overall rating: 2/5 - Reviewer: Jessica K. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The billing practices at SPS are heinous. They are disingenuous and try to upsell like crazy! The customer service is lacking. The integrations to warehouse WMS and Quickbooks Online are slow and clunky... sometimes it takes several hours for docs to integrate. It's not a great product, but then you're stuck with their software because of the huge upfront costs to integrate. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Receives purchase order docs (unless it bugs out) from our trading partners and allows us to send acknowledgements, ASNs, invoices, and other docs to our trading partners under an EDI environment. #### Cons No competent SPS representative supporting integration to warehouse. SPS salespeople oversell the features and capabilities with insufficient knowledge of how product works. Customer service is almost non-existent; tickets are generated but no response is given. --- ### Horrible Experience - Overall rating: 1/5 - Reviewer: Tehila M. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros We used SPS commerec for a large client and things were fine. We tried setting them up for EDI for anoteh rlarge client and it was anightmare. We asked for pricing and only after we waited 6 weeks to get pricing and sent an email letting them know we would move on due to lack of communication did we suddenly get an email checking in. Rep had no idea what we needed although we discussed extensively when we met that we needed pricing to move forward and would wait to hear back. We signed up and got charged a LOT more money than other EDI companies. We thought we would only pay SPS but then later found out through our warehouse there would be other fees if we needed to set it up through them. Started paying monthly fees even though the warehouse never sent it up and we had to cancel. Every time we try emailing them about thsi it takes an average of 9 days to get a response. #### Cons The high Cost and Customer "service" were dissapointing. #### Vendor response Hi, we are sorry to hear about your experience with SPS Commerce. We strive to provide timely updates for our customers during implementation and support. We would be happy to review this further if there is anything still outstanding. Feel free to route any further feedback to: spsconnect@spscommerce.com Thank you! Replied December 2023 --- ### Long Time EDIband SPS User - Overall rating: 5/5 - Reviewer: Eugene D. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered The product can definitely is more user-friendly interfaces #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The fact that it has so many different retailers already on board makes it easier to add new partners. #### Cons The fact that it has so many different retailers already on board makes it easier to add new partners. --- ### SPS Commerce Fulfillment - Overall rating: 5/5 - Reviewer: Mimi L. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. MAPADOC push from SPS eliminates the need for us to input the orders manually. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The push of information through MAPADOC to our organization's software works well. When there are issues, help from Customer Service has been readily available. #### Cons One of the biggest issues that seems to plague SPS Commerce Fulfillment is the push of information back across MAPADOC. We do changes in our organization's software as well as having to do them in SPS. This increases the chances of errors. For example, when an invoice is created the information is not propagated from SPS nor our system through MAPADOC so the data has to be entered all over again. The invoice document is created off an existing order so the invoice should have all data entered from that order with the option to make changes if necessary. This would allow us to verify all items prior to sending the invoice. The Quick Entry is wonderful for a single entry order but not practical for extensive orders. Another issue that we seem to have is when there is error in processing a document. The document is tagged as having errors but there is no further information as to what exactly is the issue. The error is not highlighted on the document. If the error was highlighted it would save time in the correction of the error. --- ### A must if you want to make business with large distributors and retailers - Overall rating: 4/5 - Reviewer: Veronica N. - Verified reviewer: Yes - Industry: Wholesale - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered SPS attains its purpose to get access to the main retailers and easily helps your company becomes EDI compliant #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros You get easy access to the most important retailers and foodservice distributors. It is a must to be in EDI compliance with all retail partners. #### Cons Some of the mapping and workflow features are not easy to use for the users or not predictive --- ### Totally mislead and total incompetence - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Telecommunications - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered Pretty much the worst company I've ever worked with. They tell you what ever you want to hear but they don't follow through on anything. You ask to talk to supervisors and never hear from them. You just kep paying and paying with no ROI #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros As sold it was a no brainer, they already had the connectors for all these companies, there would be almost no setup time. #### Cons Totally mislead at every step. 6 months into this project we are still not setup, the communications is almost zero, they have no idea what they are doing and n top of it, you pay for all the EDI documents you signed up for each month even if there is no use or even not even setup. #### Reasons for choosing SPS Commerce We chose SPS because of their claim to have all this pre-built with the vendors. This is not true. ## More reviews [Next reviews](https://www.softwareadvice.com/scm/sps-commerce-profile/reviews/?page=2) --- SPS Commerce Reviews, Pros and Cons - 2026 Software Advice