Very easy to use. Very cost effective if you have the postage need. It took us several months to begin to recover the costs associated with starting - but we realized our needs would grow and it was better to learn the system while still small than jump into something untested and putting our reputation on the line...

Ease of use... Online capability... Free Digital Scale (to weigh your packages and pay accurate postage)... Print your stamps directly from your desktop computer... Schedule a pick up or just "drop off" at the post office...

Make sure your cost basis for using this system includes the monthly fees. When we started, we were actually losing money each month (until our postage expenses rose to meet this need). Be sure to order your replacement stamp sheets well in advance. There is nothing like running out of stamps to print and having to to the post office, only to come back and find your replacement stamps delivered later that day...

Stamps.com is a good starter software for small businesses. It works well if you are only selling on a few platforms and shipping small amounts of orders at a time. For multiple platforms and many orders, it becomes difficult to use. I find myself having to do a lot of things manually, like adding tracking numbers back into the selling platform to update the merchant and customer. I also hate having to purchase special labels and stickers through their shop as it gets expensive. They do offer great shipping costs though. I’m really neutral with this software. It works decently but there are better options out there.

I like that I get low shipping rates and the orders are easy to find and ship.

I don’t like that the labels and accessories must be bought through stamps.com as they are expensive.

I do not recommend using stamps.com for: USA domestic shipping, since USPS provides good enough online experience for that. International shipping, since stamps.com is 3-4x slower for delivering packages with higher prices.

It's quite convenient to manage shipping orders there, including customs declarations. Interface is intuitive enough to work through it.

First, it's SLOW in delivering packages. To compare stamps.com with using USPS directly, I had the following experiment. The same package by weight, size, origin and destination address I have shipped at the exact same date & time at USPS office, and I also dropped to the same USPS office the package with the label printed by stamps.com. I used the same 3-5 day Express USPS shipping option on both USPS office and stamps.com. Now the results. - I had to pay ~10$ more for stamps.com label. - it took the package with stamps.com label 10 calendar days to reach JAMAICA NY INTERNATIONAL DISTRIBUTION CENTER before departing abroad. - it took 1 (one) day for the USPS -official package to get to JAMAICA NY INTERNATIONAL DISTRIBUTION CENTER. Overall, the same EXPRESS package delivery info: - stamps.com: 13 days for $86 - official USPS: 4 days for $77 After that experiment I gave stamps.com a benefit of a doubt and repeated the exact same thing again. Shipped the same package again by both, but got the same results. stamps.com delivers packages 3-4x slower than official USPS, and prices are higher by ~12%, and stamps.com also has a service fee of ~$20/month. In my opinion it's an overkill. I care for my customers, and Stamps.com doesn't. I do not want to use their service again.

Easy to use. Labels are professional. Tracking nice.

The only thing we didn't like about it was the price.

See above. Don’t waste your money. You don’t get anything extra here that you can’t get from a free shipping software (in my experience).

Why indeed. My answer is there is no reason. I used Stamps.com for over a year and called it quits a few months back. Why you ask? Well, several reasons. 1) You have to pay whether you ship anything or not. Some months my sales are slower for than others and I cannot predict that in advance. 2) The site went down and I couldn’t ship for several days. I was forced to find a new shipping program. Customer service took 2 weeks to get back to me and guess what? I had to pay for those 2 weeks of wasted time. 3) As mentioned above. Bad customer service. Let’s be frank, you pay them $20 a month for no reason. Try a free shipping app. You’ll thank me later.

The price was definitely too much. The software was overly complicated and I had several errors and couldn’t even log in to my account.

Overall, they really came through for our organization during the pandemic. We ship out a decent amount of merch, so it was nice to avoid post office trips and potential Covid exposure.

It's nice to be able to do all the labeling work at home, without having to worry about being inside a dingy post office with no air circulation and grumpy employees. Once you get the hang of it, it's pretty simple to use.

The Ux is very confusing, and the cost for labels is kind of outrageous. The fact that you have to pay a monthly fee is also not ideal.

Very good. (PLEASE only use: Jan D. if you post this review online. Thank you!)

Stamps.com makes it easy to send letters and packages. We are thankful for the program.

We have had some issues sending documents to Europe. And, the customs sheet for shipping to Canada and other countries is not real reliable; sometimes, I have to fill it out three times to get it to work. After that, we end up just taking the package to the post office. The past month, there have been some glitches that affected the program; thankfully, they were fixed.

The product is amazing, we save much more time with this tool for mailing our letters to different designations. It's an affordable and convenient tool for our business. Thank you Stamps.com.

We use this product to send our letters to our clients, employees, and partners in the most convenient way easily to anywhere in the United States. The services are great, and the customer support is awesome. We save so much time with our shipping and mailing through this product.

We haven't noticed any issues with using of this product, we like it so far!

May be too much trouble to be worth it.

This program is easy to pick up and easy to use

We did have trouble reprinting when errors occurred

The best feature stamps.com and most obvious is that you are never without stamps in the office! I like being able to print off postage when I need it without a trip to the post office. It is also great to be able to print postage for larger envelopes as long as you have a scale to weigh them. Before stamps.com, I would normally have to take larger envelopes to the post office, wait in line and then have it weighed and pay there for the postage. Stamps.com has eliminated all of the waiting in long lines at the post office!

In the beginning with using the software, it was difficult sometimes to get the page lined up correctly for printing. I quickly learned to do the test print to be sure that everything would align with the postage sheet.

At a time in my professional career I was mailing out 25+ packages a week and was spending an insane amount of time in the post office. My packages were marketing materials that were catered to specific individuals and therefore had different sizes and weights. My local postal workers must have absolutely hated seeing me walk in the door because I was always holding (or carting in) a ridiculous amount of packages that all needed postage. It caused me so much anxiety; it made me absolutely dread going to the post office and some of my packages would even go out late because I would postpone mailing them. Being able to calculate and print off postage on my own is such a relief. I usually take the packages to the post office myself and just drop them in the receptacle but sometimes, depending on how many boxes and/or envelopes I have, I will utilize the pick-up service that is offered.

The thing that I am most grateful for is the amount of time I have been able to save by not having to be in the post office for 45 minutes two (or more) times a week. The postage calculator is also a life saver, I got a scale to weigh my packages and would just put their weight into the program and it would calculate the amount of postage I needed. Having the ability to print off a bunch of stamps at once has been invaluable for me, as someone who mails out marketing materials regularly.

I have experienced glitches in the software more often than I should have, frankly. The software is nearly $20.00 a month and there have been several occasions where I had to re-print a stamp because it printed incorrectly, through no fault of my own. The re-prints are supposed to be without cost because they are used in a situation where the first stamp is unusable but I have been charged double. If you get the stamp sheets that they send and you only need 5-10 of the 25 available slots, running the sheet through your printer more than once makes the page get a weird grey tone and the stamps look dirty.

For all of our daily postage needs the software is helpful. While the discount is good, the supplies needed for special services (labels for Certified, Register, and Certified Return receipt are costly. Problems with printing those labels creates waste and if I don't save the data in PDF form, I am forced to requests refunds. I have had difficulty trying to get a support person to tell me why certain labels are not printing on the labels.

The discount on postage is a saving grace. It is convenient because we do not need to go to the USPS to send out extra service shipments.

I've had difficulty (still do) getting an answer about price increases and what affect they have on my already printed postage. I tried support and they said that was a question for the post office and the post office said they couldn't tell me - primarily because they aren't individually knowledgable about the software.

This is a great software to use for day to day mailings in small businesses. We can print our own stamps at the office and no longer need to make trips to the post office for supplies.

They send you a free scale and automatically calculate the cost of stamps for you. They also have a store for purchasing supplies integrated into the system interface.

Can't think of anything really. This system is pretty simple and easy to use! I guess the only thing that would have been better was if the free scale could weigh heavier items.

Between glitches, being unable to reach the support team, and being charged for using a free trial, I had no good experiences at all with Stamps.com, other than the customer service agent being polite. I don't like to leave one-star reviews, and I'm sure other people must have better experiences with Stamps.com, or they wouldn't be in business today. But I don't recommend them. Try Pirate Ship. Much cheaper and it has an intuitive user interface that takes no time, effort, or digging through help documentation in order to use.

I was not able to use the software at all, due to glitches in every area of use--opening my account, shipping, and even glitches when I tried to close the account. The website didn't even let me in to ship anything at all until after I had closed the account. So I have no idea whether there are any good aspects to the software. I will say that the customer service agent was polite and helpful after I was finally able to reach somebody.

It's expensive, considering that Pirate Ship charges only the cost you'd pay at a post office. But it simply didn't work. The account wouldn't let me in to ship anything, so I started using Pirate Ship instead and tried to close my Stamps.com account. Even though I closed the account before my four-week trial was up, I was charged for the "month" that I had used Stamps.com. After sending two emails to the support team and waiting on the phone for fifteen minutes for a representative, I was able to get them to promise a refund. I sure hope there are no more glitches between now and the money coming back.

Overall, the issues experienced and the high price tag made stamps.com not worth it for our business. If they offered a less expensive plan that included the things we needed and fixed some of the issues listed above, we might give them another shot. As is though, we would never go back, even if our company were bigger.

We mainly used this to send certified mail, and it made the process less daunting. I liked having the ability to print postage at home and have all our tracking numbers in one spot.

There were a plethora of issues with stamps.com that we kept running into the longer we used them. The main issues are as follows... -addresses are automatically changed on you, making mass mailings difficult -if there are too many characters in the name line of an address, you are not told, it just prints without half of the name (another challenge with mass mailings) -the address book doesn't carry over to different computers despite logging into the same account, which means you should expect to retype addresses a lot -the data exports into an excel sheet, but it doesn't separate addresses in a way that you can create a decent looking document from it (such as a mail manifest) -billing receipts are not available automatically, you have to ask -there are no custom plans, so our small business had to pay a huge price tag for access to certified despite not needing the "extras" like multiple users -long customer service wait times -no way to easily view your supply order history

I've been using them for my eBay/Amazon stores for years now. I started with their free 5lb scale they offered to sign up, and have since progressed to my own larger scale and am still using Stamps.com daily for all of my shipments.

If you have an eBay or Amazon store, you will have access to better and cheaper shipping rates with this platform. The difference between retail rates and the commercial rates offered through this service is huge. Plus, it is very cross-compatible, so you can use Stamps.com in conjunction with another shipping platform to purchase shipping through Stamps.com and then print batches of labels through the other program.

I don't have much to say in the way of negative comments. They are the first commercial shipping provider I tried outside of standard retail rates, and I have yet to find a competitor that offers a better service for a better value. This is the best I've been able to find thus far, that's all there is to it.

I love stamps.com, it made it so easy to determine which was the cheapest and easiest way to send out my packages. Being able to choose the exact amount of postage made sure that didn't spend more than what I needed to on postage. The website was very simple to understand, I would defiantly recommend and reuse the website.

-The website is easy to use -Lets you buy the right amount of postage you need -Description of the of the different service type helps you determine exactly what method is most cost effective and fits you exact needs. -Great for any size business looking to send out mail or packages. -Made shipping my eBay orders a breeze. -They give you a free digital scale to weigh your packages

Would be nice if the would consider selling thermal labels and printers to peel and stick them on packages.

extremely frustrating with hours in search of support

Printing envelopes with addresses. Retaingin contact lists, however one update casued these files to be lost. No recovery and no support available. Updates cause error notices at every login. No support available

Entire website is corrupt despite updates and no help is offered

The first couple of years the software worked great. I sell on eBay and use this software for all my shipping. It would connect to my eBay store, show me the list of orders ready to ship and mark them shipped as I would print the postage, just like it was supposed to. About three months ago their software stopped functioning properly. Instead of paid orders ready to ship I would get a list of random orders. The support team had no idea how to solve the problem and since then I can’t even get the courtesy of a reply email. They truly don’t care and appear to have no interest in fixing whatever is wrong in their software.

I used to like this software because it interfaces to eBay. That functionality has been broken for some time now as they put more emphasis on Amazon.

They do not have their own support team, they have farmed it out to people who are clueless. The best advice they can give is “clear your browser cache.” Which is a complete waste of time. Their software is broken and doesn’t deliver the functionality they claim. I have tried repeatedly to get help. They just don’t care enough to bother helping.

Although we were early adopters, there were challenges with equipment integration of the scale which led to packages being returned on a regular basis due to ISP. We finally started using a separate scale to weigh packages. The site continually went down, timed out and there was no after-hours or weekend support - we run an onsite store and our clients make purchases 24/7and I was unable to print postage and provide tracking numbers frequently, especially over the weekend and during peak holidays.

Easy to activate Able to import addresses from online store

After the initial data load from our online store I started to encounter intermittent problems, packages not making it to delivery destination, packages 'disappearing' with last destination showing as xx hub etc. The stamps.com site went down frequently with no work around for printing postage. There was no autofill address feature built in, and no autosave names to directory, no audit for duplicate names stored in stamps.com so I wound up with duplicate records for multiple contacts.

I used it for my shipping parcels, tracking, postage, etc.

I found other services that didn't charge a monthly fee. Also, the website would go down alot. I could not print pay on use return labels.

Convenient and a huge time saver for our law office.

Having used one of the other services that required you to lug a machine to a phone line to reload, I love that everything is right here on my desktop. It works with my printer, I can do the extra services such as certified mail, Priority Mail and so forth without having to go to the Post Office. Huge time saver, great features and history records to track mailings.

The scales that the Stamps.com sell to work with their software tend to go offline - a lot. I'm on my second one and it seems to be a chronic issue to have to reset the scales.

Great overall experience. Save money on mailing.

I love how easy it is to log in quickly and print out stamps. I also love how I save money on each stamp.

The software is rather easy to use and fairly self-explanatory . . . but I have tried repeatedly to update the login info and have given up at this point. Also, I do think that some aspects of the software could be a little more intuitive.

It's helpful for personal and business packages. We just copy and paste the recipient name and address then weigh and measure the packages and print the shipping labels. They also offer promotional offers for a few dollars worth of shipping which is great.

Stamps.com makes it super easy to prepare all of our orders in-house so all we have to do is drop off the packages at the post office or schedule a pickup. As a business, you can sign in and it will automatically include the company name and address as the sender too.

There's really no cons with Stamps.com they have an excellent service and we've never had any issues.