Starshipit

RATING:

4.7

(30)

About Starshipit

Starshipit is an order management and shipping solution that helps organizations manage online orders and provides integrated and automated fulfilment solutions for online businesses of every age and stage. It also offers integration with several couriers services and eCommerce platforms, Starshipit streamlines the entire fulfilment process, reducing handling time, minimizing human error, and improving customer experience.

Starshipit Pricing

STARTER PLAN from $40 per month for shipping up to 250 monthly orders. STARTER PLUS PLAN from $99 per month for shipping up to 1,000 monthly orders. PROFESSIONAL PLAN from $130 per month for shipping up to 2,000 monthly orders. ENTERPRISE PLAN from $199 per month for shipping up to 4,000 monthly orders. ENTERPRISE PLUS PLAN from $400 per month for shipping up to or more than 10,000 monthly orders.

Starting price: 

A$40.00 per month

Free trial: 

Available

Free version: 

Not Available

You'll never have too many tabs open again - manage all orders and couriers from one single dashboard during fulfilment!

Starshipit Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Starshipit

1 - 5 of 29 Reviews

Guy

Verified reviewer

Import and Export, 11-50 employees

Used daily for less than 12 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2019

Changed my business for the better. Would recommend!

PROS

The ease of use has allowed my business to handle a large amount of volume. The support line is very helpful and very swift in replies also.

CONS

In regards to cons for this product I don’t have any.

Jess

Leisure, Travel & Tourism, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Some of the best customer service we've experienced

Very pleasant. [sensitive content hidden] have both been absolute legends, helping us navigate the platform in our first few weeks. When things are time critical, their quick response is invaluable. We appreciate all their emails and assistance looking into things for us when we needed answers.

PROS

It's a very easy to use platform, nice UI and quick to setup. My favourite part of StarShipit is the customer service. We have dealt with sooo many similar software companies recently and their customer service was a defining factor in our decision making process.

CONS

The software lags a little when using the search function or switching between NEW / SHIPPED / ARCHIVE tabs.

Reason for choosing Starshipit

The integration it offered with our other systems.

Graham

Verified reviewer

Electrical/Electronic Manufacturing, 11-50 employees

Used daily for less than 2 years

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed February 2018

StarShipItT has consistently been unreliable.

PROS

The GUI is promising and simple. There are a range of services to choose from. That's about it, now to get into the chewy bits...

CONS

StarShipItT has consistently been unreliable during the late-afternoon crunch of shipping. Write-backs take over 30 minutes, servers crash. Do not choose this service - shop around. This feedback is from a long-term user of StarShipIT. While they have been receptive to feedback, we're yet to have a week without interruptions in over 12 months.

Vendor Response

Hi Graham, we know it's been a while since you left this review, but we just wanted to say we value your feedback and apologise for the inconvenience you experienced 6 years ago. Whilst Starshipit is hosted on Microsoft Azure and offers 99.9% uptime, our complex integrations with courier APIs can occasionally impact performance. Collaborating closely with our partners, we're always dedicated to resolving such issues swiftly. You can monitor and subscribe to our system status notifications by clicking the bell icon on this page: https://status.starshipit.com/ Your patience and continued commitment to Starshipit over the years is much appreciated! Warm regards, Starshipit's Customer Support Team

Replied November 2023

Tammy

Consumer Goods, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2022

Where has this been all my life!!

PROS

Starshipit has taken our time consuming, frustrating fulfilment process and streamlined it to take the pain away from shipping.

CONS

That it too me so long to find it..........

Reasons for switching to Starshipit

They didnt have the function to provide MyPost Business and eparcel at the same time.

Vendor Response

Thanks Tammy! Glad you found us eventually! Appreciate the feedback as always!

Replied September 2023

Louise

Apparel & Fashion, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2021

Perfect system for my small business

The onboarding process was really exceptional, not too much and not overwhelming! Personal contact made a real difference and having one person talk me through was great. Adding new couriers was handled really well, a couple of emails and it was done. I believe using Starshipit has saved me from having to employ a person to manage our dispatch, it’s a really seamless integration with our business.

PROS

As we are a two person international business, wearing many hats, Starshipit is an integral part of our growing business. Saves me double handling orders, as the draft invoice comes through from Xero, I can choose the right shipping method and price, then go back and complete the invoice. I love the one stop tracking page so I can see exactly where my shipments are in the process. We then have the automated emails going out on dispatch and out for delivery. This saves me so much time and stress!

CONS

I would love the system to automatically contact TNT for pickup.

Reason for choosing Starshipit

We trialed Sendle and Easyship. We had disastrous results with Easyship as they use their own freight accounts. We had 2 opening orders sent to Holland delivery duty paid so it would be seamless for our clients. This went awry and DHL wouldn’t deliver without the customer paying tax and duty, when we had promised DDP. We lost one customer as they refused delivery and sent their order back. The other one we had to pay the duty and tax again on our customers behalf and are still waiting for the refund from Easyship. No customer support unlike Starshipit.

Reasons for switching to Starshipit

Starshipit enabled me to manage all my shipping, both domestic and international, in one place, using my existing courier accounts and discounts.

Vendor Response

Thanks for the detailed review Louise! We pride ourselves on our personalized onboarding, so glad you enjoyed it as much as you did!

Replied September 2023