--- title: "Tai TMS Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Tai TMS. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Tai TMS is a good fit for you!" source_url: "https://www.softwareadvice.com/scm/teknowlogi-tms-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Logistics Software](https://www.softwareadvice.com/scm/logistics-comparison/) / [Tai TMS](https://www.softwareadvice.com/scm/teknowlogi-tms-profile/) / Tai TMS Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/scm/teknowlogi-tms-profile/) Reviews [Alternatives](https://www.softwareadvice.com/scm/teknowlogi-tms-profile/alternatives/) # Tai TMS User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 77 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.4/5 - Value for money: 4.5/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 42 reviews (55%) - 4 stars: 27 reviews (35%) - 3 stars: 6 reviews (8%) - 2 stars: 2 reviews (3%) - 1 star: 0 reviews (0%) ### Most mentioned pros - What I appreciate most about TAI TMS is how much it’s simplified the team's day-to-day through automation and customization. - Their customer service is unbeatable, the ease of integration with other vendors we use into TAI, and the fact that they are always up-to-date with the latest trends in Trucking/Tech, makes it a no-brainer to stay with Tai. - User friendly,modern look, good LTL features for quoting, tracking , dispatching, some automations work ok. ### Most mentioned cons - For example, the tariffs, FSC, and accessorial automation for FTL is cumbersome, difficult to manage, and frequently fails. - Most concerning: Poor compliance consciousness and modify/delete their customers' transactions without authorization, creating serious compliance risks. - Bugs and issues are somewhat frequent,automations need more development,email assistant frequently fails ## Tai TMS customer reviews Showing reviews 1-25 of 77 (page 1). ### Director of LTL Operations - Overall rating: 5/5 - Reviewer: Daisy D. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, my experience with Tai TMS has been positive. The platform is flexible enough to support different operational models and scales well as operations grow. Tai partners with customers to help establish best practices and ensure the system is configured to support real world workflows. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tai TMS is flexible and supports different operational models. Customers use the system in different ways, and Tai allows teams to work in a way that fits their business instead of forcing a single process. The platform adapts well to both simple and complex workflows, which makes it effective for a wide range of operations. #### Cons The flexibility of the platform requires thoughtful setup and user training. New users may need time to understand how to best configure the system to match their specific workflows and operational requirements. That said, Tai is involved in helping customers work through best practices and guiding them toward the right setup for their operations. #### Vendor response Hi Daisy, We appreciate the 5-star review! It’s rewarding to know our platform's flexibility supports your unique LTL workflows. You’re spot on: thoughtful configuration is key to success, and we take pride in guiding our partners through that setup to ensure the system supports real-world operations. We look forward to growing alongside your business! Replied February 2026 --- ### Tai enables scalable growth through Automation and Integration - Overall rating: 5/5 - Reviewer: Lena G. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. From Onboarding through going live, we have had a great experience! The Onboarding team helped us set up the system so that our transition was seemless. Many features we have requested through feedback were quickly developed and deployed. Ongoing Support has been very helpful since going live. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tai has well developed integrations with a wide variety of partners. The Workflow Automations and Custom reports allow us to create efficiencies and give us the flexibility needed to develop our own processes and integrations. Also, the continued development on the product is great! #### Cons There are some limitiations with available fields in the reporting. Dealing with tariff set up is also complicated. It is not uncommon to encounter bugs/issues after a new release, however they are addressed very quickly. #### Reasons for choosing Tai TMS Automation, reporting, flexibility and cost. #### Reasons for switching to Tai TMS System did not support the needs of our business. As they continued to increase costs, the value of the product dropped. --- ### Tai TMS Review - Overall rating: 2/5 - Reviewer: Ria F. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Most of my experience with Tai has been frustrating. Frequent bugs, unannounced changes, lack of compliance awareness and quality control. I don't recommend. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Good core features for small-mid sized brokers handling FTL shipments. Active development with frequent updates. EDI automation team is great. #### Cons Too many bugs with slow support resolution. API/webhook specs change without notice, breaking integrations. Most concerning: Poor compliance consciousness and modify/delete their customers' transactions without authorization, creating serious compliance risks. #### Reasons for switching to Tai TMS We switched to Tai to handle higher volume of shipments and with the needs to integrate with other systems #### Vendor response Hi Ria, Thank you for providing such detailed feedback. We’re glad to hear our EDI automation team and FTL features have been a good fit for your brokerage, but we are concerned to hear about your experience with our support speed and compliance protocols. We take your comments regarding your user experience very seriously. We would appreciate the opportunity to review these specific instances with our technical leadership to ensure we are meeting the standards your team requires. Please reach out to us at clientsuccess@tai-software.com so we can look into your account details and discuss a better path forward. Best, The Tai Team Replied February 2026 --- ### Happy customer - Overall rating: 4/5 - Reviewer: Tim M. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good. I'm happy with the overall decision and imagine being a Tai customer for a long time to come. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It's very functional for everything a broker needs in a TMS. It's also incredibly easy to learn and navigate through. Client support is also quick. #### Cons The price increase since we've joined. They allowed us to stay at our price but as we grow we're subject to their new model. To their credit, they have worked with me on pricing but it's still more expensive then anticipated. #### Reasons for choosing Tai TMS Pricing over Turvo, overall better system than the others #### Reasons for switching to Tai TMS Needed a better system with third part integrations #### Vendor response Hi Tim, We’re honored you chose Tai over other systems in the market. It’s excellent to hear our support team has been able to assist you quickly as you navigate the platform. Regarding the pricing transition, we truly value your partnership and are committed to ensuring the value of Tai scales right alongside your brokerage's growth. Best, The Tai Software Team Replied February 2026 --- ### Logistics Compliance Manager - Overall rating: 4/5 - Reviewer: Rob M. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Im happy with Tai. I like that they are always evolving. I would love Tai if they would make a few simple design changes to make the system more user friendly and efficient for its users. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Tai is a great value for the money. You get a lot of features compared to their competition of equal and higher cost. #### Cons I think the system isn't laid out the best. It feels like the designers aren't familiar with the broker role and how they function or they are only taking suggestions from one type of broker. This system could be so much better if they just tweaked a few things to make operation more efficient. I suggest sitting with a few seasoned Brokers that actually move freight all day and see how they operate and what would benefit their productivity. #### Reasons for choosing Tai TMS Sales Team! Value and features. We had a year of trials. We tested every TMS that is readily available including three different designers to create our own TMS. #### Reasons for switching to Tai TMS More Capabilities - Why do I have to [sensitive content hidden]??? #### Vendor response Hi Rob, Thank you for recognizing the value we bring to the table. After a year of trials, we’re glad our team and platform stood out. Thanks for your insights and for always helping us build a better TMS! -The Tai Team Replied February 2026 --- ### Tai Review - Overall rating: 3/5 - Reviewer: Alex S. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This TMS has several good things that previous TMS we have used doesn't, but just like all others still has some flaws that you have to figure out are they worth living with for the things Tai does good with. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros LTL portal and customer facing portals. Ease of use for LTL tracking and FTL tracking. Some of the accounting features are good as well #### Cons Supplier management doesn't work great for large agents for drayage carriers. No real way to keep tabs for performance if carrier isn't on a load (IE falls off the load for some reason) No real way to prepare 1099s for carriers at end of year. A lot of "Knowledge base" requires a degree in computers to understand (if you can at that time), yet we are put towards this as an answer so many times. #### Reasons for choosing Tai TMS Pricing and features on LTL marketplace are the main reasons we chose Tai #### Reasons for switching to Tai TMS ITS Dispatch was getting a little small for our needs. #### Vendor response Hi Alex, We appreciate your honest perspective. It’s great to hear our portals are providing the tracking and accounting depth you needed to move beyond your previous system. Your insights are vital as we work to make Tai an even better fit for your operations. -The Tai Team Replied February 2026 --- ### Pretty Smart TMS with a great Marketplace - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We as brokers, have shipments all over USA. General experience is great managing loads, doing overall tracking rating and even documenting. Few extra features are still in the wishlist, such a better APIs and some custom developments that other TMS options have. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros they use several tools such and natural language processing for email quoting and machine learning algorithms to automate regular logistical issues. #### Cons The APIs for carriers are not great, as they do not allow small carriers to participate in the integration and also it reduce API dispatch request for big carriers such as UPS. They are continuesly developing and improving, but it requires a few details to be a super great tool. #### Reasons for choosing Tai TMS Initial implemenation was faster and the use of Machine learning, and artificial intelligence that translates in a more efficient operations team. #### Reasons for switching to Tai TMS A better user interface and the option of offering a customer front end or customer portal to self manage their loads and shipments. #### Vendor response Hello, Thank you so much for taking the time to review our software. We would love the opportunity to chat with you about the problems you are having with API to get this resolved. Our customers utilizing API automation for LTL have been extremely happy with the direct integrations and we would like to make sure everything is working properly for you. Would you be open to reaching out to our support team to set up a meeting? Just tell them you would like to talk with Sean about your APIs. Replied April 2021 --- ### Highly recommend TAI TMS for FTL Truckload Brokerages - Overall rating: 5/5 - Reviewer: Tami G. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I’ve found TAI TMS to be a really strong tool for keeping operations running smoothly. It makes load organization much easier, so I can quickly see what’s going on and prioritize without digging. The visibility is a big win—it helps me stay ahead of issues instead of reacting late. I also like how it brings the team into one place, which makes collaboration feel more natural and consistent. The automation cuts down on a lot of manual work, and the ability to customize views lets me set things up in a way that actually works for how I operate. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I appreciate most about TAI TMS is how much it’s simplified the team's day-to-day through automation and customization. The automation takes a lot of the repetitive work off their plate, which lets them stay focused on managing the operation instead of chasing updates or handling manual tasks. At the same time, the ability to customize workflows makes a big difference—we can set things up in a way that actually matches how each customer works best. It doesn’t feel like I’m forcing my process into the system; it feels like the system adapts to me, which makes everything more efficient and manageable. #### Cons Several sections of Tai seem to be built with LTL in mind. For example, the tariffs, FSC, and accessorial automation for FTL is cumbersome, difficult to manage, and frequently fails. --- ### Boost Transport - Partner Channel - Overall rating: 4/5 - Reviewer: Megan M. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I love the staff, capabilities and ease of use. It is ideal for LTL and TL freight. If it was easier to work with Partners in the Tai software rather than more barriers, I'd like to be able to refer more customers. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Responsiveness to capability needs as the supply chain industry changes. Certain features (ex: hyperlinked pro #s) set us apart from other very capable TMS when selling the software. Chatbot feature gives us quick/helpful information and connects us if we need further clarification. #### Cons No updates on system features prior to changing or being removed. There are more limitations in working with our Partners if we refer them to use Tai as their TMS. Higher cost (Marketplace Fee) and more overhead for our company. This also reduces the support and help they are used to. #### Vendor response Hi Megan, Thank you for the detailed feedback. We value our partnership and are thrilled that features like hyperlinked PRO numbers and our chatbot are helping you stand out. We love having you in the Tai family and are always looking to improve with our partners! Replied February 2026 --- ### Modern Tms for LTL shipping - Overall rating: 4/5 - Reviewer: Ana M. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I´ve had a good experience using Tai TMS in day-to-day 3PL and LTL operations, particularly for shipment quoting, dispatch coordination, tracking, and customer communication. I like how Tai integrates automation, tracking tools, and workflow management to help reduce manual tasks and improve operational efficiency. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros User friendly,modern look, good LTL features for quoting, tracking , dispatching, some automations work ok. #### Cons Bugs and issues are somewhat frequent,automations need more development,email assistant frequently fails --- ### Long Time Happy user - Overall rating: 4/5 - Reviewer: Nick Z. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. (continued from cons field). really like with our other TMS provider. A sales dashboard/CRM. - Ability to duplicate a load as many times as you need to. Many of our customers will send us lets say 40 of the same loads. Right now we have to sit there and individually duplicate each and every load 40 times. Overall Experience with TAI. - My experience over the last 5 months has been way better than it was the previous 4.5 years. I really like a lot of the new features as well as learning about a lot of features that we were just not utilizing. Every thing has been great, customer service has been great with us. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We have been using TAI for almost 6 years, over those 6 years we have seen TAI continue to make changes and listen to their customers to make their TMS Platform as user friendly as possible. For our company and our operations teams, the name of the game is how quickly can we get in and out of a load, how quickly we can update the status of a load, how quickly we can send a rate confirmation or BOL. The less clicks it takes equals less time spent on each load, allowing each operations person to handle more loads. Very easy to use for our customers in the customer facing portal. Give our customers the ability to have visibility to all their loads and track them effortless by clicking on PRO#'s allows us to separate ourselves from the competition. #### Cons TAI is on the more expensive side from other TMS providers that we use, would like to see a tier'd system. We only use TAI for about 50% of our business right now. As we continue to grow and if we decided to bring over the rest of our business it would get quite expensive per month for us. A few features I'd like to see that we have really grown to like on another TMS. - ability to send an automated carrier onboarding packet to all the carriers we are booking daily that we need to get set up. If we could have our packet in the system and the ability to send carrier onboarding packet so the carrier can receive, electronically sign and add their w9, MC Certificate, and Insurance and then have it upload into the TMS and advise us by email that it has been completed. - Would like to see a rate confirmation that we can send and the carrier can ESign the carrier confirmation (which i think you have already), but we need a way to know that the rate confirmation was signed. We are sending 100's of confirmation's a week, we need to know that the carrier's signed them after we send them. - The thing I would LOVE to see is the ability to open multiple loads, when you open a new load it would open a new tab in the web browser. Brokers, Account Mangers, Operations teams, are taking calls all day booking loads, many times selling one load to a carrier while another carrier calls in to book another load, would be nice to be able to switch back and forth from loads, this is something we --- ### Great Logistics Platform - Overall rating: 5/5 - Reviewer: Christian P. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Smooth, seamless, and easy to learn! Using Tai TMS makes shipping so much easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It made it very easy to get all my options laid out and choose the most convenient option for our customers, and the most cost effective option for our business. #### Cons I can't think of any issues I had at all. --- ### My time with Tai TMS - Overall rating: 5/5 - Reviewer: Felipe M. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Tai TMS has been satisfactory, I got no real complaints. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the most how useful Tai TMS has been for me as a freight broker, I can keep track of the load I have available as well as the loads that are moving and being picked up. #### Cons I have not found any issues when using Tai, sometimes it can be laggy, but most of the time it runs smoothly, I am satisfied with my experience up to date. --- ### Complete TMS - Overall rating: 5/5 - Reviewer: Stefany C. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. TAI has a good customer service that help you wit any issue or question #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Useful TMS for dispatching shipments through integrations with carriers. Its a really good software for a broker because let you have all the information in the same software #### Cons It could be useful if more tools for FTL are developed and also a feature where you can make a complaint regarding a bad carrier --- ### The Software to Use - Overall rating: 5/5 - Reviewer: Keith H. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have been using the software for years and have seen it grown into the premier software it is today. It is intuitive and easy to use for both our internal operations staff and our customers. There are constant upgrades to the system; always improving. #### Cons I have not found anything that I do not like. #### Reasons for choosing Tai TMS Capabilities, easy to use, pricing and customer interface. We needed a full system that would handle integrations to other systems, full accounting platform, and the built in reports along with the report builder. #### Reasons for switching to Tai TMS We felt it more aligned to our business needs, capabilities, and by far the best interface of any software to our customers. --- ### TAI is the solution - Overall rating: 5/5 - Reviewer: Joseph B. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The entire system is awesome...easy to learn, use and the accounting functionalities are even better. #### Cons Correcting the glitches that occur after new releases --- ### TAI TMS - Overall rating: 5/5 - Reviewer: Brian P. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system is extremely flexible and accommodates all modes of transit. Powerful business logic, integration, and automation drive workflows for streamlined operations and accounting. #### Cons The frequent development cycles and continuous improvement of the system can sometimes be difficult to keep up with, but they do offer written documentation and user webinars prior to all update releases. --- ### Review - Overall rating: 3/5 - Reviewer: Kaitlin M. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The biggest pro of this is that is very straight forward and user friendly. #### Cons It seems like every time there is a release, at least on catastrophic thing breaks that takes cleaning up on the User's end. I also still can't believe that we are unable to enter negative payments (like, to use a credit to create a refund or something.) --- ### All Around Great - Overall rating: 5/5 - Reviewer: Ben F. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s ease for our staff and customers to use and takes into consideration things that make the industry confusing and simplifies them. #### Cons Some functionality incomplete but that list continues to grow smaller --- ### Needs updates - Overall rating: 3/5 - Reviewer: steve p. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall the time spent in loads has decreased. Hopefully some of the "work arounds" can get updated. The tracking system not working properly has been a big miss for us. We are currently integrating Macropoint into the system (we were hoping to stop paying for the service) because the tracking app doesn't work properly. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Easy to use. Great to have everything on one screen. Freedom to change templates, etc. #### Cons not all of the system tags generate on the forms. too many "work arounds" to get things to populate. tracking system doesn't start to track until carrier marks picked up. #### Reasons for switching to Tai TMS We needed something that could be web based for ease of use. We were also using the platform for LTL already so we were able streamline invoicing. --- ### Pros and Cons - Overall rating: 4/5 - Reviewer: Frank C. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have only been working with this program for a week know. it would be unfair for me to comment on this as of yet. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros Easy to use. Being able to get rate quotes through the TMS is Great, saves quit a few steps. Load creation is fast and easy. #### Cons Wish it had a better truck search. A way to search your carrier history on lanes and radius'. Also would be nice if each user had a dashboard for their customers/shipments each for easy quick glance to see what would need attention with out having all the customers/shipments together ort having to search. #### Reasons for switching to Tai TMS I switched from a different 3pl company --- ### Automation and efficiencies - Overall rating: 5/5 - Reviewer: Tara L. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent communications, extremely knowledgeable and great follow-up and customer service #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Excellent for LTL load management, simple, easy to understand. #### Cons Still learning all software has to offer --- ### New TMS Customer - Overall rating: 5/5 - Reviewer: Will D. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered Great so far. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It allows me to do my job more efficiently. The tools are amazing and user friendly. #### Cons Lots of Back Office set up needed before launching #### Reasons for switching to Tai TMS Upgrade and modernization, more capabilities and potential for growth #### Vendor response Hi Will, As one of our Brand new Teknowlogi Clients, we are honored that you were willing to share your initial experience with our TMS software. We will work hard to ensure this high level of service continues. Replied August 2019 --- ### Excellent TMS! - Overall rating: 5/5 - Reviewer: Tara A. - Product usage: Used unspecified for unspecified - Reviewed: November 2016 - Review source details: This review was submitted organically. No incentive was offered I have used Efreightsolutions' TMS system for over 3 years now. This software has saved so much time with the automation of EDI , API and sync processing for dispatching, tracking and accounting functions. This allows us to utilize more of our time to focus on other projects. The support staff is extremely friendly, knowledgeable, and very efficient if there are ever any questions or issues that might arise. They take suggestions and feedback to continuously improve and release upgrades frequently. The system is very reliable and there is never any down time. Also being that it is web based, the system can be accessed from anywhere which is a plus for our salesmen and our customers. I would highly recommend this product! I know you will find it to be an overall great benefit to your company as I have with mine. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Great TMS Software - Overall rating: 5/5 - Reviewer: Diego M. - Verified reviewer: Yes - Product usage: Used unspecified for unspecified - Reviewed: November 2016 - Review source details: This review was submitted organically. No incentive was offered I have been working with Efreight for 2 years and their TMS software makes much easier to control your logistics operations and customer service, Jon Lansangan has been a great sales rep, always there when you need assistance. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 ## More reviews [Next reviews](https://www.softwareadvice.com/scm/teknowlogi-tms-profile/reviews/?page=2) --- Tai TMS Reviews, Pros and Cons - 2026 Software Advice