All TME CMMS Reviews
1-11 of 11 Reviews
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Oral
Electrical/Electronic Manufacturing, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Intuitive, customizable, easy to implement and use.
Implementation was relatively easy with assistance in training and importation by MASS Grp. On going development and customization of reports and functionality was facilitated by MASS Grp with updates in later versions. Support is timely and individualistic understanding of and a sense of co-vested partnership in success of use beyond sale of product. Investment made by MASS Grp to address delayed response issues and to ensure expansion as we grew our usage. Cost structure remained in check despite comparative CMMS pricing runaways.
PROSImplementation was relatively easy with help from MASS Grp implementation and training team. The Fields, layered window structure that allows drilling down for details from any screen, effective detailed asset management, structured intuitive custom reporting as needed in the industry - MTTR, MTBF, OEE, etc. The notification and subscription to reports feature keeps everyone informed. Realtime Downtime Data reporting.
CONSMobile platform needs further development in order to function effectively as a mobile app, and ease of use across all mobile platform.
Reasons for switching to TME CMMS
Ineffectiveness, hard to use and inability to extract data through reporting and notifications.
Vendor Response
Hi Oral, thank you for the wonderful feedback. MASS Group appreciates the relationship we've built with you and your team. TME is all the better for it! We've got more features in mobile with the next upgrade and will continue to add as we update TME as a whole.
Replied January 2022
Scott
Medical Devices, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2021
Agilent Microarray TME review - Asset Tracking
Our overall experience has been positive, and much of that is due to the support from Massgroup, they are top notch when it comes to customer service. Often we have solutions to problems within an hour, especially if we let them know they are critical.
PROSTEM is very good at make sure that we track completion of PMs and unscheduled work, this is critical in the medical device industry. The ability to generate a report for almost any data is also a big positive.
CONSI would like to see more flexibility in the customization of the software, this would improve our ability to fit it to our specific needs.
Vendor Response
Hi Scott, thank you for such a strong review of TME CMMS. Appreciate you taking the time to provide feedback. We work hard to provide the best support we can for our customers and having you compliment our service is great! Having said that, let's meet about your concerns on flexibility of the system--there's tons of options for drop-downs and user defined fields, I'd like to see if you're t fully taking advantage of them where we can add more to the mix. Always looking to improve TME CMMS and feedback from our customers is one of the best ways to do it.
Replied January 2022
Meng
Semiconductors, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2021
General feedback
Excellent support from MASS Group team
PROSSpecific modules tailored to Applied operational needs
CONSOverall app designs are behind the latest look and feel of web apps available on the market
Reason for choosing TME CMMS
Not applicable
Vendor Response
Hi Meng! Thank you for the review of TME, especially your comments on Customer Support. It's definitely something we take pride in. Also, we're continuously working on new features and to modernize the UI, you should notice much more sleek pages and modern functions in some of our newer sections such as Mobile Cycle Count. Let us know what you think...
Replied January 2022
Ashley
Biotechnology, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2021
Asset Module
Very configurable, excellent customer service/interfacing. We currently utilize inventory and asset module and have found the inventory module more in-line with our needs than the asset module.
PROSThe module is very configurable. Theirs a plethora of options we currently are not using but could someday find very helpful. The system allows for unique individual IDs of each asset, tracking of its preventive maintenance, and calibration events, and location history.
CONSYou cannot add documents directly to an asset ID. The document first needs to uploaded to a document repository before it can be linked. Asset calibration status is not forward facing enough for our use, the information is available but you have to dive down a few levels into an asset's record.
Vendor Response
Hi Ashley, thank your for your great review of TME CMMS. We've got data collections for the documents that will allow you to upload docs directly to the assets. Let's meet and I'll show you. We can discuss what we can do to make the asset calibration status more evident--I've got some ideas...
Replied January 2022
Bill
Defense & Space, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2021
Bill's review
Overall I like the software and it is very reliable.
PROSEquipment status & history. The ability to have the software send automated messages
CONSHard to navigate and construct reports. Difficult to update comments in some screens.
Vendor Response
Hi Bill, thank you for you providing a review of TME. Your feedback is much appreciated! We pride ourselves on having built in reporting services so that users can configure reports on their own with no scripting, programming or assistance from IT. We'd like to get together with you and other members of your team to go over your concerns with the reports and ability to add comments to some of the screens. It's important to us that you can quickly and easily get the data you need.
Replied January 2022
Bruce
Biotechnology, 10,000+ employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Simple to use Cal/PM database - easy to run reports from too
We used TME to solve our problem of not having a database for our equipment. TME puts all the data in one system, which is backed up. TME is easy to use and has kept us from getting audit findings - thanks
PROSEasy to use and update as needed. Data load was easy with the help of the MassGroup team. Support when needed. We were on our own is a very short period of time. Love it for what we need, which is a master Cal/PM database.
CONSThe most difficult part of the software for my team is the local admin for the software sits in another time zone, so we sometimes have a hard time getting what we need from our internal resources.
Reason for choosing TME CMMS
Sister site runs the software and they loved it, so we moved too.
Reasons for switching to TME CMMS
SAP was time consuming to use and required a much higher level of training for the staff using it. Total - total lack of support from my company to maintain the software. If I am going to be on an island without support I don't want to be running SAP. Avoid unless your company truly supports SAP with a large large team.
Vendor Response
Hi Bruce, thanks for the great review and the detailed feedback. Wish we could help you with the internal Admin resource for TME--I don't think we'd be able to convince him to move locations.
Replied January 2022
Victor
Facilities Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2021
awesome system
Very user friendly. Easy to train others on how to use the work order and look for reports. Looking to use the inventory shortly.
CONSDon't have much to say about it other than we don't use all the other functions yet. Just the work orders and reports.
Vendor Response
Thanks Victor for the great review. We appreciate your sentiment and look forward to many more years of working with you. When you're ready, let us know how we can help you use the Inventory module as effectively as possible...
Replied January 2022
Serrena
Biotechnology, 10,000+ employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
TME CMMS - Full Featured Equipment Tracking
Our overall experience with TME CMMS has been extremely positive. The software meets all of our needs and the support team is superb. There are many features that support analyzing and improving process performance
PROSThis software makes it easy to track equipment preventive maintenance and repairs. The reporting tools make it easy to generate customized reports to assess factory performance.
CONSWe would like to configure pull down menus to allow selection of customized reason codes when putting tools "Down" from production.
Reason for choosing TME CMMS
We chose TME for its ease of use.
Vendor Response
Hi Serrena, thank you for the great review. We do have reason pull downs that can be set up for downtime statuses (and uptime statuses as well) which can be included in the metrics reports--I'll send you and your team an email to set up a time to go over how to set those up.
Replied January 2022
Michael
Airlines/Aviation, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
TME CMMS - Great product for the money
Asset management, work orders, and mobile usage. This has allowed us to streamline procedures
CONSWe have had no issues with this product. Mass Group technical support has been very responsive to our needs.
Vendor Response
Thanks Mike! Appreciate the great review and always happy to help with your CMMS needs!
Replied January 2022
Eyal
Semiconductors, 10,000+ employees
Used weekly for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed December 2021
Great team to work with
Great team, happy to work with them but wish the technology be more up to date and focused on user experience and integration with other systems.
PROSThe team who support us is great, very attentive and easy to work with
CONSThe technology and user experience is not great
Dave
Aviation & Aerospace, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2021
TME has a lot of add on features and is very user friendly
Most features were set up to easily run reports and collect data when needed.
CONSThe ability to retrieve historical data.
Vendor Response
Thanks Dave for the great review! Glad you're so satisfied with TME!
Replied January 2022