Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.5 / 5
Value for Money
4.5 / 5
Customer Support
4.5 / 5
Functionality
4.0 / 5
Pros
"Excellent Customer Service and ability to submit repetitive invoices in a snap..."
"Transcepta is easy to use, good customer support and value for your money."
"Ease of Transmission for suppliers once they start using. The service is consistent in delivering electronic documents and invoice images daily."
Cons
"Some activities have to be done manually, it is not so easy to make change, due to time zone difference, the issue could not be responded soon."
"It has been difficult to expand the program. There are so many options in the market. "
"1. No test instance. 2. Development time is longer and not as seamless. 3. No line level matching"
Transcepta Reviews
Filter by:
October 2019
Dawn from Fidelity Information Services
Company Size: 10,000+ employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2019
Incorporating Transcepta into our AP footprint was a no-brainer
See pro's...same. One side plus, when implementing I was blessed with being able to work with the one and only customer executive (smartest guy I know)! Amazing...
Pros
This product was easy to stand up, deploy and is very cost effective. Transcepta is the perfect paring for a company that grows through acquisition, needs a technical footprint that includes automation and reduction of touchpoints when processing AP invoices. Transcepta has amazing customer service and caters to the business need. In addition, it's free to your supplier! Adoption for onboarding is absolutely a breeze as a result. No-brainer..
Cons
I wish that the product could be more easily deployed outside of the U.S. The big issue that I'm aware of is tax and the different tax requirements from country to country. We explored it's use and it was very expensive to use because of the tax hooks and customization around tax. It's less money to process rest of world invoices through my shared service team in India.
Reasons for Choosing Transcepta
Cost (to FIS and our vendors), ease of deployment and use and the eagerness to earn our business and keep us a happy customer.
October 2019
Anil from Lumentum Inc
Company Size: 1,001-5,000 employees
Industry: Computer Hardware
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
October 2019
Been with Transcepta for many years - Product works! Non-US support hours limited
We started off with Transcepta four years back in 2015 with just 17 core suppliers and basic functionality. We did a optimization project in 2017 to make Transcepta the only way US & Canada suppliers submit invoices - today 95% of our invoices come via Transcepta. It's no cost for suppliers to onboard and submit invoices - so they don't mind too. We use limited version of cloud match functionality - works for most situations - some scenarios unique to our company, we complement that with additional code on our integration side. We have struggled with adoption of Transcepta in our international sites - because Transcepta is English only and offers only US hours support, so if a supplier is stuck submitting the invoice or registering, we lose a day due to time zone difference and suppliers usually give up, and requires follow-up.
Pros
Easy of Use support is responsive No charge to Suppliers for submitting invoices Cost Effective Good Reporting Great supplier onboarding support
Cons
Non US support hours limited Mutli Language portal support missing
Reasons for Choosing Transcepta
Lower cost to us and No cost to the suppliers
October 2019
Jennifer from UC Davis
Company Size: 10,000+ employees
Industry: Education Management
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Functionality
3.0
October 2019
Transcepta Review
Pros
I like that the information is available in real time.
Cons
The software gives the illusion that when clicking on certain things, relevant information will display. In reality, irrelevant information is displayed instead. When I click on the number of invoices, I would expect to see a list of the actual invoices, not a "business card" for the companies that submitted invoices.
October 2019
Richardo from Booz Allen Hamilton
Company Size: 10,000+ employees
Industry: Management Consulting
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
October 2019
Booz Allen Accounts Payable - review of Transcepta services
Representative has leveraged transcepta services for the last 10 years and has developed a great business relationship. Transcepta became a part of the representative technology road map to convert incoming paper invoices to an electronic format, which helped to achieve invoice automation goals.
Pros
The software allows submitting vendors to utilize many formats to transmit invoices for example, open PDFs, XML, CSV etc.. Also like the collaborative nature of the transcepta team to review and resolve issues as they arise.
Cons
Wish there was a better process to communicate when submissions fail. For example, we had two instances where vendor's file submission failed and a couple months passed without the submitting vendor being aware or, the representative team wasn't aware that an incoming file failed in order to help with the communication.
Reasons for Choosing Transcepta
Transcepta continues to be part of our firm's automation strategy while we have engaged a couple strategic vendors via the ariba network. However, the ease of use and the cost per invoice makes transcepta more attractive within our business processes.
October 2019
Alfonso from City of Atlanta
Company Size: 5,001-10,000 employees
Industry: Government Administration
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
5.0
Functionality
5.0
October 2019
A very solid solution if you have good invoice volume and process
Transcepta's technical/customer support is very responsive to our request. They take care of the onboarding of vendors to the program which is a big help and it is the cornerstone for the program implementation and success.
Pros
B2B hands-off automated invoice processing, with the ability to set up rules for the validation of invoices against P.O.'s. Once the interfaces with your ERP system are set-up is a very stable process.
Cons
Because is a fixed cost service, the cost per invoice could be high if you don't have a good number of invoices and/or vendors using the Transcepta. This also depends on your internal processes (# of invoices withand without P.O.s) and data completeness in your vendor record (vendor contacts, email addresses, telephone #, etc).
Reasons for Choosing Transcepta
At the time of purchase, Transcepta was the market leader in this area and it was Oracle's preferred business partner and their recommended solution.
October 2019
Linda from AECOM
Company Size: 10,000+ employees
Industry: Construction
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2019
Great tool, user friendly
Very good customer service
Pros
We are able to provide a tool to our suppliers that is user friendly. The customer service is excellent. The process is smooth and stable, ensuring a faster cycle time (for invoice processing) versus the standard process (invoices sent via email).
Cons
It has been difficult to expand the program. There are so many options in the market.
Reasons for Choosing Transcepta
User-friendly tool. Easy to implement
October 2019
Jimmy from Lumentum Operation LLC
Company Size: 1,001-5,000 employees
Industry: Information Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
3.0
Functionality
4.0
October 2019
Perfect partner to process huge business data
It is good, I believe it help me/my company a lot, it is processing huge volumn of data every day and it is always there.
Pros
Process business data every day, be able to process multiple format of invoices, flexiable to do customized function based on business requirements.
Cons
Some activities have to be done manually, it is not so easy to make change, due to time zone difference, the issue could not be responded soon.
November 2019
Jaime from Schnuck Markets, Inc
Company Size: 10,000+ employees
Industry: Food & Beverages
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2019
Great Customer Service and Support
We initiated this program to increase the number of invoices received electronically to decrease the manual processing by accounts payable teammates. Our initial transition was 5 years ago and we increased our electronic submission by 15% at that time and continue to increase compliance by vendors.
Pros
The service provided by Transcepta has allowed us to initally transition a significant number of vendors to electronic invoice submission with minimal effort by my team. Any issues identified are resolved within 24 hours. Processing of invoices through the system occurs within 30 minutes of receipt by Transcepta allowing for real time processing of deliveries to our stores.
Cons
New vendor compliance with registering and usage of the service has not been automatic - but with new offerings by Transcepta we will be streamlining this registration process shortly.
October 2019
Gilberto from UCSF
Company Size: 5,001-10,000 employees
Industry: Research
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
October 2019
Transcepta- Review
Good, the customer support team @ Transcepta is always available to assist.
Pros
The multiple submission functions that Transcepta offers to our suppliers to submit invoices.
Cons
Mapping functions and creating rules prior to system implementation. Additional changes to resolve issues required change orders.
October 2019

Naveen from Motorola Solutions
Company Size: 10,000+ employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
Functionality
4.0
October 2019
Transcepta Invoicing
Overall experience is good and it has good support when we invite them for issues
Pros
UI, comfortable even for first time users, Compatible with Oracle EBS, Quick interfacing of invoices
Cons
Reports took longer time need to cut down the dates when we run reports using date range, Invoice PDF parsing fails at times and we need to reprocess the invoices
October 2019
Jeff from FleetPride, Inc
Company Size: 1,001-5,000 employees
Industry: Transportation/Trucking/Railroad
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
4.0
October 2019
ERP Integration
Our goal was to minimize the amount of hands on effort needed to process invoices from our suppliers. Transcepta team members understood our goal and worked diligently to accomplish our implementation in a tight time frame. We had originally started the project with another service provider and decided to make a switch to Transcepta in the middle of the project effort. Overall, we were pleased with all their efforts to help us complete the implementation without having to significantly extend our target for a go live.
Pros
The fact that the effort to set up and on board our suppliers was managed by the Transcepta team was a big plus. In addition, the variety of ways that a supplier may submit their invoices for processing makes it easier to get supplier participation.
Cons
The integration with our ERP was quite an effort. In our original implementation, we chose to exclude an attempt to automate the processing of credits from our suppliers. To be honest, that was probably as much due to the challenge we faced in handling proper matching within our ERP and inconsistent data available from supplier credit invoices.
October 2019
Cynthia from FIS
Company Size: 10,000+ employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2019
Transcepta - IT WORKS
Pros
Transcepta is a very cost effective tool and it's free to the supplier! This software is great for companies looking to automate and reduce the number of touchpoints when processing AP invoices. Transcepta is has great customer service and truly listens to their clients to understand their needs. They are a great business partner.
Cons
We haven't been able to deploy this use of Transcepta internationally. We have struggled with the connection to Ebus tax in Oracle. The issue as I understand it is way we have deployed Ebus tax. This will require additional review of deployment and cost benefit.
October 2019
Tom from City of Albuquerque
Company Size: 5,001-10,000 employees
Industry: Government Administration
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
4.0
Functionality
4.0
October 2019
City of Albuquerque
The goal is to pay suppliers quicker that our previous manual process. We've seen a drastic improvement in supplier payments. Management is a frustrated with the change order process: costs and implementation of changes. Transcepta has worked with us to reduce the cost of some of the charges, but there are other changes or updates that we'd like to make that are cost prohibitive at this time.
Pros
The automation is great. Purchase Orders are transmitted electronically to on-boarded suppliers at least a couple of times a day. Invoices, if completed by the supplier correctly, are paid in a much faster manner than before.
Cons
We're still working through issues involving invoices that are submitted with incorrect information. We most recently implemented the Parking Lot feature in 2 phases. Phase 1 is complete. Phase 2 should be complete by end of 2019. Until both phases are complete, all incorrect invoices are rejected back to the supplier. Eventually the goal is to make minor corrections to the invoice, accept the invoice and pay the supplier. Setting up the rules has been tricky.
Reasons for Choosing Transcepta
N/A
November 2019
Manikandaraja from Motorola Solutions Inc
Company Size: 10,000+ employees
Industry: Telecommunications
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
November 2019
Transcepta E Invoicing
Pros
Transcepta Supplier On-Boarding Team - Quickly On boarded Motorola suppliers into E-Invoicing Program. Customer Helpdesk Team – Provide prompt responses and very supportive. Transcepta feature Motorola like the most - PO Flip Process, Parking Lot, Dashboard and Reports. Another brilliant Feature Transcepta provides various Invoice submitting options (EDI, XML, CSV, Online Supplier Portal, Emailed PDF Invoices, Fax, and Virtual Printer) to suppliers
Cons
Enhancement and development timeline captivating more time to deliver. Better to have a Test Environment.
October 2019
Victoria from UCSD
Company Size: 10,000+ employees
Industry: Higher Education
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
Functionality
3.0
October 2019
Transcepta review
The customer support has been excellent. They are knowledgeable, friendly and provide prompt service. They have been able to work with certain suppliers who require specialized rules on their invoices.
Pros
The dashboard makes it easy to monitor individual supplier invoice submissions and rejections. Being able to see the error message makes it easier to work with the supplier to correct the issue. UI is user friendly.
Cons
The dashboard would benefit from added features. Example, being able to see the submission method for each supplier on their profiles, being able to see which email address the invoices are coming from, being able to view more than 10 invoices at a time. It would be nice to be able to hyperlink the user email addresses.
October 2019
Myron from Synchrony Financial
Company Size: 5,001-10,000 employees
Industry: Banking
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2019
Transcepta Review
The overall experience has been good. The Transcepta team is very professional and responsive. We have increased E-Invoicing % to nearly 50%.
Pros
Ease of Transmission for suppliers once they start using. The service is consistent in delivering electronic documents and invoice images daily.
Cons
The onboarding of new suppliers on the program has been difficult and takes time. This mainly stems from not having the right supplier contact and the supplier not being familiar with what E-Invoicing is about. Once onboarded, getting suppliers consistent in using the portal has been a challenge. It is very manual to keep watch on supplier compliance, if not reviewed monthly.
January 2020
John from Lumentum Inc.
Company Size: 5,001-10,000 employees
Industry: Computer & Network Security
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2020
Transcepta as a global payment solution
Overall, a very good experience. The organization and support team is responsive. Will work with us on overall enhancements that will benefit our requirements.
Pros
Ease of use, Intuitive UI, standard integration via Oracle ERP
Cons
Need to enable logic for Blanket PO Releases. This is subject to each customer requirements, need to work with Transcepta on proposed solution for matching requirements.
Reasons for Choosing Transcepta
Transcepta integration was already available for 2 of our suppliers and we wanted to scale globally.
October 2019
Anu from Motorola Solutions Inc
Company Size: 1,001-5,000 employees
Industry: Telecommunications
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
October 2019
MSI experience with Transcepta
Good.
Pros
1. Transcepta deals with and onboards the supplier with minimal involvement from MSI. 2. Customer support and willingness to accommodate changes with short notice is good. 3. Dashboard is good and friendly.
Cons
1. No test instance. 2. Development time is longer and not as seamless. 3. No line level matching
Reasons for Choosing Transcepta
N/A. Was not involved in the selection process.
October 2019
Derwin from Synchrony
Company Size: 10,000+ employees
Industry: Banking
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
October 2019
Transcepta User
The overall experince has been great and the support from all departments has been great
Pros
The ease of submitting invoices via email and matching correctly to the purchase orders. The ability for the users to see the statuses of their invocies.
Cons
Would like to provide customers more reporting options that are downloadble in excel
October 2019
Hemal from Sooner Pipe LLC
Company Size: 201-500 employees
Industry: Oil & Energy
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
3.0
Functionality
3.0
October 2019
Transcepta
We were told during the sell cycle that it take about 1-2 months implement the software and it took us more than six months. Supplier on-boarding process needs improvement. Overall, we are not too pleased with Transcepta. We have to do lot of custom development to make Transcepa work for us.
Pros
Integration with Oracle Supplier Network.
Cons
Not as friendly as advertise for suppliers to send the invoice and supporting documents. The EDI submission doesn't support MIME attachments which defeats the purpose of automation as suppliers have to send it manually. On-boarding process is very slow compare to what Transcepta advertise.
Reasons for Choosing Transcepta
Oracle partnership.
December 2019
Shirley from Latham & Watkins, LLP
Company Size: 5,001-10,000 employees
Industry: Law Practice
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
4.0
Functionality
3.0
December 2019
Transcepta Review
Ease of submitting and attaching images to our AP application...
Pros
Excellent Customer Service and ability to submit repetitive invoices in a snap...
Cons
Ability to process International Invoices ; especially with VAT.
October 2019
Nidhi from Lumentum Operations LLC
Company Size: 501-1,000 employees
Industry: Business Supplies and Equipment
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
October 2019
Transcepta Feedback
Good
Pros
Transcepta is easy to use, good customer support and value for your money.
Cons
Not easy to add customer specific requirements in the portal
Reasons for Switching to Transcepta
Cost and lack of some basic features
October 2019
Jesse from City of Albuquerque
Company Size: 5,001-10,000 employees
Industry: Government Administration
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
October 2019
City of Albuquerque
Transcepta has been very responsive to the City's needs. They have developed items like a "parking lot" to help reduce the rejection rate and allow the City and vendors to make any necessary corrections.
Pros
Easy to navigate and review dashboard information. I like the ability to download certain reports and dashboard info into Excel and analyze. The PO Flip option has been extremely helpful for our small and local businesses.
Cons
Initially the City did not have a way to review invoices prior to being rejected. However, the Transcepta team addressed our needs.
October 2019
Rohit from Trigyn
Company Size: 51-200 employees
Industry: Information Technology and Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
October 2019
Well laid out roadmap
Very good
Pros
Ease of use and clear path of data flow.
Cons
Testing enhancements or changes is cumbersome
Reasons for Choosing Transcepta
Supplier onboarding and reporting features
January 2020
Trevor from UC Davis
Company Size: 10,000+ employees
Industry: Higher Education
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
4.0
January 2020
Good Product
Pros
Has improved our invoice processing by automating 20k invoices a year.
Cons
No significant issues to report - system does what we want.
March 2020
Lucynda from Fresh and Clean Portable Restrooms
Company Size: 2-10 employees
Industry: Accounting
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Customer support
4.0
Functionality
4.0
March 2020
Nice Website Layout
Transcepta was easy to learn. It's a secure website that allows vendors to send invoices to their customers.
Pros
I like that this website is very straight forward and layout is clean and simple. I had one experience with customer service and it was good.
Cons
The website crashes more than an average website.