Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.0 / 5
Value for Money
4.0 / 5
Customer Support
4.0 / 5
Functionality
4.0 / 5
Pros
"I like the way that you can organize your search and once you go into detail, you get all the details that you need."
"Click of a few icons and loading schedules are there and we know what is facing us for the next few hours - until it changes of course based on drivers or customer requirements."
"I enjoy how easy this system is to use and schedule appointments. It is quick and very easy!"
Cons
"TOO MANY DOWN TIMES, BUT WE GET HEADS UP ON IT."
"i dont like the difficulty making search criterias. "
"sometimes its a little cumbersome on canceling an appt in order to reschedule"
Alpega TMS Reviews
Filter by:
June 2019

Nandkumar from Luxottica Retail
Company Size: 10,000+ employees
Industry: Apparel & Fashion
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
5.0
Functionality
4.0
June 2019
Translot
The overall experience has been great. Executives have been of great support during the implementation phase of the software. It has allowed us for smoothly transitioning all the parts of the delivery process over this tool.
Pros
ITs easy to use and provides visibility to all stakeholders. Furthermore, it reduces our work as it links the company make the delivery and the team internally who receives it.
Cons
That it is not capable to report multiple shipments under one delivery

Response from Alpega
Replied June 2019
Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback.
June 2019
Dave from Roquette America
Company Size: 201-500 employees
Industry: Food Production
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
June 2019
Roquette-1st in the U.S. to use Transwide
We use just the Call-Off product now, but looking at the TMS product also. Excellent Support in the U.S.
Pros
ease of use for shippers and carriers information organized in a logical format great visibility filter function helps manage shipments
Cons
system goes down and that creates major issues, all visibility is lost, don't know what tenders went through and what didn't. Every day there are Error messages meaning a problem with someone's call-off, I receive all errors (Roquette sites all over the world). Would be great if we could see only U.S. call-off errors.
Reasons for Choosing Alpega TMS
we wanted to control the tenders and not use TMS like all the other companies proposed and Transwide was the only one that enabled that. We were the first U.S. company to sign on with Transwide.

Response from Alpega
Replied July 2019
Hi Dave, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback. Our support team will reach out directly regarding the email notifications. We acknowledge the inconvenience of our recent system downtime, resulting from our transition to Amazon Web Services (AWS Cloud). This upgrade will improve our users' experience moving forward and help us maintain our 99.5%+ up-time standards.
June 2019
Peter from Caterpillar
Company Size: 10,000+ employees
Industry: Warehousing
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
4.0
Functionality
3.0
June 2019
Review Software
Controlling daily trucks is greatly organized, just needs to be updated.
Pros
Organized, informational, Changeable, Very User friendly.
Cons
Slow, Too many steps, Have to click too many pages to get what information is needed. Needs to have quick access to Daily Schedule upon logging in. Needs to be faster at loading up pages. It would be nice to have an App on phones for easy logging on delivery times and or changes.

Response from Alpega
Replied June 2019
Hi Peter, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your feedback. You are able to set Current Schedules as your homepage. I will contact you directly to explain.
July 2016
Dave from Roquette America
Company Size: 201-500 employees
Industry: Consumer Goods
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
July 2016
Excellent Communication Tool
We were the first U.S. company to start using Transwide. We utilize the tendering product to get our orders to truckload carriers. It saves us a lot of time and errors in the tendering process. Our carriers like it a lot with the 24/7/365 system availability.
Pros
Simplicity of use and clear organized transport order information for the users. Login is fast, easy to add users, TW Support is very reactive and helpful for both Shipper and Carriers. Don't have to keep changing password like a lot of systems. System updates are always done on weekends.
Cons
Screen changes are a bit slow (about 15-30 seconds per screen). Scheduled down time is always planned for best time in Europe so is always during U.S. business hours.

Response from Wolters Kluwer Transport Services
Replied July 2016
Thanks for the great review and feedback. WE appreciate our lengthy relationship with Roquette. You never forget your "first" ;-)
June 2019
Aimie from Carmeuse
Company Size: 501-1,000 employees
Industry: Logistics and Supply Chain
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
4.0
June 2019
Alpega (Transwide)
Alpega(Transwide) has given me a good experience. It is user friendly and allows my company to conduct business in the manner it needs to, to best serve our customers. The customer service team in Pittsburgh is always willing to help, and make it a priority to help find ways to make the system work more for our needs. CSR is always on top of finding solutions, and if she doesn't know the answer she makes sure to search one and get back to us.
Pros
This software makes it easier for my department to conduct business. It gives a line of communication between our customer service department and truckers in order to ensure the customer is getting their shipments. It is eye appealing and user friendly.
Cons
The notifications are sometimes delayed, on when they are going to have outages.

Response from Alpega
Replied June 2019
Hi Aimie, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback and we're happy to hear our support team has been helpful. We are currently working on improving our communications around system access.
July 2019
Steyn from DLF Pickseed, USA Inc
Company Size: 51-200 employees
Industry: Environmental Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
2.0
Value for money
3.0
Customer support
2.0
Functionality
5.0
July 2019
DLF Asset management solution
We choose a solution that offered more than we needed, and therefore we had to abandon it.
Pros
Very comprehensive solution, offered dock scheduling and inter-company organization on an advanced level
Cons
Difficult to navigate and tailor to needs of particular business
Reasons for Choosing Alpega TMS
It was priced appropriately and was a sophisticated option
Reasons for Switching to Alpega TMS
We needed more functionality than offered

Response from Alpega
Replied July 2019
Hi Steyn, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your feedback.
June 2016
Delores from Carmeuse Lime & Stone
Company Size: 1,001-5,000 employees
Industry: Consumer Goods
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
June 2016
Transwide Feedback
Transwide allows us to manage our business versus our carriers managing our business for us. Demurrage costs have been slashed by 75%.
Pros
Click of a few icons and loading schedules are there and we know what is facing us for the next few hours - until it changes of course based on drivers or customer requirements.
Cons
Logs you out after x number of minutes of inactivity.

Response from Wolters Kluwer Transport Services
Replied June 2016
Thanks Delores. We value your years of usage and your recent feedback.Transwide allows for 40 minutes of inactivity before logging out inactive users. Like most cloud solutions today, we have to trade-off how long we can allow our 80,000+ users to remain on the tool without activity vs. performance speed for those who are actively using the applications.
July 2019
Susan from S & J Transfer & Storage (Tronox warehouse)
Company Size: 11-50 employees
Industry: Warehousing
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Customer support
3.0
Functionality
3.0
July 2019
transwide
It is easier to use than Schneider National site.
Pros
I can use the reference number to sort my screen by.
Cons
I don't like if I want to use the data option, I have to put in everything every time even though I only have one report. I do not like it times out. (not always 40 in between usage) It is SLOW!!

Response from Alpega
Replied July 2019
Hi Susan,Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback and that you find the tool easy to use. Our support team will reach out to ensure the best use of the reporting function. For your safety, there is a standard requirement that requires you to log in again after being inactive.
June 2019
Edgardo from Sprint Transport LLC
Company Size: 201-500 employees
Industry: Transportation/Trucking/Railroad
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
June 2019
Alpega - Review
Transwide allows us to communicate with one of our top customers. It plays a significant part on our on-time communication and allows us to track loads that were accepted or cancelled.
Pros
This software is very user friendly. The amount of training needed to navigate is minimum. Everything is very straight through and I like the idea of having different communications tools with all parties involved.
Cons
The amount of notification emails. Alpega sends too many notifications in regards to one single load/event.

Response from Alpega
Replied June 2019
Hi Edgardo, Thank you for the kind review. Regarding the email notifications, these preference are easy to set up per user. We'd be happy to show you how to pick and choose which notifications you would like to receive under My Notifications in Transwide. I will call you directly, but you can always contact us for help via live chat, emailing supportna@alpegagroup.com or dialing 877-778-9433.
June 2019
Pam from Perpetual Recycling Solutions, LLC
Company Size: 51-200 employees
Industry: Packaging and Containers
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
June 2019
Logistics Manager
used to never go down... something has changed
Pros
convenience... I don't have to make apt.
Cons
It has been "down" a lot lately. very hard to make apt. when can't get into software

Response from Alpega
Replied June 2019
Hi Pam, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback. We acknowledge the inconvenience of our recent system downtime, resulting from our transition to Amazon Web Services (AWS Cloud). This upgrade will improve our users' experience moving forward and help us maintain our 99.5%+ up-time standards.
June 2019
Kellee from Daily Express, Inc.
Company Size: 51-200 employees
Industry: Transportation/Trucking/Railroad
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
4.0
June 2019
Decent software
Transwide makes is easy to manage appointments to ensure that our drivers aren't being held up when going to load or deliver.
Pros
It is fairly user friendly, and adding new users is easy. In addition, the support team is very helpful whenever assistance is needed with setting new users up or resolving general issues. Ease of use is the biggest pro of Transwide.
Cons
The system goes down quite frequently, at least once every other week. This is very inconvenient as transportation is a 24/7 industry, and appointments can fill up fast. Another downside to Transwide is that the TW slot facilities are not uniform in terms of what information is required when setting up an appointment.

Response from Alpega
Replied June 2019
Hi Kellee, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback. We acknowledge the inconvenience of our recent system downtime, resulting from our transition to Amazon Web Services (AWS Cloud). This upgrade will improve our users' experience moving forward and help us maintain our 99.5%+ up-time standards.
July 2019
Matthew from Sprint Transport
Company Size: 201-500 employees
Industry: Transportation/Trucking/Railroad
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
3.0
Functionality
5.0
July 2019
transwide
I love the software, my most favorite online booking system
Pros
ease of use, ease to learn. I like that the process is simple
Cons
i dont like the difficulty making search criterias.

Response from Alpega
Replied July 2019
Hi Matthew, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback. Once you create search criteria, you are able to save that search for later use. If you have questions about this, please contact our support team, supportna@alpegagroup.com 877-778-9433.
June 2016
Tara from Carmuese
Company Size: 51-200 employees
Industry: Consumer Goods
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2016
Has made us more efficient
I have had an overall great experience with Transwide. It has helped us to become more efficient with tendering loads to the carriers and has helped out a lot with detention costs.
Pros
The carriers being able to get their loads almost instantly.
Cons
Sometimes when navigating through the system it can be a little slow.

Response from Wolters Kluwer Transport Services
Replied June 2016
Thanks Tara. As a Transwide customer since 2008, we truly value your long-term relationship with us, and your positive feedback.
June 2019
Mike from BURKHART ENTERPRISES INC
Company Size: 51-200 employees
Industry: Translation and Localization
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
June 2019
User friendly
Pros
I like the way that you can organize your search and once you go into detail, you get all the details that you need.
Cons
Not really ran into any cons with this program

Response from Alpega
Replied June 2019
Hi Mike, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback.
July 2019
Marissa from Energy distribution services
Company Size: 501-1,000 employees
Industry: Executive Office
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
3.0
July 2019
Receiving Department
My overall experience with Transwide is a fairly good experience. It is very helpful with what I need to make my work easier.
Pros
I like most about Transwide is setting up appointments when needed and checking for other in coming appointments.
Cons
What I like least about Transwide is the system is down quite frequently.

Response from Alpega
Replied July 2019
Hi Marissa,Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback.
June 2019
MaShayla from spherion/caterpillar
Company Size: 10,000+ employees
Industry: Retail
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2019
using transwide
Pros
you can check slots to get accurate time of when trucks are coming in for us to off load material
Cons
sometimes it glitches or goes down making it hard to see booked spots

Response from Alpega
Replied June 2019
Hi MaShayla, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback. Should you need assistance, please contact our support team at 877-778-9433, supportna@alpegagroup.com, or via live chat.
July 2019
Liza from Ag Trucking
Company Size: 51-200 employees
Industry: Transportation/Trucking/Railroad
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
Functionality
4.0
July 2019
User review
Pros
Its easy to navigate and easy to learn.
Cons
Changing load times can be several steps

Response from Alpega
Replied July 2019
Hi Liza,Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback.
July 2019
Erik from trinity logistics
Company Size: 501-1,000 employees
Industry: Transportation/Trucking/Railroad
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
July 2019
Transwide
Overall the TMS is much better that others I use for other clients.
Pros
The easy of updating and changing dates and line items
Cons
Wish it was faster and more easy to change between shipments

Response from Alpega
Replied July 2019
Hi Erik, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback and we're happy to hear we provide a better experience than other systems you use.
June 2019
Joshua from Mode Transportation
Company Size: 51-200 employees
Industry: Transportation/Trucking/Railroad
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2019
Transwide Review
overall experience is great! No issues with the site..
Pros
The ease of use / user interface is easy to maneuver around the site.
Cons
I don't utilize all aspects about this software so I don't have much input to say. All I do is schedule appointments.

Response from Alpega
Replied June 2019
Thank you, Joshua for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback.
July 2019
Brian from Caterpillar
Company Size: 10,000+ employees
Industry: Machinery
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
1.0
Functionality
3.0
July 2019
Transwide is down!
Emails that inform the site is down with promises of updates within an hour that are many hours later. No indication of when the site is going down, just an apology email.
Pros
Visibility into all of our facilities that use this for scheduling.
Cons
The lack of reliability and the fact that the majority of our carriers do not get the emails about the site being down. When the site is down (lately it has been weekly occurrences) none of our freight can be booked to unload, so our supply chain halts. Unacceptable.

Response from Alpega
Replied July 2019
Hi Brian,Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback around increased visibility. We are currently working on improving our communications around system access.
July 2019
TERI from CARTER PAPER & PACKAGING, INC.
Company Size: 11-50 employees
Industry: Wholesale
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
July 2019
TRANSWIDE PROS AND CONTS
Pros
I enjoy how easy this system is to use and schedule appointments. It is quick and very easy!
Cons
There have been a lot of outages, which holds me up from making appointments.

Response from Alpega
Replied July 2019
Hi Teri, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback. We acknowledge the inconvenience of our unusual recent system downtime, resulting from our transition to Amazon Web Services (AWS Cloud). This upgrade will improve our users' experience moving forward and help us maintain our 99.5%+ up-time standards.
July 2019
JULIE from APEX BULK COMODITTIES
Company Size: 201-500 employees
Industry: Telecommunications
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2019
EASY AND QUICK
AWESOME
Pros
EASY TO LEARN AND NAVIGATE, ONCE YOU LEARN ALL THE FEATURES.
Cons
TOO MANY DOWN TIMES, BUT WE GET HEADS UP ON IT.
July 2019
Brad from landstar
Company Size: 2-10 employees
Industry: Logistics and Supply Chain
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2019
Transwide review
NA we just us it as a 3rd party to coordinate pickup and delivery times
Pros
it pretty simple to use for scheduling apts...
Cons
sometimes its a little cumbersome on canceling an appt in order to reschedule

Response from Alpega
Replied July 2019
Hi Brad, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback. Our support team will contact you regarding reschedules to ensure the best use of Transwide.
June 2019
Deborah from Carmeuse Lime
Company Size: 5,001-10,000 employees
Industry: Mining & Metals
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Customer support
3.0
Functionality
4.0
June 2019
Value of Transwide
Reduced demurrage costs
Pros
Like the capabilities and ease of tracking shipments
Cons
Could be a little friendlier for the set up stage for schedule, customer service e-mail response could be timelier, recently there has been more unplanned downtime periods

Response from Alpega
Replied June 2019
Hi Deborah, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your feedback. We acknowledge the inconvenience of our recent system downtime, resulting from our transition to Amazon Web Services (AWS Cloud). This upgrade will improve our users' experience moving forward and help us maintain our 99.5%+ up-time standards.
July 2019
Lisa from SELECT LOGISTICS NETWORK INC
Company Size: 2-10 employees
Industry: Transportation/Trucking/Railroad
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
July 2019
Transwide
Good
Pros
It is the customer that requires we utilize the program, so therefore, we would not be the ones to recommend the program, thus, my answer.
Cons
I have absolutely no issues with this program

Response from Alpega
Replied July 2019
Hi Lisa, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback.
July 2019
Jennifer from Evergreen Transport
Company Size: 51-200 employees
Industry: Transportation/Trucking/Railroad
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
Functionality
4.0
July 2019
Transwide
Pros
Easy to use program. Gives insight on number of loads for the days ahead that have not yet been communicated to the carrier.
Cons
Shippers are unable to load the trucks in the amount of time the timeslots allow. The drivers back up before getting checked in. Once the slot has passed the number is no longer good. Also, the products are not specific where the user books the timeslot.

Response from Alpega
Replied July 2019
Hi Jennifer, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback.
July 2019
Cody from Sprint Transport
Company Size: 51-200 employees
Industry: Transportation/Trucking/Railroad
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
July 2019
Transwide Review
Makes accepting orders very easy
Pros
Transwide is easy to use and navigate the site
Cons
Can not find any cons that I have ran across

Response from Alpega
Replied February 2020
Hi Cody - Thank you for taking the time to provide such a positive review! We appreciate it! - The Alpega Team
July 2016
Audra from AACT
Industry: Transportation/Trucking/Railroad
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
July 2016
AAA Cooper, Little Rock AR - Audra
I have been using this program for Caterpillar without any issues. I do not use it as often as I used to because Jessica here has been scheduling Caterpillar. Thanks,
Pros
na
Cons
na

Response from Wolters Kluwer Transport Services
Replied July 2016
Thanks for your review Audra. We truly value feedback we receive from "carrier community" , since users like yourself are the ones who book most of the appointments in our solution.
June 2016
Debbie from Carmeuse Lime And Stone
Industry: Transportation/Trucking/Railroad
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
3.0
Functionality
3.0
June 2016
Transwide Review from AN/BR/MY
Good tool for scheduling loads. Reporting leaves a lot to be desired. System is slow. I am not privy to costs.
Pros
Ability to schedule loads.
Cons
It's slow.

Response from Wolters Kluwer Transport Services
Replied June 2016
Thanks for your feedback Debbie. Since the Transwide solutions are all run in the "cloud", system speeds are subject to local bandwidth issues. Your site is the only one of 15 within your company that experiences speed issues. Also, Carmeuse should be implementing advance Reporting options from Transwide within the next few weeks that should provide you the reporting you are looking for
June 2019
Nate from R&R Express
Company Size: 51-200 employees
Industry: Logistics and Supply Chain
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Functionality
4.0
June 2019
My Thoughts on the Software
It makes it easier for my customer the shipper and me keep track of the current loads outstanding.
Pros
I like how I can see when my driver's check in at the facility and how easy it is to book a time slot for pickup.
Cons
I wish there was a way to adjust the date format/time format. Being that I am a US carrier, it took a little time to get use to the date feature.

Response from Alpega
Replied June 2019
Hi Nate, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback. Each user can choose their preference for the date/time format. I will contact you directly to explain.
June 2019
STEPHEN from TUCKER MILLING LLC / TM FREIGHT LLC
Company Size: 51-200 employees
Industry: Transportation/Trucking/Railroad
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2019
LOVE IT!!
SCHEDULING OUR LOADS FOR PICK UP IS VERY SIMPLE
Pros
THIS IS EXTREMELY EASY TO SET UP AND USE.
Cons
NOTHING. THIS HAD MADE SCHEDULING OUR LOADS VERY FAST AND SIMPLE.

Response from Alpega
Replied June 2019
Hi Stephen, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback and are happy to hear that you find it's easy to use and has made you more efficient.
July 2019
Bruno from Luxottica
Company Size: 10,000+ employees
Industry: Apparel & Fashion
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
July 2019
Good tool, need some minor improvement
overall happy, gives visibility to everyone, leaving aside xls spreadsheets
Pros
ease of use, possible to download in xls
Cons
graphics is a little outdated. legend symbols are not 100% user friendly ("free" is pictured with green background but with a white "X"; so is it free because is green, or is it booked/not free because there is an "X"?)

Response from Alpega
Replied July 2019
Hi Bruno,Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your feedback. Your recommendations have been passed to our development team.
July 2019
Jake from Partners Bulk Logistics
Company Size: 11-50 employees
Industry: Transportation/Trucking/Railroad
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
2.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
July 2019
Transwide
negative at this point, too much downtime, takes too long to use.
Pros
The organization could be nice if it was more user friendly and much more reliable.
Cons
The system is always down and always runs slow. Constant down time when we need to use it to stay up to date.

Response from Alpega
Replied July 2019
Hi Jake,Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your feedback. Our support team will reach out directly to help you save steps, and ensure the best use of Transwide. We acknowledge the inconvenience of our recent downtime, resulting from our transition to Amazon Web Services (AWS Cloud). This upgrade will improve our users' experience moving forward and help us maintain our 99.5%+ up-time standards.
July 2019
Cynthia from ABF Freight
Company Size: 5,001-10,000 employees
Industry: Transportation/Trucking/Railroad
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
July 2019
Transwide appointment portal
When setting up password and site your customer service department was very helpful.
Pros
Easy to navigate once I was finally able to sign onto the program
Cons
Confusion on my end as to my customer's appointments

Response from Alpega
Replied July 2019
Hi Cynthia,Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback and that you've found our support team helpful.
July 2019
Russell from Partners Bulk Logistics
Company Size: 11-50 employees
Industry: Transportation/Trucking/Railroad
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
1.0
Functionality
1.0
July 2019
Consumes to much time.
We only use because of customer requirement.
Pros
To be honest, none. The downtime is unbelievable.
Cons
It is non functional most of the time. Puts another activity between shipper and customer that we do not have time to implement.

Response from Alpega
Replied July 2019
Hi Russell,Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your feedback. Our support team will reach out directly to help you save steps, and ensure the best use of Transwide. We acknowledge the inconvenience of our recent downtime, resulting from our transition to Amazon Web Services (AWS Cloud). This upgrade will improve our users' experience moving forward and help us maintain our 99.5%+ up-time standards.
July 2019
Danielle from AHI Supply
Company Size: 51-200 employees
Industry: Mental Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
July 2019
AHI Supply
It's very user friendly, easy to use and easy to teach to use.
Pros
It's very user friendly and easy to explain to someone else on how to use.
Cons
The website seems to go down pretty often and there are times i'm unable to login.

Response from Alpega
Replied July 2019
Hi Danielle, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback and we're happy to hear you find the solution easy to use. If you have trouble logging into Transwide, please contact our support team to help supportna@alpegagroup.com, 877-778-9433.
June 2016
Shannon from Carmeuse Lime
Company Size: 501-1,000 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
June 2016
Transwide Site Review
Overall, Transwide is a very beneficial tool for our company. It has greatly reduced the time it takes for us to schedule, by allowing our carriers to log on and schedule loading appointments.
Pros
Very convenient
Cons
Slow Speed

Response from Wolters Kluwer Transport Services
Replied June 2016
Thanks Shannon!
June 2019
Zene from Garnsey Trucking, Inc.
Company Size: 2-10 employees
Industry: Transportation/Trucking/Railroad
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
2.0
Value for money
1.0
Customer support
1.0
Functionality
2.0
June 2019
Top heavy and awkward
System was to replace another that our customer used that had almost as many stumbling blocks as Transwide
Pros
Transwide hasn't started to invoice me for using their system (yet)
Cons
Regularly fails to update entered information; get notices of problems with its own system

Response from Alpega
Replied July 2019
Hi Zene, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your feedback. Please contact our support team for assistance by emailing supportna@alpegagroup.com or calling 877-778-9433.
July 2019
Chris from INEOS Oxide
Company Size: 10,000+ employees
Industry: Chemicals
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
5.0
Functionality
4.0
July 2019
Transwide
Customer service and setting up was awesome. Alpega willing to assist my vendors which was a plus.
Pros
User friendly and the reporting functions
Cons
The documentation with Hazardous materials but this is likely an internal Ineos issue which still 7 months later is not solved yet.

Response from Alpega
Replied July 2019
Hi Chris, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback and we're happy to hear our support team has been helpful to you and your vendors.
July 2019
Brooks from Echo
Company Size: 5,001-10,000 employees
Industry: Logistics and Supply Chain
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
July 2019
Good Stuff!
I would recommend it. just wish it worked a little smoother.
Pros
Very user friendly, easy to navigate. I also really did love how easy it is to make changes, etc.
Cons
I have to refresh the page often for it to generate

Response from Alpega
Replied July 2019
Hi Brooks, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback.
June 2019
Ahmed from Luxottica
Company Size: 10,000+ employees
Industry: Luxury Goods & Jewelry
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
5.0
Customer support
3.0
Functionality
4.0
June 2019
Tool Feedback
The tool is really useful and I will recommend to other people
Pros
Optimize the process and minimize the communication reporting attaching documents
Cons
layout, I would like to have it more simpler.

Response from Alpega
Replied June 2019
Thank you, Ahmed, for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback.
July 2019
Mark from R&R Express
Company Size: 51-200 employees
Industry: Logistics and Supply Chain
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
July 2019
Software Review
Pros
I like how all the information on the load tender is contained on one page. I am set up on other TMS systems and the other software programs make it very difficult to see the shipment details (i.e. Weight, pallet count,etc).
Cons
One of the downfalls with the system is the inability to see the rates we provided our customer in the system. For example, we submit rates on a yearly basis and would be nice to be able to see the line haul rate in each load tender.

Response from Alpega
Replied July 2019
Hi Mark, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback. We will make note of your improvement request with our development team.
June 2019
Johanna from Luxottica
Company Size: 10,000+ employees
Industry: Logistics and Supply Chain
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
1.0
Customer support
1.0
Functionality
1.0
June 2019
Could Use Some Work
There has only been a training session of actually being in the website. It has not worked except for 1 time and that was to create a password. The calendar in Microsoft Outlook was better than this site so far.
Pros
In the training class it seemed easy to maneuver through the site. The trucks were detailed.
Cons
Since the go live I have not had access. I have sent multiple emails and got no response. I have had notifications that the site is up and running again multiple times, and this case is not true.

Response from Alpega
Replied June 2019
Hi Johanna, I'm sorry to hear about your frustration. There are several ways we can help. We will reach out to you directly. However, you can always contact us through live chat, emailing supportna@alpegagroup.com, or dialing +1 877-778-9433. We are happy to ensure your access, and can highlight our help center.
January 2019
Maria from Healthcare
Company Size: 2-10 employees
Industry: Hospital & Health Care
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2019
Transwide
My experience with the Transwide company is very good, my money always arrives on time where I send it.
Pros
The perfect company to send money around the world is Transwide the best company you can trust to send money around the world.
Cons
Is a perfect company to trust I like a lot.
May 2014
Tom from Caterpillar
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
2.0
Customer support
2.0
May 2014
Transwide
I have no other web based scheduling systems to compare it to, so I ask carriers that do. There are only a few carriers that use web based systems like this and they think Transwide is the best. The customer service person I deal with is Stephanie and she is fantastic. The only reason I rated customer service where I did is because if she isn't there the service level drops very low. A major concern of this system is that it is wide open. Anyone that uses the system can wreck havoc on it. They can delete appointments, activate schedules, delete schedule templates, etc with no traceability. Inserting a new group in a schedule is impossible without doing a whole new schedule. That is extremely time consuming.

Response from Wolters Kluwer Transport Services
Replied May 2014
Thanks for the valuable feedback Tom. We agree, Stephanie is fantastic. You'll be glad to know that Transwide is opening a 2nd Support office on June 1st, in Pittsburgh, to provide additional localized support and increased response time and quality. Separately, the software definitely allows for role-based access to certain areas of functionality. We'll have Support contact you to help configure the user roles at your facility..
July 2019
Anonymous
Company Size: 51-200 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
5.0
Customer support
5.0
Functionality
3.0
July 2019
Great Product that gets the job done
Pros
Transwide is very easy to use and they provide outstanding customer service.
Cons
The reporting feature could use more filter and the visual appeal is lacking.

Response from Alpega
Replied July 2019
Thank you for taking the time to review Alpega (Transwide) !
July 2019
David from Freight Distribution, Inc
Company Size: 2-10 employees
Industry: Transportation/Trucking/Railroad
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
2.0
Functionality
2.0
July 2019
Compared to other TMS' to which we've been exposed.
Pros
Easy login, color scheme. Not much else.
Cons
Compared to other TMS' to which we've been exposed as a 3rd party logistics provider, Transwide is one of the least functional and the least user friendly. I realize that this might be because the end User, and our customer (Finch Paper) may not be taking advantage of every feature Transwide may be offering.

Response from Alpega
Replied July 2019
Hi David,Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your feedback and will follow up with you directly to understand more.
June 2019
Melissa from TQL
Company Size: 5,001-10,000 employees
Industry: Logistics and Supply Chain
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Functionality
4.0
June 2019
Thankful for this program
Pros
The software is simple to navigate. I was able to get on and figure out what I needed to do without having to do any formal training. It was very straightforward.
Cons
There are a few extra clicks involved, but I guess I can understand why they are necessary because multiple people can access the same pages at the same time.

Response from Alpega
Replied June 2019
Hi Melissa, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback. To save a few clicks, we can show you how to set up your homepage preference.
January 2016
Justin from CalArk
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
January 2016
Transwide Review
Transwide is by far the best dock appointment scheduling site that I have used. Open time slots are easy to identify, and capture. The slots are tailored to each facility based on their ability to handle inbound or outbound volume, resulting in less wait time for drivers.

Response from Wolters Kluwer Transport Services
Replied January 2016
Thanks for your review. We value the feedback from our Carrier community, as dispatchers and drivers are the users most frequently using Transwide to schedule the appointments.
May 2014
Theresa from Invista
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
May 2014
Transwide
Pros of Transwide: Reduces phone calls to carriers, improves tracking. Cons of Transwide: Transwide does not feed changes in Transwide to SAP.

Response from Wolters Kluwer Transport Services
Replied May 2014
Thanks for the nice review and feedback. I believe that your SAP team is looking at taking an integrated "feed" back from Transwide as part of your SAP redeployment project. This would give greater real-time visibility of these appointments to other stakeholders within your organization.
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