Traverse Platform
About Traverse Platform
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Most Helpful Reviews for Traverse Platform
1 - 7 of 7 Reviews
Anonymous
10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Vendor Compliance Application
The offering is best-in-class and the team has decades of supply chain expertise which allows you to tap into industry best practices.
PROSAgile enough to allow for customization. Built upon a base platform/offering strong enough to utilize for majority of vendor performance tracking needs.
CONSReliance on pdf reporting instead of formats that support analyzing data (i.e. csv, xls).
Vendor Response
We greatly appreciate your feedback!
Replied May 2023
Stacey
Retail, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
Drive improved supply chain compliance with Traverse
Traverse is very simple to use and is easily customizable. The team is extremely knowledgeable. The tool allows us to identify which vendors are driving problems and then recoup the costs of that extra labor at our warehouses. We can also work with those vendors on future improvements to help with warehouse efficiency.
CONSCustomization comes at a cost, and Traverse should share what their other customers have done so that all can utilize that functionality.
Reason for choosing Traverse Platform
We felt that our support level would be better since Traverse is a smaller company and their main focus was vendor compliance at the time.
Vendor Response
Thank you for the feedback, Stacey! With every customer having their own unique nuance, not every custom solution can be deployed to other customers without additional development. We will review and have someone contact you to further discuss.
Replied May 2023
Kimberly
Retail, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
Implementation to Continued Development Solutions
Traverse has helped us stand up and maintain a Supplier compliance program, and grown with us as our needs for the program shifted and changed after implementation. I appreciate their open and solutions mindset.
PROSThe Traverse team is quick to jump on a call to answer questions as we continue to analyze how our suppliers impact our business and find needs to adjust our program for visibility into these opportunities. I like that they bring other software users together to discuss learnings and new ways of utilizing the program for their business.
CONSEase of integration will likely vary on your individual businesses systems abilities. Traverse worked with us through each of these unique aspects, but that process is can be reasonably complicated bringing IT teams together, but worth the effort once the integration solutions are found.
Vendor Response
Thank you for taking the time to share your experience, Kimberly! We value everyone's IT resources and prioritize data discussions early in the implementation process so they can move on to their next project.
Replied May 2023
marty
Retail, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Analytics are 2nd to none
Traverse has been in business for 20+ years and have developed reports in a variety of ways. You can pull a canned report or develop one based on your specific needs. Their teams are responsive and the knowledge shows on the end result. The tool can be used throughout the organization without extra user costs. Our DC associates all the way through to our buying organization are using and seeing the same data.
CONSWe don't really have any issues with the platform
Vendor Response
Thank you for the feedback, Marty! We've enjoyed partnering with you and your team to identify new opportunities and bring them to life.
Replied May 2023
Erika
Logistics and Supply Chain, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2023
My Traverse Review
I love the ability to send an email blast out to all of my shippers at one time, the ability to track all of my freight claims in one queue, and to also see all the shipments we have received in at our consignees.
CONSThe only downfall I experience is the speed. It tends to move a little slowly but not a major inconvenience.
Vendor Response
We appreciate your feedback, Erika! We've recently discussed the different communication strategies within the platform during our monthly conference call and are glad you enjoy using it. Regarding any speed issues, we will have your Account Manager contact you to determine where the latency is occurring.
Replied May 2023
Tammy
Retail, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
Good Company to Work With
The Traverse team developed a true partnership with our Company and provides us the flexibility we needed to tailor their system to fit our needs.
CONSThere are just a few minor nuances to their portal that we prefer could be modified.
Reason for choosing Traverse Platform
Due to the size of Traverse, we felt that they would work more closely with us to develop the solutions we wanted. We also loved their reporting drag and drop functionality.
Vendor Response
Thank you for the feedback, Tammy! We appreciate your partnership and greatly appreciate everyone's involvement in the monthly conference calls.
Replied May 2023
Jon
Retail, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2023
Nobody else in the industry with this core competency is as effective
The ability to integrate their customer data and create compliance violations and analytics within one platform.
CONSWe have had less success adopting their canned reports.
Vendor Response
Thank you for the feedback, Jon! Our founders strive to compile data from disparate systems to create a 'single version of the truth' within the platform. We welcome your thoughts regarding canned reports, this would be a great topic for our monthly customer conference call.
Replied May 2023