--- title: "Trimble TMS Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Trimble TMS. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Trimble TMS is a good fit for you!" source_url: "https://www.softwareadvice.com/scm/trimble-tms-fleet-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Trucking Software](https://www.softwareadvice.com/fleet-management/trucking-dispatch-comparison/) / [Trimble TMS](https://www.softwareadvice.com/scm/trimble-tms-fleet-profile/) / Trimble TMS Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/scm/trimble-tms-fleet-profile/) Reviews [Alternatives](https://www.softwareadvice.com/scm/trimble-tms-fleet-profile/alternatives/) # Trimble TMS User Reviews ## Reviews summary - Overall rating: 3.7/5 - Total reviews: 38 ### Secondary ratings - Ease of use: 3.4/5 - Customer support: 3.8/5 - Value for money: 3.8/5 - Functionality: 3.4/5 ### Rating distribution - 5 stars: 13 reviews (34%) - 4 stars: 13 reviews (34%) - 3 stars: 3 reviews (8%) - 2 stars: 5 reviews (13%) - 1 star: 4 reviews (11%) ### Most mentioned pros - I have been a dedicated user of Trimble since the 1990's, very easy to navigate and train fellow employees. - The support team is great, but they need some brains in the developmental department. ### Most mentioned cons - sometimes support requires professional service which cost money - They have made the software too cumbersome, click back and forth through several windows for parts orders and work orders. ## Trimble TMS customer reviews Showing reviews 1-25 of 38 (page 1). ### A premium, all-in-one TMS solution with extensive capabilities and customizations - Overall rating: 4/5 - Reviewer: Glen G. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Trimble TMS played a central role in our enterprise. All users across all departments were interacting with the system on a daily basis, and workflows ran smoothly throughout the platform and into integrations with other vendors like Synergize/Microdea, Transflo, Samsara, Microsoft Great Plains, and Cleo for EDI. It was largely dependable and provided us with quality, well-designed data to enable quality reporting through SQL Server Reporting Services and Microsoft Power BI. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Trimble TMS (or TMW Suite as we knew it by) was the backbone of our business at Super T Transport. Its strengths are twofold: the breadth of features, and the customization capabilities. The entire stack encompasses the entire order lifecycle for both transportation loads and brokerage-logistics loads across all departments: operations, HR, safety, IT, and accounting. There is a MASSIVE amount of customization and configuration capabilities that I seriously doubt can be paralleled by any other competitor, both built-in and freeform by virtue of being able to change the back-end SQL code/stored procedures. The support was good: response times are quick, and users can generally get their issues resolved within an hour or two. It integrates with numerous vendors #### Cons The biggest con with Trimble TMS is its speed and click-intensiveness. The platform is undeniably huge by design, and many features can take 10-30 seconds to load. We understood part of this may be due to inefficiencies in our back-end database, but just be aware that if you're used to the speeds of platforms like Innovative, your users will need to adjust to being more patient. The platform was also premium-priced, but it was worth it for our enterprise to have access to the features it contains. We did also encounter bugs, mostly minor/nuisances, and fixing them required doing upgrades to new versions which took some effort to do. --- ### Keep up the good work! - Overall rating: 4/5 - Reviewer: Erin S. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We always have a positive outcome to any issues that support helps us with. We do have one favorite we use because she is knowledgeable in accounting as well, so this makes her very valuable to us. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Trimble has excellent customer service reps that are very easy to deal with. Great that everything can be done remotely. #### Cons I do feel that our Support and Maintenance is quite high in cost, it feels like everything we require is invoiced out. Not really sure what it covers. --- ### poor customer service - Overall rating: 1/5 - Reviewer: diane k. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used weekly for free trial - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Poor customer service. The problems I was having, other subs were having. We were told to try again later in the day, that the system was down. I don't have time, day after day, to submit for payments. I emailed and they never responded. My GC said it takes a couple weeks to get a response. #### Ratings breakdown - Ease of use: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros No support. Keep getting errors when, the system does not tell you what is missing, you have to go through every detail and try and figure it out. NOT USER FRIENDLY. A lot of time if wasted. #### Cons when I called, they just tell me things to appease me, and they act like they know their system sucks. --- ### TMS Review - Truck Enterprise - Overall rating: 4/5 - Reviewer: Zwee D. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. it's been an overall good experience with TMS, especially as an IT Technician. I would love to have more opportunity to train end-users as well. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros - a lot of applications for trucking industry - a lot of data available storing internally for report and analysis #### Cons - lack of documentation, or outdated documentation - sometimes support requires professional service which cost money --- ### Trimble TMS has been the standard for 25 years - Overall rating: 5/5 - Reviewer: Clint H. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Having worked with Trimble TMS for more than 25 years, I've seen many changes over the years with the product. Through that time, the most important aspect has been having experienced support and DBA's to work with as we implement or upgrade different applications in the suite of products. Overall, we have experienced a very high level of experience and knowledge from Trimble. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer Service. It is imperative with enterprise management systems that the product support team is attentive to what we need. There are staff who have extensive careers with Trimble who provide expert support. This is a very important factor when considering a TMS. #### Cons As Trimble have acquired several organizations over the years, it can be difficult to coordinate projects that require support from several divisions. --- ### Top of the line TMS! - Overall rating: 5/5 - Reviewer: Teresa R. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have used this product for 3.5 years and have loved it. My company just recently purchased another one to replace this one but I am very unhappy about that. The new one is very tiny and it spins and spins, taking too long to do anything. I really hate to lose Innovative! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to use and big enough to see. It is very user friendly. #### Cons Sometimes it times out, but that only happens about once a day. --- ### Digitization for LTL Cross Border Transportation - Overall rating: 4/5 - Reviewer: Dave B. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall its been a good relationship over the past 15years, where we struggle is speed to market for version upgrades and support is slow to react to our needs. Lastly tighter account relationships would be great for advanced tech and roadmaps for how we can align to strengthen the product and client satisfaction #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros That at its core it does what it needs to do for base Order to Cash requirements for the Transportation vertical. #### Cons Not a platform that is advancing and keeping up with latest technology advancements! No Automation, RPA, ML and AI light on adapting open API's to allow for more integrations of advanced tools and making API management more native to the platform. EDI is a bear to work with, modern real time tools like mobile drivers applications and document management --- ### Usage of this System. - Overall rating: 4/5 - Reviewer: Allison G. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 5001-10000 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it is a good Product. I find it easy to use and easy to find what you need to review. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy to use, keeps track of everything you need. #### Cons Sometimes hard to get logged in. Cuts out on the road periodically. Not loud enough when Load Offer comes through. Hard to hear if sleeping. --- ### Basic TMS System - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Basic TMS system, but crashes so often and has limited technology. Our company is getting rid of TMW soon and getting a new TMS system. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 2/5 #### Pros Allows you to do most functions needed for brokering a load. Very basic and easy to understand the basic uses of Dispatch, Order Entry and File Maintenance. #### Cons Crashes constantly and kicks you out completely, almost daily. There are constant issues with sending documents or retrieving data like Lane History. --- ### Archaic, difficult, and buggy - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 2/5 #### Pros I like that the Dispatch board allows the creation of multiple boards; this has made keeping track of certain lanes' operations (such as during peak season) much easier. It also lends itself well to creating reports. Entering loads in Order Entry is relatively simple as well. #### Cons The interface is reminiscent of Windows 95, and not in a good way. It's unattractive and the layout isn't the most intuitive, either. Everything is very clustered together, which can make it difficult to find what you're looking for. Additionally, it's prone to freezing and crashing on a fairly regular basis, sometimes not even allowing a user access for up to an hour or more. It's been my least favorite software to work with, unfortunately. --- ### Will make a person throw computers out windows,,,glass windows! - Overall rating: 1/5 - Reviewer: Jon B. - Industry: Food & Beverages - Product usage: Used unspecified for more than 2 years - Reviewed: July 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Functionality: 1/5 #### Pros I don't believe I like anything at all about this program #### Cons Having to put the date and time for a function in 4 different places for each function. If each load has only three stops you have to enter times and dates in 12 different times. this adds up to lost revenue having to pay for all that time adds up at the end of the year --- ### Been using it for a month and has become easier to us every day. - Overall rating: 4/5 - Reviewer: Jake L. - Product usage: Used daily for less than 6 months - Reviewed: July 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros I like being able to see what I have on hand in my inventory along with how much cost it is. It's nice to be able and see what tech is working on what unit live time also. #### Cons So far the only complaints I have got from my techs is having to hit the post button every time they do something. --- ### very poor software service/support level - Overall rating: 4/5 - Reviewer: Angelo P. - Product usage: Used unspecified for unspecified - Reviewed: January 2016 - Review source details: This review was submitted organically. No incentive was offered Since joining the Trimble group, trying to access service for software glitches is next to impossible, even though our software support fees have always been and continue to be paid up to date. The responsiveness is mired in many layers of administration and the lack of sufficient knowledgeable staff to handle software issues. Case in point, I advised them of a software issue in November and I am still waiting for some one to address the issue. Jan 15, 2016. Rated customer service at one star because no stars was unavailable. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 1/5 --- ### Trimble the BEST - Overall rating: 5/5 - Reviewer: Mary Jo S. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have been in transportation over 30 years and they have been the best system and support I have used. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and support is extremely helpful and understanding when you do have any questions. Someone is always on-call and are always kind, understanding and help you immediately. #### Cons There is nothing I don't like about Trimble --- ### Horrible company with horrible product - Overall rating: 1/5 - Reviewer: Raymond S. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered I wouldnt recommend the peoplenet/trimble eld equipment to my worst enemy. Horrible experience and a huge waste of money. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Live person answers the phone when you call in #### Cons Useless equipment. Support never has answers or solutions for equipment that never runs or works. --- ### Relliability - Overall rating: 5/5 - Reviewer: traci c. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have been a dedicated user of Trimble since the 1990's, very easy to navigate and train fellow employees. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I know that I can call support and issues will get resolved quickly #### Cons Minor quirks, like files locking up orders and equipment. #### Reasons for choosing Trimble TMS Familiarity and ease of use and integration --- ### Not Impressed - Overall rating: 2/5 - Reviewer: Darold M. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered The support team is great, but they need some brains in the developmental department. They have made the software too cumbersome, click back and forth through several windows for parts orders and work orders. I have been using software since 1997 and this is the worst. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The support team does a pretty good job. Wish I could say the same for the rest. #### Cons If you like clicking through a lot of windows to complete 1 task, go for it. This is the software for you. Make a mistake, it erases your entry instead of letting you go back and correct it. You get to re-enter it. The big one for me is that the development team has been working on the month end report all year (it is not August) and we still have not had a correct report. This is a critical report for our organization. #### Reasons for choosing Trimble TMS I was not in on it. #### Reasons for switching to Trimble TMS Because of Truck Mate. --- ### Barley adequate - Overall rating: 2/5 - Reviewer: Chris C. - Industry: Transportation/ Trucking/ Railroad - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2017 - Review source details: This review was submitted organically. No incentive was offered None that I have figured out today, about as bad as Mcleod. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros They offer a hosted solution and have an *expensive* but semi integrated add on CRM module. Most legacy users are still server/premise based however. Their tech support gets an 'A' for effort but 'F' for functionality and follow through. #### Cons Very antiquated, this technology has been around since the 80's, nothing *cutting edge* about TMW, and their suite application requires a dozen modules that are each a stand alone program. So you need 4-5 different applications/modules open at all times to do you job. Buggy, has daily glitches that require you to duplicate your work. --- ### not for fast paced work environments - Overall rating: 2/5 - Reviewer: Abdo A. - Verified reviewer: Yes - Industry: Industrial Automation - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2017 - Review source details: This review was submitted organically. No incentive was offered Bottom line with the software is:- if you running large amount of fleet, booking large amount of freight, fast paced work environment where each operator constantly on the phone multi-tasking between 1 – 3 monitors/computers. I would never recommend it. This will change your attitude as the software will decrease your production ability. It’s made to make you Serve it. if you small operating company with small amount of fleet, and if its priced right for you, I would recommend it. #### Ratings breakdown - Ease of use: 1/5 - Functionality: 2/5 #### Pros visual. colorful. Teach extra high level of patience. #### Cons Slow Motion. Excessive unnecessary technical errors. Excessive amount of steps. Cannot utilize the software to serve YOU, the Software utilize YOU to serve it. “It’s like creating the beast that have no control over it”. --- ### Truckmate Dispatch - Overall rating: 4/5 - Reviewer: Matthew A. - Industry: Industrial Automation - Company size: 51-200 employees - Product usage: Used other for more than 2 years - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I like that it is easy to track not only the trailers but drivers as well. Easy to set up routing and locations. It is easy to move around from dispatch to payroll and most of the time it is a quick fix when someone gets button happy. We have the option to send the loads directly to the driver and the system will track there movements, but we found it easier to manually move our OTR drivers. During the time of our transition from 2012 version to 2018 the problems we have encountered have been quickly fixed by the Trimble groups support team. #### Cons No back button when the person who is manually moving the drivers and equipment gets a little to quick on the buttons. We updated our system and did some testing before going live and some of the hiccups we caught and thought were fixed carried over to the live version. We are a Intermodal trucking company and our original version from 2012 had custom moves that are not able to brought up to 2018. --- ### Essential for life - Overall rating: 5/5 - Reviewer: Ryan R. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As a transportation specialist and Fleet Manager, TMW Systems is my lifeline. I would not have a job without it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy user interface, straight forward, no bugs or glitches, TMW does everything I need it to to complete my work. #### Cons There is not anything that I would recommend to improve. TMW Systems has been a reliable software program for the 3+ years that I have used it. --- ### great software for the industry - Overall rating: 5/5 - Reviewer: mike c. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered never a problem always great program any user issues are quickly solved and resolved #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros very user friendly great ability to use over mult platforms. no glitches frequently updated and always is relaible #### Cons at times the work arounds add ons can be a pain but with training the ease of use is better --- ### TMW is great software for all your transportation needs! - Overall rating: 5/5 - Reviewer: AMY R. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Dispatch. Dispatching of drivers with safety issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use. Easy to navigate. Very little issues. Makes tracking safety related issues very easy as well! #### Cons It's a good system. I used it with my previous company for 2 years and still recommend it to others in the industry. --- ### TMW Admin - Overall rating: 5/5 - Reviewer: Matthew L. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros SQL driven and highly customizable to output to various programs. #### Cons A lot of the customization has to be done by TMW tech support. Some parts are still developing but we paid full price. --- ### Great system with lots of info - Overall rating: 5/5 - Reviewer: Joe K. - Industry: Industrial Automation - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered Great system to use for daily dispatch, easy to keep track of all load, and equipment info, lots of great customizable features to make your dispatch job easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to learn, and can keep track of almost anything that you need to know on every truck / trailer / load you have. #### Cons I can not think of anything bad to ay about the system, it works perfectly for me dispatching a 20 truck fleet. ## More reviews [Next reviews](https://www.softwareadvice.com/scm/trimble-tms-fleet-profile/reviews/?page=2) --- Trimble TMS Reviews, Pros and Cons - 2026 Software Advice