1 / 3
Showing 1 review
Company size: 11-50 employees
Time used: Less than 12 months
Review Source: Capterra
Ease-of-useout of 5
Value for moneyout of 5
Customer supportout of 5
Functionalityout of 5
Great Service From A Great Team
UC is great for teams who want to "set and forget" forecasting. Once UC is connected to your data and they understand how you operate your business, they can provide reliable forecasting with very minimal input required from your team. Only details that could not be found in the data (planned pricing changes, promotions, distribution changes, etc.) are required to be sent to them. Pair that with consistently accurate forecasts and a great customer service team and you have yourself a great product.
I loved that we could rely on UC for all of the forecasting analytics. There was no need for our account managers to update and manage item forecasts in a system. They simply communicated info updates like promotions and distribution change to the UC team and they took it from there. UC's customer service is very capable and responsive. Once set up correctly, the process is mostly automatic. They were very flexible and allowed us to digest the forecasts in whatever format we needed. UC was also very proactive in finding errors and areas of improvement. They brought those to us instead of us having to bring questions to them.
Due to the third-party, hands-off nature of utilizing UC, we sometimes felt like the product was less flexible than we wanted it to be. UC was always willing and able to integrate our needs into their model, but it took time and detailed descriptions of needs to achieve correctly. This was not necessarily unfair, but still could be a longer process than we wanted for certain modifications to be implemented.
Reasons for choosing Unioncrate Demand Planning AI
The other products required too much user input. Our account management team is not the strongest with learning new technical skills and we did not want to need to hire an additional person to manage the forecasting system.