Yokoy

RATING:

4.5

(39)

About Yokoy

Yokoy automates business spend management for medium and large enterprises, with Artificial Intelligence. Offering you expense management, invoice processing and smart corporate cards in an all-in-one intuitive platform. With this approach, Yokoy goes beyond saving you time and money; and by optimizing the spend through transparency and control over the employee’s spend. Why rely on a siloed solution when Yokoy simplifies every process step in spend management? Put your spend management on autopilot today! Yokoy generates expense reports in seconds; with more than 93% accuracy on extracting data from receipts, Yokoy automates all your expense management processes and with the Yokoy smart corporate cards, it becomes easy for employees to pay for their expenses, both thr...
Save money on every dollar spent. Yokoy’s AI-powered suite transforms spend management for midsize companies and global enterprises – so you can save while spending.  GDPR compliant. ISO 27001, ISO 9001, and ISO 14001 certified.

Yokoy Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Yokoy

1 - 5 of 39 Reviews

Manuel

Computer Software, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2022

Happy wife

My wife is the superuser of Yokoy, and Unique is the 3rd company we set up together. We implemented SAP, Microsoft Nav, and Revolut Business, but she is super excited since we use Yokoy. We reduced our subscription spending by 20%-30% of various tools (small tools too) across Unique.

PROS

Very easy to use mobile experience and spend management. As a CEO, I like most the real-time view to all our expenses, especially the software subscription spending we have at Unique.

CONS

I'm waiting for linking the virtual credit cards to Apple Pay

Reasons for switching to Yokoy

Better integration into Microsoft Nav, Easy to use Mobile

Philipp

Insurance, 201-500 employees

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed April 2023

Practical, simple and reliable

The cooperation with Yokoy directly turns out to be very pleasant, on eye level and customer-oriented. Yokoy is open to the needs and inputs of the customer. Even if not everything can be realized.

PROS

The simplicity of adding expense receiptsThe recognition of the data from the receipts is excellentGood clarity

CONS

Customization of the SAP interface is somewhat complex and depends on the implementation partner

Reasons for switching to Yokoy

The recording of expenses turned out to be very time-consuming and complicated.The appearance and process no longer met our requirements.Setting and changes could not be made by ourselves.

Vendor Response

Hi Philipp, Thanks for your kind remarks! We love hearing from our customers – especially when Yokoy is able to make a positive difference to them. We pride ourselves on having a simple and reliable tool that brings financial excellence to everyone. Team Yokoy

Replied April 2023

Gabrijela

Financial Services, 51-200 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed January 2024

Okay application - still room for improvement

It's an easy tool to use and the main features are working perfectly, however, there are some technical issues occurring from time to time.

PROS

It's an easy tool to use and the main features are working perfectly, however, there are some technical issues occurring from time to time.

CONS

Customer service is rather poor. I am currently waiting for a response and it has been weeks :/

Reasons for switching to Yokoy

Company policy - and you guys really need to rethink your feedback tool, as these mandatory character settings are rather hostile. If my feedback is concise and perfectly understandable in two words, your algorithm should not force me to write endless prosa to make my point ;)

Vendor Response

Dear Gabrijela, We appreciate your honest feedback to help us continue to improve and grow. Specifically to your feedback on Customer Care - we understand from our Care team that your question has now been resolved and apologise for the delays experienced. If you still need assistance please respond to this email and we will be sure to find a timely solution. Kind regards, Team Yokoy

Replied January 2024

Michal

Internet, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed March 2023

Yokoy expense management for midsize scale up company

PROS

Yokoy is very positively rated by our employees (end users). The Yokoy staff is very friendly and supportive. They always try to find a tailored solution for your company's needs. Yokoy is still developing and changing. They implement new features to the tool every month.

CONS

The Yokoy Visa cards are limited to the European market. The delivery time for the physical cards is unacceptably long and they are delivering cards to a limited amount of countries. Also, the matching process for expense to card transactions is not intuitive for the end users, and they have serious problems the credit note management.

Vendor Response

Hi Michal, First off, thanks for your review! We value your feedback and are happy to hear your employees are enjoying the tool. In regards to the Yokoy Visa cards, we do want to use this opportunity to clarify a few things. · We have recently switched card shipment providers and the shipment times have improved drastically to 5-7 business days. · In response to customer feedback, we are about to release an improved transaction matching flow that will be a lot more user friendly. · Furthermore, we have enabled the option for submitters to create credit notes themselves which improves the credit note handling. Making our customers happy is always at the top of our to-do list. We value innovation and as you said we implement new features to the tool every month. I hope you'll stick with us to see what's new. Best, Yokoy

Replied March 2023

Belén

Information Technology and Services, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

4

Reviewed March 2023

Yokoy collaboration

The main benefit has been the automation of some processes. Now, our employees have a tool to report their expenses, easy to use and the approvals are granted quickly. The finance team also have a great help and all the information flow is one single system.

PROS

Yokoy is easy to use and intuitive. With a simple photo of the receipt your expenses are reported. Also, the integration of the SW in our organisation was easy, well planned and the team behind it is supportive, they are the best part of the project! I would like to do a especial mention [sensitive content hidden], she is awesome: Professional, empathetic and try her best always.

CONS

There are some aspects in the product that we wanted to be customized. Even if we understand that the product is offered for a wide range of customers, the feedback reported to the Product department should be studied and replied.

Vendor Response

Hi Belen, Thanks for your kind words about our team! We value your feedback and are thrilled you found the integration so seamless. I appreciate your comments on increasing our customisation. We're always improving our software, so I'll pass this off to the team to factor into future updates and enhancements. In the meantime, if there's anything else you want to share with us, or if you'd like to be updated on progress you can get in touch through this email. Best, Yokoy

Replied March 2023