ZhenHub

RATING:

4.3

(17)

About ZhenHub

ZhenHub is the first truly global e-commerce platform, with a comprehensive suite of tools to help you manage your inventory, orders and shipments from anywhere in the world. It allows you to manage your inventory and orders, track packages, and fulfil your orders instantly. With ZhenHub, you can: - Manage inventory and orders from any mobile device or computer - Track your packages throughout their journey with real-time updates on delivery status, location and more - Send out instant fulfilment notifications to customers who have already ordered products

ZhenHub Pricing

Contact ZhenHub for pricing information.

Starting price: 

$29.00 per month

Free trial: 

Available

Free version: 

Available

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ZhenHub Reviews

Overall Rating

4.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4

Functionality

4

Most Helpful Reviews for ZhenHub

1 - 5 of 17 Reviews

User Profile

Alvaro

Verified reviewer

Logistics and Supply Chain, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

I have the power

PROS

Thanks to Zhenhub all I need is my mobile device to have full control and visibility. Besides their team is simply outstanding.

CONS

So far I haven't found any difficulty. Will contact their team if I do.

Florian

Computer Software, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2019

Great service with good support

We were able to automate fulfillment of our online orders accross APAC

PROS

Ease of use, setting things up with our Shopify store front was a breeze. We got real good support from the team as well, always happy to setup a call to go over things

CONS

Nothing to report really, things went smooth

Reason for choosing ZhenHub

Good presentation, comprehensive pricing and friendly staff.

Mark

Verified reviewer

Retail, 2-10 employees

Used daily for more than 2 years

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed April 2020

Zhenhub practices fraudulent accounting and extorts customers

Zhenhub is a fraudulent company who has been extorting me with outrageously inaccurate warehouse fees, sending late shipments of all my products, and shipping my products out incorrectly. They never address problems, and currently stole $1400 from me, plus they are holding tens of thousands of dollars of my inventory without responding. Avoid this company at all costs.

PROS

-it integrates with Shopify -had good support the first few months

CONS

-fraudulent accounting practices -extorts customers for extra money once inventory is in the Zhenhub warehouse -ships products weeks, and sometimes months late -tracking numbers never work -shipped out 100's of my products without any packaging

Vendor Response

Thank you for taking some time to review us. We sincerely apologize for your experience with our company. I believe our CEO immediately reached out to you to understand your situation and it was resolved very quickly. It seems you are now satisfied with our resolution and we thank you for your patience. Please let us know if there is anything further you need clarification with. We reached out immediately after knowing that you were dissatisfied with our service. You may reach out to us anytime at ailene@zhenhub.com. Again, thank you for your feedback. We pride ourselves on our focus on our customers' experience and this review is felt deeply in our company and we have implemented controls and solutions to prevent this situation from happening again.

Replied February 2021

Mark

Consumer Goods, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

ZhenHub is a great solution that I highly recommend!

I thought that the shipping cost that I was being quoted previously with a standard carrier was high, so I googled for better options and saw that ZhenHub was highly recommended. I was in a pinch because my manufacturer in China was ready to ship and needed it taken care of ASAP. I called their Hong Kong office and had a quote within minutes that was far better than my previous. They walked me through the website, I gave them my address and they had it in Florida faster and for a better price. They're a reliable resource for my startup and I'll continue to use ZhenHub moving forward.

PROS

Definitely their great customer service. The CEO himself walked me through everything and made sure I was all set. Their costs were also much lower than I was previously quoted. The ease of setting up and executing an order/shipment and it's tracking system were great and the tool is easy to navigate.

CONS

Honestly, it's very well put together. It I'm being the nit-pickiest person I know and had to say something, I'd say that perhaps a button or two could have bold text to stick out more but that is purely cosmetic and I only mention it because there's always something to do in the pursuit of perfection; but it didn't slow me down at all and they're still clear. I'm just used to bold writing on buttons I suppose, and I feel like I "have to put something" *shrugs*

Reason for choosing ZhenHub

Speed, Pricing, Tracking, Splitting the shipment option, domestic warehousing, customer service, everything!

Jessey

Electrical/Electronic Manufacturing, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2016

Easy to Use Inventory Management System

I searched around the internet for an inventory and order management system. Many only provided free trials or I had to install the software on my computer. These systems seem to be fairly expensive but luckily I came upon ZhenHub. It was totally free and suited the purposes for my small business. What was great about it, is that I could immediately integrate my Shopify account. Sales Orders and Invoices were auto-generated saving me so much time. All the other cloud-based systems were really expensive especially if they integrated with Shopify. Overall, it's been a great experience so far. I also know they can actually help me with my physical fulfillment as well. I have yet to try this service. But I highly recommend this system.

PROS

It was easy to use and also cloud based so I could access my inventory from anywhere. Integrating with Shopify was a massive bonus.

Vendor Response

Thanks Jessey for your feedback, we will continually improve on the product.

Replied December 2016