It's been a great tool, especially being new to procurement. I have seen what no procurement process can do, not only first hand but done research into how companies manage procurement. If they would invest in visualization, managing purchases rather than not having budget, after spending, companies would be more profitable, and retain employees.

While I am fairly new to Procurement, I am not new to using tools/software. It is an easy tool to learn/keeps your purchases flowing with visibility across the purchase. You can taper the workflow easily if/when there is change in the organization/types of purchases. The support team is amazing, they do not delay if you have any issues. More importantly, they welcome feedback on improvements and implement them.

They have a few bugs here/there (nothing that stops the flow). Limited reporting and would like more information on CSV files.

Zip has been a great tool and resource for our company. The customer support team has been very responsive and helpful every step of the way from implementation, to go-live, and sustainment. Their Admin training is helpful in ensuring companies are equipped with the right knowledge to maintain the system on their own.

Zip is easy to configure and customize conditions that fit your company needs. The workflow visibility is very helpful so everyone can see status of a request and what steps are remaining. Zip also makes vendor onboarding easy and has helped transform this manual process into a seamless electronic experience for our supply base.

Downloading invoice data is helpful, however Zip does not have the ability to pre-set report conditions for recurring data review. They have this feature on the request side, and I would love for this expanded capability to be available on the invoice side as well.

It benefits our Procurement Team by saving time and streamlining processes. Overall my experience with Zip has been positive and less stressful.

It's user-friendly interface, simplicity in data collection and efficiency in streamlining various processes related to procurement or form submissions.

The potential limitations in handling complex procurement needs and issues related to customization options or integrations.

The support team is amazing and super responsive. The product/engineering team takes all requests into consideration and the tool has improved drastically from 2yrs ago when we started.

The tool is easy to manage and set up and more importantly modify workflows on the fly. It offers all of the main features any procurement management tool offers. Internal adoption was simple and the visual representation of where a request is at improved the internal understand of procurement.

The reporting functionality is the area the tools needs improvement.

The product gives visibility to our users and everyone involved in the procurement process, allowing procurement to focus on adding value vs pushing paper.

Zip is so customizable that whenever we saw something we didn't like, the Zip team helped us solution. Their product team pushes out improvements weekly.

My experience with Zip has been very positive. It solves a real problem around vendor approvals and compliance for me and my team.

Absolutely the user experience is far superior than that of any other enterprise software I’ve ever seen, especially in procurement. And the no-code configuration of Zip.

I wish Zip had more GRC integrations supported and more flexible reporting capabilities, but I know the team there is working on it.

I love working with Zip. The team is extremely responsive to my needs, and the solution is easily configurable by my team without much help/IT assistance.

I love Zips slack integration and UI. I also love the flexibility of the workflow solution.

There aren’t enough contingent worker and invoicing capabilities.

I use ZIP for procure to pay process. Use of ZIP will start from onboarding vendors up to payable processing. 1. ZIP helped us to eliminate manual processes such as uploading vendor invoices. It was able to pick up all the vendor invoices in our designated email. 2. ZIP also aide us in eliminating the manual process in our endorsement for approval and to treasury. Through ZIP, there is an automated notification for the users and approvers through email and slack.

1. Integration with accounting system, specifically Netsuite. 2. All-in-one platform where you can onboard, process, and pay 3. ZIP is very user-friendly

As a user from asian country, I think the only dislike with ZIP is the availability of their admins and/or customer support since they're based in western countries.

Very easy to use and helpful for orders placement. User-friendly platform in the market.

Love the flexibility of super workflow solution.

All are okay. Till using We have nothing to complain about zip.

Great platform that has helped with spend visibility and procurement approvals

Easy to use, Clear UI, easy implementation

Too focused on the US market and not other regions

Zip has enabled us to better track our procurement department's performance metrics, from cycle time for requests to how long each approver takes to review/approve a request. It has also allowed us to better communicate internally with our teams via the Zip request record. It also serves as a one-stop shop for any/all procurement-related functions, from submitting a simple purchase request to requesting a review from our legal/security teams. Overall, it has helped us centralize our procurement operations, giving each department clear visibility into what is going through our pipeline.

I love that Zip allows us to customize our approval workflows as much as possible - especially compared to other procurement systems. It is clear that the Zip team is on a mission to be the best in the market, and in my opinion, they are well on their way to being exactly that. Such a user-friendly platform has reduced our need to train our internal requesters on how to submit purchase requests, thus giving our procurement team more bandwidth to work on more important things. It has also enabled our internal approvers to maneuver through their reviews quickly and with ease. [SENSITIVE CONTENT], our customer success expert, has also been a pleasure to work with! She is always available to answer any/all questions promptly and has done an excellent job of keeping our teams connected via recurring sync sessions.

There aren't many things to mention here as far as dislikes. The only "dislikes" to mention are minor user interface issues, like not being able to open a request on a separate tab when viewing the complete list of pending approvals or not being able to customize the drop-down status list on certain approval steps (i.e. the only options as of now are to choose between "ready to start" "in progress" "waiting on vendor" and "blocked internally"). It would be nice to be able to add additional statuses like "approved with conditions" or "waiting on requester reply", etc).

We use Zip for all procurement requests, approvals, PO, invoicing and payments for the entire organization. We use it as a single point of entry for all requests and use dynamic intake to collect all the needed information regardless of the type or amount of spend then use the information gathered at intake to automatically create and route approvals to all the necessary stakeholders. Zip is our single source of truth for purchase requests, contracts, renewals, purchase orders, payments, etc. Pretty much everything procurement related.

*Logically and simply built; easy to modify and customize for your specific needs*Works well at any scope; startup to enterprise*Integrations with the systems our teams already use make it easy for various departments to interact with Zip*Provides a centralized intake for any procurement and business needs and requests*Employees love the simplicity of the intake, Slack integrations and knowing where to go for what they need*Dynamic intake makes it easy to collect the right information and generate the appropriate approval workflow automatically

*It's not immune to some of the minor challenges and bugs expected with any startup, but they're quick to identify and fix.

I think Zip is doing something very innovative in the space of Procurement. I think their greatest strength is listening to their customers and coming up with reasonable solutions at a rapid speed.

The easy deployment of the tool is of great importance. Not having to use a 3rd party implementation team is a huge cost-saving component of why Zip won our business. The support team is also the best of the best. Operating super small, they are able to identify, support, and implement fixes at great speed. In comparison to other tools, you would have to pay extra for this level of support. The workflow builder with the ability to customize questions based on conditions and set layers of approvals based on it is extremely important to make it easy for users to adopt and administer to perform change management.

Integration between tools like Vendr and Ironclad can be improved. For example, if the comment section in Ironclad can somehow be transferred over to Zip, that would make the entire experience seamless between the two systems. No sharable reports make it a pain for each user to create the same filtered view.

We’ve had a great experience with Zip. The solution was implemented and running in a month. Zip’s customer service has been outstanding, we meet consistently and they are available for collaboration anytime. Zip has been very receptive and fast with product feedback, they are always available when we need them to fix anything for us!

-Zip’s UI/UX is intuitive, clean, easy. Think the opposite of old ERP system. -It’s a no-code configuration, declarative design, highly configurable

I’m sure Zip is working on it, but: --More documentation --More options for notification configuration --More reporting functionality. The data is there and downloadable to a csv file but would love in platform configurable dashboards

So far we’ve had a great experience with Zip. They have a wonderful team that makes sure our problems are understood and our needs are met.

We were able to implement Zip pretty quickly, and once in place, people were willing to use it right away because it was easy to use. Zip also offered out of the box integrations that allowed teams to work within their native platform, but provide the requester a single source of information.

Zip needs greater reporting flexibility and invoice capabilities.

The team is smart and understands the space well. They know my biggest pain points and are willing and available to help.

Zip eliminates manual coordination reliance and automates procurement approvals processes for us.

Zip doesn’t support as much configurability of the dashboard and other scheduling settings as we would like.

Their customer support is fantastic and available to meet regularly to answer any questions we have. They have also been very receptive to feedback about additional features we'd like to see and have implemented a number of requested items. The system is very easy to use from an admin and user perspective. The platform is very customizable which makes it easy for us to configure our internal processes with the tool.

I would love more automation between intake form questions and request/vendor fields to reduce manual work.

Zip has been able to continue to deliver new functionality from their product roadmap that enhances its value.

Integrations with existing software tools for related processesEnd to end request managementProduct roadmap

Usability for managing large volumes. Can be difficult to navigate from one request to the next.Loading times of the software can be slowIntegration with IronClad constantly breaks

My experience with Zip has been great, from a 3 week implementation to their responsiveness on Slack anytime we have a question or issue.

I love the Slack integration, clean experience, and that I can administer the system without needing IT at all

I wish there were a way to save dashboard views (I have to reset filters each time)

Its given us better insight into our spend, and its easy to use for our team members.

The simple to use UI, the virtual card system makes future purchases easy, and allows us to configure our spend approval hierarchy, with really configurable workflows.

Really needs a way to do change orders in the system and the reporting could be improved.

We’ve had a great experience with Zip so far and our employees are very responsive to the implementation.

Zip’s user interface can’t be ignored and I love that Zip will scale with our company over time.

Zip needs more capabilities in it’s dashboard.

My overall experience with Zip has been very good. I love working with their support and our employees engage with the solution at a relatively high level.

Our team loves the clean user experience and integrations(CLM, GRCs,)/slack integration. Zip was implemented across our entire company in a matter of weeks.

For our needs, features for contingent workers would be nice. I’d also like more flexibility in the dashboard and notifications settings. Zip isn’t very good for non-spend related approvals.

My spending has decreased as I can see more clearly where I am spending money. My money stays in my pocket now

Now that I can see my expenses in more detail, I am being careful.

Actually, there is nothing that I don't like at the moment. Only the interface part can be edited and that's it.

I’ve had a fantastic experience working with Zip. Their entire team is very responsive over Slack anytime we have questions or ideas

I love Zip’s Slack integration, simple UI, and how flexible each workflow can actually be depending on what the purchase is for. I’ve truly never seen any procurement software like this.

I wish there were more features for contingent workers instead of for software, services, and other spend categories in general

buona

Molto utile per le aziende che devono rispettare normative e rinnovi di flussi e contratti in continua evoluzione...Zip permette di gestire tutto questo in maniera automatica...tutte le spese e acquisti aziendali sono sotto controllo in tempo reale e velocemente.

non mi sembra ne abbia di importanti, ci vuole un po di pratica per sfruttarlo bene