It's been a great tool, especially being new to procurement. I have seen what no procurement process can do, not only first hand but done research into how companies manage procurement. If they would invest in visualization, managing purchases rather than not having budget, after spending, companies would be more profitable, and retain employees.

While I am fairly new to Procurement, I am not new to using tools/software. It is an easy tool to learn/keeps your purchases flowing with visibility across the purchase. You can taper the workflow easily if/when there is change in the organization/types of purchases. The support team is amazing, they do not delay if you have any issues. More importantly, they welcome feedback on improvements and implement them.

They have a few bugs here/there (nothing that stops the flow). Limited reporting and would like more information on CSV files.

Zip has been a great tool and resource for our company. The customer support team has been very responsive and helpful every step of the way from implementation, to go-live, and sustainment. Their Admin training is helpful in ensuring companies are equipped with the right knowledge to maintain the system on their own.

Zip is easy to configure and customize conditions that fit your company needs. The workflow visibility is very helpful so everyone can see status of a request and what steps are remaining. Zip also makes vendor onboarding easy and has helped transform this manual process into a seamless electronic experience for our supply base.

Downloading invoice data is helpful, however Zip does not have the ability to pre-set report conditions for recurring data review. They have this feature on the request side, and I would love for this expanded capability to be available on the invoice side as well.

It benefits our Procurement Team by saving time and streamlining processes. Overall my experience with Zip has been positive and less stressful.

It's user-friendly interface, simplicity in data collection and efficiency in streamlining various processes related to procurement or form submissions.

The potential limitations in handling complex procurement needs and issues related to customization options or integrations.

The best thing about ZIP is that it synchronizes with Netsuite and helps us automate the creation of purchase orders and the onboarding of new vendors in Netsuite. It has been great from a workflow perspective and allows you to create your own workflow and procurement threshold for internal approvals. So far, I have no complaints about anything and the support has been excellent in case we need any custom changes.

I don't have any particular complaints, but I would like to provide some feedback that could be considered for the development of new features. Specifically, I would suggest incorporating artificial intelligence to help suggest information for renewals and recommend GL codes for purchase orders based on previous coding.g (only if possible).

The support team is amazing and super responsive. The product/engineering team takes all requests into consideration and the tool has improved drastically from 2yrs ago when we started.

The tool is easy to manage and set up and more importantly modify workflows on the fly. It offers all of the main features any procurement management tool offers. Internal adoption was simple and the visual representation of where a request is at improved the internal understand of procurement.

The reporting functionality is the area the tools needs improvement.