About CloudApp

CloudApp is an on-premise screen capture and recording solution that can be used to create, edit, and share videos. It can be used by various teams including marketing, product development, project management, customer experience, plus more. CloudApp allows users to capture recordings, edit video/audio, and create GIFs that can be shared with others using links.

Users can use this solution to streamline team workflows by creating collections to organize visual content. Created videos can be dropped/added to collections within the CloudApp platform. Users can control the type of access others have to content links. Development teams can capture screen recordings/GIFs to demonstrate bugs that need attention. CloudApp integrates with Slack, Trel...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Windows 2000, Windows 8, Windows 10

166 Reviews of CloudApp

Average User Ratings

Overall

4.64 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(126)

126

4 stars

(28)

28

3 stars

(9)

9

2 stars

(2)

2

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 166 results

July 2021

User Profile Picture

Joseph from Hum JAM

Verified Reviewer

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2021

The app that saves me the most time all day long!

I am happy with the service and sales team as well as the support staff to fix any issues. They are top notch and doing the right things for a great app.

Pros

I like that I can screenshare or share videos with one simple click. It is easy to use and to share with support or others you need to show them on your desktop.

Cons

I dislike that it sometimes crashes during the middle or recording especially if the recording is longer than 10 minutes. This may be a bug.

Reasons for Choosing CloudApp

Because Camtasia didn't have a chrome extension or phone application to record or grab from either.

Reasons for Switching to CloudApp

I switched because there was more functionality for sharing notes and screen clips. Loom was mainly for video. This app shares video and screen grabs with no issues. I liked the phone app as well. Loom didn't have this.

December 2020

User Profile Picture

Lucas from Faith Builders Educational Programs

Verified Reviewer

Company Size: 11-50 employees

Industry: Education Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

December 2020

Screen recordings with polish

CloudApp makes it easy to record and share screen recordings, either as GIFs or as videos. I particularly like the optional picture-in-picture mode, and I found that this app worked with fewer limitations than alternatives.

Pros

I have used competitors whose styling mimics CloudApp (or is it the other way around) but CloudApp gets the recording experience right: intuitive controls, automatic uploading, and available trimming of videos.

Cons

This app doesn't work so well as a simple screenshot tool. While you can copy content directly from the app, I find myself wishing for the simpler experience of older apps such as Greenshot and Lightshot. In addition, the free version is fairly limited, though still good enough for occasional users.

Reasons for Switching to CloudApp

The screen recording just works better. I had issues with a buggy deployment of the Loom app.

October 2021

User Profile Picture

Adam from Angels Enterprises Limited

Verified Reviewer

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2021

Love it - it improved a lot, can't imaging working without it now!

I use CloudApp on daily basis and it is very convenient and right now, during the Covid pandemic, it's probably the best way to provide updates to my co-workers.

Pros

It is a convenient way to quickly record yourself, your screen, or both. The fact that the recorded videos are automatically uploaded and the only thing I have to do is send the link to my co-workers is very helpful. CloudApp has become my number one way to communicate with my team.

Cons

The dedicated app seems to have a problem with my operating system, I needed to adjust a few things in order for it to work. In my experience, the browser version works better, however, I still encounter some problems, for instance, sometimes the app does not record my microphone sound, it happens very rarely but it can get quite annoying at times.

Reasons for Choosing CloudApp

Better recording options, I prefer their recording interface

June 2021

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

June 2021

Works great at picture and video recording

My experience with CloudApp has been very positive. it's easy to use and the automatically cloud save feature means I never lose my work. The ability to group media together and share it as collections has resulted in some really positive client reactions.

Pros

CloudApp provides easy-to-access (via the system tray in Windows) screenshot and video recording ability that automatically uploads to the cloud for easy sharing. I've found it invaluable for taking quick information screengrabs that I can send to clients to show them how to do something, as well as for capturing stuff that I need to send to teammates for information.

Cons

It can occasionally crash or hang, and you have to restart it to get it to work again. The user interface for the video recording can feel a bit clunky and hard to understand at first, but once you get the hang of it, it ends up working fine.

Reasons for Switching to CloudApp

CloudApp was more comprehensive and the cloud storage was a big selling point.

April 2021

Dmitry from Animatron

Verified Reviewer

Company Size: 11-50 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

April 2021

Worst Customer Service I have ever experienced

We have been cloudapp customers for more than two years with 16 purchased seats. Lately we downsized because of corona and I was planning to reduce those seats to 5. Unfortunately I missed renewal window by one day, i.e. it has been renewed yesterday and I removed unused seats today. Then I contacted their customer support asking for refund. They said they don't give refunds for whatever reason. Yes, I understand it's in their terms and conditions, but it does not matter, it is still the worst customer service I have ever seen. Mistakes happen. I made a honest mistake, I was late with cancellation for just one day and they essentially stole my $1000+. I don't really know how else to call it other than stealing.

Pros

I somewhat liked the software itself, even though it's pricey and there are plenty of alternatives.

Cons

They don't have any customer service, what they have are account managers who always try to upsell you.