About Bird Eats Bug

Bird Eats Bug Chrome extension captures bugs with screen recording and auto-recorded technical logs. This allows engineers to identify the issue a lot faster and cut unnecessary back-and-forth. For less than $15/user/month Bird saves QA testers on average 2-4 hours/day on reporting bugs.


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Supported Operating System(s):

29 Reviews of Bird Eats Bug

Average User Ratings

Overall

4.69 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(21)

21

4 stars

(7)

7

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 29 results

March 2021

Carolyn from Rightsline

Verified Reviewer

Company Size: 51-200 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

March 2021

Love Bird Eats Bug for Bug Reporting!

Ever since the software was introduced to our team, it has been a huge help to standardize the screen capture software across the company and provide the necessary details when logging bugs so that our Product team can pinpoint the issues.

Pros

I love how the software lets me capture all of the important information necessary for our engineering team to debug issues in our tool.

Cons

I wish it could upload my files just a tad faster

Reasons for Switching to Bird Eats Bug

The added layer of including the browser console information automatically made switching a logical and easy choice

Response from Bird Eats Bug

Replied March 2021

Hi Carolyn, Thanks a lot for your feedback. The issue with slower uploads could be caused by having a lot of information in the "Network" tab. We have already made improvements to the size of the uploaded files, but we will keep optimising the uploads nonetheless. Thanks again, Bird team

March 2021

Anoud from Takamol

Company Size: 201-500 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

March 2021

I love BEB!!

BEB saved a lot of time for me and my team we can now screen record a bug so fast and it includes most of the information the Developers and QA need to fix the issue. It also saved a lot of storage space in my laptop :D

Pros

-The product is very easy to use I love how everything is displayed on one page and yet they are all clear. - I like how I can share it with the team using a link and not having to download the video and send it (it doesn't take space) - The new Network features are very helpful not to mention the consol!

Cons

from time to time BEB logs me out and it does not save my email, it would be nice if when I click on the email field it would show the most frequent emails I use to log in (my work email is kind of long)

Reasons for Switching to Bird Eats Bug

when using snagit I had to download the video to my laptop and send it to the team member it took more storage and time. Snagit was not built for bug reporting unlike BEB it has more helpful features for reporting bugs

March 2021

Kevin from Realgreen Systems

Company Size: 11-50 employees

Industry: Computer Software

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Functionality

1.0

March 2021

Issues with recording

Pros

The recordings are useful and clear. The concept of the tool is solid.

Cons

It's glitchy, often fails to record, or fails to save. (Using chrome) It will crash if a page sends out a lot of errors.

Response from Bird Eats Bug

Replied March 2021

Hi Kevin, Thanks a lot for bringing this up. We have indeed noticed that a small number of users have issues with uploads when there are a lot of errors on the recorded page. Our engineers have already made a few big improvements to that mechanism, so the issue should not be as big any more, but we will definitely keep improving the stability. Thanks once again for your feedback - it's super helpful, Bird team

March 2021

Lars from Candis GmbH

Company Size: 51-200 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2021

Finally a product like Bird!

I worked in support for one year and then transitioned into product, still doing a lot of 3rd level support and debugging. Before Bird, we always had a hard time gathering all the important data from support or any employee and then also conveying the information in a way that engineering can quickly fix the bug. Data ways always missing, was incomplete and so there was a lot of back and forth involved until we were able to pinpoint the bug. No more with Bird! We record a video or make a screenshot, create the JIRA bug ticket out of it right away, done.

Pros

The ability to capture feedback and data related to bugs or QA review in a format that ensures that the data is so complete, that engineering can act on it.

Cons

I would love it if we could implement Bird in our web app so customers can also use it! Right now, we can only use it internally.

Reasons for Switching to Bird Eats Bug

Bird captures console data and has a JIRA integration

Response from Bird Eats Bug

Replied March 2021

Hi Lars, Thanks a lot for your feedback. We do have plans to make Bird experience available without installing a browser extension. Cannot yet share any timelines, but it will come - stay tuned :) Thanks again, Bird Team

March 2021

Zimo from My Online Therapy

Company Size: 11-50 employees

Industry: Mental Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

Fantastic piece of software that developers love

Fantastic experience, helpful customer support. Been using it on recommendation from someone I worked with and brought it over when I changed jobs. Will be using this neat little app as long as it's around I'm sure! Keep up the good work

Pros

I love how easy it is to use and record a bug! It takes seconds to create a recording, seconds to upload it and seconds to upload. End users can use it, support team and myself when testing new features. Developers love it and find it really helpful to have all the information in one place

Cons

Potentially the experience of how it is shared? End user or clients have to download the app, then record, then sign-in to upload. It can be a big of a barrier. More browsers would be nice as well! I don't think you can do anything about this but sometimes I need to be testing on incognito mode - it's a shame extensions can be used in incognito mode!

Reasons for Choosing Bird Eats Bug

Never researched alternatives - it was free to use, easy to use and effective. I'm speaking to my company to get a license for it because I think it's fantastic

Response from Bird Eats Bug

Replied March 2021

Hi Zimo, Thanks a lot for your review. 1. We do plan to have an SDK version of Bird, that you would be able to integrate in your product and it will allow anyone to report a bug without installing an extension. Cannot yet guarantee anything in terms of timelines, but it will come :) 2. You can actually use Bird in incognito mode as well. You just to right-click on the Bird extension, click "Manage extensions", scroll down to "Allow in incognito" and enable that option. Hope that helps. Thanks again for your review, Bird team