--- title: "Ultatel Cloud Business Phone System Software Reviews, Demo & Pricing - 2026" description: "Review of Ultatel Cloud Business Phone System Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Business Phone Systems Software](https://www.softwareadvice.com/voip/business-phone-service-comparison/) / Ultatel Cloud Business Phone System Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/reviews/) # Ultatel Cloud Business Phone System Review From $18-$34/month Free trial 3 plans Wondering if Ultatel Cloud Business Phone System is right for your organization? Our Business Phone Systems Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Ultatel Cloud Business Phone System 4.7 [(41)](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/reviews/) Pricing Starting at $18.00 per user per month ### About Ultatel Cloud Business Phone System ULTATEL enables people to work together and get the information they need to do their best work, anywhere they are. Our cloud platform brings together phone, video, messaging, texts and business apps, allowing people to connect, meet, and exchange information on any device. We are passionate about using our technology and experience to help businesses address the challenges that matter to them, with an enterprise-grade platform that delivers exceptional service and 99.999% uptime. Wondering if Ultatel Cloud Business Phone System is right for your organization? Our Business Phone Systems Software selection experts can help you in 15 minutes or less. ## Ultatel Cloud Business Phone System User Interface ## Popular Ultatel Cloud Business Phone System Alternatives Main Product Ultatel Cloud Business Phone System 4.7 [(41)](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/reviews/) Ratings Breakdown - 4.63Ease of use - 4.75Value for money - 4.90Customer support - 4.56Functionality Pricing Starting at $18.00 per month Get Price Alternative Product [RingEX](https://www.softwareadvice.com/call-center/office-profile/) 4.2 [(1206)](https://www.softwareadvice.com/call-center/office-profile/reviews/) Ratings Breakdown - 4.22Ease of use - 4.05Value for money - 4.01Customer support - 4.27Functionality Pricing Starting at $30.00 per month Get Price Alternative Product [800.com](https://www.softwareadvice.com/voip/800-com-profile/) 4.7 [(361)](https://www.softwareadvice.com/voip/800-com-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.61Value for money - 4.65Customer support - 4.62Functionality Pricing Starting at $23.00 per month Get Price Alternative Product [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) 4.7 [(885)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.51Value for money - 4.63Customer support - 4.65Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/) 4.6 [(919)](https://www.softwareadvice.com/product/2683-Nextiva/reviews/) Ratings Breakdown - 4.54Ease of use - 4.52Value for money - 4.54Customer support - 4.55Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Intermedia Unite](https://www.softwareadvice.com/voip/intermedia-unite-profile/) 4.7 [(188)](https://www.softwareadvice.com/voip/intermedia-unite-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.73Value for money - 4.77Customer support - 4.67Functionality Pricing Available upon request Get Price ## Ultatel Cloud Business Phone System Pricing and Plans Starting price: $18.00 per month Free Trial Free Version Essential $18.00 per user, per month Plan includes: - Complete Business Phone System & Service (Voice, SMS/MMS, Chat, Video) - No limit on the number of users - Unlimited US & Canada Calling - Business SMS and MMS - Basic Internet Fax - Video Conferencing Up to 50 Participants - 24/7/365 Support - Single-Level Auto-Attendant, IVR and ring groups - Build in Reports and Call Analytics - Single sign-on (SSO) Read More Premium $24.00 per user, per month Plan includes: - Everything in Essential, PLUS - Auto call recording - Call monitoring and whispering - Multi-Level IVR - Call Queues - Queue Callback - Auto Voice Recording - Video Conferencing Up to 100 Participants + Meeting Recording - Enhanced Analytics Dashboard - \+ Popular CRMs (Zoho, HubSpot Lite) Read More Ultimate $34.00 per user, per month Plan includes: - Everything in Premium, PLUS - Video Conferencing up to 250 Participants - Advanced Features (Breakout Rooms, AI Live Transcription) - Advanced IVR, Advanced Queues, Auto Voice & Video Recording (Policies) - SMS/MMS: 1000 messages/user/month - Comprehensive AI-Driven Analytics Dashboard - Advanced CRMs (Salesforce, Zendesk), APIs, MS Teams Integration - Custom Roles & Permissions - Priority Support, Opt. Dedicated Account Manager, Strategic Onboarding - Advanced AI, comprehensive intelligence, enterprise control & premium integrations. Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Ultatel Cloud Business Phone System Features - Popular features found in Business Phone Systems Auto-Dialer Automated Attendant Call Logging Call Monitoring Call Recording Call Routing Mobile Access PBX Virtual Call Center - More features of Ultatel Cloud Business Phone System Access Controls/Permissions Activity Dashboard Activity Tracking Agent Interface Alerts/Escalation Alerts/Notifications API Archiving & Retention Audio Calls Audio/Video Recording Automated Routing Automatic Call Distribution Blended Call Center Calendar Management Callback Scheduling Call Center Management Call Conferencing Call Disposition Caller ID Call List Management Call Queues Call Reporting Call Screening Call Scripting Call Tagging Call Tracking Call Tracking Metrics Call Transcription Call Transfer Call Whispering Chat/Messaging Collaboration Tools Communication Management Computer Telephony Integration Conferencing Contact Database Contact Management CRM Customer History Customizable Caller ID Customizable Reports Dashboard Data Import/Export Electronic Faxes Email Reminders Employee Directory Event Scheduling Fax Management File Sharing File Transfer For Cloud Phone Systems Group Messaging HD Audio/Video Host Controls Inbound Call Center International Calling IVR Manual Dialer Meeting Management Microsoft Outlook Integration Monitoring Multi-Channel Communication On-Demand Recording On-Demand Webcasting Online Voice Transmission Outbound Call Center Performance Management Presentation Streaming Private Chat Quality Management Queue Management Real-Time Analytics Real-Time Chat Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Real-Time Updates Recording Reminders Remote Access/Control Reporting/Analytics Reporting & Statistics Ring Groups Role-Based Permissions Scheduled Recording Screen Sharing Single Sign On SIP Trunking SMS Messaging Softphone SSL Security Surveys & Feedback Third-Party Integrations Two Way Audio & Video Two-Way Audio & Video Unified Communications User Management User Profiles Video Call Recording Video Chat Video Conferencing Video Management Video Streaming Video Support Virtual Backgrounds Virtual Extensions Virtual Voicemail Voice Mail Voicemail Transcription Voice Recognition VoIP VoIP Connection Workflow Management ## Ultatel Cloud Business Phone System Integrations Microsoft Teams Integration rated undefined from -1 review Zoho CRM Integration rated undefined from -1 review Zendesk Suite Integration rated undefined from -1 review Salesforce Starter Integration rated undefined from -1 review Pipedrive Integration rated undefined from -1 review Salesforce Platform Integration rated undefined from -1 review See all 7 integrations ## Ultatel Cloud Business Phone System User Reviews ## Ultatel Cloud Business Phone System customer ratings - Overall rating: 4.7/5 - Total reviews: 41 ### Rating distribution - 5 stars: 30 reviews (73%) - 4 stars: 9 reviews (22%) - 3 stars: 1 reviews (2%) - 2 stars: 1 reviews (2%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.6/5 - Value for money: 4.8/5 - Customer support: 4.9/5 - Functionality: 4.6/5 --- ### Premium Cloud Phone System With Mid-Market Prices - Overall rating: 5/5 - Reviewer: Zac A. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered So far, the experience with ULTATEL has been great. From the actual service provided, to their infrastructure and apps, to their customer support.The sales process happened fast and we got up and running in no time. They also facilitated the migration process from our previous service provider. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Call quality and reliability are awesome! Since we moved away from a competitor, we never had an issue with call quality or call dropping anymore.ULTATEL mobile app is also very good and allows my team to stay connected easily, even when on the road. #### Cons To be honest, we didn't had any issues with ULTATEL yet. We moved away from a competitor we were using for more than 5 years, and 5 minutes later we were running on ULTATEL, much more smoothly. #### Reasons for choosing Ultatel Cloud Business Phone System We didn't moved forward with Skype because we felt we would be facing the same support issues. And then, between Nextiva and ULTATEL, we decided to go with ULTATEL because their sales team and process was much better, explaining the product and offering a demo. #### Reasons for switching to Ultatel Cloud Business Phone System The quality of the service provided by RingCentral has been declining for the last couple of years. We had huge issues with their mobile apps becoming slow or unresponsive, even on high-end devices, and also using a lot of battery. On top of that, their support was absolutely useless, just pointing us to generic FAQ pages, and never really diving deeper on the issues we are facing. --- ### Great communications system at an affordable rate - Overall rating: 5/5 - Reviewer: Brianna T. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The implementation was guided and easy. The support is fabulous, and the cost is reasonable. They saved us from our previously used company. #### Cons I don't have any complaints about Ultatel. Any time there is an issue, support responds very quickly to resolve it. #### Reasons for switching to Ultatel Cloud Business Phone System The other system was not meeting our needs, as calls were constantly dropping and support was nonexistent. #### Vendor response Thank you for your review. We appreciate your kind words on our support, and we will continue to be there if you ever need us! Replied October 2025 --- ### The Disappointing Tel All about Ultatel - Overall rating: 2/5 - Reviewer: David B. - Verified reviewer: Yes - Industry: Design - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered The front line customer service is very nice. Unfortunately for them the consistency of the technology is just not there. I WOULD NOT AT ALL EVER SIGN A CONTRACT WITH THIS COMPANY NOT EVER! #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The front line customer service is very nice AND IF THEY WORKED THE FEATURES WOULD BE INCREDIBLE. #### Cons Unreliable, lost calls daily, complaining customers, HANGING APPLICATIONS, and the amount of data they will ask you for in order to be able to fix absolutely anything is insane. #### Reasons for choosing Ultatel Cloud Business Phone System The dashboards and reporting are phenomenal. If it were more reliable, we would absolutely be with them for a long time. It is a shame they just cant get it to work reliably. #### Reasons for switching to Ultatel Cloud Business Phone System More Features with Ultatel, we were excited until we found out how much its actually costing us with the unreliability of the service. --- ### Great Service! Great Support! Great System! - Overall rating: 5/5 - Reviewer: Mishelle M. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Ultatel has been excellent to work with. They have always been able to resolve any request. Their website it user friendly and their customer service is knowledgeable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use and excellent customer service. #### Cons I wish Ultatel had a little more detailed reporting and analytics allowing users to create their own automated reports. #### Reasons for choosing Ultatel Cloud Business Phone System We were happy with the pricing and they had the ability to integrate with our existing polycom and cisco phones. We were also told that there would be some additional features coming in reference to call centers that we would be interested in learning about. #### Reasons for switching to Ultatel Cloud Business Phone System The vendor was overpriced and we were not happy with the service. --- ### Awesome Service and Support - Overall rating: 5/5 - Reviewer: timothym m. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros Service and Support is excellent. No complaint's. #### Cons nothing. I haven't had any issues since we started. #### Reasons for choosing Ultatel Cloud Business Phone System Support was excellent and they had a very good overall rating --- ### Review from AIM - Overall rating: 5/5 - Reviewer: Brittany A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our salesperson,[sensitive content hidden], was great! We didn't want to see demo's, so he did an amazing job outlining everything that they do and how it would benefit us and our company. Exactly what we wanted to hear! He was also a huge help with getting us out of our old phone contract.[sensitive content hidden], our onboarding team leader, was wonderful too! For weeks she answered all of my daily emails and calls, quite quickly I might add, and made sure everything was running smoothly. We have had quick turnaround times when calling into tech support. They are always very helpful whenever we have needed help. We've been extremely satisfied since making the switch. Would highly recommend!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How I can monitor live calls and the features that come along with that. The listening, listening and speaking to staff, and the listening and speaking to the staff and the patient all at the same time. I also like that I can listen to phone recordings from the same day. The new dashboard looks very nice too! #### Cons Recording are only available for 6 months. I would have preferred a year, but its not a deal breaker. #### Reasons for switching to Ultatel Cloud Business Phone System Not happy with the Comcast, the price or the product. Limited features for the price we were paying. Turnaround time for anything with Comcast was not quick. --- ### Very happy we chose ULTATEL! - Overall rating: 5/5 - Reviewer: Gina K. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, our ULTATEL system has been very dependable and the team at ULTATEL has been responsive. They are continually improving their solution! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ULTATEL system offers many features, some we utilize now and others we may in the future. The ULTATEL team has been very responsive to our needs. #### Cons No system is perfect, we have experienced a couple of blips, but we have been happy with ULTATEL's response. #### Reasons for choosing Ultatel Cloud Business Phone System The ULTATEL system offered many features with the ability to be very flexible. #### Reasons for switching to Ultatel Cloud Business Phone System We were in test mode with another cloud solution for about a year and the solution still was not working correctly. --- ### Best VOIP system! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We love using Ultatel and having such a reliable VOIP system to enhance our communication internally and with our clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love how easy it was to implement! The support team at Ultatel is super friendly and always gets back to us promptly! We love all the features our package came with including online fax!! #### Cons Everything has been amazing so far, and anytime we did need assistance the team has been quick to help us resolve issues. #### Reasons for choosing Ultatel Cloud Business Phone System Ultatel tell was able to meet all of our business needs at a great price. We have a our phone system, we can text, we have the online fax. It was super easy to integrate and we have all the fancy bells and whistles :)! #### Reasons for switching to Ultatel Cloud Business Phone System It was hard to transfer calls, we couldn't use the phone system remotely and we were ready for a new platform! We also had issues with our fax machine and decided it was time to move to an online platform. #### Vendor response Thank you for your wonderful review and for highlighting our commitment to reliability and ease of use! Replied June 2023 --- ### Great system that comes with outstanding customer service - Overall rating: 5/5 - Reviewer: Katie L. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall the experience has been great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that people can't tell if I'm calling from my office or my basement. I also like the email voicemails. #### Cons Once you transfer a call, you can't retrieve if the other person doesn't pick up like you can on the desk phone. #### Reasons for choosing Ultatel Cloud Business Phone System Customer Service. I can email/call and you will do the programming for me. I am not a phone programmer, I am in Human Resources and happen to be in charge of handling the phones. I don't have time to learn to figure out programing and it is simple to put a ticket in and know it is taken care of. #### Reasons for switching to Ultatel Cloud Business Phone System I wasn't happy with the other company. I had to do a lot of the programing and it was confusing. Plus there was a cost savings. --- ### They absolutely do what they promise to do. - Overall rating: 5/5 - Reviewer: David C. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We take our VoIP service for granted; they are that good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system is available for our use 99.99% of the time - OK, I really don't have a firm number, but we have had two minor problems over the last couple of years and they were handled by Customer Service within minutes, a promised, and no delay between my placing the call and immediate attention. Neither of the problems impacted our ability to use the system, so the true score compared to a POTS was really 100%. Additionally, all of Ultatel Customer Service personnel are perpetually upbeat and personable. It is a pleasure doing business with this company. #### Cons They never have called me on my birthday. --- Showing 1 - 10 of 41 Reviews [See All Reviews](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/reviews/) ## Ultatel Cloud Business Phone System Popular Comparisons [RingEX vs Ultatel Cloud Business Phone System](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/vs/office/)[800.com vs Ultatel Cloud Business Phone System](https://www.softwareadvice.com/voip/800-com-profile/vs/clarity-business-phone-system/)[Ringover vs Ultatel Cloud Business Phone System](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/vs/ringover/)[Nextiva vs Ultatel Cloud Business Phone System](https://www.softwareadvice.com/compare/2683-Nextiva/vs/227125-clarity-business-phone-system/)[Intermedia Unite vs Ultatel Cloud Business Phone System](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/vs/intermedia-unite/)[Ooma Office vs Ultatel Cloud Business Phone System](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/vs/ooma-office/)[Zoom Phone vs Ultatel Cloud Business Phone System](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/vs/zoom-phone/)[GoTo Connect vs Ultatel Cloud Business Phone System](https://www.softwareadvice.com/compare/2766-GoTo-Connect/vs/227125-clarity-business-phone-system/) ## Other Top Recommended Business Phone Systems Software [RingEX](https://www.softwareadvice.com/call-center/office-profile/) **4.2** (1206) Recently recommended **22** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (570) Recently recommended **10** times [Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/) **4.6** (919) Recently recommended **0** times [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) **4.7** (885) Recently recommended **0** times Stuck Between Options? 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