ISL Light
About ISL Light
Awards and Recognition
ISL Light Pricing
SaaS and on-premises Server License available. Priced per simultaneous session. No other limits. Contact ISL Online for detailed pricing information.
Starting price:
$34.90 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for ISL Light
1 - 5 of 708 Reviews
Matevž
Verified reviewer
Hospital & Health Care, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2020
Easy set-up, does the job
While some services were overloaded during the COVID crisis, there have been no technical difficulties with ISL. The service is robust, intuitive and works well.
PROSThere is very low overhead with this software, users don't need to install anything and remote support can be up and running within half a minute from call.
CONSRunning services or applications with elevated privileges on the remote computer is a bit of a hassle.
Reason for choosing ISL Light
The 500 minute plan is an excellent deal for occasional support.
James
Information Technology and Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2023
A solid product for quick remote support
Much better than we expected for the price, has done everything we wanted it to and more, although there are always areas for improvement.
PROSExcellent value for money! Very easy to transfer files, just drag and drop. Quick and easy to access unattended machines. Secure with multiple password layers. Once deployment is set up, it's quickly scalable. Concurrent user pricing model is much better than per user. Customer support is always available and helpful via online chat.
CONSUnable to see any info about unattended computers such as the username of the logged in user, or a screen preview. Deployment is a little fiddly, it would be easier if you could just download a customised MSI without having to wrap up the commands. There is no easy way to transfer existing ISL clients from one support provider to another. Sometimes the client needs restarting to get all features working again (especially Ctrl+Alt+Del). Product names are a little confusing, which version do users/customers need to install? No easy customisation options with company logos etc.
Reason for choosing ISL Light
Unlimited unattended clients. Concurrent user pricing model. Value for money.
Reasons for switching to ISL Light
Cost for a growing business was too high with other competitors.
Vendor Response
Hi James, thanks a lot for your detailed and valuable feedback! It's great to hear that you had a satisfying experience with ISL Online.
Replied February 2024
Joshua
Computer Hardware, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed May 2021
It's almost perfect.
Pretty good the sales team were very good the development team could be a bit better at responding to customer needs and issues.
PROSHosting the software ourselves is very comforting as we don't have to rely on other servers if it goes down we are to blame. Reading the customer the ID is very nice versus the other way around as it helps prevent errors and gets read at a consistent rate. Also being able to email and transfer the session is very helpful. The software file transfer is the best I've tried much faster than the competitors.
CONSA couple of things that I wish would be improved would be. When comparing to Teamviewer, ISL is considerably slower; if you have them sitting side by side, you will be able to complete tasks almost twice as fast with Teamviewer. When opening UAC within Windows, there is a considerable delay in displaying the Yes and No prompt that doesn't happen with Teamviewer. Multiple monitors work pretty well, but once you get past three monitors, the software starts to fall apart. It's even slower. Also, sometimes, it won't even show dialog boxes in the large zoomed-out view that exists when using Teamviewer. You won't see all the monitors at once, so you will need to toggle each monitor until you are on the right one. Switching monitors is also a drag as it's also very, very slow to display the content of each individual monitor. I've been told that one of the reasons for ISL slowness is that it is more secure than Teamviewer, and while that might be true, I wish they would give the End User the option to have faster speed/less secure or slower speeds more secure.
Reason for choosing ISL Light
Cost savings, self-hosted solution, I wish I could say more but until they fix the issues these are the only advantages.
Reasons for switching to ISL Light
Cost savings.
Vendor Response
Hello, the delays you are experiencing in a session where two computers are side by side, in comparison with TeamViewer, is due to difference in how the sessions work. With ISL Online, every session goes through a dedicated ISL server, making such a connection much more secure - in comparison, TeamViewer connections are peer-to-peer, so the session is established directly from one computer to another, with no server inbetween. This opens the session up to potential security issues. In cases where the computers are side by side, you may find the ISL session has a slightly higher delay, however in most cases, where remote computer is not next to the operator's computer, the session should not have any more delay than a TeamViewer session. For the multi-monitor issues you are experiencing - we have created an internal ticket to improve this functionality! You're always welcome to contact us through our live chat at www.islonline.com. ISL Online Support Team
Replied June 2021
Jason
Information Technology and Services, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Remote Access Using ISL Light
Excellent, i can not operate without ISL LIght. This is key to my business and enables me to easily provide remote support to my Clients.
PROSISL Light is very easy to setup and use. My Clients have very little difficulty in allowing me to gain control of their screens. Now that i can access multiple screens at the same time i can be more productive and keep on top of my work load.
CONSNothing, ISL LIght does evething i nedd to run my business.
Vendor Response
Hi Jason, thank you for your feedback, we are happy to read that ISL Online is helping you with your work.
Replied March 2024
Thomas
Computer & Network Security, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Remote access brilliance
Exceptional, reliable consistent and an essential everyday working tool
PROSIt's so simple to deploy and gain access swiftly regardless of application type
CONSEasily being able to identify client installations that are superfluous - old ones that have been left inactive for some time that potentially need removing
Reason for choosing ISL Light
Overall functionality, costs and with a smaller firm that actually cares about support
Vendor Response
Hi Thomas, thank you for your feedback, we are happy to read that ISL Online is helping you with your work every day.
Replied February 2024