While some services were overloaded during the COVID crisis, there have been no technical difficulties with ISL. The service is robust, intuitive and works well.

There is very low overhead with this software, users don't need to install anything and remote support can be up and running within half a minute from call.

Running services or applications with elevated privileges on the remote computer is a bit of a hassle.

Much better than we expected for the price, has done everything we wanted it to and more, although there are always areas for improvement.

Excellent value for money! Very easy to transfer files, just drag and drop. Quick and easy to access unattended machines. Secure with multiple password layers. Once deployment is set up, it's quickly scalable. Concurrent user pricing model is much better than per user. Customer support is always available and helpful via online chat.

Unable to see any info about unattended computers such as the username of the logged in user, or a screen preview. Deployment is a little fiddly, it would be easier if you could just download a customised MSI without having to wrap up the commands. There is no easy way to transfer existing ISL clients from one support provider to another. Sometimes the client needs restarting to get all features working again (especially Ctrl+Alt+Del). Product names are a little confusing, which version do users/customers need to install? No easy customisation options with company logos etc.

Pretty good the sales team were very good the development team could be a bit better at responding to customer needs and issues.

Hosting the software ourselves is very comforting as we don't have to rely on other servers if it goes down we are to blame. Reading the customer the ID is very nice versus the other way around as it helps prevent errors and gets read at a consistent rate. Also being able to email and transfer the session is very helpful. The software file transfer is the best I've tried much faster than the competitors.

A couple of things that I wish would be improved would be. When comparing to Teamviewer, ISL is considerably slower; if you have them sitting side by side, you will be able to complete tasks almost twice as fast with Teamviewer. When opening UAC within Windows, there is a considerable delay in displaying the Yes and No prompt that doesn't happen with Teamviewer. Multiple monitors work pretty well, but once you get past three monitors, the software starts to fall apart. It's even slower. Also, sometimes, it won't even show dialog boxes in the large zoomed-out view that exists when using Teamviewer. You won't see all the monitors at once, so you will need to toggle each monitor until you are on the right one. Switching monitors is also a drag as it's also very, very slow to display the content of each individual monitor. I've been told that one of the reasons for ISL slowness is that it is more secure than Teamviewer, and while that might be true, I wish they would give the End User the option to have faster speed/less secure or slower speeds more secure.

Exceptional, reliable consistent and an essential everyday working tool

It's so simple to deploy and gain access swiftly regardless of application type

Easily being able to identify client installations that are superfluous - old ones that have been left inactive for some time that potentially need removing

Amazing. The best remote solution I have used.

ISL is extremely easy to deploy. It is versatile and works on pretty much ANY OS. I use it daily on Linux (OpenSUSE) and Windows.

We need a flatpak and/or snap package! Very receptive developer.

It’s easy to deploy and manage remote devices.

The interface while connected to a remote device is a little clunky.

Good company to deal with and proactive account management from ISL when dealing with us

Easy to use - easy to white label for our business and easy for our customers to use and interact with

No problems encountered with using this product

I am very pleased with the product. I have used it for 4 years now with wonderful success.

Speed, ease of access, ease of deployment.

Apple Device remote support is very difficult to implement and walk clients through.

We use ISL for several years already and the overall benefits of this product makes that we continue to use it. Even on a Phone or Tablet we can remote access the connected systems.

The ease of use makes it perfect for daily use. It works perfect even when we are logged in to multiple systems without any loss of speed.

It would be better is we had an automatic way to create a report, of even a quick report of the system.

Overall it has been an incredibly useful product for the price and has assisted with many projects recently.

ISL is fast and responsive to remote onto client machines. Easy to add unattended machines and share access internally.

ISL is lacking some features of higher-profile remote tools such as NinjaRMM or N-ABLE RMM. However this can be overlooked with the price and value for money.

We have been using ISL for around 5 years, and it is the mainstay of our ability to provide remote support to our clients. We have also been able to allow users to access their own computer when working away from their desk using some of the tools provided by ISL, which makes the product a hit with our clients as well.

The ability to group users together, to easily assign who on our support team can access which computers, and the ease of transferring files from ourselves onto the remote computer. And perhaps the greatest value is that we can set up the various parameters in a command line executable, so we don't need to set them up by hand every time.

It can sometimes take a few minutes between the user providing access and it appearing as an available remote system on our console

Overall, ISL has been a pleasure to work with and has been an essential tool to support individuals and businesses, especially during the COVID lockdowns when so many people moved to working from home. Whenever I needed support in the early days of using ISL, I found the online chat facility to be excellent, quickly answering questions and resolving my issues.

Integration ISL with our existing business was very straightforward. I appreciate being able to have multiple sessions open simultaneously. I particularly liked the pointing device, monitor switching, video session recording, and chat facility which remains on the customer's screen even after the session has ended. Being able to transfer files is great and the functionality to be able to switch so that a supported customer can view my desktop has also proved useful on occassion.

Working with apple devices can be difficult but there are some good guides on the ISL website to help navigate the settings and permissions that need to be granted by the client.

Remote IT consulting and IT services can be carried out easily with the software, including the good feeling of having the infrastructure under your own control

The friendly and helpful business support, the open ear for suggestions for improvements, the possibility of running the software inexpensively on your own servers, the automatic session recovery when a remote-controlled PC is restarted (very useful!), the cross-platform use of remote maintenance (Linux , Windows, macOS, Android), The update mechanism of the ISL AlwaysON module (comparable to TeamViewer Host) from the client works excellently

Unfortunately, some comfort functionalities that you are used to from e.g. TeamViewer are missing, the software (ISL Light Client under Linux) also likes to crash from time to time, the operation and the designation of menu items is rather "technical" in some places and not intuitively understandable

We use it only for remote support, but we know that there are a lot of other functionalities. It is perfect for our use, it is offer all what we need and it is easy to use.

It just work almost everywhere. It is also very easy to configure some next generation firewalls as in most cases, you can just tell that you are using ISL. Very friendly for helpdesk and for customer.

Maybe downloading client. Some customers sometimes have a problem to find where is located this download.

ISL has always been a pleasure to deal with. On the VERY few ocassions we have had an issue it was resolved quickly with knowledgeable support staff. I would highly recommend ISL for 'always on' connections and help desk support. We use the performance details often to help diagnose our clients problems, all integrated into the ISL platfrom. Brilliant!

ISL Light is easy to implement and integrate into our website and daily business tasks. Our clients like the ability to have transparency when using the software and the tools it enables us as business to help them with.

A more lightweight client installer would be good but this is a small request as most clients can connect with our instructions over the phone.

It gives me the ability to reconcile all the bank accounts of my client companies regularly. It allows me to handhold any of the staff if they need guidance when they need me. It allows me to produce Company Management Accounts in a timely manner.

The ability to access my client companies whenever I need to. Even when I am inside the Arctic Circle. The reassurance it gives my client companies that I am always there when they need me.

I cannot think of anything that needs improving or gives me any problem.

As a sole practitioner, this allows me to support customers from anywhere I have internet. I can get away to the sun for a month in the summer and still support my customers.

Integration to my website. The user interface is intuitive. Ability to reboot without losing connection.

The Pallava in connecting to a Mac the first time (this is more abut the MacOS security)

Overall, ISL Light is a great tool for remote support. It's fast, reliable, and easy to use. I definitely recommend it to anyone in need of remote desktop solutions.

I've been using ISL Light for remote support and it's been a lifesaver. The interface is user-friendly and the connection is super fast. I love that I can access any computer from anywhere and resolve issues quickly.

The pricing is a bit steep for smaller teams, but I guess you get what you pay for. Also, there have been a few instances where the connection gets laggy, but it's not a constant problem.

It is an amazing tool that I can't do without. It was instrumental in supporting users during the pandemic, and continues to be invaluable in my day to day administration tasks. Heartily recommended.

I can convenient access and remote support all users and devices within the business. I can use this from any location with Internet access, and feel secure knowing I'll be able to get to a machine whether unattended, or through user authorisation.

I'd like more mobile support features. This looks to be in development.

Great to use for anyone in the IT profession.

Its ease of use Quick remote desktops to multiple clients Easily deployed to all my clients and end user machines Filtering of clients on the ISL page Search feature

Screen quality can be hit and miss but not a major issue Connection speed can be slow sometimes but i guess thats also attributed to the speed on the clients end

We have never had a problem using the software. Installing the server side on premise has been easy and their support is always great.

This software is perfect fot Remote IT support and IT services, plus having it on premise makes it feel more reliable.

In some scenarios, it can be difficult for a remote user using MacOS to enable all the necessary privacy policies to make the software work.

The product is really easy to use and implement and as the time passes by, we didn't have a single issue to report.

Not sure at the moment. Maybe the picture quality in some cases, but it is not that important as long as the work is done.

we support customers using this.

file transfer is very useful, also multi session is invaluable to us.

cannot save passwords on IOS. also cannot use domain login details to authenticate. Reporting tools could do with a little more detail

We use ISL to give technical support on customer's machines. It is super easy to install, since the executable files come already setup to connect to company account. Connection is reliable and fast.

Lightweight executable, can be used in all platforms. User management interface very effective.

Some issues in RDP tunnelling on MacOs. Tricky to set-up on auto-scaling cloud machines (not critical at the moment). It would be great to be able to ask for help by raising a flag on AlwaysOn (so that at operator side we know which machine raised it).

Remote management of external PC players for digital signage software for 500 players at different locations. A key success factor in delivering our service.

Fast and reliable software for controlling remote computers. All functions you would expect like file transfer, keyboard shortcuts, focus on quality or speed. Web interface, PC client and Android client for remote management. You could help your customers even when gone shopping with the wife! Firewall friendly.

Last time I've checked it does not offer support for taking control of android units.