--- title: "ISL Light Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ISL Light. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ISL Light is a good fit for you!" source_url: "https://www.softwareadvice.com/screen-sharing/isl-online-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Remote Desktop Software](https://www.softwareadvice.com/help-desk/remote-desktop-comparison/) / [ISL Light](https://www.softwareadvice.com/screen-sharing/isl-online-profile/) / ISL Light Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/screen-sharing/isl-online-profile/) Reviews [Alternatives](https://www.softwareadvice.com/screen-sharing/isl-online-profile/alternatives/) # ISL Light User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 779 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.7/5 - Value for money: 4.5/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 592 reviews (76%) - 4 stars: 176 reviews (23%) - 3 stars: 10 reviews (1%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (0%) ### Most mentioned pros - The program provides all the functionalities that IT support needs for efficient remote work for our custumer support (file transfer, screen sharing, system management, simple “run as” admin access, etc.). - The setup is quick, connections are stable, and I appreciate the strong security standards. While the interface could be more modern and the cost may be high for small teams, the functionality and peace of mind it provides make it a strong choice for remote access and support. - You can very easily and in secure way connect to your remote servers and clients and you can sort them with categories. ### Most mentioned cons - Sometimes, it takes longer to refresh and access active computers (when it boots up). - The admin interface is sometimes awkward (expert settings) or non-intuitive. - The thing i like least about ISL light is when my engineers experiencing issues logging on to the system meaning we are unable to check our systems are working. ## ISL Light customer reviews Showing reviews 1-25 of 779 (page 1). ### Simply the best - Overall rating: 5/5 - Reviewer: Isaac G. - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've been using it for 13 years now, and the best part is that I don't need to find any other software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The easiest to use and most complete I've ever used. Intuitive for the remote user, and easy to connect unattended computers. #### Cons They should make the usage reports simpler and more complete; right now they are still very limited. --- ### Happy customer - Overall rating: 5/5 - Reviewer: Andraz H. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am very happy with the product, and will use it in the future. If anyone ask i will reccomend the product. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the most that i can see all monitors of the user and switching between them. And that can se administrator windows. #### Cons Sometimes its a bit slow. And i dont like that i have to enable every time administrator function. Sometimes is on sometimes i hawe turn it on again. #### Reasons for choosing ISL Light Becouse of very good price and functionality. #### Vendor response Andraž, thank you for your feedback! Administrative mode is enabled by default when you’re running ISL AlwaysOn sessions (unattended access), while it must be enabled manually when you’re in a remote support session (ISL Light). Learn more about Administrative mode: https://help.islonline.com/37390/1906830 Replied November 2025 --- ### Makes life as an admin easier. - Overall rating: 5/5 - Reviewer: henrik a. - Verified reviewer: Yes - Industry: Chemicals - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This is just one of those small programs that makes life as an admin easier. No need to make to many changes, works fine as it is. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros Easy to work with. Very little footprint on the clients. Stable, even when the internet is slow. Easy to find clients on the list. #### Cons Every time I install a new client I have to active share it with the other users, would be easyr that the was shared by default. --- ### Reliable and Easy-to-Use Remote Support Tool - Overall rating: 4/5 - Reviewer: Gregor K. - Verified reviewer: Yes - Industry: Printing - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with ISL Light has been very positive, as it is reliable, secure, and easy to use for remote support. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The ISL Light software is reliable, user-friendly, simple to use and provides smooth remote access with excellent security. #### Cons Overall the software works well, but the copy function only works like drag and drop, which can be a bit limiting. #### Reasons for switching to ISL Light I made the switch because I wanted a reliable solution while also supporting a Slovenian company with great service. #### Vendor response Gregor that you for your review and support! Replied October 2025 --- ### Great product - Overall rating: 5/5 - Reviewer: Luka H. - Verified reviewer: Yes - Industry: Computer Games - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like ISL Light for its simplicity and reliability. It makes remote support fast, secure, and very user-friendly, allowing me to assist anyone with just a few clicks. #### Cons Honestly, I haven’t found any drawbacks so far—ISL Light works smoothly and meets all my needs. Great #### Reasons for switching to ISL Light I switched because ISL Light is more lightweight, faster to set up, and offers a more straightforward licensing model. It also feels more secure and reliable compared to TeamViewer, which often had unnecessary pop-ups and restrictions. #### Vendor response Thank you for your feedback! Replied October 2025 --- ### Reliable and easy-to-use remote support solution - Overall rating: 5/5 - Reviewer: Benjamin V. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience is very positive. The application works flawlessly, allows quick access and simple remote support. It has proven to be a reliable solution that saves a lot of time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, fast connection and stable performance. I really like the clarity and reliability for remote support. #### Cons So far I have no major complaints, maybe some additional customization options for the user interface would be nice. #### Vendor response Thank you for your feedback! Replied October 2025 --- ### Great Software & Customer Services - Overall rating: 5/5 - Reviewer: David W. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall is has been good. I have roughly 400 computers to deploy the software too and now that we have figured out the custom deployment with intune I have no doubt this will be a smooth deployment process. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its a very easy to use piece of software and does exactly what I need it too with remote access. The ability to group computers together and assign different permissions for each user is great too. #### Cons Few issues around deployment with Intune the custom deployment link having /start instead of /download which was causing issues when we tried deploying to remote computers but after a couple support sessions we have resolved the issues and I'm quite happy with the customer services provided. #### Vendor response Hi David, thanks a lot for your detailed and valuable feedback! We're glad to know that ISL Online fulfills your needs. Replied October 2025 --- ### Really good software - Overall rating: 5/5 - Reviewer: Albrecht T. - Verified reviewer: Yes - Industry: Government Administration - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered We used the software for several years and are very satisfied with it. It is possible to combine the software with a local firewall. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's reliable. The support is excellent. The license is unsophisticated. We can use our own server. Videos of all sessions can be created automatically on our server. It supports Windows, iOS, Android and Linux. #### Cons To date we didn't manage to automatically renew ssl certificates. We don't know of any further possibilities for improvement. --- ### view review - Overall rating: 5/5 - Reviewer: Andrej C. - Verified reviewer: Yes - Industry: Computer Networking - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. As mentioned, the overall experience has been excellent and truly positive, and there are absolutely no hard feelings. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Reliable operation of ISL – it is important that you can rely on ISL, because there are never any issues, it always connects without problems, and it works very well even with lower connection speeds. #### Cons Easy connection, but screen sharing on Mac OSX requires additional setup. We’re still working on a solution... #### Vendor response Hi Andrej, thank you for your feedback! We’re glad to know that you can rely on ISL Online. We agree that the experience with Apple devices could be smoother, but this is regulated by Apple and beyond our control. For the first session with a client, ISL Light will require macOS permissions to view and control the remote desktop. To assist you and your clients, we’ve prepared a guide with screenshots on how to enable these permissions: https://help.islonline.com/19403/2481733 Replied November 2025 --- ### ISL recomended - Overall rating: 5/5 - Reviewer: Miha M. - Verified reviewer: Yes - Industry: Public Policy - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, ISL Light provides a very good user experience. The system is easy to operate, dependable, and suitable for regular professional use, making remote support simple and efficient #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is easy to use and very intuitive. The platform is well structured, user-friendly, and allows efficient work without the need for extensive training. #### Cons There were no major drawbacks. Some advanced features could be expanded, but overall the service works well for everyday use. --- ### Very good Teamviewer replacement with minor weaknesses - Overall rating: 4/5 - Reviewer: Tim H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good, a reliable solution. We have been using the solution for many years and are thrilled with the fast chat support. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Onpremise (ISL Conf Proxy Server) Software Calculate costs No SaaS or dynamic pricing Good support directly via chat #### Cons The admin interface is sometimes awkward (expert settings) or non-intuitive. Mobile apps not easy to use for ISL Conf proxy users, from the perspective of end users. #### Reasons for choosing ISL Light Overall package, pricing and direct support chat #### Reasons for switching to ISL Light Switch to subscription model, unusual and unjustified price increase (IPO) #### Vendor response Tim, we appreciate your feedback, thank you! Replied October 2025 --- ### A must have remote app. - Overall rating: 4/5 - Reviewer: Olivier L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The incredible ease of use. The feature richness. The reports. #### Cons The lack of a search tool to quickly find a Group in the computers view. #### Reasons for choosing ISL Light The setup was not easy. It looked like a tool for geeks only. #### Reasons for switching to ISL Light LogmeIn got pricey ! I could not afford it anymore. #### Vendor response Olivier, thanks for sharing your experience! Replied October 2025 --- ### A solid product for quick remote support - Overall rating: 4/5 - Reviewer: James P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Much better than we expected for the price, has done everything we wanted it to and more, although there are always areas for improvement. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Excellent value for money! Very easy to transfer files, just drag and drop. Quick and easy to access unattended machines. Secure with multiple password layers. Once deployment is set up, it's quickly scalable. Concurrent user pricing model is much better than per user. Customer support is always available and helpful via online chat. #### Cons Unable to see any info about unattended computers such as the username of the logged in user, or a screen preview. Deployment is a little fiddly, it would be easier if you could just download a customised MSI without having to wrap up the commands. There is no easy way to transfer existing ISL clients from one support provider to another. Sometimes the client needs restarting to get all features working again (especially Ctrl+Alt+Del). Product names are a little confusing, which version do users/customers need to install? No easy customisation options with company logos etc. #### Reasons for choosing ISL Light Unlimited unattended clients. Concurrent user pricing model. Value for money. #### Reasons for switching to ISL Light Cost for a growing business was too high with other competitors. #### Vendor response Hi James, thanks a lot for your detailed and valuable feedback! It's great to hear that you had a satisfying experience with ISL Online. Replied February 2024 --- ### Best all round remote dekstop support software - Overall rating: 5/5 - Reviewer: Tine B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We primarily use the product for offering remote technical support to our clients and customers. We are an outsourcing IT company, and we provide services and support to various business in the region. When we have the possibility of providing remote support, we use ISL. Because we only have to provide an eight-digit number to our customers, it makes the whole process much easier and faster. Some clients have become so familiar with the product, that they have it already ready when we call them and they only ask, “what is the number”. The icon is also very distinguishable, so it’s easy to explain the customers what to look for on the website or the desktop. The ability to set an “always on” connection is also very valuable, as we don’t have to interact directly with the clients to establish the connection. It also allows for a fast glance at the operation of the systems, to see if they are online or not. The ability to save the computers and categorize them in groups also saves us time. The stability and reliability of the whole system is very valuable and In our many years of use we haven’t had one incident, where we weren’t able to provide remote assistance because of ISL issues. The sessions can also be paused and transferred to another operator, so if one operator has issues, it can be transferred to another technician, without interruption from the client side. Since everyone can see the active sessions, we can also collaborate much easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - Easy to use for users and operators - Very fast installation and general use - Easy to start a session with users, only 8 digit number needed - Lots of features, RDP, always on, file sharing, recording, etc #### Cons I don't have any real issues with this software. #### Reasons for switching to ISL Light TeamViewer got too troublesome and expensive. --- ### ISL Online solution for remote access is the best one stop shop - Overall rating: 5/5 - Reviewer: Aaron F. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered From day one sign up to the trial and then signing up the experience has been fantastic, sales and support are more than helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software just works and is quick to connect plus has very rapid deployment options with great documentation on how to do this. Support is also rapid and some of the best I have ever experienced. #### Cons A few more options to be able to set customisation from the web gui would be nice but not detrimental. #### Reasons for choosing ISL Light The licence and offering is lightyears ahead of the competition with a far fairer and superbly stable product with exceptional support. #### Reasons for switching to ISL Light Seeking a solution which would meet all of our requirements and also Splashtop changes to licencing now make their offering less attractive so we wished to have a better one stop shop in ISLOnline. #### Vendor response Aaron thanks a lot for your feedback! Replied September 2023 --- ### Real thoughts on isl - Overall rating: 4/5 - Reviewer: Kris K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros I love that you can self host ISL and your license comes with everything without a bunch of addons. The service has been super stable and easy to administrate/update with no real issues. #### Cons The biggest drawback with ISL is that third parties have literally 0 support for it. I work with Apple computers and MDM servers have nothing setup meaning you have to setup everything from scratch. I also have not found much documented about this from ISL. #### Reasons for switching to ISL Light In looking at my usage I found ISL to provide much better Cost/Value vs Teamviewer #### Vendor response Hi Kris, we appreciate your feedback, thank you! Replied February 2024 --- ### Couldn't live without it - Overall rating: 5/5 - Reviewer: James G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Overall my experience has been great. It is necessary to do my job and I would not be able to do it without ISL Online. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I just click one button and there I am, on the machine I need to troubleshoot and fix. It is super simple and easy. #### Cons Sometimes it will ask me to log in again randomly when trying to connect to a machine. It would be nice if it remembered my login. #### Vendor response Hi James, thank you for your feedback! Replied October 2025 --- ### Review for ISL - Overall rating: 5/5 - Reviewer: Patrik R. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 51-200 employees - Product usage: Used monthly for less than 12 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with ISL Light has been very positive. It's a reliable and secure remote support tool that makes assisting users quick and efficient. The setup is straightforward, and the performance has consistently met our expectations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really appreciated how easy it was to set up and use ISL Light. The remote access is fast and reliable, and the ability to connect to users without requiring them to install anything was a huge time-saver. I also liked that I can help users with administrative rights. #### Cons Sometimes the connection quality would drop unexpectedly, especially when supporting users with poor internet. It would be great if ISL Light had better optimization for low-bandwidth environments." #### Vendor response Patrik, thank you for your valuable feedback! When supporting users on a poor internet connection, we recommend switching to a lower color depth. The lowest color depth uses only 8 or 64 colors. Learn more about Color depth: https://help.islonline.com/37390/164441 Replied November 2025 --- ### Easy and fast to use remote support application - Overall rating: 5/5 - Reviewer: Frank N. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros ISL Light is provided as a small download, and after start it is easy to handle. It opens up, you give the session code, thats it. #### Cons Some few applications do not allow to share the screen for security reasons. So ISL Light will show in this case the screen in black. #### Vendor response Thank you for your feedback! Replied October 2025 --- ### Very good software - Overall rating: 5/5 - Reviewer: Alberto C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros You can very easily and in secure way connect to your remote servers and clients and you can sort them with categories. #### Cons Nothing wrong about this product, we are fine with it #### Vendor response Hi Alberto, thank you for your input! Replied April 2025 --- ### Easy to use remote access software - Overall rating: 5/5 - Reviewer: Anthony D. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered I am very pleased with ISL and would recommend this software to anyone who provides IT support #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to use and set up on a client computer for when you need it #### Cons Talking a client through downloading and running the software, if it isn't already on their computer some of them find it difficult to give me access remotely #### Vendor response Hi Anthony, thanks for sharing your experience! We understand that establishing a connection with non-tech-savvy clients can be challenging. You can direct clients to islonline.net, where the ISL Light Client will automatically download with the code prefilled and ready to connect. Besides, ISL Online offers various methods to connect with customers, some of which don't require the client to type in a session code. We recommend taking a look at our short video guide; it might offer some helpful alternatives that could simplify the process for you and your clients: https://www.islonline.com/help/videos/tutorials.htm#ways-to-connect Replied May 2025 --- ### IT review of daily use - Overall rating: 4/5 - Reviewer: Kyle S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great to use for anyone in the IT profession. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros Its ease of use Quick remote desktops to multiple clients Easily deployed to all my clients and end user machines Filtering of clients on the ISL page Search feature #### Cons Screen quality can be hit and miss but not a major issue Connection speed can be slow sometimes but i guess thats also attributed to the speed on the clients end #### Vendor response Kyle, thank you for your feedback! In response to your feedback about connection speed, we're pleased to share that we've introduced a Direct Connection feature in ISL Light, which significantly improves the connection speed compared to routed connections. ISL Online now automatically selects the most efficient connection method, either by directly establishing a session tunnel between the local and remote computers or through a routed connection. Whichever method is used, rest assured that all connections are protected with symmetrical AES 256-bit end-to-end encryption, meeting the highest industry security standards. To learn more about the Direct Connection feature, please click here: https://www.islonline.com/whats-new.htm Replied March 2024 --- ### This tool have everything our school need - Overall rating: 5/5 - Reviewer: Xiping Z. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I recommend it to anyone looking for an alternative to the expensive remote connect apps. I used many other remote connection software and did extensive research, and I think this is the top one. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My experience with ISL Light has been great, especially in terms of its performance and reliability during remote sessions. The speed and stability of the connection were top-notch, allowing me to connect to our computers in distant administrative campuses. Being able to use it on various devices made my work much more convenient. ISL Light's robust features and smooth operation are what I liked most about it. #### Cons I think the design can be improved and there are some ways to be a little more friendlier. #### Reasons for choosing ISL Light Price and features are the main reasons. #### Reasons for switching to ISL Light Price and features are the main reasons. #### Vendor response Hi Xiping, your valuable feedback means a lot to us! We're glad to see ISL Online fulfils your needs. Replied February 2024 --- ### ISL Extremely easy to use, cost effective and wouldn't go back to any other products - Overall rating: 5/5 - Reviewer: Steve A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The cost of ownership on this product was the main factor when we first looked at ISL. Ease of use was second biggest factor. #### Cons When installing unattended agent there should be a default option to have it shared as we then have to login and share after for other helpdesk members. Rollout of the software with a password could be easier via GPO or similar. #### Reasons for choosing ISL Light ISL ticked all the boxes including cost whereas the other software is either less secure, costs more or didnt have all the features. #### Reasons for switching to ISL Light Cost --- ### Long time users - Overall rating: 4/5 - Reviewer: Tomaž J. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We use it constantly for more than 15 years. What more can I say? #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Main advantage for us is on-prem installation. We have very long sessions with technical support and buying per use was out of question. At the time, when we bought Isl Online (15+ years ago), no other option was available, so decision for own hosting was easy. The only other option at that time was german Net-Viewer, which was much more costly. Since then, we use it constantly. Reliable, easy to use, constantly developed. #### Cons From admin point od view, there was some work and studying needed for on-prem installation. Confproxy (on-prem server software) configuration is quite challenging, options often poorly explained. From user's view, not much, really. We are so used to it, it is hard to pinpoint any imperfections. #### Reasons for choosing ISL Light Net Viewer was much more expensive and not reliable (at that time). Team Viewer was not founded yet. ## More reviews [Next reviews](https://www.softwareadvice.com/screen-sharing/isl-online-profile/reviews/?page=2) --- ISL Light Reviews, Pros and Cons - 2026 Software Advice