Mikogo

RATING:

3.7

(32)

About Mikogo

Mikogo is a web conferencing solution that allows participants to join meetings within their web browsers (including browsers on mobile devices) without downloading plugins or using Flash. Key features include the ability to grant presenter desktop-sharing privileges to participants, remote control over participants’ computers, a multi-user whiteboard for annotation and drawing and selective sharing of applications/windows. Mikogo offers both personal and business accounts. Personal accounts are free, though they are limited to three participants per room and don’t include web conferencing features like whiteboards. Both perpetual licenses and monthly subscription licenses are available with Mikogo. Basic licenses are for a single host with up to three pa...
Mikogo desktop sharing

Mikogo Reviews

Overall Rating

3.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

2.5

Value for money

3

Functionality

3.5

Most Helpful Reviews for Mikogo

1 - 5 of 30 Reviews

John

Verified reviewer

Education Management, 10,000+ employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed April 2019

Best remote assist program there is

I have had nothing but excellent experiences with the software. The free version is more than enough for the personal use and the enterprise version is perfect for business.

PROS

It is the easiest from all the remote assist programs that are out there.

CONS

Mikogo could work a lot faster. There is a lot of delay between the two computers.

Pratham

Staffing and Recruiting, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed February 2023

Outstanding Meeting Software Simple to use but with few features

interacting mostly with my clients. I don't have to wait long to connect with my clients at any time. Sharing screen information during meetings is beneficial. The advantages include making the tools we require for the meeting such as screen sharing, file sharing, and presenter switching more straightforward. Determine if its capability adds enough value to warrant the requirement for a second tool and the additional training your team will require to utilise it.

PROS

As I have been using Mikogo for a while, I can claim that it is among the finest for online meetings and presentations. Its quick design and simple method of dealing with the available tools make it easier for you to comprehend everything and run clear meetings. The screen control feature operates effectively. Compared to Microsoft Teams' screen control, which I've used before, it performs far better. The link is much stronger now. I appreciate that you provide tools like chat, pizzarra for drawing, and snapshots so I can totally control my session.

CONS

The major drawback is that you can only control the screen, necessitating that you be on a different call from Mikogo in order for it to function. If your network is behind a proxy, you may need to open specific ports in order for this programme to connect. The user interface is not the most logical and appears to be out of date. The use of other programmes, such as Webex, is simpler. I'm not certain if I got any mail about it. But it would be wonderful if I were informed when the new features were released.

Matthew

Construction, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed September 2020

Not as slick as Zoom, or Webex, or.......

I stopped using this product during my first year subscription for the above mentioned reasons. I was a month past the anniversary date requesting cancellation. They were very aggressive in their collection efforts and ultimately I ended paying for most of a second year. Beware agreements that auto renew and DONT accept non payment as cancellation. I was using Webex, which was overall a better product, but more expensive. After Miko I switched to Zoom, which is a MUCH better product, far easier for non members to be invited to and join screen share sessions.

PROS

I was referred to this product by a colleague for collaboration on a project we were developing jointly, since he was familair and I'm a power user, it worked well for this porject

CONS

Its a little klugey - scheduling tool is tedious, inviting viewers even more so. The invited end user onboarding is a bit confusing and many of my clients would struggle to join a conference.

Reasons for switching to Mikogo

A colleague referred me. It was a mistake.

Ed

Verified reviewer

Insurance, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed March 2019

Not hard to use but don't look for support

I had been using Mikogo for several years now and most of the time it worked fine for my purposes. Specifically, I conduct remote enrollment services and need the software to run on any platform (ie. Mac & PC). I never have more than one participant besides myself in the conference. I also need to be able to transfer control of the mouse and keyboard for remote signature. I need to be able to transfer documents via secure file transfer or FTP and the software must be HIPAA compliant. Mikogo ran fairly well for me unless I had a Mac participant. In those cases, I found I was not always able to transfer mouse and keyboard control and unable to transfer documents. Recently I purchased a new laptop and when I ran the software from this PC, I could not find any documents to transfer even though they were stored locally on my PC. When I tried contacting support, I was unable to reach anyone by phone or chat and my emails went unanswered. I was given no other option than to drop my subscription and look for another service. Shame on you Mikogo, for selling a product in this country without any access to technical support.

PROS

It was fairly easy to use and in up until recently had few complaints.

CONS

The product gets failing grades for support when things don't work as planned!

Anonymous

1,001-5,000 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed June 2020

Viewing device contents with mikogo

Mikogo was my first experience with screen sharing apps and softwares. It started off good but overtime I had to move on to other services. They have a great product but not great support.

PROS

I like that it's free to use. Mikogo is also very simple in outlook and functionality. I like its ability to share screen contents with others during meetings. This helps with better presentation and collaboration.

CONS

Customer support of mikogo hasn't been the best for me. They seem hard to reach when you experience difficulty.