--- title: "SpamTitan Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of SpamTitan. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if SpamTitan is a good fit for you!" source_url: "https://www.softwareadvice.com/secure-email-gateway/spamtitan-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Email Management Software](https://www.softwareadvice.com/category/3433-email-management/) / [SpamTitan](https://www.softwareadvice.com/secure-email-gateway/spamtitan-profile/) / SpamTitan Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/secure-email-gateway/spamtitan-profile/) Reviews [Alternatives](https://www.softwareadvice.com/secure-email-gateway/spamtitan-profile/alternatives/) # SpamTitan User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 563 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.5/5 - Value for money: 4.5/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 369 reviews (66%) - 4 stars: 156 reviews (28%) - 3 stars: 26 reviews (5%) - 2 stars: 6 reviews (1%) - 1 star: 6 reviews (1%) ### Most mentioned pros - The support team, gave me an over the phone crash course, sent me links on how to manage and in a very short time I was able to take over management of this software for our clients. - Not a single complaint from our clients, not a single email lost, low false positive ratios and a super easy interface deliver the perfect experience at a very attractive price. - Excellent value for money, excellent detection rate, the customizability of the v8 appliance that we use is unmatched. ### Most mentioned cons - No ability to quickly send false-positives to ST for spam detection improvement, we need to raise a case for those every time, which is quite time-consuming. - Sometimes trying to reach them is difficult because of time zones with health water - SpamTitan had a glitch and everything started getting greylisted. ## SpamTitan customer reviews Showing reviews 1-25 of 563 (page 1). ### Combating spam email with SpamTitan is very effective - Overall rating: 5/5 - Reviewer: Nabila B. - Verified reviewer: Yes - Industry: Investment Management - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered Utilizing SpamTitan as the primary spam-fighting app has proven to be very successful, and it has provided me with more benefits than other more well-known brands. I am very pleased with the price and consider it to be very useful for the price I paid. Whenever I thought about email security, the first thing that comes to mind is SpamTitan. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros SpamTitan has a high level of consistency when it comes to preventing spam and malicious communications from reaching my primary inbox. Setting up the specific keyword that I want to be used in the blacklist keyword and the whitelist keyword is quite easy. After setting it up, the procedure is streamlined, and I would not have to keep track of it because it would send me a weekly report. #### Cons There have been times that a legitimate email has been blocked and no message has been received to inform me about this practice, resulting in the email remaining in the junk inbox until I manually search and whitelist it. For the first time, adding a domain to the app can be daunting, and I had to seek assistance. #### Reasons for switching to SpamTitan WebTitan is more appropriate to safeguarding web browser. --- ### Spam Titan brings order to the spam chaos - Overall rating: 5/5 - Reviewer: Shawn C. - Verified reviewer: Yes - Industry: Civil Engineering - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, from sales to setup the experience has been great, #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Spam Titan brings order to the spam chaos. I really like the granular control that the platform provides. #### Cons I have not experienced any negatives so far. #### Reasons for switching to SpamTitan SpamTitan gives more control and has a much better interface. --- ### Great product - Overall rating: 5/5 - Reviewer: Morten B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered I have been using spamtitan for more than 10 years now. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software are easy to use and efficient #### Cons There is a long time between the updates in the software, this is both good and bad. #### Reasons for choosing SpamTitan Spamtitan was chaper and had a more responsive interface. #### Reasons for switching to SpamTitan Spamtitan was chaper and had a more responsive interface. --- ### Affordable, effective E-Mail Filtering that works and empowers the inidividual to manage - Overall rating: 5/5 - Reviewer: Doc P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall an A grade, from implementation, coverage, support, and ease of use and customizability. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Cybersecurity for our clients involves a 12-point protocol, including e-mail protection. SpamTitan provides an affordable, small-footprint, flexible solution to address this area facing a growing threat. Customizable reports provide periodic review of spam and easy white and black-listing. Overall a stellar solution for this key area in cybersecurity. #### Cons Nothing negative thus far. Pnboarding took a little longer than expected but we were setting up for an MSP account, hence the turnaround was acceptable. #### Reasons for choosing SpamTitan SpamTitan is aggressively priced and has the same core features as Bracket. --- ### Top tier spam/virus filtering an absolute must for any size of business - Overall rating: 5/5 - Reviewer: William M. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been excellent, they've been reliable, the spam filtering has been and continues to be excellent, the new tools they've rolled out for the admin center have been super helpful too. Their package is comprehensive and their pricing model is excellent too, very reasonable. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 5 years of service, no viruses, malware, even malicious macros are filtered. The spam filter is fast, efficient, and their technical support when need (albeit rarely) is always response and quick to resolve issues. #### Cons On the base plan users only get a spam quarantine notification once a day and at varying times. There is a work around, but it would be better if they could be informed when something is quarantined versus only receiving those once a day. This impacts our sales and HR teams especially. --- ### Effective and User-Friendly SPAM Email Filter - Overall rating: 5/5 - Reviewer: Scott S. - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our experience with SpamTitan has been very positive. They have made upgrades when needed and kept their product sustainable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros SpamTitan has been a valuable and effective asset for spam filtering. It has a shallow learning curve, and has been a value for the money. Customer support has been excellent, #### Cons Giving our staff the ability to receive emails was at one time a need but upgrades have been made and that is no longer an issue. --- ### Spam Titan and Linklock - Overall rating: 5/5 - Reviewer: Sandra T. - Verified reviewer: Yes - Industry: Airlines/ Aviation - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. OVerall it's been very good. We've renewed each year for a number of years because we love the reports and the fact that there's a responsive help line support. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Like the fact we don't have to think too much about whether we've got a spam check. #### Cons The price is high for a 2 person company with a few part timers --- ### Spamtitan Mail Filtering - Overall rating: 5/5 - Reviewer: Naim A. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Spamtitan mail filtering accuracy and it’s really rare to have false positives. And the cost is good considering the quality of service. Customer support is really helpful and super fast. Setup and onboard new customers is really easy and fast. #### Cons Reports are comprehensive but not always easy to customize; finding specific events or digging into detailed logs can feel clunky. --- ### titan hq anti spam product - Overall rating: 4/5 - Reviewer: pieter t. - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. good, it is working as expected. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros easy to use, and does to the job as expected #### Cons new interface has less options than the old.. #### Reasons for choosing SpamTitan better as a msp for several customers.... --- ### Great Spam Filtering - Overall rating: 5/5 - Reviewer: Geff M. - Verified reviewer: Yes - Industry: Computer Networking - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Extremely Positive, this is an excellent family of products. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The product does an excellent job of identifying spam emails and blocking them with an extremely low degree of false positives. The reports are easy to read and flexible. #### Cons There is nothing I dislike about Spm Titan, it could be a bit easier to reach support though. --- ### It just works - Overall rating: 5/5 - Reviewer: Jens-Erik B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very satisfied. Support tickets resolved in quick time #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to configure and effective tool. New interface is a bonus #### Cons Missing features in some other packages, like email signatures #### Reasons for choosing SpamTitan Client preference, simplicity of use and cost I believe --- ### Much better than Barracuda - Overall rating: 5/5 - Reviewer: Stephen W. - Verified reviewer: Yes - Industry: Computer Networking - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Onboarding was really easy and our account manager made sure everything went smoothly #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The GUI is excellent and much easier to use compared to other products we used previously #### Cons Would be nice if there was an option to whitelabel #### Reasons for switching to SpamTitan Difficult for end users, especially with shared mailboxes --- ### Nice product, tried many others - Overall rating: 4/5 - Reviewer: bill c. - Verified reviewer: Yes - Industry: Chemicals - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I tried a bunch of products before purchasing this and i would make the same decision again #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The support has been great, my users like the ability to check on there own quarantine, the email digest has been popular. #### Cons the filtering seems over sensitive, finer grained filter controls would be nice! being able to receive a digest more than once a day would make a few of us happy. We are struggling with the analytics to understand why some of these emails are being scored as high as they are. #### Reasons for choosing SpamTitan it worked better than the cheaper systems and as good as the most costly! #### Reasons for switching to SpamTitan Canit was hands down the best! We switched because AppRiver bought them and immediately worked to transfer customers to their platform which was crap! after a few years they shut the product down completely! --- ### An excellent spam blocker for the price! - Overall rating: 4/5 - Reviewer: James J. - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered Its been good, but on initial setup it grabbed a lot of good email and marked it as potential spam. Quarantining calmed down after a bit - we use the service with multi-tenants. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Setup was fairly easy and the techs took their time to help us understand the install process. #### Cons The 30 day storage aspect is weak as is the ability to read contents and once its been delivered there is no resending. The multi-server cluster setup often requiores making sure searches are on both nodes or you may miss what you're looking for! #### Reasons for choosing SpamTitan Simplified interface, ability to work with multi-tenants - in the cloud control. #### Reasons for switching to SpamTitan Barracuda was getting difficult to deal with, tech suppport was weakeking and pricing was through the roof. --- ### Spam Titan is our first choice for our antispam solution. - Overall rating: 5/5 - Reviewer: Marcel C. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I use it every day, life is impossible without such a service, the console has everything we need, we have gotten the spam down considerably, and support has always been quite efficient whenever I needed help. The spam reports that can be sent to user is very smart and saves us a lot of support time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It works, which is the main reason to use them. I like the admin interface, it has all that we need and it is not a headache to browze and use. #### Cons Honestly, there is none, no spam filter is perfect, we need to work with it, and it is easy to work with SpamTitan console, and when we have an issue, the support is there. --- ### SpamTitan Works Just as Advertised, Get it! - Overall rating: 5/5 - Reviewer: Jovan G. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love SpamTitan. I found SpamTitan due to a need our company had. It has worked as advertised. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros SpamTitan does it's job as advertised. I can block emails from specific email addresses or an entire domain. That's the sole feature we were looking for when shopping for a product like this. #### Cons So far, I don't have any cons to be honest. I have to really think deeply to find something I don't like about the platform. I guess the one thing I don't like is the new username format for entering into the admin side of things. --- ### Feedback on SpamTitan as a customer perspective. - Overall rating: 5/5 - Reviewer: Johnny N. - Verified reviewer: Yes - Industry: Computer Networking - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's a great service, less labor intensive on our end. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It automatic update and manage email security for my company. It also check and converted the hyperlink as well. #### Cons Hope we can have more live support person that we can work with rather than put in the ticket. --- ### Overall Disappointing. Blocks emails I need and lets through obvious phishing emails. - Overall rating: 3/5 - Reviewer: Suzannah A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Not very impressed with Spam titan. there are many features that I would like to see improvement on. overall disappointing. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros We needed spam titan to block spam from our system as we have had Ransome wear attacks in the past. Spam titan helps us to filter out any suspicious emails before they become a problem #### Cons Spam Titan is almost too responsive to threats to the point I miss emails because they are flagged as a threatI'm sure spam titan is monitoring in real-time but the fact it doesn't send you an email to let you know more than once per day that emails are in your quarantine is frustrating. --- ### EGroupware Cloud services use SpamTian - Overall rating: 5/5 - Reviewer: Birgit B. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Nice solution, does what it is supposed for, Support is good and good contact to TitanHD people. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User can Blacklist/Whitelist from EGroupware directly or mark mails as Spam. The archive of the last X days gives the opportunity to resent mails customer by chance deleted and don't use an separat archiving solution. #### Cons I'm missed to select internal flow easily (mails from users within the same domain). Its easy to select inbound & outbound, but we had situations where we needed to release a bunch of internal mails and that is more effort to select. #### Reasons for choosing SpamTitan i don't know beside the decision to switch to SpamTitan #### Reasons for switching to SpamTitan to much effort and better result with SpamTitan --- ### Works well for us - Overall rating: 5/5 - Reviewer: Stephen H. - Verified reviewer: Yes - Industry: Libraries - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered We've had a very good experience. This work as well or better than the previous product we used, with much less hassle and at a much lower price point. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that the learning curve is small, and that the support is accurate, thorough and timely. #### Cons Perhaps some form of AI spam filtering would improve things. More slips through than I care for, but some of that is self inflicted tweeks and address listings. #### Reasons for choosing SpamTitan Price #### Reasons for switching to SpamTitan Cost was the primary motivator.. features and configurability was the next. We stay with them because of support and reliability. --- ### SpamTitan has saved me, saved my company time, and has some of the best support people around. - Overall rating: 5/5 - Reviewer: Benjamin J. - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Just sorting the crap emails automatically that come in saves my company hours in man hours. It's also blocked malicious attachments which is awesome because the weakest part of any security is always the people. This helps with that tremendously #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's as close to "set it and forget it" as you can come in the IT field. Right out of the box support helped me set everything up in less than 20 minutes, no hardware to worry about, nothing like that. Literally all I have to do is check to see if something was blocked incorrectly once in a while, white list it, and done. I've been using spam titan for almost a year and in that time we have blocked over 200k spam/malicious emails for a 30 person company before they even hit employee mailboxes. I shut off the service for 48 hours just to make sure it easy legit, it was, and I haven't shut it off again since. Whitelisting and blacklisting domains and specific emails are super easy. Support Staff are awesome and go into detail when resolving problems if they were to arise or even if you just have a question. They have always been friendly and curteous and super personable and have been some of the best people to work with in all my years doing IT. #### Cons The only thing I feel is missing is the ability for cloud users to create their own key word filter. Don't get me wrong, the spam filter itself is amazing, just a bit more precise control on my end to mark specific phrases or words as spam would be nice. Being able to see the email body of messages that come in as SPF fails would be helpful at times as many company's we deal with have auto invoicing that fails SPF. Other than that no issues! --- ### Spam titan-link lock - Overall rating: 5/5 - Reviewer: Amr N. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered A perfect solution and they are keeping update and upgrade it yet #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Spam titan is an exallent product for email securityIt has a full of features which pro ide all the needed criteria to detect the spam emails with a very hight rate of capture And I want to focus on the new feature LinkLockWhich raise the capture rate of spam detection to a hight standard Normally if the email is clean with no malicious content it will be Mark as clean and if it include a URL which is not included in any bad categories it will be marked as clean,But sometimes the URL is bad and not included in any bad categories cause it is still new Here the link lock works and scan the URL on the fly to decide if it is clean or not and if it is not clean , it will turn the URL to a text which the end user can not click on it and keep it that way and deliver the email and even if you forward the email to someone outside your organisation it will keep it as text also which protect even your customers #### Cons Nothing for now , really it is miner issues which they always solve #### Reasons for switching to SpamTitan Did give us the right performance --- ### My choice for anti-spam software - Overall rating: 5/5 - Reviewer: Syazila R. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros SpamTitan is actually really worked, and has really decreasing the amount of spam email that i have receive before. It only need to be setup onetime, and most of the time, i don't even have to monitor the report as they rarely blocking a legitimate email that are sent to my email. #### Cons There are some feature that are not available at the moment on the software, like to preview the content of the spam email, without having to whitelisting the email. It will be a good feature, so user can totally know what is the content of the email that has been blocked from the main inbox. --- ### Great product for the money - Overall rating: 5/5 - Reviewer: Tyler B. - Verified reviewer: Yes - Industry: Printing - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered We have used SpamTitan for years with great success. It stops the unwanted noise allowing for a cleaner, safer, more productive email experience. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros SpamTitan was easy to implement with a little assistance from their responsive support staff. It is highly customizable to dial in the level of protection needed for any industry. It also allows for end users to release messages from quarantine freeing up valuable IT resources. #### Cons Some features could be grouped better. Whitelist by address/domain vs whitelist by IP, as an example, are on separate pages. #### Reasons for switching to SpamTitan Cost --- ### Decent features for the price could do with some more features. Would still recommend. - Overall rating: 3/5 - Reviewer: Conor L. - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Spam is removed. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Cloud based software so nothing to install on site. The dashboard allows you to see what emails have been quarantined, allows white listing of domains. Decent set of basic features. Price point reflects what you get. #### Cons The following lets it down: 1. The quarantine reports to the users are once a day, i get a lot of emails from staff saying they haven't received a email from a client and i have to log in to check, a quarantine email once a hour would be much better. 2. Some email which don't even match basic standards get block but not reported, took us a while to realise this as we had a ioT device misconfigured but had no idea Spam Titan was blocking it. 3. It can fail to deliver to the endpoint mail server, but doesn't report whether the email was successfully delivered or not just that it passed or didn't pass the spam listing, you have to go into the actual email and look at the headers. 4. Would be nice if there was a encrypted SMTP relay too that could scan email going out. Haven't had a compromised laptop or email account but could see how this would help. #### Vendor response Hi Conor, Thanks for your kind review and your very helpful feedback on SpamTitan. It has been fed back into the product team. Their feedback is as follows: 1.This is true that SpamTitan sends one report per day, however all end users can request on-demand reports as many times per day as they wish, simply by clicking the On Demand Link at the bottom of the report. 2. All mail that connect to SpamTitan will be reported on in the Reporting > History tab. Along with all headers. 3. If a mail is passed to the mail server this will be shown on the Reporting > History tab. Along with the SMTP response the Mail Server provided. 4.SpamTitan will filter all outbound mail and can have TLS enabled for encrypted traffic. We're constantly developing and trying to improve SpamTitan Conor, thanks again for the great feedback Kind regards, Dryden Dryden Geary, Marketing Director, TitanHQ Replied August 2018 ## More reviews [Next reviews](https://www.softwareadvice.com/secure-email-gateway/spamtitan-profile/reviews/?page=2) --- SpamTitan Reviews, Pros and Cons - 2026 Software Advice