# Service Management Enterprise Software Reviews, Demo & Pricing - 2026 > Review of Service Management Enterprise Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/security-system-installer/service-management-enterprise-profile --- [Home](https://www.softwareadvice.com/) / [CRM Software](https://www.softwareadvice.com/crm/) / Service Management Enterprise Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Service Management Enterprise 2026: Benefits, Features & Pricing Wondering if Service Management Enterprise is right for your organization? Our CRM Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Service Management Enterprise 4.2 [(13)](https://www.softwareadvice.com/security-system-installer/service-management-enterprise-profile/#reviews) Pricing Starting at $1,200.00 one time ### About Service Management Enterprise Service Management Enterprise (SME) is designed to help small to medium-sized service companies manage customers, staff schedules, maintenance, inventory, and more. Its sales prospecting module provides comprehensive tools to stay on top of prospects and proposals, helping users compile daily and weekly reports with ease. The software's contact organization system ensures that opportunities, sales leads, bids, and proposals are efficiently tracked while staying organized and easily accessible. Service Management Enterprise's built-in CRM module is designed to store customer records and history while allowing users to set follow-ups, reminders, and notifications. Moreover, the QuickBooks integration module synchronizes detailed information on each customer, a feature that enables seamless tracking of contracts, billing information, and invoice history. The customer maintenance contracts module helps users negotiate and schedule service contracts and repair work, while the inventory module features detailed tracking of inventory with prices, descriptions, vendor information, purchase order history, and more. With SME Complete, users can manage service calls, installations, and prod... uct orders with its work order module. Scheduling and viewing technician availability is also made easy through the software's dispatch control tool and calendar. Wondering if Service Management Enterprise is right for your organization? Our CRM Software selection experts can help you in 15 minutes or less. ## Service Management Enterprise User Interface ## Popular Service Management Enterprise Alternatives Main Product Service Management Enterprise 4.2 [(13)](https://www.softwareadvice.com/security-system-installer/service-management-enterprise-profile/#reviews) Ratings Breakdown - 3.85Ease of use - 3.63Value for money - 4.23Customer support - 3.63Functionality Pricing Starting at $1200.00 one time Get Price Alternative Product [mHelpDesk](https://www.softwareadvice.com/field-service/mhelpdesk-profile/) 4.3 [(824)](https://www.softwareadvice.com/field-service/mhelpdesk-profile/reviews/) Ratings Breakdown - 4.28Ease of use - 3.90Value for money - 4.38Customer support - 4.01Functionality Pricing Available upon request Get Price Alternative Product [FieldPulse](https://www.softwareadvice.com/field-service/fieldpulse-profile/) 4.6 [(453)](https://www.softwareadvice.com/field-service/fieldpulse-profile/reviews/) Ratings Breakdown - 4.51Ease of use - 4.48Value for money - 4.68Customer support - 4.39Functionality Pricing Available upon request Get Price Alternative Product [Simpro](https://www.softwareadvice.com/cafm/simpro-enterprise-profile/) 4.0 [(146)](https://www.softwareadvice.com/cafm/simpro-enterprise-profile/reviews/) Ratings Breakdown - 3.70Ease of use - 3.76Value for money - 3.81Customer support - 3.89Functionality Pricing Available upon request Get Price Alternative Product [Jobber](https://www.softwareadvice.com/field-service/jobber-profile/) 4.6 [(1457)](https://www.softwareadvice.com/field-service/jobber-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.40Value for money - 4.59Customer support - 4.35Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Quickbase](https://www.softwareadvice.com/crm/quick-base-profile/) 4.4 [(329)](https://www.softwareadvice.com/crm/quick-base-profile/reviews/) Ratings Breakdown - 4.14Ease of use - 4.11Value for money - 4.26Customer support - 4.26Functionality Pricing Starting at $35.00 per month Get Price ## Service Management Enterprise Pricing and Plans Starting price: $1,200.00 one time Free Trial Free Version Basic $1,200.00 per feature, one time No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Service Management Enterprise Features - Popular features found in CRM Calendar Management Customer Journey Mapping Email Management Quotes/Estimates Reporting/Analytics Sales Pipeline Management Segmentation Task Management Territory Management Workflow Management - More features of Service Management Enterprise Accounting Integration Activity Tracking Alerts/Notifications API Barcode/Ticket Scanning Billing & Invoicing Contact Database Contact Management Contract/License Management CRM Customer Database Customer History Customer Management Customizable Fields Customizable Forms Customizable Reports Customizable Templates Data Import/Export Digital Signature Dispatch Management Document Imaging Document Management Document Storage Drag & Drop Electronic Signature Equipment Maintenance Estimating File Storage For Locksmiths Inventory Control Inventory Management Inventory Optimization Inventory Tracking Invoice Management Job Costing Job Management Job Scheduling Job Tracking Lead Management Maintenance Scheduling Mobile Access Mobile Signature Capture Multi-Location Online Time Clock Order Management Payment Collection in the Field Payment Processing Point of Sale (POS) Product Identification Purchase Order Management QuickBooks Integration Real-Time Data Real-Time Reporting Recurring Appointments Reminders Reorder Management Reporting & Statistics Returns Management Routing Sales Reports Scheduling Search/Filter Service History Status Tracking Supplier Management Task Scheduling Technician Management Third-Party Integrations Warehouse Management Work Order Creation Work Order Management ## Service Management Enterprise Integrations QuickBooks Online Advanced Integration rated undefined from -1 review QuickBooks Time Integration rated undefined from -1 review ServiceNow Integration rated undefined from -1 review ## Service Management Enterprise User Reviews Overall Rating 4.2 Ratings Breakdown 5 46% 4 38% 3 0% 2 15% 1 0% Secondary Ratings Ease of Use 3.8 Value for money 3.6 Customer support 4.2 Functionality 3.6 Have you used Service Management Enterprise and would like to share your experience with others? CJ Carol J. Verified reviewer Telecommunications 2-10 employees Used daily for more than 2 years Review source Reviewed December 2021 SME user 4 I have been using SME for 25 years or more starting before windows was available. Yes, used it in DOS. I like having years of records readily available. I like the ease of use in this system. I like being able to create new reports or change existing reports. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: I like having most of the information needed for each customer stored all in one place. Cons: Upgrades tend to remove features we like. I don't like the yearly contract pricing. It is way to high for the small struggling business. Reasons for choosing Service Management Enterprise Tiger Paw charged for each module while SME was a complete package. Read More CF Carla F. Verified reviewer Telecommunications 11-50 employees Used daily for more than 2 years Review source Reviewed December 2021 SME for CRM Program 4 The support staff is awesome and always willing to help. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: The ability to customize reports to use for internal invoices Cons: the laborious process to change the text in custom reports Reasons for choosing Service Management Enterprise It seemed a bit easier for our staff to use Read More GB Greg B. Construction 11-50 employees Used daily for more than 2 years Review source Reviewed December 2017 Very poor customer service, Very poor follow thru from SME 2 Not a lot because of the very bad customer service ! Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 4 Functionality Pros: The features are great. Once you learn how to navigate it becomes easier to work with. The features is what sold me on the software Cons: I have had this software for over 10 Yrs and they have very very bad customer service I am still waiting on the tech side of company to correct reports, that I had before they changed software versions(over Two Years ago). Lost my QB integration when it became an option and what I paid for when I first bought the software. When I purchased the software their was no training but the support staff over the phone and a 400 Page manual. Now you have to pay for the training which I was never informed of until I was talked into the upgraded software. Squeaky wheel get the customer service. So if you want to spend a lot of time having to do that then this software is for you. I Have tried to get things resolved and the same answer (I will get back to you). I am trying to run a business and don't have time for a product that is a fix on the fly software. Read More CC Claudia C. Verified reviewer Information Technology and Services 11-50 employees Used daily for more than 2 years Review source Reviewed December 2021 Good system for Good Value 4 Very good overall Ratings Breakdown 3 Ease of use 4 Value for money 5 Customer support 3 Functionality Pros: Great service software integration across modules Cons: Universal customer or equipment updates not easily done or available at all. Updates can be tedious and clunky. Read More JC John C. Verified reviewer Telecommunications 11-50 employees Used daily for more than 2 years Review source Reviewed December 2021 Has Served our Needs as a Small Business 4 We started the business with High 5 and still use it 8 years later. Ratings Breakdown 4 Ease of use 4 Value for money 3 Customer support 4 Functionality Pros: Relatively easy to use, great for every needs of a service based company Cons: Had a few challenges with Quickbooks integration initially, but seems to be working fine now. Reasons for choosing Service Management Enterprise Cost Read More MP Mike P. Verified reviewer Telecommunications 11-50 employees Used daily for less than 6 months Review source Reviewed December 2021 Service Management Review 4 Cannot get "buy in" due to the comfort most have with their own processes and procedures for quoting(Excel) and because of the heavy emphasis to use email communication to store important data about customers and projects. Ratings Breakdown 3 Ease of use 5 Value for money 5 Customer support 3 Functionality Pros: Price. Support has always been very good. Cons: Need Dashboards that provide meaningful information to management. Reports only reflect what is in the database but do not provide meaningful data to management. One screen that shows number of open work orders, number of closed work orders, number of contacts made by sales staff, etc. Management does not want to spend time writing reports or running reports. Real time data that helps management make decisions is a must. Need email communication to flow seamlessly into the database. Documentation is weak. Reasons for choosing Service Management Enterprise Not sure. Did not participate in the decision to buy Read More BG Beth G. Used unspecified for unspecified Review source Reviewed August 2014 Great Customer Service 5 Our company has been working with SME and High5 software for a little over two years. During this time, we have also been reworking and streamlining our business processes. We have gone through a lot of growth and change. High 5 has been very helpful and flexible with us through our growth and changes. Amy U has been amazing in answering our questions and explaining and sometime re-explaining SME's features. She is knowledgeable and patient. There are many times that my issues and questions seem long and confusing and see is able to summarize my issue and get to the root of the problem and in some cases offer an alternative solution. Most of our employees have never used this type of system, so having Amy work with us has been more than valuable. High 5 has been very reasonable with our requests for customizations. Mark S, Mark O and John have all helped me with multiple issues regarding custom reports or custom features. Custom reports and custom features both require a lot of communication back and forth to achieve the desired result. We can be picky customers. We strive for excellence. High 5 has always "got us we're we needed to go" on our customizations and have been professional in reasonable in regards to our feedback. They also offer their own feedback as necessary. High 5 has been a great match for our business. Ratings Breakdown 4 Ease of use 5 Customer support Read More LA Lee A. Used unspecified for unspecified Review source Reviewed October 2013 I never thought it could be this easy! 5 I have no idea how we got by before H5SW, no more losing orders, trying to organize services orders, dispatching white boards on our walls. This software takes care of everything I need and more. They are always expanding in different areas of management of my company (ex: the techs being able to add notes, ass product and services and even close orders when they are done and much more) The only thing I wish was better is the Quickbooks link, but I don't think it's entirely H5SW problem but the was QB excepts their data. I have recommended this to other friends that operate companies and I get a call almost monthly that they discovered a new feature and that H5SW has made life easier. Its awsome! Ratings Breakdown 5 Ease of use 5 Customer support Read More SL Sarah L. Used unspecified for unspecified Review source Reviewed August 2009 Great Program 5 I have worked with SMP/SME for seven years, and have found it to serve all purposes I seek. It has all the features I need for ticketing, inventory, dispatch, sales and accounting. I like that I can synchronize it with my Quickbooks, and also the availability of the web portal. I particularly like the fact that the company is receptive to suggestions for changes and additions to the software, and has regularly followed through and incorporated my suggestions into the software. Tech support has been great too. I would recommend this software to any service company. Ratings Breakdown 5 Ease of use 5 Customer support Pros: This is a great software package that serves all needs for a service company. Cons: I can't think of any. Read More CR Chris R. Used weekly for less than 12 months Review source Reviewed March 2018 Terrific product backed up by a very competent, knowledgeable, and professional service team. 5 High 5 Software you can run a better service business Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I use High 5 Software on a daily basis and wouldn't trade it for the world. It's the easiest and simplest way I've found to track work orders, examine proposals, and keep track of my inventory. It's a fantastic piece of software for any business, small or large. Read More Showing 1 - 10 of 13 Reviews Load More Reviews ## Other Top Recommended CRM Software [Claritysoft CRM](https://www.softwareadvice.com/crm/claritysoft-profile/) **4.5** (251) Recently recommended **122** times [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) **4.4** (18785) Recently recommended **120** times [HubSpot Sales Hub](https://www.softwareadvice.com/crm/hubspot-sales-profile/) **4.5** (501) Recently recommended **79** times [LeadMaster](https://www.softwareadvice.com/landing-page/leadmaster-crm-profile/) **4.1** (36) Recently recommended **67** times Stuck Between Options? Our experts can help you compare Service Management Enterprise with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice