About Automox

Automox is the modern, cloud-native endpoint-hardening platform that empowers organizations to remediate vulnerabilities faster than they can be weaponized. This cross-platform solution simplifies and automates critical patching, software updates, security configurations and custom scripting across a diversity of endpoints. Delivered as a cloud-native service, Automox supports Windows, macOS, Linux and a growing library of 3rd party applications from a single console with no need for on-premises infrastructure. SMB and enterprise organizations using Automox remediate vulnerabilities faster than industry norms to close their aperture of attack more efficiently. Automox enables both IT and SecOps teams to anticipate and respond to threats by dramatically re...
Automox dashboard
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Automox Reviews

Overall Rating

4.75

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

4.5

Showing 1 - 5 of 55 reviews

Chris

Company size: 201-500 employees

Industry: Telecommunications

Time used: Less than 2 years

Review Source: Capterra

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

October 2021

Excellent patch management tool, that needs better dashboards and integrations.

It's been a blessing, especially now all our workers are allowed to work remotely as much as they like. Without it, we'd have a real problem managing patches and enforcing certain system settings that used to require a VPN connection (sometimes rarely connected) or being in the office.

Pros

It's really easy to use and configure, which is great when you're a small team with a limited budget, but the thing I love most is that it's cross-platform, so we don't need 3 or 4 tools, scripts, or manual updates to manage all different Operating Systems and applications we use.

Cons

The dashboard is, well, pretty ugly, and doesn't really offer any customisation. I'd love to see UI update and custom charts based off search criteria.

Reasons for choosing Automox

Cost and ease of use. It needed to be manageable internally without requiring a load of consultancy to set up and keep going.

COURTNEY

Company size: 201-500 employees

Industry: Government Relations

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

5

January 2021

Tickets will go unanswered

The tool was great at first but when we tried to patch devices we kept having errors. The help desk takes weeks to respond and they can't seem to get issues resolved. There's too much back and forth and issues not getting fixed.

Pros

The dashboard is nice and allows a user to see what devices need to be patched.

Cons

The Help desk is hard to get in touch with. The help desk takes a long time to respond to issues. They need to manage a better help desk. Tickets go unresolved for weeks or months and devices can't be patched.

Mike

Company size: 51-200 employees

Industry: Education Management

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

May 2020

Automox

Outstanding. Product has done exactly what is advertised (patch management) at a fair price. Support has also been great for the few times I had needed to reach out. They stayed on top of the ticket until it was resolved.

Pros

As a very small department with hundreds of computers with various software packages installed, I needed a way to top-down see the patch cadence. Automox was quick to deploy and quick to start getting results that I could take action on.

Cons

The core patch anagement features are great, but since there's an agent there may be some additional capability that could be added: Send message to user, shutdown computer, uninstall software, etc.

Reasons for choosing Automox

Price and demo trial period felt closer to what I was looking for.

Response from Automox

Thanks for the review Mike! We do actually have the ability to do the things you listed in the Cons section using the Worklets feature. Check out the Worklets category on our community where we have Worklets to send messages, shut down computers and remove unwanted software. If you need help getting a Worklet written to accomplish a task, please reach out to us and we're happy to help.

Replied May 2020

John

Company size: 201-500 employees

Industry: Insurance

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

September 2019

Streamlining and simplifying our patching strategy in a "Do More with Less" world.

Automox has significantly reduced our time it takes to patch our systems. We also are patching additional risks that were difficult to cover with other products. The result: A better security position for the company based on the risk reports we present to our executive leadership and risk committees.

Pros

This product is easy to configure, distribute, and use. It has cut down our patching cycle significantly, plus it doesn't require babysitting like many other solutions on the market. The biggest "like" though is that it has significantly reduced the risk of our company based on the reports we run from our vulnerability scanning.

Cons

UI continues to need some improvement; however, they do publish updates regularly.

Reasons for choosing Automox

We were also using Ivanti at the time to some degree, but the product is a bit of a train wreck as it is similar to a teenager's room. It gets out of control and is difficult to manage. It is also very resource heavy. I only have so many personnel resources I can use, so we needed a solution that was easy to implement and use.

Reasons for switching to Automox

We still use PDQ for system configuration management which it absolutely shines at, but it is lacking on patch management and execution. We are still avid PDQ users in that CM space.

Response from Automox

Thanks for the great review, John! Time to patch is a critical metric we believe more organizations need to understand and act on to ensure they're reducing security gaps. We agree that the UI needs some attention, and we've been actively working on some pretty cool updates. Stay tuned!

Replied November 2019

Abhilash

Company size: 51-200 employees

Industry: Non-Profit Organization Management

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

March 2020

Perfect for mixed environments

I wish I had signed up for Automox earlier. It has reduced my department's overhead regarding maintaining updates quite a bit.

Pros

Where to start -- > Easy deployment > Can be used as a basic inventory management system > Integrates with Crowdstrike Falcon > Windows computers no longer need to be in the network to receive updates from the server > Can be used to replace Jamf for Macs since this handles Mac updates as well > Other than OS updates, Automox updates many apps like Adobe, Zoom, Webex as well > Excellent admin interface and dashboard

Cons

Not necessarily a con, but I would like a note/remark option under each computer so that I can add notes or encryption keys

Reasons for switching to Automox

Did not provide consistent updating experience. Mac updates very too complicated

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