Carbonite Software

4.16 / 5 (103)

About Carbonite


Carbonite is a cloud-based backup and recovery software that provides end-to-end data protection and compliance solutions. Primarily catering to individuals, small, midsize and large enterprises, it allows users to automate cloud backup for applications, videos, documents and other crucial data, which is frequently stored on on-site systems.

Key features of Carbonite include unlimited cloud storage, remote sharing and access, cloud backup, courier recovery, hybrid backup, backup policies customization and mirror image, video and hard drive backup. Additionally, it lets Windows users revert to a previous OS version in case of deletion/loss of data.

Carbonite stores data in a controlled environment with 24-hour backup generators, which ensures that streamlined and secure cloud backup services are provided to the businesses. The platform is available on a monthly subscription basis, and extends customer support seven days a week.



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Supported Operating System(s):

Web browser (OS agnostic)

103 Reviews of Carbonite

Average User Ratings

Overall

4.16 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(52)

4 stars

(30)

3 stars

(12)

2 stars

(3)

1 stars

(6)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 103 reviews

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September 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

September 2018

Use Carbonite if you don't want to risk losing your data on your computer

Pros

I have used Carbonite in the past when I was running a company with 10 employees. One of my worst fears in the world would be having a computer corrupt or damaged and not able to access the files. It is better to be prepared than kick yourself later for not doing it. It was easy to set up carbonite on all of the computer and synced the backup on changes that were made within the computer. You select what folders that carbonite will consistently backup, such as my documents or customer invoices folder etc. The plan did not have any data limits on the amount of data you can backup. Carbonite really saved us when one of the disgruntled employees was trying to maliciously delete important documents and negatively hurt the company. It was about as simple as can be to retrieve the documents that were deleted and so nothing bad happened in result of this individuals actions. I never noticed any computer performance when running this software on a computer. I was surprised because I thought it would affect the computer in a negative way. I would recommend Carbonite for anybody dealing with important documents on a computer that cannot lose the information.

Cons

The least of what I liked about this is probably pricing. I feel like it should be a little lower for a backup system. There are quite a few plans to choose from but think the pricing for all of them should be a little lower. Other than that everything is perfect!

October 2018

Gregory from USAF

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Functionality

4.0

October 2018

Great Backup software - expensive

I hav ebeen using Carbonite for about 5 years.

Pros

Carbonite was one of the first cloud backup services available. For an annual fee (which can be renewed for up to three years at a time), you can have all your files uploaded to a secure server. All files are encrypted and stored safely until you need them again. Carbonite constantly checks your system for new files and updates the backup as needed.

Carbonite also has an option to back up your entire system--not just document files.

The best selling point is that your files are encrypted before they leave your system.

Cons

Carbonite is a bit on the expensive side, when you consider that there are less expensive options available for simple (unencrypted) cloud services. Also, restoring a backup from Carbonite can take many days because of the encryption/decryption process. Unless you absolutely need a system backup, use another service for cloud storage.

September 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

September 2018

Dependable service

Have not had to use at work because no problems. However, several years ago at home I did lose my files and it was easy to access and download what I anted. I truly wish they had not increased their annual fee but I am using a freebie. I don't have the money at home to have Sea Gate to backup everything but we do have at work along with Carbonite. However, when the contract expires we will be leaving Carbonite because they charge too much.

Pros

Carbonite works behind the scenes and I have used here at work and at home. You can be confident your files are available if they are lost on your computer

Cons

The increase in the yearly fee. There are other systems that do similar saving like in cloud that are free. You would still need something like Sea Gate to back up the external and that would cost more in Carbonite but it would make more sense paying for. However, Sea Gate is a one time purchase.

December 2016

Kim from Teed Sales LLC

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2016

Peace of Mind

We have used Carbonite for at least 10 years. It has saved us more than once in the case of hard drive failures. It is easy to configure. They now offer multiple plans and help you decide which one will best serve our needs. I gave the features and functionality 4 stars because it occasionally does not connect to their server and it waits 7 days to tell you it hasn't backed up a particular computer. We now are in the habit of checking for backup daily. Compared to other backup methods we have used in the past such as tape drives or rewritable cd's or cassettes, this is far superior. I used to worry about having our data in the cloud, but times are changing, and they have some tough encryption.

Pros

Ease of use.
Tough encryption.
Competent support staff, real people to talk to.

Cons

The 7-day delay in notification of failure to back-up.

October 2018

Heather from Erhart Legal, LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

October 2018

Reliable

Overall this is a great product for adding another method of backup to your files for a good price.

Pros

I like that this software is very reliable. It is working in the background constantly updating all new files. Not only that, but it doesn't slow down the computer while doing it which is a huge plus in my book. I've had many other software programs slow my computer down and I end up ditching them. If we accidentally delete a file, we can go into Carbonite and recover it.

Cons

A couple downsides to this is that if you do happen to lose your information, it takes a long time to download all of the files back onto your computer. Another downside is that Cabonite does not backup any files that have the symbol ~ in the name. I use this often to put certain commonly used files up at the top of list for quick access.

December 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

Carbonite has saved me a couple of times

I needed the ability to back up my laptop to a remote location. I've used Carbonite for probably 10 years. I had two instances where hard drives went bad during my busy season. Thankfully we were using Carbonite on each computer. I was able to get up and running within a day and ever since then, I've used Carbonite. It's a lifesaver and gives me piece of mind knowing that my files are safely backed up.

Pros

It's easy to set up and operates behind the scenes. You don't even know it's running and it backs up your files to the cloud. Super simple to set up and use.

Cons

I don't have any issues with this software. The prices is reasonable, the back up process is simple, and it's a great piece of mind software.

September 2018

Jessica from Florida Virtual Bookkeeper LLC

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Functionality

4.0

September 2018

Set it and forget it while having peace of mind

I've had them for over 10 years in my personal computer and I've been very happy. I didn't care for the business version so chose not to use it for my business as there are other products that offer a better value.

Pros

Once you configure your initial backup, Carbonite will take care of everything for you on auto pilot. New files and changed files will automatically be backed up without you having to remember to. Restoring files after a catastrophic hard drive failure took a while due to the size of the backup but worked well.

Cons

Price has been increasing steadily over the years without adding value, other providers are now more competitive price wise.

July 2017

sharon from Liberty Labs, LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

July 2017

Good backup software for personal or home use

Peace of mind knowing my files are backed up.

Pros

- You can back up an unlimited amount of photos, music, and files.
- You can easily see what files are included in the backup, and easily add more files.
- Backup is continuous, you don't have to check it or worry about it.
- Overall a good backup solution. I have not had any problems or errors.

Cons

- It takes forever to retrieve your files. I am restoring files from my old computer to my new one. It has been going for about three WEEKS and it is now at 83%. However, if I needed one particular file right away, I could search for and download that one sooner.

July 2018

Ken from DASCOM Americas

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2018

Carbonite has been there for me through a few system crashes - had my date backed up and ready to go

Great backup of my work - only downside was slow in getting them loaded back.

Pros

Carbonite was my safety net when my system crashed. I have created a LOT of marketing material over time and it is imperative to have a backup system. I was able to find the files I needed and load them back. Their phone line customer service was also top-notch the one time I called. They were professional and helpful and had me up and running quickly.

Cons

The main detriment is that if you have a lot of large files it will take you a long time even with fast upload speed to get your files loaded back.

April 2018

Don from Boeing

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Sleep well knowing your data is protected!

it provide the peace of mind knowing that your data is always backed up. It does this on a daily basis, so you have the most up to date image of current data.

Pros

One of the best features of this software is the ease of use. Upon setup, it walks you through the entire process. Doesn't get any easier than that. I've used this software for several years and during that time had on two occasions lost a hard drive and all the data on it. Thankfully Carbonite was there to restore.

Cons

I've used Carbonite for several years and honestly don't have any negatives for this program. It just works!

December 2018

Stephen from Equity Bank Limited

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

Carbonite is a Great Data Backup Tool

I have had an excellent experience with Carbonite because it has saved us occasionally. It keeps all our files or company's data safe. I also love how I can access files quickly and easily using this tool.

Pros

Losing your company's data is the worst nightmare that you can never admire to experience. That is why we decided to use Carbonite because it is the most reliable data backup software. Even a hacker steals our data, we can easily retrieve it using Carbonite. Carbonite works very well for us because it helps us to access our files using different computers and from wherever we are.

Cons

At times, Carbonite slows down our computers, which I consider as time wasting. However, when the server is at its best, it offers the best services.

May 2018

Erik from Bethany Baptist Church

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

3.0

May 2018

automatic cloud backup

Peace of mind.

Pros

Been using it at home for years. Very reasonably priced. I love that it can run automatically during the specified hours so I don't have to worry about it using bandwidth. Files are then available to other devices.

Cons

Video files are not automatic. You have to specify to back up each one, or a bunch at a time, but it's not as automatic as other file types. So, every once in a while, I search file type: video, select all, and make sure they're all being backed up. Interface for getting files from the cloud is a little slow and clunky.

January 2018

Dustin from NAACCR, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

1.0

Functionality

3.0

January 2018

Reliable Software that provides piece of mind

I really liked it until they implemented the HUGE price increase. Perhaps it was a problem with just that one employee but they definitely need to get better at communicating changes to their customers. I'll be switching to a more cost effective product once our subscription is up.

Pros

Ease of install - It is extremely easy to deploy Carbonite. I have installed it on our Windows 10 workstations as well as our server VMs running Windows Server 2012. Each time the process is quick and simple. I also like the custom updates it provides on backup status. It also lets you customize backup policies for each individual device to optimize utilization.

Cons

They wanted to increase our yearly cost by more than 50% with minimal account upgrades.

Our account was set to renew automatically at this increased price with no warning. An account rep reached out to me a 6-8 weeks ahead of our renewal date but wouldn't respond until we were about 2 weeks out. At that time he informed me our price was going up.

The strange thing was that under billing it still showed the price we had been paying for the past six years, and showed we would be charged the same amount again on our renewal date. If he hadn't mentioned it on the call they would have charged us the new price without informing us until we received the receipt. I really did not like that their system was showing one price but they planned to spring another on us.

December 2018

Greg from Carwash Services of Southeast

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

December 2018

Carbonite

It has been a life savor for me. Our owner had lost his laptop and I was able to fully recover his data to restore on new laptop. He was extremely great full that we had this software installed.

Pros

Users love being able to login on phone/pad and view files that have been synced from their workstation/laptop. Also, gives them security that their files are backed up if something went wrong with their workstation/laptop.

Cons

Not really con but depending on amount of data, syncing it up and recovery can take sometime to complete.

November 2018