About Carbonite

Carbonite is a cloud-based backup and recovery software that provides end-to-end data protection and compliance solutions. Primarily catering to individuals, small, midsize and large enterprises, it allows users to automate cloud backup for applications, videos, documents and other crucial data, which is frequently stored on on-site systems.

Key features of Carbonite include unlimited cloud storage, remote sharing and access, cloud backup, courier recovery, hybrid backup, backup policies customization and mirror image, video and hard drive backup. Additionally, it lets Windows users revert to a previous OS version in case of deletion/loss of data.

Carbonite stores data in a controlled environment with 24-hour backup generators, which ensures that stre...


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Supported Operating System(s):

Web browser (OS agnostic)

133 Reviews of Carbonite

Average User Ratings

Overall

4.26 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(73)

73

4 stars

(37)

37

3 stars

(14)

14

2 stars

(3)

3

1 stars

(6)

6

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 133 results

November 2019

Andrew from KnightRiley Strategic Marketing

Verified Reviewer

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2019

Makes for very easy regualr backups

Very good. We trialled a few different options but this was the best one.

Pros

Once it is set up properly you don't need to touch it again. If a problem occurs, it gives you a notification and is fixed easy.

Cons

Indicating which files and folders to back up can be a pain. By default, it backs up heaps of things that don't need backing up.

Reasons for Choosing Carbonite

Better pricing and much better support responsiveness.

July 2020

Matthew from WIN

Company Size: 1 employee

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Great tool for backing up your computer files

You can choose which files/folders I want to include. A few times, I have needed to do either a file restore or a complete system restore and you are happy you have Carbonite since restoring is also easy.

Pros

It works automatically in the background.. I have mine set up auto-backup daily at 4pm. Nice that it does its thing in the background and you don't have to manage it.

Cons

Nothing really bad to say.. the interface is basic and pretty easy to understand. There is nothing I would chance.

January 2018

Dustin from NAACCR, Inc.

Verified Reviewer

Company Size: 11-50 employees

Industry: Research

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

1.0

Functionality

3.0

January 2018

Reliable Software that provides piece of mind

I really liked it until they implemented the HUGE price increase. Perhaps it was a problem with just that one employee but they definitely need to get better at communicating changes to their customers. I'll be switching to a more cost effective product once our subscription is up.

Pros

Ease of install - It is extremely easy to deploy Carbonite. I have installed it on our Windows 10 workstations as well as our server VMs running Windows Server 2012. Each time the process is quick and simple. I also like the custom updates it provides on backup status. It also lets you customize backup policies for each individual device to optimize utilization.

Cons

They wanted to increase our yearly cost by more than 50% with minimal account upgrades. Our account was set to renew automatically at this increased price with no warning. An account rep reached out to me a 6-8 weeks ahead of our renewal date but wouldn't respond until we were about 2 weeks out. At that time he informed me our price was going up. The strange thing was that under billing it still showed the price we had been paying for the past six years, and showed we would be charged the same amount again on our renewal date. If he hadn't mentioned it on the call they would have charged us the new price without informing us until we received the receipt. I really did not like that their system was showing one price but they planned to spring another on us.

August 2020

Gary from Red Engine Team

Verified Reviewer

Company Size: 201-500 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

August 2020

Carbonite Cloud Backup protects business data loss, including hardware failure.

I had used this application for our business data storing it is really easy to use. This product has provided peace of mind for at least 3 years. All my employees have it and it is very easy to use. It can let you know via email if it backed up successfully or not. This is an easy way where we catch the problem soon. If we go with this backup system it gives us peace of mind that our files will be safe. When we backed up our system, it shows the green line when the stuff is backed up.

Pros

Carbonite Cloud Backup is a backup software that safe our all files automatically. Its helpful feature is an automatic backup. Automatic backup is a type of data backup where all type of files is backup automatically without any human interruption. It protects our data wherever it is in your system and it has external hard Drive backup but it is optional in this software, the hardware is an important data storage device. Data is the most essential aspect of a personal computer. It is useful for backup for database and application and offers online service and available in windows and Mac OS users. A big benefit of this application is when it set up properly it never needs to touch again because it is an automatic system.

Cons

It indicates which files and folders to backup can be a pain. The thing which I do not like about the software is the price and this is pretty expensive as compared to other software. Sometimes technical issues make our data syncing process a little bit slower.

September 2018

Jessica from Florida Virtual Bookkeeper LLC

Verified Reviewer

Company Size: 1 employee

Industry: Accounting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Functionality

4.0

September 2018

Set it and forget it while having peace of mind

I've had them for over 10 years in my personal computer and I've been very happy. I didn't care for the business version so chose not to use it for my business as there are other products that offer a better value.

Pros

Once you configure your initial backup, Carbonite will take care of everything for you on auto pilot. New files and changed files will automatically be backed up without you having to remember to. Restoring files after a catastrophic hard drive failure took a while due to the size of the backup but worked well.

Cons

Price has been increasing steadily over the years without adding value, other providers are now more competitive price wise.