--- title: "Carbonite Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Carbonite. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Carbonite is a good fit for you!" source_url: "https://www.softwareadvice.com/security/carbonite-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Risk Management Software](https://www.softwareadvice.com/risk-management/) / [Carbonite](https://www.softwareadvice.com/risk-management/carbonite-profile/) / Carbonite Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/risk-management/carbonite-profile/) Reviews [Alternatives](https://www.softwareadvice.com/risk-management/carbonite-profile/alternatives/) # Carbonite User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 172 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.0/5 - Value for money: 4.0/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 95 reviews (55%) - 4 stars: 47 reviews (27%) - 3 stars: 17 reviews (10%) - 2 stars: 4 reviews (2%) - 1 star: 9 reviews (5%) ### Most mentioned pros - It was helpful for when system glitches or internet outages occur to assist with data recovery. - Fantastic for cost effective server/endpoint/365 backups - Overall I think it's a good software that I especially liked because as our organization is growing nationally, it grows with us. ### Most mentioned cons - A bit clunky, old interface, a bit expensive. - The service portal is abysmal, slow, and barely functional. - The transfer speed is absurd and caused me a lot of embarrassment. ## Carbonite customer reviews Showing reviews 1-25 of 172 (page 1). ### Makes for very easy regualr backups - Overall rating: 5/5 - Reviewer: Andrew K. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good. We trialled a few different options but this was the best one. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Once it is set up properly you don't need to touch it again. If a problem occurs, it gives you a notification and is fixed easy. #### Cons Indicating which files and folders to back up can be a pain. By default, it backs up heaps of things that don't need backing up. #### Reasons for choosing Carbonite Better pricing and much better support responsiveness. --- ### Carbonite for personal or small business - Overall rating: 5/5 - Reviewer: David M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Complete system restoration was a huge problem solver. Also real time continuous synched back up helped immensely for incidents such as accidental deletion. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The product was easy to implement and configure. The best features were continuous synchronous backup, and backup with encryption. It also had a feature to back up the entire system that could be used to restorer after a hardware failure. #### Cons The features were never a problem, however the pricing model changed significantly that made the prodcut unaffordable to my business and my clients. #### Reasons for choosing Carbonite Pricing was the best and Carbonite contained all of the features I was looking for. #### Reasons for switching to Carbonite The pricing model changed, and it exceeded the budget allocated. #### Vendor response Thank you for leaving us a review. I'm sorry to hear that our pricing model was not to your satisfaction. Please reach out to our sales team to see if we can work something out: https://www.carbonite.com/contact-us Replied November 2021 --- ### Carbonite - Overall rating: 5/5 - Reviewer: Greg H. - Verified reviewer: Yes - Industry: Chemicals - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been a life savor for me. Our owner had lost his laptop and I was able to fully recover his data to restore on new laptop. He was extremely great full that we had this software installed. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Users love being able to login on phone/pad and view files that have been synced from their workstation/laptop. Also, gives them security that their files are backed up if something went wrong with their workstation/laptop. #### Cons Not really con but depending on amount of data, syncing it up and recovery can take sometime to complete. --- ### Information and file redundancy is key - Overall rating: 5/5 - Reviewer: mike n. - Verified reviewer: Yes - Industry: Military - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience with Carbonite has been entirely positive. The few times that I have had to restore a file or several files were just a minor inconvenience compare to recreating the information from scratch. I would definitely recommend using this backup platform. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros After a small learning curve the platform's UI is easy to configure and is intuitive. I can retrieve a backup copy of a lost file through the software's pop up in a matter of minutes and continue on with the project. #### Cons Unfortunately, any older files which are in my back up must be restored by a Carbonite representative. This involves a phone call and some time with the representative. Not a bad experience, just a minor inconvenience compared to the do-it-yourself newer backed up files. #### Reasons for choosing Carbonite After my research was complete I felt that Carbonite better met the needs of my organization. The service plan was exactly what I was looking for and the brands industry reputation speaks for itself. --- ### Great tool for backing up your computer files - Overall rating: 5/5 - Reviewer: Matthew S. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. You can choose which files/folders I want to include. A few times, I have needed to do either a file restore or a complete system restore and you are happy you have Carbonite since restoring is also easy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It works automatically in the background.. I have mine set up auto-backup daily at 4pm. Nice that it does its thing in the background and you don't have to manage it. #### Cons Nothing really bad to say.. the interface is basic and pretty easy to understand. There is nothing I would chance. #### Reasons for switching to Carbonite Norton Security's backup feature isn't as easy to use or straightforward as Carbonite. I can also buy 2 or 3 year plans of Carbonite and save money. --- ### Industry standard tool, with good encryption options - Overall rating: 4/5 - Reviewer: Cody O. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Able to encrypt with higher-level encryption keys than alternatives like Backblaze, which was a requirement for the business. Continuous background tool is one of the smoothest-operating I've worked with - files backup on a regular basis without user interaction, and tracks version history for easy rollback for 30 days. #### Cons The online portal is very slow, and doesn't add much value to the tool. #### Reasons for switching to Carbonite Increased encryption key size, and recommendation from trusted security partner. #### Vendor response Thanks for leaving us a review - Appreciate the feedback about the online portal. Replied October 2022 --- ### Carbonite backup solution - Overall rating: 4/5 - Reviewer: DANIEL W. - Verified reviewer: Yes - Industry: Libraries - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall this software runs well. Again after a few adjustments with the policy, the backup solution runs at full throttle uploading data based on your specifications. The restore options are also wonderful and take less time than other backup solutions. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Carbonite endpoint backup solution has ease of deployment and policy settings. Once you set it up correctly based on your companies values, carbonite does the rest. #### Cons Coming off of the trial and into production it seemed that policy settings where missed. It would have been beneficial for carbonite to explain more in depth about restrictions within their policy settings. After a few phone calls back and forth everything seems to be running well. Communication to the customer is key #### Reasons for choosing Carbonite Carbonite has all the tools and backup solutions that fit within our budget. #### Reasons for switching to Carbonite Cost --- ### Do Not Use - Overall rating: 1/5 - Reviewer: Daniel E. W. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered Carbonite worked but their business philosophy is seriously lacking. I prepaid for for years, but when they changed the service package by discontinuing boot disk and application software mirroring, they refused to refund the payment for the prepaid year. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Carbonite was easy to install and use, but over the years required re-installation on several occasions to resume back up. #### Cons When Carbonite discontinued their mirroring back-up, I cancelled my many years' subscription with a year of service remaining. Carbonite refused to refund the prepaid year. So not only did they change the services I paid for, they refused to refund the payment for the mirroring service I pay for. I strongly discourage anyone from using Carbonite. --- ### Sleep well knowing your data is protected! - Overall rating: 5/5 - Reviewer: Don B. - Verified reviewer: Yes - Industry: Aviation & Aerospace - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. it provide the peace of mind knowing that your data is always backed up. It does this on a daily basis, so you have the most up to date image of current data. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros One of the best features of this software is the ease of use. Upon setup, it walks you through the entire process. Doesn't get any easier than that. I've used this software for several years and during that time had on two occasions lost a hard drive and all the data on it. Thankfully Carbonite was there to restore. #### Cons I've used Carbonite for several years and honestly don't have any negatives for this program. It just works! --- ### Easy to use cloud backup solution - Overall rating: 4/5 - Reviewer: Andrew L. - Verified reviewer: Yes - Industry: Food Production - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros Once setup it is hands off and if you need to do a restore it is easy to do. #### Cons For us it just worked. We have not had any issues taking backups. We then use carbonite to restore to new systems as we rotate out hardware #### Vendor response Thanks for leaving a review - glad to hear that the setup has been easy and straightforward! Replied October 2022 --- ### Fantastic backup products - Overall rating: 5/5 - Reviewer: Sean H. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Great service, support, and very easy to deploy #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Fantastic for cost effective server/endpoint/365 backups #### Cons Can be pricy when you have lots of storage on office 365 --- ### Solid product, on the expensive side - Overall rating: 5/5 - Reviewer: Vassili S. - Verified reviewer: Yes - Industry: Information Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Multiple clients of mine use Carbonite to backup both servers and individual PCs. It's probably the best overall cloud backup solution out there - solid, functional, excellent support, can be deployed in minutes. Generally speaking once you schedule your backup it just works and you can easily restore files either to the same system or a completely different one. And if there is a problem their US-based support center will connect to your system and resolve it. If you need a lot of storage their plans can get rather expensive #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros -Simple installation and scheduling - Easy to restore backups-Excellent support- Impressive array of plugins (like backup for SQL Server, Exchange Server, Cloud-to-Cloud)- Fast backup speed #### Cons Storage from Carbonite is costly, if you need to backup a lot of data it may not be the best solution #### Reasons for choosing Carbonite I looked at several cloud based solutions. Carbonite seemed the simplest to use. The deciding factor was a US-based support team where you can speak to live people. When backup system starts malfunctioning it is imperative to fix it asap, I don't have time to navigate through ai or outsourced support solutions. --- ### Carbonite works well - until you want to restore a large file - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Carbonite is pretty easy to set up, and it will capture changes in files pretty quickly. It's a set-it-and-forget-it backup utility. You simply choose which folders you want to be backed up, and it will monitor for changes and get the files into the cloud. #### Cons Carbonite owns your encryption key, meaning that when it does encrypt, the employees of Carbonite could theoretically gain access to your data. It's better to use a service that allows you to create an encryption key (there are many alternatives). Also, the biggest con to this is restoring. When you are restoring from the web interface (because, say, your server/PC is dead), then what happens is that the page will time out during the download. When this happens the download is canceled and you have to start over. For restores of large files, I've had to sit in front of the computer to click within the window every few minutes so I wouldn't get disconnected. Also, they are not HIPAA compliant, they do not encrypt the data prior to transmission, and I don't trust their security. --- ### Peace of mind for all your files... - Overall rating: 5/5 - Reviewer: Antonio T. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall experience has been great. Peace of mind with your data is a great thing! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The peace of mind knowing that all your critical files have been backed up in the Carbonite Cloud. With the amount of digital files one stores over time, it is critical to know that they are safe and in one location. #### Cons The only drag is the amount of time it takes to get all your data back. #### Vendor response Hey there Antonio - Thanks so much for leaving us a review! I'm glad that your switch to Carbonite has given you some peace of mind that your files are safe and ready to be retrieved if anything bad happens! Replied February 2022 --- ### Great product for all kinds of backups - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it continues to be a great experience. Support has been great. its saved my clients bacon a number of times when it comes to local restores. highly recommend #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of setup, ease of use. backup types and styles, and the ability to customize. Solid interface. Customer service and support. #### Cons When they updated to version 6, they changed the software interface quiet a bit, it feels restricted in terms of the ability to administer tasks. I much prefer that older classic look and feel for those of us who know their way about backup software. Price point is a little high, especially for small offices who only have 2-3 servers vs bigger clients who could have 6-10 or more. --- ### Best cloud backup - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I love Carbonite for backing up my files on my computer. The thing I love best about it is that I literally don't have to do anything. My files are backed up every day on their own. The files are also accessible from any computer if you sign into your account. #### Cons Only drawback I would say is that sometimes it takes a little while for the files to download onto the cloud. --- ### Great Customer Support - Overall rating: 5/5 - Reviewer: Felicia H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My employees are not IT people, so when we have a backup problem we get on the phone with Carbonite. They take over the computer and find the problems. It's as simple as that. They are so respectful to my team when there are issues and they have taught us how to do simple problem solving checks that can solve the problem! We are very happy with Carbonite. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We use Carbonite as our backup program for our computer system. On occasion when our computers update it will change settings on the computer. Carbonite has the ability to let you know via email if it backed up successfully or not. This way we can catch a problem as soon as it arises. #### Cons On occasion there are issues with the computers backing up because of new computer updates. This is solved by alerting us via email when our server does not backup properly. --- ### Used for years without a problem - Overall rating: 5/5 - Reviewer: Sue S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Carbonite was a fairly reliable product. Sometimes it had glitches which required that I had to uninstall and reinstall product to get it working again. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros I felt safe having Carbonite in place to securely backup my data on a daily basis. #### Cons I did not like not having the ability to file share. The initial set up to backup all our files took forever to complete and it affected the use of the computer while it was transferring data. #### Vendor response Thanks for leaving us a review and some productive feedback! Replied November 2021 --- ### 100% back up... but not for your videos... - Overall rating: 1/5 - Reviewer: Jacob H. - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Backed up most of my files, but not my videos. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Price was reasonable and setting it up was pretty easy. This service worked great for most of my files. This is an update to my previous review. #### Cons They don't backup 100% of your computer as advertised. I learned this the hard way. I set up my computer to back up everything with Carbonite. When my hard drive failed I was happy I had this cloud service... but when restoring my files it was a pain restoring my wife's saved fonts and family pictures. To my horror I couldn't find my ripped classic movie collection nor most of my family videos. All of these were saved in my iTunes library and after speaking with customer service I learned that Carbonite does not automatically back up any videos not found in the Photos app. They will back up videos, but you have to manually do it, I am still mad to this day! --- ### Worth the Money - Overall rating: 5/5 - Reviewer: Monique B. - Verified reviewer: Yes - Industry: Government Relations - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Carbonite is definitely worth the money. Yes, it may be a little pricey; however, the cost is relative if you ever need to recover information/data from several PCs. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros We use Carbonite in our office and it is a great program to have. The software runs in the background and doesn't slow your computer down. I also appreciate the friendly reminders of when we're either running out of space or didn't backup a computer during the week. #### Cons Make sure each machine has a specific profile name because the system will get confused. Also, please don't attempt to duplicate machine names (i.e. if your computer is completing an IT replacement) as this also confusing the system. --- ### Carbonite keeps your information safe - Overall rating: 5/5 - Reviewer: William R. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Carbonite is a great product that's very reasonably priced and does an excellent job backing up your information. We have personally relied on them more than once to backup information that was lost in a computer crash and we have never been disappointed. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Carbonite makes keeping a record of your valuable information extremely easy and reliable. In the past when we have had a computer crash and vital information was lost from the unit we were able to easily find and backup the information from Carbonite. #### Cons We really have not had any negative experience with using Carbonite. It is easy to set up and to download your lost information. --- ### Carbonite has been there for me through a few system crashes - had my date backed up and ready to go - Overall rating: 4/5 - Reviewer: Ken B. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great backup of my work - only downside was slow in getting them loaded back. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Carbonite was my safety net when my system crashed. I have created a LOT of marketing material over time and it is imperative to have a backup system. I was able to find the files I needed and load them back. Their phone line customer service was also top-notch the one time I called. They were professional and helpful and had me up and running quickly. #### Cons The main detriment is that if you have a lot of large files it will take you a long time even with fast upload speed to get your files loaded back. --- ### automatic cloud backup - Overall rating: 4/5 - Reviewer: Erik P. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Peace of mind. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 3/5 #### Pros Been using it at home for years. Very reasonably priced. I love that it can run automatically during the specified hours so I don't have to worry about it using bandwidth. Files are then available to other devices. #### Cons Video files are not automatic. You have to specify to back up each one, or a bunch at a time, but it's not as automatic as other file types. So, every once in a while, I search file type: video, select all, and make sure they're all being backed up. Interface for getting files from the cloud is a little slow and clunky. --- ### An absolute Must - Overall rating: 5/5 - Reviewer: Trevor B. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall very positive. I will always use an online backup system and carbonite is the best I've ever used. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros After losing all my files on an external hard drive, I switched to Carbonite. It automatically backs up my computer files daily. I can access them online and download them on any computer. If in the event my computer crashes, I can download all my files to my new computer. #### Cons It didn't back up all my videos. Not sure why it may have been my subscription. But I lost several video files. #### Reasons for switching to Carbonite quality and speed and use of the program --- ### Carbonite - Review - Overall rating: 5/5 - Reviewer: Santosh B. - Verified reviewer: Yes - Industry: Legal Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. - it is a good overall experience with Carbonite application. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - This is an application which helps us to keep a backup of all our servers daily - This application is very easy to setup and access. - This application is very efficient is storing and retrieving data files without any issues. #### Cons - the pricing can be more affordable in pricing - this application can have more features to handle more use cases. - this application can be more optimized on UI #### Reasons for choosing Carbonite - the features available with the price range in market. ## More reviews [Next reviews](https://www.softwareadvice.com/risk-management/carbonite-profile/reviews/?page=2) --- Carbonite Reviews, Pros and Cons - 2026 Software Advice