About Critical Insight

Critical Insight MDR provides managed detection and response (MDR) services to businesses, allowing them to identify and mitigate potential cyber threats. By integrating machines with human intelligence, the application automatically collects data from on-premise, cloud or hybrid environments.

Critical Insights security analysts are able to monitor endpoint threats and send prioritized alerts across security operations centers (SOCs). Businesses can provide security analysts with a detailed network diagram to view connected ports/devices and grant access approval to specific individuals during cybersecurity incidents. Additionally, it lets users create incident action plans and perform assessments to test PCI-DSS compliance.


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Supported Operating System(s):

Web browser (OS agnostic), Not Applicable

1 Reviews of Critical Insight

Overall rating

5 / 5 stars

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May 2021

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2021

Fantastic Offering from a Fantastic Company

If you're looking for a managed security service provider that is willing to treat you like a partner, versus another just another account, look no further. Great people at a great company.

Pros

They provide a solution/service that is easy to use, easy to understand and they are constantly taking feedback to make it better. Their support is fantastic and their leadership is experienced and constantly looking for ways to provide a better product for their customers.

Cons

Access to historical data in some contexts could use some improvement. However, I've consistently seen them methodically work towards improving the experience and I'm confident they are working towards addressing any concerns I have about the solution.

Reasons for Choosing Critical Insight

Primarily due to the fact that they're a smaller company, they have a experienced, capable leadership and they were oriented towards SMB, rather than other companies that are looking to work with large enterprise customers.