About BlackBerry Protect

CylancePROTECT is a cloud-based solution that helps businesses of all sizes manage processes related to the entire threat lifecycle by preventing zero-day attacks using various security controls. Key features include web threat management, application security, real-time monitoring, vulnerability protection, and device management.

The artificial intelligence (AI)-enabled solution allows teams to inspect applications for detecting threats and maintain control over scripts across multiple devices. CylancePROTECT provides protection against memory threats by identifying malicious executables and resolve fireless attacks using preventive responses. Additionally, the centralized platform enables enterprises to manage USB device usage for prohibitin...


Read More

Supported Operating System(s):

Web browser (OS agnostic)

60 Reviews of BlackBerry Protect

Average User Ratings

Overall

4.58 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(44)

44

4 stars

(9)

9

3 stars

(6)

6

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 60 results

May 2019

User Profile Picture

Brian from American, Inc.

Verified Reviewer

Company Size: 201-500 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

May 2019

Ignore the marketing hype, for endpoint protection this is the real deal

I have a significant number of users out in the field with limited or no edge protection, so a cloud based endpoint solution is an obvious first step. With a traditional AV client that includes web filtering, which we also have, I would consider those endpoints EXTREMELY vulnerable. Even with excellent email filtering, which we also have, there are just too many things that can go horribly wrong. With three years experience and NO compromised endpoints, I can focus on other security layers instead of faffing around fixing endpoints.

Pros

In the three years we've been protecting our endpoints with CylancePROTECT, we have had ZERO incidents across ~250 endpoints. I have tested the Cylance client against true zero day attacks, not recognized on VirusTotal, shared with me by an MSP friend. He has had many clients compromised by ransomware, several more than once, with nuke/pave/restore for the entire organization being the typical response. When I throw attacks against old-build agents, and those attacks are obliterated, it helps me sleep better at night. I don't see these attacks in my environment, hence the testing. The endpoint is the focus of the last line of defense, so PROTECT is critical in my security posture.

Cons

In comparison to traditional signature-based (useless) AV, CylancePROTECT and CylanceOPTICS seems expensive. That's why my MSP pal doesn't have his SMB clients on this product, they can't comprehend the value proposition of something so different to what they're familiar with. I guess that's why the marketing initiatives can seem a little over the top, it's hard to get the idea across when some hater says "doesn't detect EICAR!"

April 2021

Chris from Sykes and Company, P.A.

Company Size: 11-50 employees

Industry: Accounting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

April 2021

Great protection and effective

Overall, I am very pleased and this software seems to work great. I do wish there were some more EDR capabilities with this software however.

Pros

With Cylance I feel that my organization is safely protected against all threats and we have never had an issue in three plus years using this. It is very easy to install and has a very small footprint which makes it nice for our PCs.

Cons

Creating policies and exclusions is a bit clunky but once you figure it out it's okay. It can also have many false positives which are easily maintained through the portal.

Reasons for Choosing BlackBerry Protect

We wanted to utilize the new technology such as AI contained within new antivirus software.

Reasons for Switching to BlackBerry Protect

We were seeking a next-gen antivirus for our organization.

August 2021

CRAIG from ROBINSON, GRIMES & COMPANY PC

Company Size: 51-200 employees

Industry: Accounting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

5.0

August 2021

Does a good job

Positive. We are getting more formalized about security in our company, and BlackBerry Cylance is a good partner in this effort.

Pros

I feel our systems are well protected with BlackBerry (formerly Cylance) Protect (and Optics).

Cons

The setup is a little complex (policies, zones, rules, etc.), but is not really unlike other similar products.

Reasons for Choosing BlackBerry Protect

Cost, ease of implementation, minimal CPU load

November 2020

Brendan from Harvest

Company Size: 201-500 employees

Industry: Non-Profit Organization Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

November 2020

CylanceProtect was great. Blackberry Protect? Not so much.

Pros

CylanceProtect was by all accounts, the best endpoint protection on the market. It provided outstanding protection for all our Windows and Mac endpoints.

Cons

Since Blackberry bought them in 2019, the "merging" of the two companies has been clumsy. The Cylance website dashboard was clean and somewhat easy to use. The Blackberry website looks like it was designed by someone who still uses a Blackberry mobile phone. Mac OS Big Sur is being released this week, and the endpoint client for it (that really should have been released with Catalina) is still not available. False positives for Adobe CS updates seem endless. I'll be looking at alternative options when our licensing expires next summer.

Reasons for Choosing BlackBerry Protect

Simplicity and class-leading reputation.

Reasons for Switching to BlackBerry Protect

Wanted more advanced UI endpoint security.

December 2018

User Profile Picture

Stella from Prestolite Electric Incorporated

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Automotive

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

December 2018

CylancePROTECT is ideal to eliminate threats (virus, spam)

We manage to eliminate and maintain our devices free of all types of threats and at a considerably low cost. Cylance works perfectly to block and eliminate viruses and spam. It is very fast and scalable.

Pros

Cylance is very effective to block any type of virus and spam. Cylance is ideal to keep the devices free of threats. It has a very fast and simple installation. We had no delay at the time of installing CylancePROTECT. In general, Cylance is a very fast, safe and effective product that works in multiple operating systems.

Cons

Some users report problems with support. They have problems because it is necessary for the support to have more information (more technical notes are missing).