About BlackBerry CylancePROTECT

CylancePROTECT is a cloud-based solution that helps businesses of all sizes manage processes related to the entire threat lifecycle by preventing zero-day attacks using various security controls. Key features include web threat management, application security, real-time monitoring, vulnerability protection, and device management. The artificial intelligence (AI)-enabled solution allows teams to inspect applications for detecting threats and maintain control over scripts across multiple devices. CylancePROTECT provides protection against memory threats by identifying malicious executables and resolve fireless attacks using preventive responses. Additionally, the centralized platform enables enterprises to manage USB device usage for prohibiting the use of unauthor...

BlackBerry CylancePROTECT Pricing

Please contact BlackBerry for pricing details.

Starting price: 

$5.99 per month

Free trial: 

Not Available

Free version: 

Not Available

CylancePROTECT device monitoring screenshot
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BlackBerry CylancePROTECT Reviews

Overall Rating

4.58

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 62 reviews

User Profile

Brian

Verified reviewer

Company size: 201-500 employees

Industry: Construction

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

May 2019

Ignore the marketing hype, for endpoint protection this is the real deal

I have a significant number of users out in the field with limited or no edge protection, so a cloud based endpoint solution is an obvious first step. With a traditional AV client that includes web filtering, which we also have, I would consider those endpoints EXTREMELY vulnerable. Even with excellent email filtering, which we also have, there are just too many things that can go horribly wrong. With three years experience and NO compromised endpoints, I can focus on other security layers instead of faffing around fixing endpoints.

Pros

In the three years we've been protecting our endpoints with CylancePROTECT, we have had ZERO incidents across ~250 endpoints. I have tested the Cylance client against true zero day attacks, not recognized on VirusTotal, shared with me by an MSP friend. He has had many clients compromised by ransomware, several more than once, with nuke/pave/restore for the entire organization being the typical response. When I throw attacks against old-build agents, and those attacks are obliterated, it helps me sleep better at night. I don't see these attacks in my environment, hence the testing. The endpoint is the focus of the last line of defense, so PROTECT is critical in my security posture.

Cons

In comparison to traditional signature-based (useless) AV, CylancePROTECT and CylanceOPTICS seems expensive. That's why my MSP pal doesn't have his SMB clients on this product, they can't comprehend the value proposition of something so different to what they're familiar with. I guess that's why the marketing initiatives can seem a little over the top, it's hard to get the idea across when some hater says "doesn't detect EICAR!"

Simha

Company size: 5,001-10,000 employees

Industry: Financial Services

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

September 2022

Script Blocking and Machine Learning is CylancePROTECT's Strength

Very pleased.

Pros

Easy to deploy and manage policies across 1000s of assets in the corporate network. Has coverage for various OS platforms, including Windows, Linux, and macOS. Can perform bulk quarantine across all hosts for a known threat. Whitelist or exclusion is easy to setup. A user friendly console for reporting and oversight dashboard for threat trends and malware families.

Cons

Some times results in false positive for the script module and could get tricky to manage exceptions if one is not fully aware of the gaps they can introduce by simply whitelisting system paths where most malware run. Could include real-time sandbox capabilities like other competing products in the market

Reasons for choosing BlackBerry CylancePROTECT

Cost and implementation challenges. Required features were covered by CylancePROTECT

Reasons for switching to BlackBerry CylancePROTECT

For EDR capabilities and increased malware infections

Brendan

Company size: 201-500 employees

Industry: Non-Profit Organization Management

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

November 2020

CylanceProtect was great. Blackberry Protect? Not so much.

Pros

CylanceProtect was by all accounts, the best endpoint protection on the market. It provided outstanding protection for all our Windows and Mac endpoints.

Cons

Since Blackberry bought them in 2019, the "merging" of the two companies has been clumsy. The Cylance website dashboard was clean and somewhat easy to use. The Blackberry website looks like it was designed by someone who still uses a Blackberry mobile phone. Mac OS Big Sur is being released this week, and the endpoint client for it (that really should have been released with Catalina) is still not available. False positives for Adobe CS updates seem endless. I'll be looking at alternative options when our licensing expires next summer.

Reasons for choosing BlackBerry CylancePROTECT

Simplicity and class-leading reputation.

Reasons for switching to BlackBerry CylancePROTECT

Wanted more advanced UI endpoint security.

Chris

Company size: 11-50 employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

March 2022

This product will save your backside!

Extremely positive. We recommend using a MSSP to help manage the product (EDR service) for best protection.

Pros

Very easy to deploy the application to endpoints, cloud management is easy to use and mange deployment. The product is very configurable to customize to your needs. Malware detection and removal is outstanding.

Cons

Trying to configure the policies on your own can be a challenge, be sure to acquire the product from a MSSP to ensure you set it up right and have ongoing support.

Reasons for choosing BlackBerry CylancePROTECT

Product performance and price.

Reasons for switching to BlackBerry CylancePROTECT

Product worked the best, was easy to use, and allowed for a very sophisticated deployment model with out complications.

Chris

Company size: 11-50 employees

Industry: Accounting

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

April 2021

Great protection and effective

Overall, I am very pleased and this software seems to work great. I do wish there were some more EDR capabilities with this software however.

Pros

With Cylance I feel that my organization is safely protected against all threats and we have never had an issue in three plus years using this. It is very easy to install and has a very small footprint which makes it nice for our PCs.

Cons

Creating policies and exclusions is a bit clunky but once you figure it out it's okay. It can also have many false positives which are easily maintained through the portal.

Reasons for choosing BlackBerry CylancePROTECT

We wanted to utilize the new technology such as AI contained within new antivirus software.

Reasons for switching to BlackBerry CylancePROTECT

We were seeking a next-gen antivirus for our organization.

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