About Netsurion Managed Threat Protection

Netsurion Managed Threat Protection provides the necessary synergy between people, process, and technology to truly deliver world-class cybersecurity today. What does this mean to you and your business? To be covered today, you have to prevent, detect, and respond to active threats and even predict future attacks before they happen. Yet even more than ever, your business relies on digital and remote capabilities. You need to run fast and lean but cannot afford to risk gaps in cybersecurity.


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

23 Reviews of Netsurion Managed Threat Protection

Average User Ratings

Overall

3.61 / 5 stars

Ease-of-use

3.0

Value for money

3.5

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(7)

7

4 stars

(8)

8

3 stars

(3)

3

2 stars

(2)

2

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 23 results

March 2018

User Profile Picture

Fred from BridgePoint Technologies, LLC

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

March 2018

The best managed SEIM out there

Pros

We use the managed version of Event Tracker for several clients. A central portal has all of the info we need for compliance and security of our client's business.

Cons

Setup can be a bit of a challenge as an agent has to be deployed at every endpoint. Syslogs also need to setup to be collected which needs to be done on each device.

Response from EventTracker

Replied March 2018

Hi Fred, Thank you for taking the time to review EventTracker SIEM. We appreciate your business and kind words. Please connect with us on LinkedIn and Twitter, and subscribe to our YouTube channel if you like. Thanks for being part of the EventTracker family.

July 2017

John from Samford University

Company Size: 1,001-5,000 employees

Industry: Higher Education

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

July 2017

We have had a great experience with EventTracker. We could not manage our Risks without them.

Staff augmentation, real time alerts, log correlation, centralized log management, visibility into security threats

Pros

The fact that they are able to manage our risks which effectively is staff augmentation for us. Our Information Security Department is one person (me) and without EventTracker monitoring the environment, sending weekly reports, proactively calling me when they see something unusual and holding quarterly collaboration meetings we would not be able to accomplish what we have been able to accomplish.

Cons

Tech Support is based out of India. It can be difficult to get same day turn around. With that being said, though, if it is an urgent matter I normally will hear back from them in a few hours.

Response from EventTracker

Replied December 2017

John, Thank you so much for taking the time to review our services and technologies. We take each review to heart and will relay it back within the organization to further improve the value we deliver. We just released EventTracker 9 - access the demo via this link: https://www.youtube.com/watch?v=SjAEbCYKQPI EventTracker 9 unveils a new, slick UI and enables faster, simpler threat hunting with SIEM.

March 2021

Rob from SecuredWorld

Company Size: 51-200 employees

Industry: Computer Networking

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

1.0

Customer support

3.0

Functionality

2.0

March 2021

EventTracker good for small MSPs with 2-5 employees

It's hard to get a SOC engineer who knows security. They are more of a support. you can't reach SOC directly and get assistance. It might be that they are overseas.

Pros

It adds more resources to the CPU. The agents failing to send an alert to our support .

Cons

It's not a true multi-tenant and can't be white-labeled. The price is attractive at first but then it adds up. We failed compliance and audit because their log storage can't retrieve log files.

Reasons for Choosing Netsurion Managed Threat Protection

EventTracker had a very good sales team to sell the product but the service delivery and support was very inadequate.

Reasons for Switching to Netsurion Managed Threat Protection

Stratozen is basically a fortisiem product by Fortinet. Not of a lot of value in their service offering. Arcticwolf sells to our customers directly and we are not happy with blackstratus.

Response from Netsurion

Replied July 2021

Thanks for your review, Rob. Netsurion takes feedback seriously and is always seeking ways to improve our managed security solutions. We will certainly make sure these issues have been addressed. Our Managed Threat Protection solution has two versions, one is tailored to fit most MSPs' and SMBs' needs and budget, while the other is an enterprise-level co-managed solution that delivers more robust features and flexible services that may directly address any shortcomings you experienced. Granted, some security practitioners prefer a software-only solution for which we may not be the ideal fit. If it's not too late to earn your trust back, please reach out to our team via our contact form on Netsurion.com, so we can better understand your experience and see if we can be of service.

September 2018

Scott from NCMIC Group, Inc.

Verified Reviewer

Company Size: 51-200 employees

Industry: Insurance

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

EventTracker is a great asset in our security toolbox...

Endpoint security and an awareness what is going on with users' machine is key. -We can see what new Windows processes are running (good or unwanted), connections to risky IP addresses. -Preventative alerts for low disk space on servers has prevented unwanted down-time. -DHCP alerts when new machines attempt to plug into our network -File Integrity Monitoring for PCI compliance -Audit support during PCI on-site assessments -Insightful dashboards for NOC TV/monitoring

Pros

The integrations from 3rd party systems helps show us the full picture of our security footprint, on-prem to Office 365. Support is very responsive to developing new integrations, if necessary.

Cons

None come to mind. Most anything we've had an issue with has been corrected in a timely manner.

Response from EventTracker

Replied October 2018

Hi Scott, Thank you for taking the time to review EventTracker SIEM. Your feedback is very important to us. We look forward to continuing delivering security and compliance value to NCMIC Group.

July 2017

Mike from ANSI

Company Size: 51-200 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

July 2017

Good product but difficult to set up

Pros

Very flexible and accurate. It provides visibility and insight into what is going on with all our systems and network devices.

Cons

It is complicated to set up and non-intuitive. It lacks the modern approach to data analysis, such as machine learning.

Response from EventTracker

Replied December 2017

Mike, Thank you so much for taking the time to review our platform! We really appreciate it and will certainly leverage the feedback. You may be interested in our SIEMphonic Enterprise solution which brings out the full capabilities of EventTracker, or possibly upgrading to EventTracker Security Center which does employ machine learning. https://www.eventtracker.com/announcements/new-eventtracker-8-addresses-the-detection-deficit-in-data-security/ We just released EventTracker 9 - access the demo via this link: https://www.youtube.com/watch?v=SjAEbCYKQPI EventTracker 9 unveils a new, slick UI and enables faster, simpler threat hunting with SIEM.