I have been using the Gatekeeper appliance for years, having acquired it initially in 2016. I expanded my use over the years, eventually using it on multiple work and personal computers. It has worked flawlessly since I started using it, and by using it on four computers I can state that it is the best authenticator appliance I have ever tried. I recently updated from the Gatekeeper to their Halberd appliance, and the reliability has only increased my satisfaction in the reliability and support of users. I am currently exploring the implementation of the Halberd with multiple users at my office

It reduces the need for me to frequently login to domain level computers, which is a real issue for me considering the number of computers I have to utilize at the office. Since we have a domain that means I have to use a domain, domain user, and password, which in healthcare is fairly complex. The Halberd removes that difficulty. One of the primary issues I appreciate is that it locks my computer when I walk away from it and logging back in is a simple process since my computer recognizes my Halberd (which is always attached to me)

I like everything about the system, and the reliability and ease of use is fantastic

The time and money saved not worrying about password protocols and security is the best part. We use lots of web apps and have client data to protect. GateKeeper makes that process transparent and easy. Even something as simple as locking/logging off computers automatically comes in handy when you work at a WeWork in NYC like we do. Knowing we have a security moat around even physical devices is awesome. Our remote employees can securely and conveniently get their work done anywhere they are. They also makes provisioning/deprovisioning employees fast & easy so there are no audit worries later on.

As we grow, it'd be nice to get more dedicated support options, though the GateKeeper team has been great about onboarding and rapidly responding to team issues. We'd definitely love a GateKeeper SDK to find more ways to grow their protection across our stack!

Overall, our experience with customer service and use of the product has been great.

Customer service for a Gatekeeper customer is outstanding. Our account manager engages with an engineer quickly when we have questions or need support and the issue is fixed upon the first call. It integrates with Active Directory and Azure AD quickly and easily. Users are able to sign in with their Gatekeeper token and/or their PIN with ease. You can configure the software to auto login and log out based on proximity, or you can configure it to login with proximity AND with a PIN for max security. With the latter, you are able to set a LONG password (12 characters and beyond) and set the password to never expire and still remain in compliance. Fewer password expirations means happy users and if you are using Gatekeeper you will remain secure and in compliance.

Originally I wished that Gatekeeper had a password manager function built in. This is no longer a complaint because they've since implemented a LastPass-killer solution of a password manager which ties into both Windows/Mac and browser based apps!

It has enabled our IT Department to solve complex issues within our environment involving shared user accounts which assists greatly with compliance.

Ease of implementation and ability to contact support at any time with any issue.

I have nothing negative to say about Gatekeeper they have been a pleasure to work with.

We are very happy we went with the Gatekeeper system. In all it has saved us time and money while providing more security. The dual factor authentication is key for any system.

The Gatekeeper team is always there to help and seems to know what we need before we need it. Our staff loves the convenience of the Gatekeeper system. IT loves the fact we can put more secure passwords on all of our systems. Password resets have gone down while security has gone up. In all we are more productive with these systems.

I haven’t found a down side. Our system is solid and protecting us every day.